On the public citation graph
Furthering the Integration of Marketing and Logistics Through Customer Service in the Channel
0 signed · 91 inferred · view as graph
Inferred edges come from two machine sources: sweeps of open repository metadata (mostly SSRN and Zenodo), and a bulk OpenAlex citation snapshot. Every row below is labelled with the one it came from. Neither is a complete citation index — absence here is not evidence of absence.
Is this your work? Sign in with ORCID and put your name on the
claims that are yours.
Reference health. See whether every reference in this work resolves to a
known work and none has been retracted — and get a dated CiteStamped
badge you can embed.
What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
inferredcites →https://doi.org/10.1007/0-387-28181-9_8openalex-snapshot
Marketing efficiency and the principle of Postponement
inferredcites →https://doi.org/10.1108/eb014393openalex-snapshot
Customer Service: Differentiating By Market Segment
inferredcites →https://doi.org/10.1108/eb014555openalex-snapshot
Creating Effective Policies for Customer Service
inferredcites →https://doi.org/10.1108/eb054839openalex-snapshot
A Conceptual Model of Service Quality
inferredcites →https://doi.org/10.1177/002224298104500301openalex-snapshot
Top Management's Concerns about Marketing: Issues for the 1980's
inferredcites →https://doi.org/10.1177/002224298304700404openalex-snapshot
Is Marketing Defaulting Its Responsibilities?
inferredcites →https://doi.org/10.1177/002224298504900201openalex-snapshot
A Reward/Measurement Model of Organizational Buying Behavior
inferredcites →https://doi.org/10.2307/1251000openalex-snapshot
Physical Distribution Service in Industrial Purchase Decisions
inferredcites →https://doi.org/10.2307/1251430openalex-snapshot
A Conceptual Model of Service Quality and Its Implications for Future Research
inferredcites →https://doi.org/10.2307/3151833openalex-snapshot
Modeling Consumer Satisfaction Processes Using Experience-Based Norms
inferredcites →https://doi.org/10.25335/4cmh-g673openalex-snapshot
An examination of the effects of trade incentives on logistical performance in the grocery products industry
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
inferred← citeshttps://doi.org/10.1007/978-3-030-48876-5openalex-snapshot
Sustainable Supply Chains: Strategies, Issues, and Models
inferred← citeshttps://doi.org/10.1007/978-3-030-48876-5_2openalex-snapshot
A Framework for the Application of Industry 4.0 in Logistics and Supply Chains
inferred← citeshttps://doi.org/10.1007/978-3-319-11779-9_103openalex-snapshot
Feedback System Effectiveness on the MO-Performance Link
inferred← citeshttps://doi.org/10.1007/978-3-319-13159-7_129openalex-snapshot
Modelling the Effects of Customer Service Performance on Purchase Intentions in the Channel
inferred← citeshttps://doi.org/10.1007/978-3-322-86551-9_9openalex-snapshot
Logistik als strategische Ressource
inferred← citeshttps://doi.org/10.1007/978-3-658-04573-9openalex-snapshot
Online Channel Integration: Value Creation and Customer Reactions in Online and Physical Stores
inferred← citeshttps://doi.org/10.1007/s11747-008-0101-5openalex-snapshot
Drucker’s insights on market orientation and innovation: implications for emerging areas in high-technology marketing
inferred← citeshttps://doi.org/10.1007/s11747-009-0135-3openalex-snapshot
Demand and supply integration: a conceptual framework of value creation through knowledge management
inferred← citeshttps://doi.org/10.1007/s11747-009-0139-zopenalex-snapshot
Examining collaborative supply chain service technologies: a study of intensity, relationships, and resources
inferred← citeshttps://doi.org/10.1016/0019-8501(95)00018-6openalex-snapshot
Buyer reactions to product stockouts in business to business markets
inferred← citeshttps://doi.org/10.1016/0148-2963(94)90005-1openalex-snapshot
Flexibility and performance of branch store stock plans for a manufacturer's product line
inferred← citeshttps://doi.org/10.1016/0925-5273(91)90057-zopenalex-snapshot
Setting customer service levels: an overall cost-approach
inferred← citeshttps://doi.org/10.1016/j.emj.2015.11.008openalex-snapshot
Supply chain integration and firm financial performance: A meta-analysis of positional advantage mediation and moderating factors
inferred← citeshttps://doi.org/10.1016/j.indmarman.2003.08.005openalex-snapshot
Global market segmentation for logistics services
inferred← citeshttps://doi.org/10.1016/j.intman.2005.09.011openalex-snapshot
Positioning terrorism in management and marketing: Research propositions
