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Antecedents and consequences of liking in retail service relationships in China and Greece
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
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Handbook of Service Science
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Proceedings of the 1998 Academy of Marketing Science (AMS) Annual Conference
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Customer Experience Creation: Determinants, Dynamics and Management Strategies
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Food for Thought: How Will the Nutrition Labeling of Quick Service Restaurant Menu Items Influence Consumers’ Product Evaluations, Purchase Intentions, and Choices?
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Understanding Money-Back Guarantees: Cognitive, Affective, and Behavioral Outcomes
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Commitment in Marketing Channels: Mitigator or Aggravator of the Effects of Destructive Acts?
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Mythic Agency and Retail Conquest
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The attraction paradigm
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A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study
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Customers' motivations for maintaining relationships with service providers
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The service experience in two cultures: A behavioral perspective
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Customer voluntary performance: Customers as partners in service delivery
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An investigation of positive affect, prosocial behaviors and service quality
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Customer relationships with service personnel: do we measure closeness, quality or strength?
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Performance-only measurement of service quality: a replication and extension
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Cognitive and affective trust in service relationships
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A Conceptual Model and Study of Cross-Cultural Business Relationships
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Trust in close relationships.
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Consumers and Their Brands: Developing Relationship Theory in Consumer Research
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Assessing Measurement Invariance in Cross‐National Consumer Research
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Interpersonal liking in lender‐customer relationships in the Australian banking sector
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The impact of salesperson transformational leadership behavior on customer relationship marketing behavior
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The paradox of customer education
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The antecedents of salespeople's relational behaviors
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Marketing service relationships: the role of commitment
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Consumer education and service quality: conceptual issues and practical implications
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The impact of communication effectiveness and service quality on relationship commitment in consumer, professional services
inferredcites →https://doi.org/10.1108/09564239510091330openalex-snapshot
Consumers’ emotional responses to service encounters
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Customer contributions and roles in service delivery
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Do hoteliers need to manage image to retain loyal customers?
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The role of emotional satisfaction in service encounters
inferredcites →https://doi.org/10.1108/10610420610685875openalex-snapshot
Looks matter in developing consumer‐brand relationships
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An exploration of men's brand relationships
inferredcites →https://doi.org/10.1108/jsm-11-2012-0217openalex-snapshot
The effects of relationship bonds on emotional exhaustion and turnover intentions in frontline employees
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Digital Relationships in the "MySpace" Generation: Results From a Qualitative Study
inferredcites →https://doi.org/10.1111/j.0737-6782.2004.00050.xopenalex-snapshot
Harnessing the Creative Potential among Users*
inferredcites →https://doi.org/10.1111/j.1559-1816.1988.tb01178.xopenalex-snapshot
The Effects of Task and Interpersonal Cohesiveness on Performance of a Disjunctive Group Task1
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Personality-Disordered Patients: Treatable and Untreatable
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Personality-Disordered Patients: Treatable and Untreatable
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Impact of Government upon the Market System
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The Structure of Commitment in Exchange
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Ethics and Target Marketing: The Role of Product Harm and Consumer Vulnerability
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The Role of Interpersonal Liking in Building Trust in Long-Term Channel Relationships
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Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence
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The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships
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Customer Switching Behavior in Service Industries: An Exploratory Study
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The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
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Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research
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EFFECTS OF CONTINUANCE, AFFECTIVE, AND MORAL COMMITMENT ON THE WITHDRAWAL PROCESS: AN EVALUATION OF EIGHT STRUCTURAL EQUATION MODELS.
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Effects of Future Dependence, Liking, and Repeated Requests for Help on Helping Behavior
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Field Methods in Cross-Cultural Research
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Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations
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Like Me … Like Me Not: The Role of Physician Likability on Service Evaluations
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Company Identity and Marketing: An Integrative Framework
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Customer Participation in Services Production and Delivery
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Self-Brand Connections: The Role of Reference Groups and Celebrity Endorsers in the Creation of Brand Meaning
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Customer Contributions to Quality: A Different View of the Customer-Oriented Firm
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Handbook of brand relationships
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Incoming claims: where this work appears in other papers’ reference lists and arguments.
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