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Emotional labor actors: A latent profile analysis of emotional labor strategies.
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
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Understanding the emotional labor process: a control theory perspective
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A predictive study of emotional labor and turnover
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Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”
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Differences in Emotional Labor Across Cultures: A Comparison of Chinese and U.S. Service Workers
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Toward an Inductive Theory of Stayers and Seekers in the Organization
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The dimensionality and antecedents of emotional labor strategies
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Know thy self, know thy leader: Contributions of a pattern-oriented approach to examining leader perceptions
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Associations of personality and emotional intelligence with display rule perceptions and emotional labour
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Determinants and consequences of employee displayed positive emotions
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Emotion work and psychological well-being
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Development and validation of brief measures of positive and negative affect: The PANAS scales.
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Emotional regulation in the workplace: A new way to conceptualize emotional labor.
inferredcites →https://doi.org/10.1037/0021-9010.90.6.1256openalex-snapshot
Emotional Display Rules and Emotional Labor: The Moderating Role of Commitment.
inferredcites →https://doi.org/10.1037/1076-8998.7.1.57openalex-snapshot
Testing a conservation of resources model of the dynamics of emotional labor.
inferredcites →https://doi.org/10.1037/a0022876openalex-snapshot
On the costs and benefits of emotional labor: A meta-analysis of three decades of research.
inferredcites →https://doi.org/10.1037/a0025102openalex-snapshot
Free to be you and me: A climate of authenticity alleviates burnout from emotional labor.
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Distinguishing perceived emotional demands-abilities fit from other fit perceptions
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Michigan Organizational Assessment Questionnaire
inferredcites →https://doi.org/10.1080/08959281003621695openalex-snapshot
Following Display Rules in Good or Bad Faith?: Customer Orientation as a Moderator of the Display Rule-Emotional Labor Relationship
inferredcites →https://doi.org/10.1080/10705510701575396openalex-snapshot
Deciding on the Number of Classes in Latent Class Analysis and Growth Mixture Modeling: A Monte Carlo Simulation Study
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Classical Latent Profile Analysis of Academic Self-Concept Dimensions: Synergy of Person- and Variable-Centered Approaches to Theoretical Models of Self-Concept
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Latent Class Analysis With Distal Outcomes: A Flexible Model-Based Approach
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Auxiliary Variables in Mixture Modeling: Three-Step Approaches Using M plus
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Testing the number of components in a normal mixture
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Latent Class Modeling with Covariates: Two Improved Three-Step Approaches
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Integrating Person‐Centered and Variable‐Centered Analyses: Growth Mixture Modeling With Latent Trajectory Classes
inferredcites →https://doi.org/10.1111/j.1744-6570.2008.01129.xopenalex-snapshot
IS EMOTIONAL LABOR MORE DIFFICULT FOR SOME THAN FOR OTHERS? A MULTILEVEL, EXPERIENCE‐SAMPLING STUDY
inferredcites →https://doi.org/10.1111/j.1754-9434.2010.01218.xopenalex-snapshot
Emotional Intelligence and Job Performance: The Importance of Emotion Regulation and Emotional Labor Context
inferredcites →https://doi.org/10.1111/peps.12009openalex-snapshot
A Meta‐Analytic Structural Model of Dispositonal Affectivity and Emotional Labor
inferredcites →https://doi.org/10.1177/0149206310383909openalex-snapshot
Alleviating the Burden of Emotional Labor
inferredcites →https://doi.org/10.1177/0730888493020002004openalex-snapshot
The Affective Consequences of Service Work
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Inauthenticity and Depression
inferredcites →https://doi.org/10.1177/0893318900141002openalex-snapshot
Exploring the Dimensions of Emotional Labor
inferredcites →https://doi.org/10.1177/1094428109356476openalex-snapshot
A Multifoci Person-Centered Perspective on Workplace Affective Commitment: A Latent Profile/Factor Mixture Analysis
inferredcites →https://doi.org/10.1177/1094428109357107openalex-snapshot
Mixture Latent Markov Modeling: Identifying and Predicting Unobserved Heterogeneity in Longitudinal Qualitative Status Change
inferredcites →https://doi.org/10.1177/1094428110383988openalex-snapshot
Latent Class Procedures: Applications to Organizational Research
inferredcites →https://doi.org/10.1348/096317905x68484openalex-snapshot
Are emotional display rules formal job requirements? Examination of employee and supervisor perceptions
inferredcites →https://doi.org/10.1509/jmkg.68.1.128.24034openalex-snapshot
Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors
inferredcites →https://doi.org/10.2307/257991openalex-snapshot
Expression of Emotion as Part of the Work Role
inferredcites →https://doi.org/10.2307/258824openalex-snapshot
Emotional Labor in Service Roles: The Influence of Identity
inferredcites →https://doi.org/10.2307/258905openalex-snapshot
MANAGING EMOTIONS ON THE JOB AND AT HOME: UNDERSTANDING THE CONSEQUENCES OF MULTIPLE EMOTIONAL ROLES
inferredcites →https://doi.org/10.2307/3069445openalex-snapshot
SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER.
