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The Role of Customer Engagement Behavior in Value Co-Creation

https://doi.org/10.1177/1094670514529187
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

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A positive approach to organized consumer action: The “buycott” as an alternative to the boycott
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Fundamentals of service science
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Service-dominant logic: continuing the evolution
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The influence of C2C communications in online brand communities on customer purchase behavior
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Expanding understanding of service exchange and value co-creation: a social construction approach
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Critical service logic: making sense of value creation and co-creation
inferredcites →https://doi.org/10.1007/s12087-010-0044-2openalex-snapshot
Marketing as Value Co-creation Through Network Interaction and Resource Integration
inferredcites →https://doi.org/10.1016/0167-8116(88)90018-3openalex-snapshot
SERVUCTION: Le marketing des Services
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The uninvited brand
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On value and value co-creation: A service systems and service logic perspective
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A multi-stage model of word-of-mouth influence through viral marketing
inferredcites →https://doi.org/10.1016/j.indmarman.2010.06.026openalex-snapshot
It's all B2B…and beyond: Toward a systems perspective of the market
inferredcites →https://doi.org/10.1016/j.indmarman.2010.06.033openalex-snapshot
Individual customers' use and integration of resources: Empirical findings and organizational implications in the context of value co-creation
inferredcites →https://doi.org/10.1016/j.jbusres.2004.02.001openalex-snapshot
Using case methods in the study of contemporary business networks
inferredcites →https://doi.org/10.1016/j.jbusres.2011.05.021openalex-snapshot
Managing resource interaction as a means to cope with technological change
inferredcites →https://doi.org/10.1016/j.jbusres.2011.07.029openalex-snapshot
Consumer engagement in a virtual brand community: An exploratory analysis
inferredcites →https://doi.org/10.1016/j.jbusres.2012.09.013openalex-snapshot
The dark and the bright side of co-creation: Triggers of member behavior in online innovation communities
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Co-production and customer loyalty in financial services
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Customer voluntary performance: Customers as partners in service delivery
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Handbook of Qualitative Research
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Antecedents and Consequences of Customer-Company Identification: Expanding the Role of Relationship Marketing.
inferredcites →https://doi.org/10.1080/09500790.2011.582317openalex-snapshot
Case study research: design and methods
inferredcites →https://doi.org/10.1108/09564231111106893openalex-snapshot
Service as business logic: implications for value creation and marketing
inferredcites →https://doi.org/10.1108/10878570410699249openalex-snapshot
Co‐creating unique value with customers
inferredcites →https://doi.org/10.1111/j.0737-6782.2004.00050.xopenalex-snapshot
Harnessing the Creative Potential among Users*
inferredcites →https://doi.org/10.1111/j.1540-5885.2009.00667.xopenalex-snapshot
Virtual Customer Environments: Testing a Model of Voluntary Participation in Value Co‐creation Activities
inferredcites →https://doi.org/10.1177/0092070393211001openalex-snapshot
The Nature and Determinants of Customer Expectations of Service
inferredcites →https://doi.org/10.1177/109467050032005openalex-snapshot
Word-of-Mouth Processes within a Services Purchase Decision Context
inferredcites →https://doi.org/10.1177/1094670506295851openalex-snapshot
When Customers Receive Support From Other Customers: Exploring the Influence of Intercustomer Social Support on Customer Voluntary Performance
inferredcites →https://doi.org/10.1177/1094670509338618openalex-snapshot
Communal Service Delivery
inferredcites →https://doi.org/10.1177/1094670510375461openalex-snapshot
Customer Engagement as a New Perspective in Customer Management
inferredcites →https://doi.org/10.1177/1094670510375599openalex-snapshot
Customer Engagement Behavior: Theoretical Foundations and Research Directions
inferredcites →https://doi.org/10.1177/1094670510375600openalex-snapshot
Customer-to-Customer Interactions: Broadening the Scope of Word of Mouth Research
inferredcites →https://doi.org/10.1177/1094670510375602openalex-snapshot
Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value
inferredcites →https://doi.org/10.1177/1094670510375604openalex-snapshot
