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An internal customer service quality data envelopment analysis model for bank branches

https://doi.org/10.1108/01443579710175556
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

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Data Envelopment Analysis: Theory, Methodology, and Applications
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Measuring the efficiency of decision making units
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An empirical study on measuring operating efficiency and profitability of bank branches
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Applied data envelopment analysis
inferredcites →https://doi.org/10.1016/0377-2217(92)90178-copenalex-snapshot
Estimation of returns to scale using data envelopment analysis
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Exploring output quality targets in the provision of perinatal care in England using data envelopment analysis
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Efficiency of financial institutions: International survey and directions for future research
inferredcites →https://doi.org/10.1016/s0377-2217(96)00349-9openalex-snapshot
Service quality and operating efficiency synergies for management control in the provision of financial services: Evidence from Greek bank branches
inferredcites →https://doi.org/10.1037/0021-9010.70.3.423openalex-snapshot
Employee and customer perceptions of service in banks: Replication and extension.
inferredcites →https://doi.org/10.1086/208564openalex-snapshot
A Multistage Model of Customers' Assessments of Service Quality and Value
inferredcites →https://doi.org/10.1108/01443579310043628openalex-snapshot
Evaluation of Bank Branches by Means of Data Envelopment Analysis
inferredcites →https://doi.org/10.1177/002224299205600304openalex-snapshot
Measuring Service Quality: A Reexamination and Extension
inferredcites →https://doi.org/10.1287/inte.29.3.37openalex-snapshot
Benchmarks of the Efficiency of Bank Branches
inferredcites →https://doi.org/10.1287/mnsc.27.6.668openalex-snapshot
Evaluating Program and Managerial Efficiency: An Application of Data Envelopment Analysis to Program Follow Through
inferredcites →https://doi.org/10.1287/mnsc.30.9.1078openalex-snapshot
Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis
inferredcites →https://doi.org/10.1287/mnsc.41.11.1720openalex-snapshot
Strategic Determinants of Service Quality and Performance: Evidence from the Banking Industry
inferredcites →https://doi.org/10.2307/1251430openalex-snapshot
A Conceptual Model of Service Quality and Its Implications for Future Research
inferredcites →https://doi.org/10.2307/1252255openalex-snapshot
Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research
inferredcites →https://doi.org/10.5281/zenodo.14579729openalex-snapshot
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

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