inferredcites →https://doi.org/10.4324/9780203100851-14openalex-snapshot
Episodic Intrapersonal Emotion Regulation: Or, Dealing with Life as it Happens
inferredcites →https://doi.org/10.4324/9780203100851-23openalex-snapshot
Emotional Labor: Organization-level Influences, Strategies, and Outcomes
inferredcites →https://doi.org/10.5465/amj.2006.23478695openalex-snapshot
Service with A Smile and Encounter Satisfaction: Emotional Contagion and Appraisal Mechanisms
inferredcites →https://doi.org/10.5465/amj.2008.30764063openalex-snapshot
Making the Break Count: An Episodic Examination of Recovery Activities, Emotional Experiences, and Positive Affective Displays
inferredcites →https://doi.org/10.5465/amj.2010.1050openalex-snapshot
Chameleonic or Consistent? A Multilevel Investigation of Emotional Labor Variability and Self-Monitoring
inferredcites →https://doi.org/10.5465/amj.2011.59215086openalex-snapshot
A Multilevel Field Investigation of Emotional Labor, Affect, Work Withdrawal, and Gender
inferredcites →https://doi.org/10.5465/amr.2009.44885862openalex-snapshot
WHEN MINDSETS COLLIDE: SWITCHING ANALYTICAL MINDSETS TO ADVANCE ORGANIZATION SCIENCE.
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Incoming claims: where this work appears in other papers’ reference lists and arguments.
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inferred← citeshttps://doi.org/10.1016/j.system.2023.103068openalex-snapshot
A latent profile analysis of Chinese high school students’ control and value appraisals: Associations with enjoyment, boredom, and language achievement
inferred← citeshttps://doi.org/10.1016/j.tate.2023.104230openalex-snapshot
Profiles of Chinese teachers' emotional labor: Evolution and relations with job demands, resources, and burnout
inferred← citeshttps://doi.org/10.1016/j.tate.2024.104699openalex-snapshot
Early childhood teachers' emotional labour: The role of job and personal resources in protecting well-being
inferred← citeshttps://doi.org/10.1016/j.tate.2025.104965openalex-snapshot
Preschool teachers' professional well-being, emotion regulation, and professional identity: A multi-level latent profile approach
inferred← citeshttps://doi.org/10.1016/j.tate.2026.105412openalex-snapshot
Teachers’ emotional labor during wartime: Autonomous and controlled reasons as predictors of ill-being
inferred← citeshttps://doi.org/10.1016/j.tourman.2022.104631openalex-snapshot
How emotional labor affect hotel employees’ mental health: A longitudinal study
inferred← citeshttps://doi.org/10.1016/j.tsc.2023.101286openalex-snapshot
Cross-cultural critical thinking profiles: A multigroup latent profile analysis
inferred← citeshttps://doi.org/10.1017/jmo.2021.2openalex-snapshot
Individual differences and emotional labor: the effects of core self-evaluations on depersonalization
inferred← citeshttps://doi.org/10.1027/1866-5888/a000302openalex-snapshot
Being Recovered as an Antecedent of Emotional Labor
inferred← citeshttps://doi.org/10.1037/apl0000157openalex-snapshot
Better together? Examining profiles of employee recovery experiences.
