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Bank Service Quality (BSQ) Index
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
inferredcites →https://doi.org/10.1016/0148-2963(92)90022-4openalex-snapshot
An empirical assessment of the SERVQUAL scale
inferredcites →https://doi.org/10.1016/s0022-4359(05)80007-7openalex-snapshot
More on improving service quality measurement
inferredcites →https://doi.org/10.1016/s0377-2217(96)00349-9openalex-snapshot
Service quality and operating efficiency synergies for management control in the provision of financial services: Evidence from Greek bank branches
inferredcites →https://doi.org/10.1037/0033-2909.111.3.490openalex-snapshot
Model modifications in covariance structure analysis: The problem of capitalization on chance.
inferredcites →https://doi.org/10.1037/018882openalex-snapshot
Review of Psychometric theory (2nd ed.).
inferredcites →https://doi.org/10.1080/08832323.1993.10117636openalex-snapshot
Applying Total Quality Management to Business Education
inferredcites →https://doi.org/10.1080/15332969.1994.9985149openalex-snapshot
A revised view of service quality dimensions: An empirical investigation
inferredcites →https://doi.org/10.1108/01443579710175556openalex-snapshot
An internal customer service quality data envelopment analysis model for bank branches
inferredcites →https://doi.org/10.1108/02652320110388559openalex-snapshot
Interrogating SERVQUAL: a critical assessment of service quality measurement in a high street retail bank
inferredcites →https://doi.org/10.1108/02652328910134590openalex-snapshot
Quality in the Service Sector: A Review
inferredcites →https://doi.org/10.1108/02652329410052946openalex-snapshot
Benefit Segmentation Using Service Quality Dimensions
inferredcites →https://doi.org/10.1108/02652329410063223openalex-snapshot
Developing an Instrument to Measure Customer Service Quality in Branch Banking
inferredcites →https://doi.org/10.1108/02652329610130127openalex-snapshot
Service quality in retail banking: the experience of two British clearing banks
inferredcites →https://doi.org/10.1108/02656710310468614openalex-snapshot
Measuring perceived service quality at UAE commercial banks
inferredcites →https://doi.org/10.1108/02656710510625211openalex-snapshot
Service quality models: a review
inferredcites →https://doi.org/10.1108/02656710710757772openalex-snapshot
Bank service quality: empirical evidence from Greek and Bulgarian retail customers
inferredcites →https://doi.org/10.1108/02656711011023320openalex-snapshot
Comparative evaluation of critical factors in delivering service quality of banks
inferredcites →https://doi.org/10.1108/08876040210419398openalex-snapshot
Determinants of customer‐perceived service quality: a confirmatory factor analysis approach
inferredcites →https://doi.org/10.1108/08876049210035700openalex-snapshot
Service: the Competitive Edge in Banking
inferredcites →https://doi.org/10.1108/09564230110405299openalex-snapshot
A holistic model for total quality service
inferredcites →https://doi.org/10.1108/09590559410067316openalex-snapshot
The Role of Customer‐contact Personnel in the Marketing of a Retail Bank′s Services
inferredcites →https://doi.org/10.1108/09604529810235808openalex-snapshot
IT to support service quality excellence in the Australian banking industry
inferredcites →https://doi.org/10.1108/09684879310045277openalex-snapshot
SERVICE QUALITY: DEFINITIONS, DETERMINANTS AND MEASUREMENT
inferredcites →https://doi.org/10.1177/002224299105500101openalex-snapshot
A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes
inferredcites →https://doi.org/10.1300/j054v07n04_05openalex-snapshot
SERVPERF Utility for Predicting Neighborhood Shopping Behavior
inferredcites →https://doi.org/10.1300/j090v11n01_13openalex-snapshot
A Revised View of Service Quality Dimensions
inferredcites →https://doi.org/10.2307/1251430openalex-snapshot
A Conceptual Model of Service Quality and Its Implications for Future Research
inferredcites →https://doi.org/10.2307/2348783openalex-snapshot
Multivariate Data Analysis with Readings.