Consumer Cocreation in New Product Development
inferredcites →https://doi.org/10.1177/1094670511401901openalex-snapshot
Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting
inferredcites →https://doi.org/10.1177/1094670511411703openalex-snapshot
Customer Engagement
inferredcites →https://doi.org/10.1177/1094670511414582openalex-snapshot
Comment: Customer Engagement
inferredcites →https://doi.org/10.1177/1094670511415523openalex-snapshot
Response: Advancing and Consolidating Knowledge About Customer Engagement
inferredcites →https://doi.org/10.1177/1094670513481108openalex-snapshot
The Service Delivery Network (SDN)
inferredcites →https://doi.org/10.1177/1470593110393713openalex-snapshot
Contextualization and value-in-context: How context frames exchange
inferredcites →https://doi.org/10.1509/jm.75.2.36openalex-snapshot
Designing Solutions Around Customer Network Identity Goals
inferredcites →https://doi.org/10.1509/jmkg.67.1.14.18592openalex-snapshot
Psychological Implications of Customer Participation in Co-Production
inferredcites →https://doi.org/10.1509/jmkg.73.5.30openalex-snapshot
How Brand Community Practices Create Value
inferredcites →https://doi.org/10.1509/jmkg.74.3.048openalex-snapshot
Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures
inferredcites →https://doi.org/10.1525/cmr.2010.52.2.98openalex-snapshot
Refining Virtual Co-Creation from a Consumer Perspective
inferredcites →https://doi.org/10.21225/d54s3dopenalex-snapshot
Research Design: Qualitative, Quantitative, and Mixed Methods Approaches
inferredcites →https://doi.org/10.2307/1252042openalex-snapshot
Servicescapes: The Impact of Physical Surroundings on Customers and Employees
inferredcites →https://doi.org/10.2307/41166445openalex-snapshot
Service-Logic Innovations: How to Innovate Customers, Not Products
inferredcites →https://doi.org/10.2307/41166454openalex-snapshot
Ad Lib : When Customers Create the Ad
inferredcites →https://doi.org/10.4324/9781315699035-16openalex-snapshot
Toward a Cultural Resource-Based Theory of the Customer
inferredcites →https://doi.org/10.4324/9781315699035-18openalex-snapshot
Co-creating the Voice of the Customer
inferredcites →https://doi.org/10.5465/amr.1989.4308385openalex-snapshot
Building Theories from Case Study Research

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

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When Online Engagement Gets in the Way of Offline Sales - A Natural Experiment
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The Customer Engagement Ecosystem
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Stakeholder Engagement in Value Co-Creation and Firm Performance: Evidence from a Field Experiment in Healthcare
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Too Many or Too Few? Information Cues in Recommender Systems and Consequences for Search and Purchase Behavior
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Research on the Influence of Cross-Border E-Commerce Product Page Value on Consumers' Purchase Intention
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Customer Relations
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Emotional Engagement in a New Marketing Communication Environment
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Value creation or value destruction: Conceptualizing the experiential nature of value‐in‐use
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Exploring the role of augmented reality as a new brand advocate
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How do customers' perceptions of corporate social responsibility contribute to sustainable customer citizenship behaviors? The mediating mechanisms of corporate brand pride and self‐brand connection
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When Virtual Meets Value: The Role of AR Stimuli in Shaping Customer Engagement and Value Co‐Creation
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After Brexit: Rethinking the structure of the UK economy and its branding strategies
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An assessment of value dimensions in hiking tourism: Pathways toward quality of life
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Exploring the Relationship Between Customer Experience, Revisit Intention, Customer Value and Engagement in the Hotel Industry
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Co‐Creating Rural Tourism's Competitive Edge Through Specialty Food and Cuisine: An Ecosystem Approach
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Strategies to Improve Project Results Using Relational Capital in Agile and Hybrid Agile Software Development
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Interpreting Customer Engagement in the Marketing Discipline
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Placing Customer Engagement Within Marketing Management
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Why Do Customers Engage?
