On the public citation graph
Smart speakers and customer experience in service contexts
0 signed · 74 inferred · view as graph
Inferred edges come from two machine sources: sweeps of open repository metadata (mostly SSRN and Zenodo), and a bulk OpenAlex citation snapshot. Every row below is labelled with the one it came from. Neither is a complete citation index — absence here is not evidence of absence.
Is this your work? Sign in with ORCID and put your name on the
claims that are yours.
Reference health. See whether every reference in this work resolves to a
known work and none has been retracted — and get a dated CiteStamped
badge you can embed.
What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
inferredcites →https://doi.org/10.1002/mar.21049openalex-snapshot
Analyzing user sentiment in social media: Implications for online marketing strategy
inferredcites →https://doi.org/10.1002/mar.21532openalex-snapshot
Examining the effects of robots' physical appearance, warmth, and competence in frontline services: The Humanness‐Value‐Loyalty model
inferredcites →https://doi.org/10.1002/mar.21715openalex-snapshot
It's all part of the customer journey: The impact of augmented reality, chatbots, and social media on the body image and self‐esteem of Generation Z female consumers
inferredcites →https://doi.org/10.1002/mar.21765openalex-snapshot
Effects of voice assistant recommendations on consumer behavior
inferredcites →https://doi.org/10.1007/978-3-031-02145-9openalex-snapshot
Sentiment Analysis and Opinion Mining
inferredcites →https://doi.org/10.1007/978-3-319-11815-4_199openalex-snapshot
I’m Proud of It: Consumer Technology Appropriation and Psychological Ownership
inferredcites →https://doi.org/10.1007/s10055-009-0142-1openalex-snapshot
Relating conversational expressiveness to social presence and acceptance of an assistive social robot
inferredcites →https://doi.org/10.1007/s11747-014-0403-8openalex-snapshot
A new criterion for assessing discriminant validity in variance-based structural equation modeling
inferredcites →https://doi.org/10.1007/s11747-019-00696-0openalex-snapshot
How artificial intelligence will change the future of marketing
inferredcites →https://doi.org/10.1007/s11747-020-00749-9openalex-snapshot
A strategic framework for artificial intelligence in marketing
inferredcites →https://doi.org/10.1016/0749-5978(91)90020-topenalex-snapshot
The theory of planned behavior
inferredcites →https://doi.org/10.1016/j.chb.2018.08.048openalex-snapshot
Should AI-Based, conversational digital assistants employ social- or task-oriented interaction style? A task-competency and reciprocity perspective for older adults
inferredcites →https://doi.org/10.1016/j.chb.2019.05.009openalex-snapshot
Hey Alexa … examine the variables influencing the use of artificial intelligent in-home voice assistants
inferredcites →https://doi.org/10.1016/j.chb.2020.106660openalex-snapshot
How human users engage with consumer robots? A dual model of psychological ownership and trust to explain post-adoption behaviours
inferredcites →https://doi.org/10.1016/j.ijhm.2021.103112openalex-snapshot
To talk or to touch: Unraveling consumer responses to two types of hotel in-room technology
inferredcites →https://doi.org/10.1016/j.indmarman.2021.08.007openalex-snapshot
How to design good experiments in marketing: Types, examples, and methods
inferredcites →https://doi.org/10.1016/j.jhtm.2016.12.005openalex-snapshot
eWOM, revisit intention, destination trust and gender
inferredcites →https://doi.org/10.1016/j.jhtm.2019.01.006openalex-snapshot
Exploring destination psychological ownership among tourists: Antecedents and outcomes
