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Analyzing the effect of social support and community factors on customer engagement and its impact on loyalty behaviors toward social commerce websites

https://doi.org/10.1016/j.chb.2019.04.004
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

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Branding co-creation with members of online brand communities
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inferredcites →https://doi.org/10.1016/j.jbusres.2018.06.008openalex-snapshot
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Social shopping website quality attributes increasing consumer participation, positive eWOM, and co-shopping: The reciprocating role of participation
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inferredcites →https://doi.org/10.1016/j.jretconser.2018.11.008openalex-snapshot
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inferredcites →https://doi.org/10.1016/j.techfore.2015.03.014openalex-snapshot
A study on the continuance participation in on-line communities with social commerce perspective
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inferredcites →https://doi.org/10.1037/0033-295x.84.2.191openalex-snapshot
Self-efficacy: Toward a unifying theory of behavioral change.
inferredcites →https://doi.org/10.1037/1082-989x.1.1.16openalex-snapshot
The robustness of test statistics to nonnormality and specification error in confirmatory factor analysis.
inferredcites →https://doi.org/10.1057/jma.2014.9openalex-snapshot
Antecedents and consequences of customer engagement in online brand communities
inferredcites →https://doi.org/10.1080/0965254x.2011.599493openalex-snapshot
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inferredcites →https://doi.org/10.1108/00251741211203551openalex-snapshot
Customer engagement, buyer‐seller relationships, and social media
inferredcites →https://doi.org/10.1108/08858620910966255openalex-snapshot
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inferredcites →https://doi.org/10.1108/09564231311326978openalex-snapshot
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inferredcites →https://doi.org/10.1108/jsm-04-2014-0129openalex-snapshot
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inferredcites →https://doi.org/10.1108/jstp-12-2014-0286openalex-snapshot
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inferredcites →https://doi.org/10.1177/1094670510375599openalex-snapshot
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inferredcites →https://doi.org/10.1177/1094670511411703openalex-snapshot
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inferredcites →https://doi.org/10.2753/mtp1069-6679200201openalex-snapshot
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What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

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Consumer engagement and place identity in online travel forums
inferred← citeshttps://doi.org/10.1080/02642069.2024.2312352openalex-snapshot
How multi-actor resources create value for live streaming platforms: the mediating role of engaged spectators
inferred← citeshttps://doi.org/10.1080/08874417.2021.1975172openalex-snapshot
Customer Relationships, Privacy, and Security in Social Commerce
inferred← citeshttps://doi.org/10.1080/08874417.2023.2251449openalex-snapshot
An Integrated Model for Information Adoption&Trust in Mobile Social Commerce
inferred← citeshttps://doi.org/10.1080/0965254x.2022.2152476openalex-snapshot
Building customer engagement in mobile commerce through need fulfillment: an approach of self-determination theory
inferred← citeshttps://doi.org/10.1080/10447318.2022.2134837openalex-snapshot
Customer Experience in Social Commerce: Thematic and Intellectual Structure Mapping Using Bibliometric Analysis
inferred← citeshttps://doi.org/10.1080/10447318.2022.2135813openalex-snapshot
Investigating Health and Fitness App Users’ Stickiness, WOM, and Continuance Intention Using S-O-R Model: The Moderating Role of Health Consciousness
inferred← citeshttps://doi.org/10.1080/10447318.2024.2305988openalex-snapshot