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Firms’ Practices in Customer Engagement Management
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Care About Your Customer: A Use and Gratification Study Regarding Co-creation and Customer Engagement on Facebook
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Virtual Brand Communities as a Source of Value Co-creation
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Facebook Engagement—Motivational Drivers and the Moderating Effect of Flow Episodes and Age Differences
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Social Media Patient Engagement in Healthcare: An Italian Case Study
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Consumer Engagement in an Online Brand Community
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The Future of Sustainability: Value Co-creation Processes in the Circular Economy
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Managerial Practices of Co-creation and Psychosocial Work Outcomes
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Social Media Approaches and Communication Strategies in Tourism
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The Concept of Shared Value in the Context of Newest Marketing Theories
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Consumer Engagement in the Context of Value Creation
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The Conceptual Model of Gamification-Based Consumer Engagement in Value Creation
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Research Methodology of Gamification-Based Consumer Engagement in Value Creation in the Context of ICT Development
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Research Results of Gamification-Based Consumer Engagement in Value Creation in the Context of ICT Development
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Grasping the Terminology: Smart Services, Smart Service Systems, and Cyber-Physical Systems
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Digital Engagement and Customer Experience
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Co-creating Value in B2B Platform Ecosystems – Towards a Deeper Understanding of the Emergence and Nature of Actor Engagement
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Interactivity, Engagement, Value Co-creation and e-WOM in Virtual Educational Environments in Colombia
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Customer Engagement as an Approach to De-Commoditisation
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Organizational Communication in Service Management
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Service-Dominant Logic and Service Management 4.0
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Clustering the Social Media Users Based on Users’ Motivations and Social Media Content
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Organisational Culture and Dynamic Marketing Capabilities in the Digital Age of Pandemic Crisis
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Complaint Handling and Channel Selection in the Interactive Marketing Era
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Applying Predictive Analytics in Interactive Marketing: How It Influences Customer Perception and Reaction?
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Understanding the Contribution of the A4A Approach to Higher Education
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Smart Tourism Destinations as Complex Adaptive Systems: A Theoretical Framework of Resilience and Sustainability
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The Relevance of Customer’s Roles in Value Co-creation at the Restaurants
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Theoretical Background
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The Effects of Tourism Consumers’ Psychological Engagement on Consumer–Brand Relationship Strength
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Service Providers’ Logics and Behaviors in Value Co-Creation
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Structural Equation Modeling for the Effect of Involvement on Consumer Engagement
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Theoretical Foundations of Customer Engagement in Social Media – Implications for Businesses
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Applying the DART Model in Value Co-creation: The “DYALNA” Case Study
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Customer Engagement Marketing: One of the New Advertising Trends
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Digital Product Design and Customer Experience: Setting the Stage for Interdisciplinary Research Based on Value Co-Creation and Organizational Routines
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Analysis and Book Findings
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The Innovation Effects of Engaged Actors in Open Platform Ecosystems
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Virtual Corporate Social Responsibility Co-creation and Consumer Engagement
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Social Media and Fashion Marketing
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A Conceptual Framework to Evaluate Customers’ Response to Use Product Recommendation Systems
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Unlocking Future Marketing Potential: The Interplay of Actor Engagement and Co-Creation
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Brand Engagement in Achieving Customer Satisfaction and Brand Loyalty for Sony’s Gaming
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The Perception of Channel Integration Quality: Effects on Relationship Quality and Online Customer Engagement
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Towards a Framework of Influence Factors for Value Co-creation in Service Systems
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Augmented Reality at Cultural Heritage sites
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User Involvement in Design: The Four Models
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Conceptualizing Resource Integration to Advance Service Innovation
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The TES Marketing Mix
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Can Online Co-creation Influence Lead Users’ and Opinion Leaders’ Behaviors?
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Customer Value Co-creation in a Service-Dominant Logic Perspective: Some Steps Toward the Development of a Measurement Scale
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Engaging with Brands: The Influence of Dispositional and Situational Brand Engagement on Customer Advocacy
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The Emotional Engagement Paradox
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Customer Delight as an Ex Ante and Ex Post Factor of Positive Customer Engagement Behavior: Interactive Value Creation in Customer Management
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Formen des Customer Engagement – Entwicklung einer Typologie
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Digitalisierung des Kundenservices in der Healthcare Industrie – Motivationen und Auswirkungen der Kunden- und Mitarbeiterbeteiligung in B2B-P3-Online-Communities
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Der iterative H2H Prozess
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Kollaborativer Konsum in der Sharing Economy – Motive, Aktivitäten und Ressourcen sowie Fähigkeiten von Akteuren
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Engagement – Voraussetzung für kollaboratives Innovieren
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Digitale Transformation und Wert-Kokreation im professionellen Teamsport
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Ecosystem-Aktivitäten des Kunden und Anbietermaßnahmen
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From Service to Customer Experience: Trends und Herausforderungen der Luxushotellerie
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Building Capabilities
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Insight into Research of Value Co-Creation
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The Effect of Customer Citizenship Behavior on Customer Perceived Value in Value Co-creation: The Mediating Role of Co-creation Experience
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The Examination of Customer Relationship Building from an Entrepreneurial Perspective: The Cases of Chinese Taobao Pure-Play E-Retailers
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Influences of place attachment and social media affordances on online brand community continuance
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The Impact of Perceived Greenwashing on Customer Satisfaction and the Contingent Role of Capability Reputation
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Examining the Nuances of Consumer Racial Bias: An Analysis of Positive Consumer Response to Racial Representation on Instagram
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Intelligent innovative knowledge management integration method based on user generated content
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Electronic word-of-mouth (eWOM) and customer brand engagement (CBE): Do they really go hand-in-hand?