inferredcites →https://doi.org/10.1016/j.jretai.2016.10.001openalex-snapshot
Calibrating 30 Years of Experimental Research: A Meta-Analysis of the Atmospheric Effects of Music, Scent, and Color
inferredcites →https://doi.org/10.1016/j.tmp.2020.100751openalex-snapshot
Interaction between hotel service robots and humans: A hotel-specific Service Robot Acceptance Model (sRAM)
inferredcites →https://doi.org/10.1037//1089-2680.7.1.84openalex-snapshot
The State of Psychological Ownership: Integrating and Extending a Century of Research
inferredcites →https://doi.org/10.1080/02650487.2019.1642015openalex-snapshot
Digital advertising: present and future prospects
inferredcites →https://doi.org/10.1080/10696679.2015.1002330openalex-snapshot
Individual Psychological Ownership: Concepts, Evidence, and Implications for Research in Marketing
inferredcites →https://doi.org/10.1080/1743727x.2015.1005806openalex-snapshot
A primer on partial least squares structural equation modeling (PLS-SEM)
inferredcites →https://doi.org/10.1086/656570openalex-snapshot
The Locus of Choice: Personal Causality and Satisfaction with Hedonic and Utilitarian Decisions
inferredcites →https://doi.org/10.1108/ijchm-05-2022-0597openalex-snapshot
Human–robot interactions in the restaurant setting: the role of social cognition, psychological ownership and anthropomorphism
inferredcites →https://doi.org/10.1108/ijchm-07-2017-0409openalex-snapshot
Impact of individual cultural values on hotel guests’ positive emotions and positive eWOM intention
inferredcites →https://doi.org/10.1108/ijchm-09-2020-1032openalex-snapshot
Stand by me: analyzing the tourist–intelligent voice assistant relationship quality
inferredcites →https://doi.org/10.1108/ijchm-10-2020-1214openalex-snapshot
Service robots and COVID-19: exploring perceptions of prevention efficacy at hotels in generation Z
inferredcites →https://doi.org/10.1108/jhti-10-2020-0193openalex-snapshot
How old is your soul? Differences in the impact of eWOM on Generation X and millennials
inferredcites →https://doi.org/10.1108/jhtt-03-2021-0104openalex-snapshot
Voice assistants in hospitality: using artificial intelligence for customer service
inferredcites →https://doi.org/10.1108/jrim-01-2018-0022openalex-snapshot
Consumer acceptance of smart speakers: a mixed methods approach
inferredcites →https://doi.org/10.1111/j.1467-8640.2012.00460.xopenalex-snapshot
CROWDSOURCING A WORD–EMOTION ASSOCIATION LEXICON
inferredcites →https://doi.org/10.1145/1014052.1014073openalex-snapshot
Mining and summarizing customer reviews
inferredcites →https://doi.org/10.1177/0022242920957347openalex-snapshot
Artificial Intelligence in Utilitarian vs. Hedonic Contexts: The “Word-of-Machine” Effect
inferredcites →https://doi.org/10.1177/002224378101800104openalex-snapshot
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
inferredcites →https://doi.org/10.1177/00472875221094073openalex-snapshot
“Ask Google Assistant Where to Travel” Tourists’ Interactive Experiences With Smart Speakers: An Assemblage Theory Approach
inferredcites →https://doi.org/10.1177/0093650206296084openalex-snapshot
The Impact of Anonymity on Perceptions of Source Credibility and Influence in Computer-Mediated Group Communication: A Test of Two Competing Hypotheses
inferredcites →https://doi.org/10.1177/109467050024001openalex-snapshot
Technology Readiness Index (Tri)
inferredcites →https://doi.org/10.1177/1094670517752459openalex-snapshot
Artificial Intelligence in Service
inferredcites →https://doi.org/10.1177/1094670520902266openalex-snapshot
Engaged to a Robot? The Role of AI in Service
inferredcites →https://doi.org/10.1177/10946705221107704openalex-snapshot
How Smart Should a Service Robot Be?