Research on Privacy Disclosure Behavior of Mobile App Users from Perspectives of Online Social Support and Gender Differences
inferred← citeshttps://doi.org/10.1080/10447318.2024.2423353openalex-snapshot
Effect of Social Identification on Esports Viewers Behaviours
inferred← citeshttps://doi.org/10.1080/10496491.2023.2176964openalex-snapshot
Consumer Engagement with Restaurant Brand Pages: A Multidimensional Categorization of Antecedents and Consequences
inferred← citeshttps://doi.org/10.1080/10548408.2023.2236652openalex-snapshot
Emerging armchair travel: Investigation of authentic armchair travel experiences and their effect on armchair travel stickiness
inferred← citeshttps://doi.org/10.1080/10864415.2024.2442142openalex-snapshot
A Multiplatform Study of Social Commerce Success: Theoretical Development and Empirical Validation
inferred← citeshttps://doi.org/10.1080/1331677x.2020.1752277openalex-snapshot
The impact of customer personality and online brand community engagement on intention to forward company and users generated content: palestinian banking industry a case
inferred← citeshttps://doi.org/10.1080/13683500.2021.2014792openalex-snapshot
Personalized travel recommendation: a hybrid method with collaborative filtering and social network analysis
inferred← citeshttps://doi.org/10.1080/13683500.2023.2289592openalex-snapshot
Anthropomorphic chatbots as a catalyst for marketing brand experience: evidence from online travel agencies
inferred← citeshttps://doi.org/10.1080/15252019.2022.2111243openalex-snapshot
Influencer Marketing and Social Commerce: Exploring the Role of Influencer Communities in Predicting Usage Intent
inferred← citeshttps://doi.org/10.1080/1528008x.2026.2733388openalex-snapshot
From Booking Experience to Impulsive Travel Decisions: Evidence from Vietnam
inferred← citeshttps://doi.org/10.1080/15332861.2020.1868227openalex-snapshot
Diversified Online Review Websites as Accelerators for Online Impulsive Buying: The Moderating Effect of Price Dispersion
inferred← citeshttps://doi.org/10.1080/15332861.2025.2525820openalex-snapshot
Empowerment and Psychological Ownership in Brand Communities: A Pathway to Brand Advocacy
inferred← citeshttps://doi.org/10.1080/15332861.2026.2667339openalex-snapshot
Unveiling Consumer Brand Engagement in Brands’ Self-Operated Live Streaming Commerce: An Integrated PLS-SEM and NCA Approach
inferred← citeshttps://doi.org/10.1080/23270012.2023.2212380openalex-snapshot
Understanding the role of streamers in livestreaming commerce: a vocal–visual perspective
inferred← citeshttps://doi.org/10.1080/23311886.2022.2051791openalex-snapshot
The importance of e-service quality in the livestreaming music concert business
inferred← citeshttps://doi.org/10.1080/23311975.2020.1826718openalex-snapshot
The effect of humanitarian logistics service quality to customer loyalty using Kansei engineering: Evidence from Indonesian logistics service providers
inferred← citeshttps://doi.org/10.1080/23311975.2024.2422567openalex-snapshot
The determinant of reconsumption intention: a study of Indonesian traditional herbal medicine consumers
inferred← citeshttps://doi.org/10.1080/23311975.2025.2514937openalex-snapshot
The mediating role of customer satisfaction in the relationship between service quality and customer loyalty in multi-channel retail banking
inferred← citeshttps://doi.org/10.1088/1742-6596/1767/1/012047openalex-snapshot
A Study on XSS Attacks: Intelligent Detection Methods
inferred← citeshttps://doi.org/10.1108/ajim-02-2023-0052openalex-snapshot
Determining multi-dimensional motivations driving e-WOM intention and purchase intention on WeChat: the significant role of active participation
inferred← citeshttps://doi.org/10.1108/ajim-02-2024-0111openalex-snapshot
Factors affecting user intention to use social commerce continuously from a habit perspective
inferred← citeshttps://doi.org/10.1108/ajim-10-2023-0421openalex-snapshot
How do I deal with complex social commerce landscape? Understanding continuance intention using approach and avoidance motivations model
inferred← citeshttps://doi.org/10.1108/apjml-01-2024-0054openalex-snapshot