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Data-driven review of customer engagement: key research themes and future directions
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iSIM: An integrated design method for commercializing service innovation
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Social Media Engagement and Consumer Patronage: The Moderating Role of Business Operation and Competition Intensity
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Service productivity: a systematic review of a dispersed research area
inferred← citeshttps://doi.org/10.1007/s11628-015-0285-yopenalex-snapshot
Customer participation to co-create value in human transformative services: a study of higher education and health care services
inferred← citeshttps://doi.org/10.1007/s11628-016-0307-4openalex-snapshot
The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service
inferred← citeshttps://doi.org/10.1007/s11628-018-0387-4openalex-snapshot
Organizational intellectual capital and its relation to frontline service employee innovative behavior: consumer value co-creation behavior as a moderator
inferred← citeshttps://doi.org/10.1007/s11628-020-00414-9openalex-snapshot
Customer compliance with employee fuzzy requests in service encounters: a self-determination theory perspective
inferred← citeshttps://doi.org/10.1007/s11628-021-00446-9openalex-snapshot
The thirty-year evolution of customer-to-customer interaction research: a systematic literature review and research implications
inferred← citeshttps://doi.org/10.1007/s11628-021-00449-6openalex-snapshot
On the data-driven generation of new service idea: integrated approach of morphological analysis and text mining
inferred← citeshttps://doi.org/10.1007/s11628-021-00452-xopenalex-snapshot
Transforming customer brand engagement to co-creation value through participation energy and effort
inferred← citeshttps://doi.org/10.1007/s11628-024-00571-1openalex-snapshot
Network embeddedness and service innovation: the mediating role of knowledge co-creation and the moderating role of digital transformation
inferred← citeshttps://doi.org/10.1007/s11747-015-0433-xopenalex-snapshot
Utilizing customer knowledge in innovation: antecedents and impact of customer involvement on new product performance
inferred← citeshttps://doi.org/10.1007/s11747-016-0494-5openalex-snapshot
S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM
inferred← citeshttps://doi.org/10.1007/s11747-016-0509-2openalex-snapshot
Toward a theory of customer engagement marketing
inferred← citeshttps://doi.org/10.1007/s11747-017-0539-4openalex-snapshot
Good, better, engaged? The effect of company-initiated customer engagement behavior on shareholder value
inferred← citeshttps://doi.org/10.1007/s11747-017-0565-2openalex-snapshot
Customer engagement in service
inferred← citeshttps://doi.org/10.1007/s11747-018-0577-6openalex-snapshot
Initiating value co-creation: Dealing with non-receptive customers
inferred← citeshttps://doi.org/10.1007/s11747-020-00733-3openalex-snapshot
Social media marketing strategy: definition, conceptualization, taxonomy, validation, and future agenda
inferred← citeshttps://doi.org/10.1007/s11747-024-01020-1openalex-snapshot
Turning the wheels of engagement: Evidence from entertainment live streaming
inferred← citeshttps://doi.org/10.1007/s11747-024-01036-7openalex-snapshot
Activating the sustainable consumer:The role of customer involvement in corporate sustainability
inferred← citeshttps://doi.org/10.1007/s11747-025-01113-5openalex-snapshot
Enhancing customer engagement: Exploration and introduction to the special section
inferred← citeshttps://doi.org/10.1007/s11747-026-01159-zopenalex-snapshot
An update of service-dominant logic: Extending the systems turn
inferred← citeshttps://doi.org/10.1007/s11747-026-01182-0openalex-snapshot
Actor engagement management in multi-actor settings
inferred← citeshttps://doi.org/10.1007/s11846-025-00849-2openalex-snapshot
Multi-stakeholder marketing: mapping the field
inferred← citeshttps://doi.org/10.1007/s11846-026-00983-5openalex-snapshot
Problematizing value co-creation theory: a refinement of the theory and its assumptions
inferred← citeshttps://doi.org/10.1007/s12144-023-04634-wopenalex-snapshot
Antecedents and consequences of the trust transfer effect on social commerce: the moderating role of customer engagement
inferred← citeshttps://doi.org/10.1007/s12208-020-00273-0openalex-snapshot
Engagement in social networks: a multi-method study in non-profits organizations
inferred← citeshttps://doi.org/10.1007/s12208-021-00275-6openalex-snapshot
Institutional theory, culture and value co-creation: how do they stick together in donation?