inferred← citeshttps://doi.org/10.1016/j.phpro.2012.03.283openalex-snapshot
Regional Logistics Information Resources Integration Patterns and Countermeasures
inferred← citeshttps://doi.org/10.1016/j.proeng.2016.02.022openalex-snapshot
Logistics Service Quality: The Case of Da Nang City
inferred← citeshttps://doi.org/10.1016/j.sbspro.2015.11.479openalex-snapshot
Trends in Customer Services and Interfunctional Coordination by Manufacturers
inferred← citeshttps://doi.org/10.1016/j.tmp.2013.11.003openalex-snapshot
Integration of travel agencies with transport providers
inferred← citeshttps://doi.org/10.1016/s0019-8501(00)00138-3openalex-snapshot
A Model of Value Creation
inferred← citeshttps://doi.org/10.1080/00207540310001602865openalex-snapshot
Understanding supply chain management: critical research and a theoretical framework
inferred← citeshttps://doi.org/10.1080/02642060701847794openalex-snapshot
Integration and organisational learning capabilities in third-party logistics providers
inferred← citeshttps://doi.org/10.1080/09593960600572399openalex-snapshot
The Relationship between marketing performance, logistics performance and company performance for retail companies
inferred← citeshttps://doi.org/10.1080/0965254x.2014.914067openalex-snapshot
Demand- and supply-side cross-functional relationships: an application of disconfirmation theory
inferred← citeshttps://doi.org/10.1080/10696679.1994.11501650openalex-snapshot
Modelling the Effects of Customer Service Performance on Purchase Intentions in the Channel
inferred← citeshttps://doi.org/10.1080/13675567.2013.804907openalex-snapshot
Logistics service quality: conceptual model and empirical evidence
inferred← citeshttps://doi.org/10.1080/14783363.2016.1147943openalex-snapshot
Effect of cross-functional integration between operations and marketing on negative critical incidents
inferred← citeshttps://doi.org/10.1088/1757-899x/403/1/012054openalex-snapshot
Muslim and non-muslim perceptions on Halal Meat Logistics (HML)
inferred← citeshttps://doi.org/10.1088/1757-899x/505/1/012017openalex-snapshot
Literature review of integration and opportunity research
inferred← citeshttps://doi.org/10.1108/03090569610153282openalex-snapshot
The power of perceived service quality in international marketing channels
inferred← citeshttps://doi.org/10.1108/09574090810895924openalex-snapshot
Great divides: internal alignment between logistics and peer functions
inferred← citeshttps://doi.org/10.1108/09600039210022628openalex-snapshot
EDI: An Advantage or Disadvantage for Remotely‐situated Countries?
inferred← citeshttps://doi.org/10.1108/09600039610182753openalex-snapshot
Logistics and interdepartmental integration
inferred← citeshttps://doi.org/10.1108/09600039710188693openalex-snapshot
Application of the means‐end value hierarchy model to understanding logistics service value
inferred← citeshttps://doi.org/10.1108/bfj-07-2017-0412openalex-snapshot
Halal logistics service quality: conceptual model and empirical evidence
inferred← citeshttps://doi.org/10.1108/eum0000000000386openalex-snapshot
Integration of Marketing and Logistics: A Way to Competitive Advantage in South Africa
inferred← citeshttps://doi.org/10.1108/ijlm-01-2014-0010openalex-snapshot
Characteristics of cross-functional integration processes
inferred← citeshttps://doi.org/10.1108/ijpdlm-02-2019-373openalex-snapshot
Special issue editorial: logistics customer service revisited
inferred← citeshttps://doi.org/10.1108/ijqss-07-2023-0110openalex-snapshot
Exploring the impact of logistics service quality on customer satisfaction, trust and loyalty in bus transport
inferred← citeshttps://doi.org/10.1108/jbim-01-2019-0052openalex-snapshot
Antecedents of cross-functional integration level and their organizational impact
inferred← citeshttps://doi.org/10.1108/scm-04-2012-0116openalex-snapshot
Integration: attitudes, patterns and practices
inferred← citeshttps://doi.org/10.1109/bife.2012.18openalex-snapshot
Regional Logistics Information Resources Integrate and Share
inferred← citeshttps://doi.org/10.1109/iciba62489.2024.10868134openalex-snapshot
Research on the Impact of Logistics Service Quality of Tourism Commodity on Customer Satisfaction in Tourism E-business
inferred← citeshttps://doi.org/10.1111/j.1540-5915.2008.00209.xopenalex-snapshot
Information Technology and Process Performance: An Empirical Investigation of the Interaction Between IT and Non‐IT Resources*
inferred← citeshttps://doi.org/10.1111/jbl.12002openalex-snapshot
Linking Order Fulfillment Performance to Referrals in Online Retailing: An Empirical Analysis
