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Interaction between hotel service robots and humans: A hotel-specific Service Robot Acceptance Model (sRAM)
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
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SPENCER: A Socially Aware Service Robot for Passenger Guidance and Help in Busy Airports
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Information and Communication Technologies in Tourism 2017
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Attitudes Toward Autonomous on Demand Mobility System: The Case of Self-Driving Taxi
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Artificial Intelligence and Collaborative Robot to Improve Airport Operations
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Empirical Study About the PokémonGo Game and Destination Engagement
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Consumer Evaluation of Hotel Service Robots
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Measurement Instruments for the Anthropomorphism, Animacy, Likeability, Perceived Intelligence, and Perceived Safety of Robots
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A Cross-cultural Study: Effect of Robot Appearance and Task
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Assessing Acceptance of Assistive Social Agent Technology by Older Adults: the Almere Model
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Field Trial of a Networked Robot at a Train Station
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On the Reaction to Robot’s Speech in a Hotel Public Space
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The Influence of Prior Expectations of a Robot’s Lifelikeness on Users’ Intentions to Treat a Zoomorphic Robot as a Companion
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Do travelers trust intelligent service robots?
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A bellboy robot: Study of the effects of robot behaviour on user engagement and comfort
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Developing and validating a service robot integration willingness scale
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Consumers acceptance of artificially intelligent (AI) device use in service delivery
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Critical elements for eco-retrofitting a conventional industrial park: Social barriers to be overcome
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Long-term assessment of a service robot in a hotel environment
inferredcites →https://doi.org/10.1016/j.techsoc.2018.06.004openalex-snapshot
Young Russian adults' attitudes towards the potential use of robots in hotels
inferredcites →https://doi.org/10.1016/j.tmp.2017.11.022openalex-snapshot
Tourism education on and beyond the horizon
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Analysis of the perceived value of online tourism reviews: Influence of readability and reviewer characteristics
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Leveraging human-robot interaction in hospitality services: Incorporating the role of perceived value, empathy, and information sharing into visitors’ intentions to use social robots
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A survey of socially interactive robots
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Autonomous Roomservice in a Hotel 1
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Cognition and motivation in emotion.
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Automatic facial expression interpretation
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The role of social media data in operations and production management
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Examining the effects of robotic service on brand experience: the moderating role of hotel segment
inferredcites →https://doi.org/10.1080/19368623.2017.1320258openalex-snapshot
Negative Word of Mouse in the Hotel Industry: A Content Analysis of Online Reviews on Luxury Hotels in Jordan
inferredcites →https://doi.org/10.1080/19368623.2017.1344952openalex-snapshot
What Drives Experiential Loyalty Toward Smart Restaurants? The Case Study of KFC in Beijing
inferredcites →https://doi.org/10.1080/19368623.2019.1592733openalex-snapshot
Humanlike robots as employees in the hotel industry: Thematic content analysis of online reviews
inferredcites →https://doi.org/10.1080/19368623.2020.1703871openalex-snapshot
Service robots in hotels: understanding the service quality perceptions of human-robot interaction
inferredcites →https://doi.org/10.1108/978-1-78756-687-320191018openalex-snapshot
Robots, Artificial Intelligence, and Service Automation to the Core: Remastering Experiences at Museums
inferredcites →https://doi.org/10.1108/9781787566873openalex-snapshot
Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality
inferredcites →https://doi.org/10.1108/ijchm-04-2015-0192openalex-snapshot