inferred← citeshttps://doi.org/10.1037/apl0000355openalex-snapshot
The pay transparency dilemma: Development and validation of the Pay Information Exchange Preferences Scale.
inferred← citeshttps://doi.org/10.1037/apl0000423openalex-snapshot
Unplugging or staying connected? Examining the nature, antecedents, and consequences of profiles of daily recovery experiences.
inferred← citeshttps://doi.org/10.1037/apl0000473openalex-snapshot
Are coworkers getting into the act? An examination of emotion regulation in coworker exchanges.
inferred← citeshttps://doi.org/10.1037/apl0000931openalex-snapshot
Hot, cold, or both? A person-centered perspective on death awareness during the COVID-19 pandemic.
inferred← citeshttps://doi.org/10.1037/apl0000947openalex-snapshot
Getting worse or getting better? Understanding the antecedents and consequences of emotion profile transitions during COVID-19-induced organizational crisis.
inferred← citeshttps://doi.org/10.1037/cpb0000111openalex-snapshot
When the boss came to the meeting . . . : Hierarchical distance and emotional labor in workplace meetings.
inferred← citeshttps://doi.org/10.1037/edu0000654openalex-snapshot
Emotional labor profiles among teachers: Associations with positive affective, motivational, and well-being factors.
inferred← citeshttps://doi.org/10.1037/emo0000644openalex-snapshot
Personality traits and emotion regulation: A targeted review and recommendations.
inferred← citeshttps://doi.org/10.1037/ocp0000038openalex-snapshot
Testing job typologies and identifying at-risk subpopulations using factor mixture models.
inferred← citeshttps://doi.org/10.1037/ocp0000067openalex-snapshot
The state of the heart: Emotional labor as emotion regulation reviewed and revised.
inferred← citeshttps://doi.org/10.1037/ocp0000080openalex-snapshot
Investigating the longitudinal effects of surface acting on managers’ functioning through psychological needs.
inferred← citeshttps://doi.org/10.1037/ocp0000179openalex-snapshot
Why do emotional labor strategies differentially predict exhaustion? Comparing psychological effort, authenticity, and relational mechanisms.
inferred← citeshttps://doi.org/10.1037/ocp0000294openalex-snapshot
When minor insecurities project large shadows: A profile analysis of cognitive and affective job insecurity.
inferred← citeshttps://doi.org/10.1037/ocp0000355openalex-snapshot
Sweet dreams are made of this: A person-centered approach toward understanding the role of sleep in chronic fatigue.