inferred← citeshttps://doi.org/10.1007/s12208-021-00282-7openalex-snapshot
Volunteer engagement: drivers and outcomes on non-profits’ co-creation of value
inferred← citeshttps://doi.org/10.1007/s12525-020-00450-3openalex-snapshot
Customer engagement and performance in social media: a managerial perspective
inferred← citeshttps://doi.org/10.1007/s12599-018-0557-xopenalex-snapshot
A Value Co-creation Perspective on Information Systems Analysis and Design
inferred← citeshttps://doi.org/10.1007/s13162-017-0089-4openalex-snapshot
Proposal, project, practice, pause: Developing a framework for evaluating smart domestic product engagement
inferred← citeshttps://doi.org/10.1007/s13162-023-00261-7openalex-snapshot
A resource-based perspective on customer engagement behaviors: A typology, conceptual framework, and research avenues
inferred← citeshttps://doi.org/10.1007/s13162-023-00262-6openalex-snapshot
User circularity practices: Adopting a user stewardship perspective for a circular economy
inferred← citeshttps://doi.org/10.1007/s13162-023-00269-zopenalex-snapshot
Value co-destruction: Problems and solutions
inferred← citeshttps://doi.org/10.1007/s13162-024-00293-7openalex-snapshot
AI for marketing: Enabler? Engager? Ersatz?
inferred← citeshttps://doi.org/10.1007/s40647-023-00390-0openalex-snapshot
Corporate Social Responsibility and Brand Community Engagement: Dual Mediating Role of Brand and Community Identifications in the Chinese Decor Industry
inferred← citeshttps://doi.org/10.1007/s41471-026-00253-wopenalex-snapshot
Value Co-creation in Service Ecosystems—Investigating the Role of Mediating Modalities Between Structure and Agency in Business-to-business Relations
inferred← citeshttps://doi.org/10.1007/s43039-021-00025-wopenalex-snapshot
Managing the sales transformation process in B2B: between human and digital
inferred← citeshttps://doi.org/10.1007/s43039-021-00035-8openalex-snapshot
Conceptualising and measuring social media engagement: A systematic literature review
inferred← citeshttps://doi.org/10.1007/s43076-022-00216-0openalex-snapshot
How Does the Fit Between Individuals and Platforms Affect the Sharing Green Consumption Behavior?
inferred← citeshttps://doi.org/10.1007/s43615-026-01068-xopenalex-snapshot
Discontinuation Governance Capability in Circular Service Ecosystems: A Mixed-Methods Study of AI, Power Asymmetry, and Sustainability Transitions
inferred← citeshttps://doi.org/10.1016/b978-0-443-29863-9.00025-8openalex-snapshot
Digital customer engagement: Concepts, behaviors, and benefits in the digital era
inferred← citeshttps://doi.org/10.1016/j.acalib.2022.102599openalex-snapshot
Libraries and value propositions: Worth the investment?