A critical review of research on customer experience management
inferredcites →https://doi.org/10.1108/ijchm-06-2017-0322openalex-snapshot
Exploring customer experiences with robotics in hospitality
inferredcites →https://doi.org/10.1108/ijchm-07-2015-0371openalex-snapshot
The impact of green experience on customer satisfaction: evidence from TripAdvisor
inferredcites →https://doi.org/10.1108/ijchm-09-2016-0520openalex-snapshot
The potential for tourism and hospitality experience research in human-robot interactions
inferredcites →https://doi.org/10.1108/jhtt-08-2018-0087openalex-snapshot
Progress on robotics in hospitality and tourism: a review of the literature
inferredcites →https://doi.org/10.1108/josm-04-2018-0119openalex-snapshot
Brave new world: service robots in the frontline
inferredcites →https://doi.org/10.1109/aim.2007.4412423openalex-snapshot
Development of a handshake robot system based on a handshake approaching motion model
inferredcites →https://doi.org/10.1109/hri20858.2013openalex-snapshot
2013 8th ACM/IEEE International Conference on Human-Robot Interaction (HRI)
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Proceedings 1995 IEEE/RSJ International Conference on Intelligent Robots and Systems
inferredcites →https://doi.org/10.1109/iros.2009.5354116openalex-snapshot
Persuasive Robotics: The influence of robot gender on human behavior
inferredcites →https://doi.org/10.1109/iros.2012.6385460openalex-snapshot
Social behavior recognition using body posture and head pose for human-robot interaction
inferredcites →https://doi.org/10.1109/mtits.2017.8005587openalex-snapshot
Micro-simulation of airport taxiing procedures to improve operation sustainability: Application of semi-robotic towing tractor
inferredcites →https://doi.org/10.1109/robot.2002.1014396openalex-snapshot
The role of expressiveness and attention in human-robot interaction
inferredcites →https://doi.org/10.1109/robot.2002.1014684openalex-snapshot
Proceedings 2002 IEEE International Conference on Robotics and Automation (Cat. No.02CH37292)
inferredcites →https://doi.org/10.1109/roman.2014.6926272openalex-snapshot
Evaluating a social multi-user interaction model using a Nao robot
inferredcites →https://doi.org/10.1109/scis-isis.2016.0129openalex-snapshot
Smart Device Interlocked Robot Partners for Information Support Systems in Sightseeing Guide
inferredcites →https://doi.org/10.1111/j.1559-1816.2012.00937.xopenalex-snapshot
(S)he's Got the Look: Gender Stereotyping of Robots 1
inferredcites →https://doi.org/10.1117/12.2053866openalex-snapshot
Towards an automated checked baggage inspection system augmented with robots
inferredcites →https://doi.org/10.1145/1349822openalex-snapshot
Proceedings of the 3rd ACM/IEEE international conference on Human robot interaction
inferredcites →https://doi.org/10.1145/1349822.1349862openalex-snapshot
A semi-autonomous communication robot
inferredcites →https://doi.org/10.1145/2157689.2157712openalex-snapshot
User experience of industrial robots over time
inferredcites →https://doi.org/10.1145/2559636.2559796openalex-snapshot
Expectation setting and personality attribution in HRI
inferredcites →https://doi.org/10.1145/2696454openalex-snapshot
Proceedings of the Tenth Annual ACM/IEEE International Conference on Human-Robot Interaction
inferredcites →https://doi.org/10.1145/2696454.2696497openalex-snapshot
Would You Trust a (Faulty) Robot?
inferredcites →https://doi.org/10.1145/3029610openalex-snapshot
Proceedings of the 4th International Conference on Control, Mechatronics and Automation
inferredcites →https://doi.org/10.1145/3029610.3029623openalex-snapshot
Airport Management Controller
inferredcites →https://doi.org/10.1145/3029798openalex-snapshot
Proceedings of the Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction
inferredcites →https://doi.org/10.1145/3029798.3034822openalex-snapshot
Investigating Human Perceptions of Trust in Robots for Safe HRI in Home Environments
inferredcites →https://doi.org/10.1145/3171221.3171270openalex-snapshot
Design Methodology for the UX of HRI
inferredcites →https://doi.org/10.1177/1049732305276687openalex-snapshot
Three Approaches to Qualitative Content Analysis
inferredcites →https://doi.org/10.1177/1071181312561308openalex-snapshot
Classification of Robot Form: Factors Predicting Perceived Trustworthiness
inferredcites →https://doi.org/10.14198/jopha.2008.2.2.05openalex-snapshot
The influence of social presence on acceptance of a companion robot by older people
inferredcites →https://doi.org/10.1504/ijmc.2018.092666openalex-snapshot
A technology acceptance model for the perception of restaurant service robots for trust, interactivity, and output quality
inferredcites →https://doi.org/10.1504/ijmc.2018.10006137openalex-snapshot
A Technology Acceptance Model for the Perception of Restaurant Service Robots for Trust, Interactivity, and Output Quality
inferredcites →https://doi.org/10.1509/jmkg.73.3.052openalex-snapshot
Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?