inferredcites →https://doi.org/10.1287/mnsc.35.8.982openalex-snapshot
User Acceptance of Computer Technology: A Comparison of Two Theoretical Models
inferredcites →https://doi.org/10.1509/jm.15.0420openalex-snapshot
Understanding Customer Experience Throughout the Customer Journey
inferredcites →https://doi.org/10.1509/jmkr.42.1.43.56889openalex-snapshot
Justification Effects on Consumer Choice of Hedonic and Utilitarian Goods
inferredcites →https://doi.org/10.2307/249008openalex-snapshot
Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
inferredcites →https://doi.org/10.2307/259124openalex-snapshot
Toward a Theory of Psychological Ownership in Organizations
inferredcites →https://doi.org/10.2307/3250981openalex-snapshot
Why Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior1
inferredcites →https://doi.org/10.2979/esj.2003.2.2.7openalex-snapshot
Managing User Trust in B2C e-Services
inferredcites →https://doi.org/10.3389/fpsyg.2021.659994openalex-snapshot
Smart Speaker Recommendations: Impact of Gender Congruence and Amount of Information on Users' Engagement and Choice
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
inferred← citeshttps://doi.org/10.2139/ssrn.4829545openalex-extracted
Let's Get Virtual: A Systematic Literature Review on Virtual Customer Experience
inferred← citeshttps://doi.org/10.1002/mar.21992openalex-snapshot
When the recipe is more important than the ingredients: Unveiling the complexity of consumer use of voice assistants
inferred← citeshttps://doi.org/10.1002/mar.22191openalex-snapshot
Avatars' Phygital Social Presence in the Metaverse: An Engaged Theory Perspective
inferred← citeshttps://doi.org/10.1007/978-3-031-93730-9_21openalex-snapshot
Effect of Visual Presentation on User Experience for Smartphone AI Assistant
inferred← citeshttps://doi.org/10.1007/978-981-96-3077-6_56openalex-snapshot
The Role of Virtual Reality and Augmented Reality in Enhancing Customer Experience: A Systematic Literature Review
inferred← citeshttps://doi.org/10.1007/s12144-025-08251-7openalex-snapshot
The effect of product scarcity appeals on consumers’ impulse buying intentions
inferred← citeshttps://doi.org/10.1016/j.jhtm.2025.101363openalex-snapshot
Getting smarter with hotel customer experience: A systematic review
inferred← citeshttps://doi.org/10.1016/j.jretconser.2025.104636openalex-snapshot
How and when AI-enabled customer experience shapes sustainable consumption in smart hotels: The role of eco-friendly customer innovativeness
inferred← citeshttps://doi.org/10.1016/j.tourman.2023.104873openalex-snapshot
Strangers or friends? Examining chatbot adoption in tourism through psychological ownership
inferred← citeshttps://doi.org/10.1080/10941665.2025.2555204openalex-snapshot
Artificial intelligence-enabled conversational agents in tourism & hospitality: a systematic literature review & future research directions
inferred← citeshttps://doi.org/10.1080/19368623.2025.2582622openalex-snapshot
Effects of green messages and the presence of service robots on green evaluations of hotels
inferred← citeshttps://doi.org/10.1080/22243534.2026.2716522openalex-snapshot
AI in hospitality and tourism service marketing: a systematic literature review and conceptual framework
inferred← citeshttps://doi.org/10.1108/ijchm-06-2024-0821openalex-snapshot
Enhancing intellectual experiences for users: a multidimensional model of humanoid service robots in hospitality and tourism
inferred← citeshttps://doi.org/10.1108/ijqss-08-2025-0179openalex-snapshot
How artificial intelligence shapes customer emotional experiences: a systematic literature review
inferred← citeshttps://doi.org/10.1108/jhtt-04-2025-0346openalex-snapshot
Artificial intelligence and customer experience in hospitality and tourism: a systematic review
inferred← citeshttps://doi.org/10.1108/jrim-11-2024-0526openalex-snapshot
Understanding virtual customer experience: a systematic analysis of immersive technology applications
inferred← citeshttps://doi.org/10.1108/mip-10-2025-0782openalex-snapshot
Behind the hype: a closer look at voice assistant skills, product control strategy and user evaluations
inferred← citeshttps://doi.org/10.1111/ijcs.70136openalex-snapshot
Rethinking the Customer Journey: Impact of AI for Consumers and Businesses—A Systematic Literature Review and Research Agenda
inferred← citeshttps://doi.org/10.1177/00222429251344139openalex-snapshot
Automated Versus Human Agents: A Meta-Analysis of Customer Responses to Robots, Chatbots, and Algorithms and Their Contingencies
inferred← citeshttps://doi.org/10.1177/20438869241296895openalex-snapshot
Keeping viewers hooked: Netflix’s innovative strategies for reducing churn
inferred← citeshttps://doi.org/10.31489/2026ec2/1234openalex-snapshot
A systematic review of the impact of artificial intelligence in the hospitality industry
Editorial review for independent work. ICSAC — the Institute for Complexity
Science and Advanced Computing — runs a structured editorial panel for researchers
publishing outside journals, and publishes on CiteStamp rails. Submission is free
and goes through ORCID: icsacinstitute.org/submit.