inferred← citeshttps://doi.org/10.1038/s41598-025-02524-8openalex-snapshot
A latent profile analysis of self-leadership associated with coping styles among general practice students
inferred← citeshttps://doi.org/10.1038/s41598-025-23788-0openalex-snapshot
The relationship between social support, life satisfaction and problematic WeChat use among college students
inferred← citeshttps://doi.org/10.1051/e3sconf/202345301013openalex-snapshot
Leaders’ emotional outbursts, surface acting and emotional exhaustion: The moderating effect of co-worker emotional support
inferred← citeshttps://doi.org/10.1057/s41291-020-00140-0openalex-snapshot
Comparisons of entrepreneurial passion’s structure and its antecedents: latent profile analyses in China and South Korea
inferred← citeshttps://doi.org/10.1057/s41291-025-00309-5openalex-snapshot
Holistic approach on surface and deep acting to understand the emotional labor of Korean flight attendants
inferred← citeshttps://doi.org/10.1057/s41599-025-06224-6openalex-snapshot
How to cultivate loyal online customers: the role of emotional labor strategy detection in the context of live-commerce
inferred← citeshttps://doi.org/10.1061/jcemd4.coeng-13351openalex-snapshot
Weighing Votes in Human–Machine Collaboration for Hazard Recognition: Inferring a Hazard-Based Perceptual Threshold and Decision Confidence from Electroencephalogram Wavelets
inferred← citeshttps://doi.org/10.1080/00049530.2024.2389842openalex-snapshot
The Big Five and dark triad personality traits as predictors of emotional labour
inferred← citeshttps://doi.org/10.1080/00273171.2020.1771674openalex-snapshot
Latent Class Mediation: A Comparison of Six Approaches
inferred← citeshttps://doi.org/10.1080/0144929x.2026.2734081openalex-snapshot
Influence of personality traits on employee’ adoption of generative AI: a qualitative comparative analysis
inferred← citeshttps://doi.org/10.1080/01900692.2019.1646276openalex-snapshot
The Influence of Emotional Labor and Emotional Intelligence on Job Performance: Does Ownership Type Matter? A Comparison of Public and Private Organizations in China
inferred← citeshttps://doi.org/10.1080/02619768.2022.2096003openalex-snapshot
Latent profiles of student teachers’ intra- and interindividual emotion regulation strategies and their links with grit
inferred← citeshttps://doi.org/10.1080/0267257x.2017.1357332openalex-snapshot
There is no dark side of customer aggression − It’s all dark
inferred← citeshttps://doi.org/10.1080/02678373.2018.1502835openalex-snapshot
Emotional labour profiles: Associations with key predictors and outcomes
inferred← citeshttps://doi.org/10.1080/03623319.2023.2178441openalex-snapshot
Health behavior profiles: A person-centered approach to employee health
inferred← citeshttps://doi.org/10.1080/03906701.2025.2602621openalex-snapshot
Understanding trust among German citizens with migrant backgrounds – a latent profile approach
inferred← citeshttps://doi.org/10.1080/07421222.2020.1790193openalex-snapshot
Ambivalence and Coping Responses in Post-Adoptive Information Systems Use
inferred← citeshttps://doi.org/10.1080/09585192.2016.1277368openalex-snapshot
Exploring justice judgment patterns in Asia: a four country multi-group latent class analysis
inferred← citeshttps://doi.org/10.1080/09585192.2024.2377221openalex-snapshot
How does the supervisor–subordinate relational schema shape employee voice behaviour in China?
inferred← citeshttps://doi.org/10.1080/09720502.2015.1108114openalex-snapshot
A test of mediation model among PE fit, emotional labor and job involvement
inferred← citeshttps://doi.org/10.1080/1047840x.2015.962444openalex-snapshot
Smiling for a Wage: What Emotional Labor Teaches Us About Emotion Regulation
inferred← citeshttps://doi.org/10.1080/10548408.2025.2453912openalex-snapshot