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Content Analysis: An Introduction to its Methodology.
inferredcites →https://doi.org/10.2307/249008openalex-snapshot
Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
inferredcites →https://doi.org/10.2307/30036540openalex-snapshot
User Acceptance of Information Technology: Toward A Unified View1
inferredcites →https://doi.org/10.30892/gtg.24109-346openalex-snapshot
WHAT MAKES WILDLIFE TOURISTS HAPPY AND WHAT DISAPPOINTS THEM? LEARNING FROM REVIEWS POSTED ON TRIPADVISOR
inferredcites →https://doi.org/10.3126/jthe.v8i0.20010openalex-snapshot
Disruptive Innovation in Hospitality Human Resource
inferredcites →https://doi.org/10.3389/fpsyg.2015.01641openalex-snapshot
Ghost-in-the-Machine reveals human social signals for human–robot interaction
inferredcites →https://doi.org/10.3390/su11030917openalex-snapshot
Detecting Indicators for Startup Business Success: Sentiment Analysis Using Text Data Mining
inferredcites →https://doi.org/10.34624/rtd.v1i27/28.10019openalex-snapshot
Adoption of robots and service automation by tourism and hospitality companies
inferredcites →https://doi.org/10.4135/9781071878781openalex-snapshot
Content Analysis: An Introduction to Its Methodology
inferredcites →https://doi.org/10.5772/54954openalex-snapshot
BellBot - A Hotel Assistant System Using Mobile Robots
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Incoming claims: where this work appears in other papers’ reference lists and arguments.
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inferred← citeshttps://doi.org/10.1002/jtr.70160openalex-snapshot
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inferred← citeshttps://doi.org/10.1002/mar.21903openalex-snapshot
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inferred← citeshttps://doi.org/10.1002/mar.21907openalex-snapshot
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inferred← citeshttps://doi.org/10.1002/mar.70236openalex-snapshot
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inferred← citeshttps://doi.org/10.1002/nvsm.70013openalex-snapshot
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inferred← citeshttps://doi.org/10.1007/978-3-030-94751-4_5openalex-snapshot
Users Versus Non-users: The Impact of Experience on Hotel Guests’ Attitudes Towards Service Robots in Hotels
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inferred← citeshttps://doi.org/10.1080/0144929x.2023.2295032openalex-snapshot
Co-creation with service robots and employee wellbeing: a self-determination perspective
inferred← citeshttps://doi.org/10.1080/02508281.2026.2725938openalex-snapshot
Hotel service robots as experiential touchpoints: a modified robotic TOCE model
inferred← citeshttps://doi.org/10.1080/02642069.2023.2243592openalex-snapshot
Systematic literature review and future research directions for service robots in hospitality and tourism industries
inferred← citeshttps://doi.org/10.1080/08874417.2025.2452544openalex-snapshot
AI-Enabled Service Continuance: Roles of Trust and Privacy Risk
inferred← citeshttps://doi.org/10.1080/09537325.2026.2614692openalex-snapshot
Does emotional ambivalence influence consumers’ willingness to use or avoid hotel service robots?
inferred← citeshttps://doi.org/10.1080/10447318.2022.2129277openalex-snapshot
Social Presence and Imagery Processing as Predictors of Chatbot Continuance Intention in Human-AI-Interaction
inferred← citeshttps://doi.org/10.1080/10447318.2023.2254617openalex-snapshot
“Yes, It’s Cute, But How Can I Be Sure It’s Safe or Not?” Investigating the Intention to Use Service Robots in the Context of Privacy Calculus
inferred← citeshttps://doi.org/10.1080/10447318.2023.2266254openalex-snapshot
When Service Quality is Enhanced by Human–Artificial Intelligence Interaction: An Examination of Anthropomorphism, Responsiveness from the Perspectives of Employees and Customers
inferred← citeshttps://doi.org/10.1080/10447318.2024.2431769openalex-snapshot
How Does Human-Robot Collaboration Affect Hotel Employees’ Proactive Behavior?