inferred← citeshttps://doi.org/10.1016/j.asej.2022.101877openalex-snapshot
Critical Success Factors Influencing Total Quality Management In Industrialised Building System: A Case Of Malaysian Construction Industry
inferred← citeshttps://doi.org/10.1016/j.ausmj.2018.06.004openalex-snapshot
Conceptualising Engagement in a Consumer-to-Consumer Context
inferred← citeshttps://doi.org/10.1016/j.ausmj.2020.05.004openalex-snapshot
Customer Engagement: A Systematic Review and Future Research Priorities
inferred← citeshttps://doi.org/10.1016/j.biocon.2024.110711openalex-snapshot
Citizen Science: Exploring the underlying dimensions of citizen engagement and value co-creation through the lens of marketing
inferred← citeshttps://doi.org/10.1016/j.bushor.2017.07.002openalex-snapshot
Value co-creation in web-based multisided platforms: A conceptual framework and implications for business model design
inferred← citeshttps://doi.org/10.1016/j.chb.2019.01.026openalex-snapshot
An integrated model of social media brand engagement
inferred← citeshttps://doi.org/10.1016/j.chb.2019.04.004openalex-snapshot
Analyzing the effect of social support and community factors on customer engagement and its impact on loyalty behaviors toward social commerce websites
inferred← citeshttps://doi.org/10.1016/j.chb.2019.07.002openalex-snapshot
Shopping in the digital world: Examining customer engagement through augmented reality mobile applications
inferred← citeshttps://doi.org/10.1016/j.chb.2022.107329openalex-snapshot
AI-powered chatbot communication with customers: Dialogic interactions, satisfaction, engagement, and customer behavior
inferred← citeshttps://doi.org/10.1016/j.clscn.2026.100337openalex-snapshot
Stakeholder requirements for goods transportation decarbonization – An examination of transportation chains
inferred← citeshttps://doi.org/10.1016/j.digbus.2025.100115openalex-snapshot
The trust-driven path to consumer engagement behaviors: Exploring the role of streamer and platform characteristics in live-streaming E-commerce
inferred← citeshttps://doi.org/10.1016/j.dss.2021.113707openalex-snapshot
Understanding consumer engagement in social media: The role of product lifecycle
inferred← citeshttps://doi.org/10.1016/j.dss.2021.113708openalex-snapshot
The dynamic customer engagement behaviors in the customer satisfaction survey
inferred← citeshttps://doi.org/10.1016/j.eap.2025.08.005openalex-snapshot
Supply chain diffusion effect and digital transformation of small and medium-sized suppliers
inferred← citeshttps://doi.org/10.1016/j.elerap.2018.02.005openalex-snapshot
Bridging the gap between social media and behavioral brand loyalty
inferred← citeshttps://doi.org/10.1016/j.elerap.2018.05.001openalex-snapshot
What affects the user stickiness of the mainstream media websites in China?
inferred← citeshttps://doi.org/10.1016/j.emj.2023.07.004openalex-snapshot
How can value co-creation be integrated into a customer experience evaluation?
inferred← citeshttps://doi.org/10.1016/j.enpol.2022.113249openalex-snapshot
From smart technologies to value cocreation and customer engagement with smart energy services
inferred← citeshttps://doi.org/10.1016/j.enpol.2023.113895openalex-snapshot
Citizen engagement with sustainable energy solutions - understanding the influence of perceived value on engagement behaviors
inferred← citeshttps://doi.org/10.1016/j.erss.2025.104003openalex-snapshot
Different energy poverty issues, different engagement behaviors? An empirical analysis of citizen groups in Europe
inferred← citeshttps://doi.org/10.1016/j.giq.2022.101750openalex-snapshot
Acceptability of the COVID-19 contact-tracing app – Does culture matter?