Uncovering heterogeneity in customers’ cleanliness perceptions and its impact on visit intentions: Findings from a multi-method analysis
inferred← citeshttps://doi.org/10.1080/10615806.2019.1573990openalex-snapshot
Establishment and replication of emotion regulation profiles: implications for psychological health
inferred← citeshttps://doi.org/10.1080/10803548.2022.2055920openalex-snapshot
The effect of emotional intelligence on unsafe behavior of miners: the role of emotional labor strategies and perceived organizational support
inferred← citeshttps://doi.org/10.1080/13032917.2024.2363813openalex-snapshot
Micro-breaks in focus: mitigating emotional labour impact in the hospitality industry from a conservation of resources perspective
inferred← citeshttps://doi.org/10.1080/14616688.2019.1630671openalex-snapshot
Jim Crow journey stories: African American driving as emotional labor
inferred← citeshttps://doi.org/10.1080/19368623.2025.2474162openalex-snapshot
Effects of emotional labor on emotional memory: the moderating role of emotional tolerance levels
inferred← citeshttps://doi.org/10.1080/19434472.2025.2533157openalex-snapshot
The paradoxical effects of PVE programs: an example of an evaluation using person-centered methods
inferred← citeshttps://doi.org/10.1080/20008066.2023.2212551openalex-snapshot
ICD-11 complex post-traumatic stress disorder and psychiatric comorbidity among UK Armed Forces veterans in Northern Ireland: a latent class analysis
inferred← citeshttps://doi.org/10.1080/23303131.2020.1818157openalex-snapshot
Implications of Emotional Labor on Work Outcomes of Service Workers in Not-for-Profit Human Service Organizations
inferred← citeshttps://doi.org/10.1080/23311975.2025.2612411openalex-snapshot
Research trends, theoretical foundations and key determinants of employee well-being: a systematic and bibliometric review (2005–2025)
inferred← citeshttps://doi.org/10.1080/24721840.2020.1796488openalex-snapshot
Work, Gender, and Sexual Harassment on the Frontlines of Commercial Travel: A Cross-Sectional Study of Flight Crew Well-Being
inferred← citeshttps://doi.org/10.1093/workar/waaa028openalex-snapshot
Older Workers With Disabilities: A Person-Centered Approach to Understanding the Effect of Comorbidity on Work Outcomes
inferred← citeshttps://doi.org/10.1093/workar/waw013openalex-snapshot
Emotional Competencies Across Adulthood: State of Knowledge and Implications for the Work Context
inferred← citeshttps://doi.org/10.1093/workar/wax026openalex-snapshot
Who is Aging Successfully at Work? A Latent Profile Analysis of Successful Agers and their Work Motives
inferred← citeshttps://doi.org/10.1093/workar/waz015openalex-snapshot
Youthfuls, Matures, and Veterans: Subtyping Subjective Age in Late-Career Employees
inferred← citeshttps://doi.org/10.1097/ede.0000000000001554openalex-snapshot
Using Latent Profile Analysis to Identify Associations Between Gestational Chemical Mixtures and Child Neurodevelopment
inferred← citeshttps://doi.org/10.1097/md.0000000000049940openalex-snapshot
Profiles of self-leadership in Chinese nurses and their association with coping style
inferred← citeshttps://doi.org/10.1108/978-1-64802-090-220251008openalex-snapshot
Research Methods in Organizational Politics
inferred← citeshttps://doi.org/10.1108/978-1-64802-246-320251009openalex-snapshot
Understanding the Lived Experience Of Women’s Health and Well-Being at Work
inferred← citeshttps://doi.org/10.1108/aaaj-05-2023-6427openalex-snapshot
Emotions and personal accountability: insights from emotional labour in healthcare
inferred← citeshttps://doi.org/10.1108/bij-07-2020-0377openalex-snapshot
Fake it or make it: employee well-being in emotional work settings
inferred← citeshttps://doi.org/10.1108/cms-04-2024-0260openalex-snapshot
Emotional labor management in e-smile service: does pay-for-performance work?