inferred← citeshttps://doi.org/10.1080/10548408.2026.2711037openalex-snapshot
Why tourists keep using ChatGPT for travel planning: an extended AIDUA framework with cognitive-affective and configurational insights
inferred← citeshttps://doi.org/10.1080/10941665.2025.2486015openalex-snapshot
Human-robot trust dynamics: understanding tourist confidence in service robots in tourism & hospitality
inferred← citeshttps://doi.org/10.1080/10941665.2026.2622392openalex-snapshot
How robot-to-human ratio shapes tourist emotions: insights from sentiment analysis in hybrid services
inferred← citeshttps://doi.org/10.1080/13683500.2024.2309140openalex-snapshot
Robot restaurant experience and recommendation behaviour: based on text-mining and sentiment analysis from online reviews
inferred← citeshttps://doi.org/10.1080/13683500.2024.2372001openalex-snapshot
User segmentation in human–robot interactions: insights from sports betting patrons using diffusion of innovation theory
inferred← citeshttps://doi.org/10.1080/13683500.2024.2393666openalex-snapshot
Exploring the reasons behind guests’ disregard for service robots in the hospitality: conceptualising the role of physical engagement in human-robot interaction
inferred← citeshttps://doi.org/10.1080/15256480.2024.2312478openalex-snapshot
Exploring Perceived Benefits of Service Robots on Customers’ Experiences
inferred← citeshttps://doi.org/10.1080/1528008x.2023.2289381openalex-snapshot
The Role of Intrinsic Motivations on Customers’ Service Robot Use Experience
inferred← citeshttps://doi.org/10.1080/1528008x.2024.2386590openalex-snapshot
Aspect-Based Sentiment Analysis on Social Media Comments (Twitter) : The Attributes of Service Robots in the Hotel and Restaurant Industry
inferred← citeshttps://doi.org/10.1080/1528008x.2025.2505930openalex-snapshot
Understanding Review Helpfulness in the Context of Robot Hotels : A Heuristic–Systematic Model Perspective
inferred← citeshttps://doi.org/10.1080/1528008x.2025.2511835openalex-snapshot
Navigating Perceived Value and Risk in Hotel Robotic Services: Dual Drivers of Consumer Adoption Intentions
inferred← citeshttps://doi.org/10.1080/1528008x.2026.2619433openalex-snapshot
Exploring Difference of Customer Emotion Towards Robot and Human Employees in Different Hotel Service Scenarios
inferred← citeshttps://doi.org/10.1080/15313220.2022.2076768openalex-snapshot
Double-edged perspectives on service robots: working with robots and robots’ future career impacts
inferred← citeshttps://doi.org/10.1080/15332969.2025.2544368openalex-snapshot
Customer Acceptance of Service Robots: Marketing Outcomes and Service Complexity
inferred← citeshttps://doi.org/10.1080/15428052.2026.2624529openalex-snapshot
I’m the Guest, table’s The Chef! Drivers of Self-Cooking Robotic Table Adoption in Restaurants: Value, Trust and Risk Perspectives
inferred← citeshttps://doi.org/10.1080/17517575.2024.2427024openalex-snapshot
The evolution of creativity: how generative AI is reshaping the hospitality landscape
inferred← citeshttps://doi.org/10.1080/19368623.2021.1899095openalex-snapshot
Determinants of online hotel booking intentions: website quality, social presence, affective commitment, and e-trust
inferred← citeshttps://doi.org/10.1080/19368623.2024.2337798openalex-snapshot
Effects of robots’ appearance on guest service experiences
inferred← citeshttps://doi.org/10.1080/19368623.2024.2391856openalex-snapshot
Artificial intelligence features and their service outcomes: a meta-analysis
inferred← citeshttps://doi.org/10.1080/19368623.2024.2403640openalex-snapshot
Customer experiences with service robots in hotels: a review and research agenda
inferred← citeshttps://doi.org/10.1080/19368623.2025.2481904openalex-snapshot
Drivers of and barriers to customer value co-creation behaviors in the robot-assisted restaurant context
inferred← citeshttps://doi.org/10.1080/19368623.2026.2614409openalex-snapshot
Customer Responses to Service Robot Anthropomorphism: An Integrative Perspective Based on Social Cognition and Intergroup Threat Theories
inferred← citeshttps://doi.org/10.1080/19368623.2026.2717185openalex-snapshot
Service robots and job crafting: the mechanism of anthropomorphism in the hospitality industry