inferredcites →https://doi.org/10.5281/zenodo.14579729openalex-snapshot
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
inferredcites →https://doi.org/10.5860/choice.31-1802openalex-snapshot
The handbook of psychological testing
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
inferred← citeshttps://doi.org/10.2139/ssrn.2566098openalex-extracted
Model of Financial Companyys Business Unit Management
inferred← citeshttps://doi.org/10.1007/978-3-030-95813-8_22openalex-snapshot
e-SecQual: A New Approach for Measuring Quality of e-Security
inferred← citeshttps://doi.org/10.1007/978-981-10-3358-2_5openalex-snapshot
Mobile Banking Services—Business Information Management with Mobile Payments
inferred← citeshttps://doi.org/10.1007/s12599-024-00879-2openalex-snapshot
Calm Advice: How Digitalizing Pen-and-Paper Practices Improves Financial Advice-Giving
inferred← citeshttps://doi.org/10.1016/j.jairtraman.2017.12.008openalex-snapshot
Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach
inferred← citeshttps://doi.org/10.1016/j.jairtraman.2020.101966openalex-snapshot
The impact of service quality and price on passengers' loyalty towards low-cost airlines: The Southeast Asia perspective
inferred← citeshttps://doi.org/10.1016/j.jclepro.2020.124605openalex-snapshot
Cleaner production practices at company level enhance the desire of employees to have a significant positive impact on society through work
inferred← citeshttps://doi.org/10.1016/j.techfore.2020.120407openalex-snapshot
Measuring the perceived benefits of implementing blockchain technology in the banking sector
inferred← citeshttps://doi.org/10.1080/03610918.2019.1667390openalex-snapshot
Improving the quality of Higher Education teaching through the exploitation of student evaluations and the use of control charts
inferred← citeshttps://doi.org/10.1080/10599231.2016.1235952openalex-snapshot
Postservice Recovery Customer Satisfaction in Indian Retail Banking: Scale Development and Validation
inferred← citeshttps://doi.org/10.1080/10686967.2013.11918097openalex-snapshot
Front-line Employee versus Customer Perceptions of Quality Attributes
inferred← citeshttps://doi.org/10.1080/15332969.2020.1742982openalex-snapshot
Exploring Mobile Banking Service Quality: A Qualitative Approach
inferred← citeshttps://doi.org/10.1080/19368623.2011.638418openalex-snapshot
Multiattribute Dimensions of Service Quality in the All-You-Can-Eat Buffet Restaurant Industry
inferred← citeshttps://doi.org/10.1080/19368623.2014.846839openalex-snapshot
Deconstructing Service Quality and Customer Satisfaction: Challenges and Directions for Future Research
inferred← citeshttps://doi.org/10.1080/23311975.2021.1937847openalex-snapshot
Effects of service quality and customer satisfaction on loyalty of bank customers
inferred← citeshttps://doi.org/10.1088/1757-899x/377/1/012063openalex-snapshot
Service Sector Performance: A Critical Review
inferred← citeshttps://doi.org/10.1088/1757-899x/862/4/042050openalex-snapshot
Management model of a business union in service companies of aerospace industry
inferred← citeshttps://doi.org/10.1108/02634501211231955openalex-snapshot
Service quality in the language training market in China
inferred← citeshttps://doi.org/10.1108/02656711311293599openalex-snapshot
Techniques for impact evaluation of performance measurement systems
inferred← citeshttps://doi.org/10.1108/17260531211241220openalex-snapshot
Benefits and barriers of construction health and safety management (HSM)
inferred← citeshttps://doi.org/10.1108/978-1-80592-543-920261004openalex-snapshot
Exploring the Role of Social and Environmental Values in Shaping Muslim Consumer Religiosity
inferred← citeshttps://doi.org/10.1108/bpmj-03-2019-0101openalex-snapshot