inferred← citeshttps://doi.org/10.1108/cms-06-2023-0302openalex-snapshot
How does leader emotional labor influence employee voice: the mediating roles of psychological safety and perceived voice efficacy
inferred← citeshttps://doi.org/10.1108/cms-10-2020-0465openalex-snapshot
Striving for inclusion: evidence from China using a latent profile approach
inferred← citeshttps://doi.org/10.1108/cms-11-2023-0630openalex-snapshot
Female leadership in sports coaching: a case analysis of Chinese coaches through the ability–motivation–opportunity framework
inferred← citeshttps://doi.org/10.1108/ejim-12-2019-0351openalex-snapshot
Radical and incremental creativity: associations with work performance and well-being
inferred← citeshttps://doi.org/10.1108/ijchm-08-2018-0620openalex-snapshot
Self-verification striving and employee outcomes
inferred← citeshttps://doi.org/10.1108/ijcma-01-2025-0028openalex-snapshot
Conflict management style profiles moderate the impact of perceived pay-for-performance on innovative behavior
inferred← citeshttps://doi.org/10.1108/ijcma-06-2016-0044openalex-snapshot
Anger expression and suppression at work: causes, characteristics and predictors
inferred← citeshttps://doi.org/10.1108/ijebr-12-2021-0977openalex-snapshot
The impact of entrepreneurial passion on entrepreneurial success and psychological well-being: a person-centered investigation
inferred← citeshttps://doi.org/10.1108/ijoa-06-2017-1184openalex-snapshot
Impact of customer orientation on turnover intention: mediating role of emotional labour
inferred← citeshttps://doi.org/10.1108/ijotb-08-2025-0241openalex-snapshot
Between eudaemonia and exhaustion: how emotional management challenges impact leaders in nonprofit sport
inferred← citeshttps://doi.org/10.1108/ijppm-08-2023-0426openalex-snapshot
Profiling employee engagement dimensions and outcomes: a person-centered approach
inferred← citeshttps://doi.org/10.1108/intr-04-2019-541openalex-snapshot
Panel report: the dark side of the digitization of the individual
inferred← citeshttps://doi.org/10.1108/jchrm-03-2017-0005openalex-snapshot
The relationship between customer orientation, emotional labour and job burnout
inferred← citeshttps://doi.org/10.1108/jhti-01-2025-0208openalex-snapshot
Who discloses personal information to generative AI in hotels? Insights from a latent profile analysis
inferred← citeshttps://doi.org/10.1108/jhti-10-2020-0196openalex-snapshot
Emotional labour, emotional exhaustion and job satisfaction in the hospitality industry
inferred← citeshttps://doi.org/10.1108/jhtt-07-2018-0049openalex-snapshot
Classification and characterization of US consumers based on their perceptions of risk of tablet use in international hotels
inferred← citeshttps://doi.org/10.1108/jmp-06-2023-0339openalex-snapshot
Unveiling the interplay between leadership behavior and leader well-being: a person-centered approach
inferred← citeshttps://doi.org/10.1108/jmp-11-2015-0414openalex-snapshot
Surface acting as a mediator between personality and attitudes
inferred← citeshttps://doi.org/10.1108/jsm-12-2020-0486openalex-snapshot
Signaling authenticity for frontline service employees
inferred← citeshttps://doi.org/10.1108/md-10-2024-2438openalex-snapshot
Spirituality matters: what activates organizational citizenship behavior (OCB) in organizations
inferred← citeshttps://doi.org/10.1108/mrr-01-2018-0002openalex-snapshot
The relationship between personal resources and well-being
inferred← citeshttps://doi.org/10.1108/pr-07-2017-0213openalex-snapshot
The impact of subordinate disrespect on leader justice
inferred← citeshttps://doi.org/10.1108/s0742-730120180000036001openalex-snapshot
The Relevance of Discrete Emotional Experiences for Human Resource Management: Connecting Positive and Negative Emotions to HRM
inferred← citeshttps://doi.org/10.1108/s1479-355520150000013001openalex-snapshot
Can I Help You? Employee Prosocial Rule Breaking as a Response to Organizational Mistreatment of Customers
inferred← citeshttps://doi.org/10.1108/sej-09-2025-0229openalex-snapshot
From non-profit to social venture: a business model taxonomy of transforming social ventures using latent profile analysis
inferred← citeshttps://doi.org/10.1109/taffc.2025.3643752openalex-snapshot
Dynamics of Collective Group Affect: Group-Level Annotations and the Multimodal Modeling of Convergence and Divergence
inferred← citeshttps://doi.org/10.1111/ajsp.12554openalex-snapshot
Emotional labour strategies and job burnout: A meta‐analysis of Chinese employees
inferred← citeshttps://doi.org/10.1111/apps.12413openalex-snapshot
Mindset of obligation: Conceptualization and empirical validation of a new measure of initiation and perseverance
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