inferred← citeshttps://doi.org/10.1080/22243534.2024.2398479openalex-snapshot
Hospitality 2.0: Applying the UTAUT model to understand guest perspectives on personalised technologies in hotels
inferred← citeshttps://doi.org/10.1080/23311916.2022.2095882openalex-snapshot
Design of reconfigurable mechanism for underactuated robot in the grounded applications
inferred← citeshttps://doi.org/10.1108/978-1-83753-970-320241004openalex-snapshot
Utilisation of Service Robots in Accommodation Businesses From the Perspective of the Technology Acceptance Model
inferred← citeshttps://doi.org/10.1108/978-1-83753-970-320241011openalex-snapshot
Service Robots in the Gastronomy Industry
inferred← citeshttps://doi.org/10.1108/ejm-06-2023-0457openalex-snapshot
Bodily feelings as information: the embodied cognition perspective on robotic services
inferred← citeshttps://doi.org/10.1108/ijchm-05-2025-0657openalex-snapshot
Android vs humanoid: rethinking uncanny valley in online hotel booking
inferred← citeshttps://doi.org/10.1108/ijchm-06-2024-0821openalex-snapshot
Enhancing intellectual experiences for users: a multidimensional model of humanoid service robots in hospitality and tourism
inferred← citeshttps://doi.org/10.1108/ijchm-09-2021-1171openalex-snapshot
A critical review of robot research and future research opportunities: adopting a service ecosystem perspective
inferred← citeshttps://doi.org/10.1108/ijchm-10-2021-1312openalex-snapshot
Robots can’t take my job: antecedents and outcomes of Gen Z employees’ service robot risk awareness
inferred← citeshttps://doi.org/10.1108/ijchm-12-2022-1528openalex-snapshot
Consumer intention to use service robots: a cognitive–affective–conative framework
inferred← citeshttps://doi.org/10.1108/ijqss-01-2026-0022openalex-snapshot
Technology at the service of longevity: a paradoxical view of service robot acceptance in aged care
inferred← citeshttps://doi.org/10.1108/imds-05-2025-0696openalex-snapshot
Adoption of AI partners in temporary tasks: exploring the effects of emotion on collaboration proficiency
inferred← citeshttps://doi.org/10.1108/imds-08-2024-0762openalex-snapshot
Dining with robots: exploring the customer willingness to adopt service robots in restaurants
inferred← citeshttps://doi.org/10.1108/imds-10-2021-0621openalex-snapshot
Artificial intelligence enabled robots for stay experience in the hospitality industry in a smart city
inferred← citeshttps://doi.org/10.1108/itp-10-2020-0740openalex-snapshot
Understanding customer's meaningful engagement with AI-powered service robots
inferred← citeshttps://doi.org/10.1108/jhti-07-2025-0828openalex-snapshot
Can robot chefs overcome consumer food technology Neophobia? The role of message framing and robot anthropomorphism
inferred← citeshttps://doi.org/10.1108/jhtt-01-2024-0006openalex-snapshot
Unveiling the human–robot encounter: guests’ perspectives on smart hotel experience
inferred← citeshttps://doi.org/10.1108/jhtt-01-2024-0032openalex-snapshot
What they want and what they get: the expectations and experiences of customers when encountering smart services in hotels
inferred← citeshttps://doi.org/10.1108/jhtt-01-2025-0097openalex-snapshot
Service robot technologies as social actors: a systematic review
inferred← citeshttps://doi.org/10.1108/jhtt-03-2024-0194openalex-snapshot
Rational, emotional or both: Decoding service robot adoption in tourism from elaboration likelihood model perspective
inferred← citeshttps://doi.org/10.1108/jhtt-03-2025-0185openalex-snapshot
“My effort is worthwhile”: unpacking tourists’ emotional returns and behavioral engagement with AI
inferred← citeshttps://doi.org/10.1108/jhtt-04-2025-0332openalex-snapshot
Understanding visitors’ trust in human−robot interaction in museum scene: an elaboration likelihood perspective
inferred← citeshttps://doi.org/10.1108/jhtt-05-2024-0293openalex-snapshot
The influence of the perception of human–robot interaction on customer value co-creation intention: a case study of hotel service robots
inferred← citeshttps://doi.org/10.1108/jhtt-06-2023-0180openalex-snapshot
Meeting the needs of physically disabled tourists: use of service robots toward the hotel attachment
inferred← citeshttps://doi.org/10.1108/jhtt-08-2023-0247openalex-snapshot