Exploring community satisfaction, identification and reciprocity norm for customer value co-creation: insights from virtual brand communities
inferred← citeshttps://doi.org/10.1108/apjml-10-2019-0576openalex-snapshot
Examining the mediating role of social interactivity between customer engagement and brand loyalty
inferred← citeshttps://doi.org/10.1108/apjml-12-2024-1997openalex-snapshot
Resurgence or one-hit wonder? A comparative study of consumer behavior shifts in online community group-buying from COVID-19 to post-pandemic era
inferred← citeshttps://doi.org/10.1108/arla-05-2024-0094openalex-snapshot
Effects of the spectator's emotional attachment to esports players on the sponsoring brand
inferred← citeshttps://doi.org/10.1108/bfj-11-2021-1218openalex-snapshot
The role of social presence and trust on customer loyalty
inferred← citeshttps://doi.org/10.1108/ejm-01-2018-0007openalex-snapshot
Consumer engagement within retail communication channels: an examination of online brand communities and digital content marketing initiatives
inferred← citeshttps://doi.org/10.1108/gkmc-06-2024-0347openalex-snapshot
The impact of search engine optimization and website engagement towards customer buying behaviour
inferred← citeshttps://doi.org/10.1108/idd-09-2025-0239openalex-snapshot
Demystifying the impact of artificial intelligence word-of-mouth (AI-WOM) and knowledge management on social media engagement: comparing Vietnam and China
inferred← citeshttps://doi.org/10.1108/ijchm-08-2020-0855openalex-snapshot
The gateway bug to edible insect consumption: interactions between message framing, celebrity endorsement and online social support
inferred← citeshttps://doi.org/10.1108/ijoa-02-2026-6511openalex-snapshot
Driving the urge to buy fashion products impulsively in social commerce: the interplay of platform attributes, customer experience and self-construal
inferred← citeshttps://doi.org/10.1108/ijwis-04-2020-0021openalex-snapshot
The factors influencing customer loyalty in social commerce platform: variety-seeking and social impact perspective
inferred← citeshttps://doi.org/10.1108/imds-04-2024-0385openalex-snapshot
How do features in health short-form videos impact viewer engagement: an empirical study
inferred← citeshttps://doi.org/10.1108/imds-06-2024-0525openalex-snapshot
Unravelling the role of circling and hierarchizing social capital in TikTok
inferred← citeshttps://doi.org/10.1108/intr-02-2020-0078openalex-snapshot
Effects of customer trust on engagement in live streaming commerce: mediating role of swift guanxi
inferred← citeshttps://doi.org/10.1108/intr-03-2022-0165openalex-snapshot
The effect of social commerce attributes on customer engagement: an empirical investigation
inferred← citeshttps://doi.org/10.1108/intr-06-2022-0419openalex-snapshot
Friend-connecting affordances: playing online games to contact friends
inferred← citeshttps://doi.org/10.1108/intr-08-2022-0657openalex-snapshot
Revisiting the social commerce paradigm: the social commerce (SC) framework and a research agenda
inferred← citeshttps://doi.org/10.1108/intr-10-2021-0768openalex-snapshot
A meta-analysis of the factors associated with s-commerce intention: Hofstede's cultural dimensions as moderators
inferred← citeshttps://doi.org/10.1108/itp-09-2020-0635openalex-snapshot
Casual selling practice: a qualitative study of non-professional sellers' involvement on C2C social commerce platforms
inferred← citeshttps://doi.org/10.1108/jcm-08-2021-4842openalex-snapshot
Recommendation matters: how does your social capital engage you in eWOM?
inferred← citeshttps://doi.org/10.1108/jima-01-2020-0006openalex-snapshot
Antecedents of word of mouth in Muslim-friendly tourism marketing: the role of religiosity
inferred← citeshttps://doi.org/10.1108/jima-09-2020-0294openalex-snapshot
Analysing the factors influencing customer engagement and value co-creation during COVID-19 pandemic: the case of online modest fashion SMEs in Egypt
inferred← citeshttps://doi.org/10.1108/jrim-03-2022-0069openalex-snapshot
Impact of brand community supportive climates on consumer-to-consumer helping behavior
inferred← citeshttps://doi.org/10.1108/jrim-05-2021-0145openalex-snapshot