An integrated process-based approach to intellectual capital management
inferred← citeshttps://doi.org/10.1108/ijbm-07-2016-0091openalex-snapshot
Demographic differences in Jordanian bank service quality perceptions
inferred← citeshttps://doi.org/10.1108/ijbm-08-2016-0118openalex-snapshot
Service quality and customer satisfaction in Ghanaian retail banks: the moderating role of price
inferred← citeshttps://doi.org/10.1108/ijbm-09-2013-0094openalex-snapshot
Banking service quality in the Middle Eastern countries
inferred← citeshttps://doi.org/10.1108/ijbm-09-2013-0096openalex-snapshot
How the personality of retail bank customers interferes with the relationship between service quality and loyalty
inferred← citeshttps://doi.org/10.1108/ijppm-02-2019-0078openalex-snapshot
Developing quality label awareness index of helmet users
inferred← citeshttps://doi.org/10.1108/ijppm-07-2014-0112openalex-snapshot
Indonesian public healthcare service institution’s patient satisfaction barometer (IPHSI-PSB)
inferred← citeshttps://doi.org/10.1108/ijqrm-01-2014-0013openalex-snapshot
Modelling satisfaction-commitment relationship in developing country context
inferred← citeshttps://doi.org/10.1108/ijqrm-04-2016-0049openalex-snapshot
Quality in bank service encounters
inferred← citeshttps://doi.org/10.1108/ijqrm-05-2013-0075openalex-snapshot
Service quality, customer satisfaction and loyalty in automobile repair services sector
inferred← citeshttps://doi.org/10.1108/ijqss-02-2017-0013openalex-snapshot
Examining the relationships among service features, customer loyalty and switching barriers in the Greek banking sector
inferred← citeshttps://doi.org/10.1108/ijrdm-11-2016-0209openalex-snapshot
Value co-creation in high-involvement services: the animal healthcare sector
inferred← citeshttps://doi.org/10.1108/jima-03-2017-0033openalex-snapshot
The role of service quality within Indonesian customers satisfaction and loyalty and its impact on Islamic banks
inferred← citeshttps://doi.org/10.1108/jima-09-2021-0309openalex-snapshot
Brand attributes, corporate brand image and customer loyalty of Islamic banks in Malaysia
inferred← citeshttps://doi.org/10.1109/ecdc.2013.6556750openalex-snapshot
A study of the effect of E-bank service on E-trust: An E-security approach
inferred← citeshttps://doi.org/10.1109/ecdc.2015.7156328openalex-snapshot
Strategic and structural barriers to the development of electronic banking: The case study of Sepah Bank in Isfahan
inferred← citeshttps://doi.org/10.1109/icdabi67967.2025.11547589openalex-snapshot
Understanding Postgraduate Students’ Saving Intention in Islamic Banks: The Moderating Role of Service Quality
inferred← citeshttps://doi.org/10.1109/icimtech.2018.8528093openalex-snapshot
The Impact of e-CRM Implementation to Bank Performance Through e-Service Quality
inferred← citeshttps://doi.org/10.1111/1467-8500.12252openalex-snapshot
Determinant Factors of Satisfaction with Public Services in Spain
inferred← citeshttps://doi.org/10.11118/actaun201361020507openalex-snapshot
Service quality in banking: developing and testing measurement instrument with Latvian sample data
inferred← citeshttps://doi.org/10.11118/actaun201866020561openalex-snapshot
Customer Satisfaction Measurement - Clustering Approach
inferred← citeshttps://doi.org/10.1177/0266666919871611openalex-snapshot
E-service quality and actual use of e-banking: Explanation through the Technology Acceptance Model
inferred← citeshttps://doi.org/10.12944/jbsfm.07.01.08openalex-snapshot
The Determinants of Bank Service Quality in the Banking Sector of Botswana
inferred← citeshttps://doi.org/10.13189/ujaf.2021.090419openalex-snapshot
Banking Service in Albania: Satisfied… from what?