A scoping review of robotic technology in hospitality and tourism
inferred← citeshttps://doi.org/10.1108/jhtt-09-2020-0215openalex-snapshot
Exploring customers’ attitudes to the adoption of robots in tourism and hospitality
inferred← citeshttps://doi.org/10.1108/jhtt-09-2021-0266openalex-snapshot
The impact of different types of service robots usage in hotels on guests’ intention to stay
inferred← citeshttps://doi.org/10.1108/jhtt-09-2024-0614openalex-snapshot
Addressing the needs of an aging workforce in luxury hotels with a focus on perceived job insecurity and AI attitudes
inferred← citeshttps://doi.org/10.1108/jhtt-10-2023-0316openalex-snapshot
Influence of robot coolness and affinity on behavioral intention: examining perceived value as a mediating factor
inferred← citeshttps://doi.org/10.1108/jhtt-10-2024-0691openalex-snapshot
Humanoid service robots in hotels: consumer interactions and evaluations
inferred← citeshttps://doi.org/10.1108/jhtt-12-2023-0428openalex-snapshot
Understanding trust and rapport in hotel service encounters: extending the service robot acceptance model
inferred← citeshttps://doi.org/10.1108/jocm-08-2023-0315openalex-snapshot
“I am served by a Robot!”: internal antecedents of customer acceptance of robotic hotel-service agents
inferred← citeshttps://doi.org/10.1108/josm-03-2022-0091openalex-snapshot
The Robotic-Human Service Trilemma: the challenges for well-being within the human service triad
inferred← citeshttps://doi.org/10.1108/josm-04-2022-0125openalex-snapshot
To automate or not to automate? A contingency approach to service automation
inferred← citeshttps://doi.org/10.1108/josm-10-2020-0372openalex-snapshot
The service triad: an empirical study of service robots, customers and frontline employees
inferred← citeshttps://doi.org/10.1108/josm-11-2020-0406openalex-snapshot
“My colleague is a robot” – exploring frontline employees' willingness to work with collaborative service robots
inferred← citeshttps://doi.org/10.1108/jsm-05-2023-0183openalex-snapshot
Service robot acceptance in museums: an empirical study using the service robot acceptance model (sRAM)
inferred← citeshttps://doi.org/10.1108/jsm-05-2025-0303openalex-snapshot
Exploring relationship orientations in human–robot value co-creation interactions
inferred← citeshttps://doi.org/10.1108/jsm-07-2024-0367openalex-snapshot
An exploration of financial services digital encounters in developing countries
inferred← citeshttps://doi.org/10.1108/jsm-07-2025-0477openalex-snapshot
Research progress in service automation: a critical review of consumer behavior in tourism and hospitality
inferred← citeshttps://doi.org/10.1108/jstp-04-2023-0123openalex-snapshot
Retail robots as sales assistants: how speciesism moderates the effect of robot intelligence on customer perceptions and behaviour
inferred← citeshttps://doi.org/10.1108/jstp-06-2022-0127openalex-snapshot
Customer acceptance of service robots under different service settings
inferred← citeshttps://doi.org/10.1108/jstp-12-2024-0425openalex-snapshot
How to shape consumer preference for service robots? A meta-analysis of use intention
inferred← citeshttps://doi.org/10.1108/jtf-01-2025-0011openalex-snapshot
An exploration of the potential use of service robots among millennials and Gen Z’s in nature-based tourism destinations
inferred← citeshttps://doi.org/10.1108/lht-07-2020-0180openalex-snapshot
Willingness to accept social robots in museums: an exploratory factor analysis according to visitor profile
inferred← citeshttps://doi.org/10.1108/tr-04-2023-0255openalex-snapshot
The artificial intelligence-enabled customer experience in tourism: a systematic literature review
inferred← citeshttps://doi.org/10.1108/tr-04-2025-0456openalex-snapshot
Service robots and hotel brand engagement
inferred← citeshttps://doi.org/10.1109/eiecc60864.2023.10456704openalex-snapshot
Research on Location Method of Mobile Robot Based on Hierarchical Grid Semantic Map
inferred← citeshttps://doi.org/10.1109/icimtech67074.2025.11265267openalex-snapshot
How Machine Automation Shapes Performance Optimism: The Roles of Job Insecurity, Work Engagement, and Conscientiousness
inferred← citeshttps://doi.org/10.1109/icosr57188.2022.00019openalex-snapshot