To buy or not to buy, that is the question: understanding the determinants of the urge to buy impulsively on Instagram Commerce
inferred← citeshttps://doi.org/10.1108/jrim-05-2023-0146openalex-snapshot
The impact of brand connectedness on consumer engagement behavior in the social media brand community
inferred← citeshttps://doi.org/10.1108/jrim-09-2019-0154openalex-snapshot
The influence of YouTubers on followers’ use intention
inferred← citeshttps://doi.org/10.1108/jrim-11-2023-0397openalex-snapshot
The antecedents and outcomes of electronic customer-to-customer interaction: a PLS-SEM and fsQCA approach
inferred← citeshttps://doi.org/10.1108/jsit-05-2019-0088openalex-snapshot
Impact of social experience on customer purchase decision in the social commerce context
inferred← citeshttps://doi.org/10.1108/jsm-04-2025-0276openalex-snapshot
Receive help from friends: the buffer effect of social support on backfires of gamification
inferred← citeshttps://doi.org/10.1108/k-06-2020-0373openalex-snapshot
Developing a scale of social commerce service quality: an exploratory study
inferred← citeshttps://doi.org/10.1108/k-10-2020-0665openalex-snapshot
Understanding users’ contribution in open innovation communities: a social capital perspective
inferred← citeshttps://doi.org/10.1108/k-12-2024-3350openalex-snapshot
Strengthening customer relationships in omni-channel retail: omni-channel service quality
inferred← citeshttps://doi.org/10.1108/meq-12-2023-0415openalex-snapshot
Purchasing behavior of green food: using health belief model norm activation theory
inferred← citeshttps://doi.org/10.1108/mip-04-2022-0161openalex-snapshot
Customer brand co-creation on social media: a systematic review
inferred← citeshttps://doi.org/10.1108/mip-05-2023-0204openalex-snapshot
Engage to co-create! The drivers of brand co-creation on social commerce
inferred← citeshttps://doi.org/10.1108/mip-09-2024-0661openalex-snapshot
Mobile app engagement: scale development, validation and empirical test
inferred← citeshttps://doi.org/10.1108/oir-09-2019-0298openalex-snapshot
The effect of information privacy concern on users' social shopping intention
inferred← citeshttps://doi.org/10.1108/sbm-10-2024-0155openalex-snapshot
Sports as service: customer engagement in participant sports through the lens of marathons
inferred← citeshttps://doi.org/10.1108/sjme-01-2020-0004openalex-snapshot
Trust and loyalty in online brand communities
inferred← citeshttps://doi.org/10.1108/sjme-11-2023-0319openalex-snapshot
Exploring factors that enhance customer engagement with social commerce
inferred← citeshttps://doi.org/10.1108/tqm-08-2024-0308openalex-snapshot
The power of quality: exploring factors enhancing airline customer repurchase intentions
inferred← citeshttps://doi.org/10.1108/tr-02-2019-0050openalex-snapshot
Brand personality in cultural tourism through social media
inferred← citeshttps://doi.org/10.1109/access.2021.3113578openalex-snapshot
Positive and Negative Behaviors of Oppositional Loyalty in Online Communities
inferred← citeshttps://doi.org/10.1109/access.2024.3363024openalex-snapshot
Using Theory Integration to Explain Online Impulse Buying Behavior in Social Commerce
inferred← citeshttps://doi.org/10.1109/hsi49210.2020.9142667openalex-snapshot
Stickiness: Does It Apply To Gen X?
inferred← citeshttps://doi.org/10.1109/iaict65714.2025.11101546openalex-snapshot
Determinant Factors of Social Environment Characteristic in Social Commerce Using S-O-R Methodology
inferred← citeshttps://doi.org/10.1109/iccci54379.2022.9740937openalex-snapshot
A novel automated method to detect XSS vulnerability in webpages
inferred← citeshttps://doi.org/10.1109/icic47613.2019.8985730openalex-snapshot
Factors Influencing Consumer Engagement on Instagram: A Perspective of Bereal.id
inferred← citeshttps://doi.org/10.1109/icimtech50083.2020.9211285openalex-snapshot
The Impact Of Social Network Marketing and Customer Engagement on Purchase Intentions in Wedding Service Business
inferred← citeshttps://doi.org/10.1109/icimtech59029.2023.10277946openalex-snapshot
The Role of Trust Transfer in Facilitating Stickiness Behavior in Live Streaming: A Socio-technical Perspective