inferred← citeshttps://doi.org/10.1016/j.iedeen.2022.100213openalex-snapshot
Institutions and business customer experience: the role of interfunctional coordination and service co-design
inferred← citeshttps://doi.org/10.1016/j.ifacol.2025.09.251openalex-snapshot
Analysing the Capabilities of Generative AI to Determine Its Role in Customer Experience Management for Effective Product Development
inferred← citeshttps://doi.org/10.1016/j.ijhm.2018.01.011openalex-snapshot
Evaluating value co-creation activities in exhibitions: An impact-asymmetry analysis
inferred← citeshttps://doi.org/10.1016/j.ijhm.2018.06.012openalex-snapshot
The effect of atmosphere on customer engagement in upscale hotels: An application of S-O-R paradigm
inferred← citeshttps://doi.org/10.1016/j.ijhm.2018.08.013openalex-snapshot
Hospitality co-creation with mobility-impaired people
inferred← citeshttps://doi.org/10.1016/j.ijhm.2018.12.001openalex-snapshot
Impact of data breach locality and error management on attitude and engagement
inferred← citeshttps://doi.org/10.1016/j.ijhm.2019.102338openalex-snapshot
Service encounter value and online engagement behaviors
inferred← citeshttps://doi.org/10.1016/j.ijhm.2020.102514openalex-snapshot
Innovativeness and customer value co-creation behaviors: Mediating role of customer engagement
inferred← citeshttps://doi.org/10.1016/j.ijhm.2021.103035openalex-snapshot
Dual-focused transformational leadership and service innovation in hospitality organisations: A multilevel investigation
inferred← citeshttps://doi.org/10.1016/j.ijhm.2022.103140openalex-snapshot
Enhancing value co-creation behaviour in digital peer-to-peer platforms: An integrated approach
inferred← citeshttps://doi.org/10.1016/j.ijhm.2023.103600openalex-snapshot
Let Me Engage You: Peer engagement behaviour on peer-to-peer platforms
inferred← citeshttps://doi.org/10.1016/j.ijhm.2024.103764openalex-snapshot
The role of peer-to-peer interactions in sharing accommodation: From cocreation experience to peer customer engagement
inferred← citeshttps://doi.org/10.1016/j.ijhm.2025.104481openalex-snapshot
How multi-actor interactions shape peer engagement behaviors on peer-to-peer accommodation platforms: The role of platform intermediation
inferred← citeshttps://doi.org/10.1016/j.ijhm.2026.104679openalex-snapshot
From trust to loyalty: A cross-lagged panel analysis of the evolution of green customer commitment in the luxury hotel sector
inferred← citeshttps://doi.org/10.1016/j.ijinfomgt.2016.04.010openalex-snapshot
Influence of customer engagement with company social networks on stickiness: Mediating effect of customer value creation
inferred← citeshttps://doi.org/10.1016/j.ijinfomgt.2018.02.006openalex-snapshot
Trust transfer in social media brand communities: The role of consumer engagement
inferred← citeshttps://doi.org/10.1016/j.ijinfomgt.2019.01.022openalex-snapshot
Understanding the formation mechanism of high-quality knowledge in social question and answer communities: A knowledge co-creation perspective
inferred← citeshttps://doi.org/10.1016/j.ijinfomgt.2019.03.013openalex-snapshot
Does digital footprint act as a digital asset? – Enhancing brand experience through remarketing
inferred← citeshttps://doi.org/10.1016/j.ijinfomgt.2020.102168openalex-snapshot
Setting the future of digital and social media marketing research: Perspectives and research propositions
inferred← citeshttps://doi.org/10.1016/j.ijinfomgt.2020.102251openalex-snapshot
The dynamic effect of interactivity on customer engagement behavior through tie strength: Evidence from live streaming commerce platforms
inferred← citeshttps://doi.org/10.1016/j.ijinfomgt.2020.102292openalex-snapshot
Continued use of wearable fitness technology: A value co-creation perspective
inferred← citeshttps://doi.org/10.1016/j.ijinfomgt.2020.102305openalex-snapshot
‘Go with the flow’ for gamification and sustainability marketing
inferred← citeshttps://doi.org/10.1016/j.ijinfomgt.2021.102319openalex-snapshot
The dual concept of consumer value in social media brand community: A trust transfer perspective
inferred← citeshttps://doi.org/10.1016/j.ijinfomgt.2021.102382openalex-snapshot
Consumer engagement via interactive artificial intelligence and mixed reality
inferred← citeshttps://doi.org/10.1016/j.ijinfomgt.2024.102845openalex-snapshot
Unrequited love? A mixed-methods study of parasocial engagement with social media influencers
inferred← citeshttps://doi.org/10.1016/j.ijis.2025.05.001openalex-snapshot
User-driven innovation in the telecom sector: The power of engaging customers in new service creation
inferred← citeshttps://doi.org/10.1016/j.ijresmar.2020.09.003openalex-snapshot
Impact of patient portal behavioral engagement on subsistence consumers' wellbeing
inferred← citeshttps://doi.org/10.1016/j.ijresmar.2020.09.006openalex-snapshot
The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems
inferred← citeshttps://doi.org/10.1016/j.ijresmar.2020.11.002openalex-snapshot
Engagement behavior and financial well-being: The effect of message framing in online pension communication
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