LNOA: A Real-time Obstacle Avoidance Motion Planning Method for Redundant Manipulator Based on Reinforcement Learning
inferred← citeshttps://doi.org/10.1109/itt69610.2025.11352906openalex-snapshot
The Human-Robot Experience in the Hospitality Industry: Performance, Interaction, and Emotions as Drivers of Willingness to Use
inferred← citeshttps://doi.org/10.1109/jsen.2021.3126605openalex-snapshot
An Improved Localization of Mobile Robotic System Based on AMCL Algorithm
inferred← citeshttps://doi.org/10.1109/mesa55290.2022.10004393openalex-snapshot
Teleoperated robot prototype for the manipulation and transport of chemical substances in laboratory: a low-cost adaptation
inferred← citeshttps://doi.org/10.1109/rcar61438.2024.10671390openalex-snapshot
Research on Robot’s Understanding of Different Concepts and Autonomous Planning
inferred← citeshttps://doi.org/10.1145/3613904.3642290openalex-snapshot
"Please Be Nice": Robot Responses to User Bullying - Measuring Performance Across Aggression Levels
inferred← citeshttps://doi.org/10.1145/3659601openalex-snapshot
CrowdBot: An Open-Environment Robot Management System for On-Campus Services
inferred← citeshttps://doi.org/10.1145/3686038.3686050openalex-snapshot
A Taxonomy of Domestic Robot Failure Outcomes: Understanding the impact of failure on trustworthiness of domestic robots
inferred← citeshttps://doi.org/10.1145/3706598.3713825openalex-snapshot
Crossmodal Interactions in Human-Robot Communication: Exploring the Influences of Scent and Voice Congruence on User Perceptions of Social Robots
inferred← citeshttps://doi.org/10.1146/annurev-orgpsych-030223-044504openalex-snapshot
Machine Replacement: A Mind-Role Fit Perspective
inferred← citeshttps://doi.org/10.1155/2022/7611308openalex-snapshot
Scheduling Scheme Design of Hotel Service Robot: A Heuristic Algorithm to Provide Personalized Scheme
inferred← citeshttps://doi.org/10.1177/00472875231190610openalex-snapshot
Asymmetrical Influences of Service Robots’ Perceived Performance on Overall Customer Satisfaction: An Empirical Investigation Leveraging Online Reviews
inferred← citeshttps://doi.org/10.1177/09721509241299942openalex-snapshot
Understanding the Customers’ Emotions and Experience of Robot-assisted Services in Luxury Hotels and Its Influence on Revisit Intention
inferred← citeshttps://doi.org/10.1177/10963480231226085openalex-snapshot
Smart Service Interactional Experience for Family Travelers: Scale Development and Validation
inferred← citeshttps://doi.org/10.1177/13567667231170235openalex-snapshot
What behavioral beliefs could robot-served hotels focus on to attract potential consumers?
inferred← citeshttps://doi.org/10.1177/14413582261442608openalex-snapshot
Are Customers Ready for Intelligent Automation Service Without Humans? The Role of Customer Engagement and Emotional Intelligence
inferred← citeshttps://doi.org/10.1177/14673584231198438openalex-snapshot
Use of service robots in hospitality: An observational study in terms of technology acceptance model
inferred← citeshttps://doi.org/10.1177/14673584251376631openalex-snapshot
Unravelling consumer sentiments towards communicated health-safety and sustainability practices in hotels
inferred← citeshttps://doi.org/10.1177/19389655211052286openalex-snapshot
When a Robot Makes Your Dinner: A Comparative Analysis of Product Level and Customer Experience Between the U.S. and Chinese Robotic Restaurants
inferred← citeshttps://doi.org/10.1177/19389655221102381openalex-snapshot
Implicit and Explicit Attitudes Toward Service Robots in the Hospitality Industry: Gender Differences
inferred← citeshttps://doi.org/10.1177/19389655221102383openalex-snapshot
The Impact of Tourist–Robot Interaction on Tourist Engagement in the Hospitality Industry: A Mixed-Method Study
inferred← citeshttps://doi.org/10.1177/21582440241296652openalex-snapshot
Customer Participation in the Value Co-creation of Hotel Service Robot Interaction
inferred← citeshttps://doi.org/10.1177/27652157251374366openalex-snapshot
Mapping Influencers: Understanding Public Discourse on Hotel Robotics Through Social Network Analysis
inferred← citeshttps://doi.org/10.14267/phd.2023002openalex-snapshot
Mobiltechnológia-elfogadás az okos hotelek világában: Érintésmentes technológiák a szállodai vendéglátás szolgálatában?