inferred← citeshttps://doi.org/10.1109/icoabcd67551.2025.11470711openalex-snapshot
Exploring User Engagement in Social Commerce through Social and Technology Factors: A Pilot Test in the Indonesian Market
inferred← citeshttps://doi.org/10.1109/icomitee.2019.8921184openalex-snapshot
Effectiveness of Social Commerce In Influencing Repurchase Intention: A Systematic Literature Review
inferred← citeshttps://doi.org/10.1109/sisy62279.2024.10737531openalex-snapshot
Each of Them Their Own
inferred← citeshttps://doi.org/10.1109/tem.2023.3298906openalex-snapshot
Evaluating Digital Health Services Quality via Social Media
inferred← citeshttps://doi.org/10.1111/ijcs.12837openalex-snapshot
The effect of product category on customer motivation for customer engagement behaviour
inferred← citeshttps://doi.org/10.1111/ijcs.12954openalex-snapshot
Customer experience in social commerce: A systematic literature review and research agenda
inferred← citeshttps://doi.org/10.1111/ijcs.13004openalex-snapshot
The Dimensions and Roles of Online Content in Social Commerce: A Systematic Literature Review and Future Research Agenda
inferred← citeshttps://doi.org/10.1111/ijcs.70089openalex-snapshot
Mapping Consumer Stickiness: A SPAR ‐4‐ SLR Protocol Compliant Review and Future Directions
inferred← citeshttps://doi.org/10.1111/jpim.12727openalex-snapshot
Together forever? How customer co‐creation affects the adoption of digital service innovations over time
inferred← citeshttps://doi.org/10.1142/s0219622023500566openalex-snapshot
Adopting Social Banking: A Socio-Technical Innovation of Service-Oriented Social Commerce
inferred← citeshttps://doi.org/10.1145/3429395.3429405openalex-snapshot
Social Commerce Research
inferred← citeshttps://doi.org/10.1155/2021/8141105openalex-snapshot
A Corporate Reputation Propagation Dynamic Model
inferred← citeshttps://doi.org/10.1155/2022/2904447openalex-snapshot
The Impact of Self-Efficacy and Perceived Value on Customer Engagement under Live Streaming Commerce Environment
inferred← citeshttps://doi.org/10.11591/ijphs.v11i1.20886openalex-snapshot
Factors influencing males’ loyalty toward functional foods during the COVID-19 pandemic
inferred← citeshttps://doi.org/10.1177/00472875241237256openalex-snapshot
Unlocking Nontransactional Value Co-creation: Insights From Online Travel Communities
inferred← citeshttps://doi.org/10.1177/21582440241257591openalex-snapshot
Deciphering Social Commerce: A Quantitative Meta-Analysis Measuring the Social, Technological, and Motivational Dimensions of Consumer Purchase Intentions
inferred← citeshttps://doi.org/10.1177/21582440241287076openalex-snapshot
Analyzing User Psychology and Behavior in Short-Form Video Shopping Platforms: An Integrated TAM and ISS Model Approach
inferred← citeshttps://doi.org/10.1177/21582440251334215openalex-snapshot
Impulsive Buying and Compulsive Buying in Social Commerce: An Integrated Analysis using the Cognitive-Affective-Behavior Model and Theory of Consumption Values with PLS-SEM
inferred← citeshttps://doi.org/10.1177/21582440251395698openalex-snapshot
Digital Workforce Training, Employee Motivation, Job Satisfaction, Digital Behavior as Determinants of Employee Performance: Empirical Research From Vietnam
inferred← citeshttps://doi.org/10.1186/s13034-026-01065-wopenalex-snapshot
Factors associated with social inclusion of parents of children with autism spectrum disorder: a multicenter cross-sectional study in China
inferred← citeshttps://doi.org/10.1186/s40854-021-00328-zopenalex-snapshot
Do biometric payment systems work during the COVID-19 pandemic? Insights from the Spanish users' viewpoint
inferred← citeshttps://doi.org/10.1186/s43093-025-00471-4openalex-snapshot
Insight into how social media platforms in building relational social commerce capability for green entrepreneurial innovation
inferred← citeshttps://doi.org/10.1371/journal.pone.0336907openalex-snapshot
Going viral: How social and personal motivations drive emotional engagement and consumer online brand-related activities
inferred← citeshttps://doi.org/10.14421/jies.2020.1.1.19-38openalex-snapshot
THE EFFECT OF WEBSITE QUALITY AND TRUST ON CUSTOMER LOYALTY