inferred← citeshttps://doi.org/10.1111/jbl.12208openalex-snapshot
Reflections on 40 Years of the Journal of Business Logistics: From the Editors
inferred← citeshttps://doi.org/10.11606/d.12.2012.tde-12112012-142501openalex-snapshot
Trade-offs de custos logísticos
inferred← citeshttps://doi.org/10.1177/027347539201400307openalex-snapshot
A Computer-Aided Approach for Teaching and Learning Physical Distribution Service Concepts
inferred← citeshttps://doi.org/10.1177/0273475399212007openalex-snapshot
A Customer Service Course: Bringing Marketing and Logistics Together
inferred← citeshttps://doi.org/10.14393/ufu.di.2016.95openalex-snapshot
Proposição e validação de uma escala de mensuração do nível de integração interfuncional entre marketing, logística e produção
inferred← citeshttps://doi.org/10.14393/ufu.di.2017.321openalex-snapshot
Gestão da demanda na indústria automotiva: o papel da integração interfuncional
inferred← citeshttps://doi.org/10.14393/ufu.di.2020.179openalex-snapshot
Tropicalização como estratégia de regionalização do desenvolvimento de produtos na era da indústria 4.0: o papel da integração interfuncional
inferred← citeshttps://doi.org/10.14716/ijtech.v9i5.1919openalex-snapshot
Halal Logistics Performance and Customer Loyalty: From the Literature Review to a Conceptual Framework
inferred← citeshttps://doi.org/10.1509/jmkg.65.4.82.18390openalex-snapshot
Logistics Service Quality as a Segment-Customized Process
inferred← citeshttps://doi.org/10.1515/jlst-2016-0001openalex-snapshot
Integration of Travel Agencies with other Supply Chain Members: Impact on Efficiency
inferred← citeshttps://doi.org/10.1590/s0104-530x2013000400008openalex-snapshot
Alinhamento interfuncional: um estudo exploratório sobre os pontos de contato entre marketing, logística e produção
inferred← citeshttps://doi.org/10.1631/jzus.2007.a0926openalex-snapshot
Exploratory study of logistics service quality scale based on online shopping malls
inferred← citeshttps://doi.org/10.16980/jitc.10.2.201404.221openalex-snapshot
Perceived Logistics Service Quality and Post-Purchase Intent of Female College Students in China’s Online Shopping Malls
inferred← citeshttps://doi.org/10.22237/jotm/1435709100openalex-snapshot
Identifying the dimensions of logistics service quality in an online B2C context
inferred← citeshttps://doi.org/10.22237/jotm/1435709220openalex-snapshot
Full Issue (26.1, Summer 2015)
inferred← citeshttps://doi.org/10.33736/ijbs.3262.2020openalex-snapshot
Customer Loyalty on Halal Meat Product: A Case Study of Indonesian Logistics Performance Perspective
inferred← citeshttps://doi.org/10.35674/kent.1465632openalex-snapshot
Lojistikte Operasyon Süreçleri ve Müşteri Memnuniyeti: Denizcilik Sektörüne Yönelik Bir Araştırma
inferred← citeshttps://doi.org/10.3846/transport.2019.11388openalex-snapshot
RESEARCH IN LOGISTICS SERVICE QUALITY: A SYSTEMATIC LITERATURE REVIEW
inferred← citeshttps://doi.org/10.3917/mav.051.0137openalex-snapshot
La dynamique des réseaux de distribution : implications pour les intermédiaires
inferred← citeshttps://doi.org/10.3917/mss.033.0116openalex-snapshot
Marketing myopia revisited : l’imperméabilité des meilleures revues marketing à la logistique et au SCM
inferred← citeshttps://doi.org/10.4028/www.scientific.net/msf.532-533.1052openalex-snapshot
An Exploratory Study of Logistics Service Quality Model
inferred← citeshttps://doi.org/10.47140/kusbder.1027177openalex-snapshot
Lojistik Hizmet Kalitesinin Müşteri Güvenine Etkisi ve İntermodal Taşıma Hizmetlerinde Bir Uygulama
inferred← citeshttps://doi.org/10.5325/transportationj.56.4.0395openalex-snapshot
Consumer‐Based Supply Chain Management Performance Research: A Structured Literature Review
inferred← citeshttps://doi.org/10.56668/jefr.1120235openalex-snapshot
Pazarlama ve Lojistik İlişkisine Yönelik Kavramsal Bir İnceleme: Pazarlama Lojistiği
inferred← citeshttps://doi.org/10.5937/ekopolj1604157iopenalex-snapshot
The relationship between supply chain management strategy, marketing, logistics and company performance for breweries in Serbia
inferred← citeshttps://doi.org/10.70675/707073d7z073bz4da8z85e0zedb94075fd4aopenalex-snapshot
Le management de la spécificité des rayons fruits et légumes : une modélisation inductive fondée sur la méthode des cas
Editorial review for independent work. ICSAC — the Institute for Complexity
Science and Advanced Computing — runs a structured editorial panel for researchers
publishing outside journals, and publishes on CiteStamp rails. Submission is free
and goes through ORCID: icsacinstitute.org/submit.