inferred← citeshttps://doi.org/10.21203/rs.3.rs-7625351/v1openalex-snapshot
Impact of restaurant robot service consumption values on their consequences: The moderating effects of perceived risk and human-robot interaction quality
inferred← citeshttps://doi.org/10.22495/rgcv16i1p18openalex-snapshot
Digital risk governance and behavioural drivers of robo-advisor adoption in financial services
inferred← citeshttps://doi.org/10.23977/tmte.2023.060309openalex-snapshot
Research on Customer Experience of Hotel Robot Service in Hangzhou through the Lens of Experience Economy Model
inferred← citeshttps://doi.org/10.24251/hicss.2022.244openalex-snapshot
Instrument Development for R-Service Quality: A Literature Review
inferred← citeshttps://doi.org/10.2478/picbe-2022-0134openalex-snapshot
A conceptual comparative approach on personal AI assistants and external service robots
inferred← citeshttps://doi.org/10.25287/ohuiibf.1172553openalex-snapshot
Hizmet sektöründe insansı robot kullanımı üzerine bir literatür incelemesi
inferred← citeshttps://doi.org/10.26466/opus.899296openalex-snapshot
Turizmde Robotlaşma: Yiyecek-İçecek Sektöründe Robot Şefler ve Robot Garsonlar
inferred← citeshttps://doi.org/10.26577/be.2024-148-b2-01openalex-snapshot
Perception of using service robots in Kazakhstan and Russia
inferred← citeshttps://doi.org/10.28991/esj-2021-sp1-014openalex-snapshot
Factors Affecting SMEs' Intention to Adopt a Mobile Travel Application based on the Unified Theory of Acceptance and Use of Technology (UTAUT-2)
inferred← citeshttps://doi.org/10.31822/jomat.2024-9-2-87openalex-snapshot
Tourist behavior after service robots
inferred← citeshttps://doi.org/10.32572/guntad.1037791openalex-snapshot
Restoranlar için İnsansı Robotların Kabulünde Kuşaklar Arası Farklılığın Düzenleyici Rolü: Sosyalleşme ve Yenilikçilik ile BTKKT Modeline Yönelik Bir Genişletme Çalışması
inferred← citeshttps://doi.org/10.3389/fpsyg.2022.1016579openalex-snapshot
Factors influencing consumers’ willingness to accept service robots: Based on online reviews of Chinese hotels
inferred← citeshttps://doi.org/10.3389/fpsyg.2022.968382openalex-snapshot
The time is ripe for robopsychology
inferred← citeshttps://doi.org/10.3389/frobt.2025.1667123openalex-snapshot
The impact of hotel robots’ service quality on continuance intention: the moderating effect of personal innovation
inferred← citeshttps://doi.org/10.3390/admsci12040121openalex-snapshot
Contexts of Consumption and Their Evolution in the Digital Age: Beyond the Service-Dominant Logic
inferred← citeshttps://doi.org/10.3390/app112210702openalex-snapshot
Service Robots: Trends and Technology
inferred← citeshttps://doi.org/10.3390/bs15020127openalex-snapshot
The Effects of Hotel Employees’ Attitude Toward the Use of AI on Customer Orientation: The Role of Usage Attitudes and Proactive Personality
inferred← citeshttps://doi.org/10.3390/electronics11213513openalex-snapshot
Using Deep Learning Techniques in Forecasting Stock Markets by Hybrid Data with Multilingual Sentiment Analysis
inferred← citeshttps://doi.org/10.3390/jtaer20010048openalex-snapshot
Cuteness vs. Usefulness: A Dual Perspective on Service Robot Acceptance in the Travel Industry
inferred← citeshttps://doi.org/10.3390/su13084431openalex-snapshot
The Emergence of Service Robots at Restaurants: Integrating Trust, Perceived Risk, and Satisfaction
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