inferred← citeshttps://doi.org/10.14704/web/v18i1openalex-snapshot
inferred← citeshttps://doi.org/10.15294/sji.v11i1.47859openalex-snapshot
Comparison of ARIMA and GRU Models for High-Frequency Time Series Forecasting
inferred← citeshttps://doi.org/10.15869/itobiad.1957785openalex-snapshot
The Effect of Process Consistency and Gratifications on User Satisfaction and Continuance Intention in Super Apps
inferred← citeshttps://doi.org/10.17083/ijsg.v11i2.721openalex-snapshot
Gamification in Retail: Enhancing Grocery Customer Experience with Location-Based Strategies
inferred← citeshttps://doi.org/10.17561/ree.n2.2024.8808openalex-snapshot
New communication approaches in thermal spa social media: A sentiment analysis of comments
inferred← citeshttps://doi.org/10.18280/ijsdp.170533openalex-snapshot
The Influence of Online Brand Community Identity and Trust on Sustainable Customer Loyalty
inferred← citeshttps://doi.org/10.19053/20278306.v13.n1.2023.16066openalex-snapshot
Determinantes estratégicos de la orientación al mercado a partir de la pandemia: revisión panorámica
inferred← citeshttps://doi.org/10.20473/jmtt.v13i3.19967openalex-snapshot
Analisis Pengaruh Ekuitas Merek pada Kepuasan dan Keterlibatan Pelanggan yang Berimplikasi pada Niat Pembelian di E-Commerce
inferred← citeshttps://doi.org/10.20525/ijrbs.v10i4.1190openalex-snapshot
Impacts of Online Social Support and Perceived Value in Influential Travel Blogs
inferred← citeshttps://doi.org/10.20525/ijrbs.v12i2.2323openalex-snapshot
Determinants of game-products repurchasing behaviour in virtual comunity
inferred← citeshttps://doi.org/10.2139/ssrn.4796075openalex-snapshot
The Impact of Search Engine Optimization and Website Engagement Towards Consumer Purchasing Behaviour
inferred← citeshttps://doi.org/10.2139/ssrn.6533791openalex-snapshot
Antecedents of Stickiness Intention in Immersive Virtual Reality Store Environments
inferred← citeshttps://doi.org/10.2139/ssrn.6663073openalex-snapshot
Impacts of Online Recycling Platforms Service Quality on Willingness to Recycle Disused Products—Evidence from China
inferred← citeshttps://doi.org/10.21608/alat.2023.323667openalex-snapshot
توسيط تسامح عملاء البنوك في العلاقة بين العدالة المدركة لإصلاح الخدمة ونواياهم للمشاركة في خلق القيمة
inferred← citeshttps://doi.org/10.21608/cfdj.2020.129335openalex-snapshot
The Impact of Online Brand Community Markers on Consumer Brand Engagement: Studying the moderating role of gender
inferred← citeshttps://doi.org/10.21608/jces.2024.361697openalex-snapshot
العوامل المؤثرة على ولاء العملاء والكلمة المنطوقة الايجابية في سياق تطبيقات الدفع الالكتروني
inferred← citeshttps://doi.org/10.22146/jieb.v37i1.1402openalex-snapshot
The Trusting Beliefs of Users and the Intention to Continue Making Purchases via Social Commerce
inferred← citeshttps://doi.org/10.22161/jhed.4.5.11openalex-snapshot
The Causes and Effects of Quality of Brand Relationship and Customer Engagement
inferred← citeshttps://doi.org/10.22441/jurnal_mix.2023.v13i2.015openalex-snapshot
Increasing Customer Live Streaming Engagement in Online Shopping Platforms
inferred← citeshttps://doi.org/10.22452/jpmm.vol24no1.2openalex-snapshot
Physique brand identity persuasiveness in social media message content
inferred← citeshttps://doi.org/10.24002/ijis.v3i2.4191openalex-snapshot
The Influence of E-Service Quality, and Customer Satisfaction On Go-Send Customer Loyalty In Surabaya
inferred← citeshttps://doi.org/10.24123/jeb.v6i2.7338openalex-snapshot
The Influence Of Trusting Beliefs And Intention To Continue Purchasing on E-Commerce Shopee
inferred← citeshttps://doi.org/10.24310/mumaedmumaed.94openalex-snapshot
Censo español de investigación de la I+D+i y ciencia en videojuegos
inferred← citeshttps://doi.org/10.24914/jeb.v27i1.9605openalex-snapshot
The effect of customer engagement on repurchase intention among Indonesia’s digital banks
inferred← citeshttps://doi.org/10.26446/kjlrp.2026.3.50.1.19openalex-snapshot
Structural Relationship among Serious Leisure, Social Support, Leisure Satisfaction of Persona on Happiness and Consumption Behavior
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