inferred← citeshttps://doi.org/10.14707/ajbr.150003openalex-snapshot
Banking Service Quality in the Middle Eastern and GCC Countries: Understanding the Future Research Directions
inferred← citeshttps://doi.org/10.1504/ijpqm.2012.048752openalex-snapshot
Service quality at Jordanian commercial banks: what do their customers say?
inferred← citeshttps://doi.org/10.1504/ijsom.2012.047953openalex-snapshot
Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis
inferred← citeshttps://doi.org/10.1504/ijsom.2015.069656openalex-snapshot
The influence of SERVQUAL dimensions on customer loyalty in banking sector, India - an empirical study
inferred← citeshttps://doi.org/10.15294/jdm.v7i1.5762openalex-snapshot
A Qualitative Analysis Into The Strategic Priorities of The Indonesian Bank Industry
inferred← citeshttps://doi.org/10.15408/etk.v16i2.5537openalex-snapshot
Relationship between Service Quality and Behavioral Intentions: The Mediating Effect of Customer Satisfaction
inferred← citeshttps://doi.org/10.1590/1806-9649.2020v28e4934openalex-snapshot
Perceived quality and loyalty in service operations: a study in banking segment’s corporate person division
inferred← citeshttps://doi.org/10.1590/s1415-65552013000300005openalex-snapshot
Processo de investigação e análise bibliométrica: avaliação da qualidade dos serviços bancários
inferred← citeshttps://doi.org/10.19030/iber.v13i3.8589openalex-snapshot
The Inception Of Ethical Banking: An Imperative Transformation In Post-Revolution Egypt
inferred← citeshttps://doi.org/10.19166/imj.v1i2.5104openalex-snapshot
UNDERSTANDING CUSTOMER LOYALTY IN INDONESIA QUICK SERVICE RESTAURANT INDUSTRY
inferred← citeshttps://doi.org/10.20473/tijab.v6.i1.2022.32706openalex-snapshot
Do E-Service Quality and Customer Satisfaction Affect Loyalty in E-Retailing? Evidence from Ghanaian Online Consumers
inferred← citeshttps://doi.org/10.21043/equilibrium.v12i2.28437openalex-snapshot
Harnessing the Power of Brand Attributes: The Impact on Corporate Brand Image and Customer Loyalty in Indonesian Islamic Banking
inferred← citeshttps://doi.org/10.21043/malia.v2i1.4760openalex-snapshot
THE EFFECT OF CUSTOMER VALUE DIMENSIONS TO DESCRIBE CUSTOMER SATISFACTION AND BEHAVIORAL INTENTION OF SHARIA BANKS IN INDONESIA
inferred← citeshttps://doi.org/10.21326/ksdt.2012..37.001openalex-snapshot
The Influence of Image Compliance & Customer Orientation for components of Starwood Group Hotel Uniform
inferred← citeshttps://doi.org/10.21511/bbs.14(4).2019.07openalex-snapshot
The role of the sharia banking service quality in creating customers’ satisfaction and happiness (a survey of state-owned sharia banks in Indonesia)
inferred← citeshttps://doi.org/10.21776/ub.apmbaopenalex-snapshot
Asia Pacific Management and Business Application
inferred← citeshttps://doi.org/10.24136/oc.2019.017openalex-snapshot
Disclosure of intellectual capital in financial reports: case of Latvia
inferred← citeshttps://doi.org/10.24843/matrik:jmbk.2020.v14.i01.p12openalex-snapshot
Membangun Kepuasan Nasabah Berbasis Dimensi Banking Service Quality (Studi Bank Syariah di Kabupaten Jember)
inferred← citeshttps://doi.org/10.24843/matrik:jmbk.2020.v14.i02.p07openalex-snapshot
Membangun Loyalitas Pelanggan Berbasis E-Service Quality Dengan Mediasi Kepuasan Pelanggan (Studi pada Transportasi Online Grab-Car di Kota Medan)
inferred← citeshttps://doi.org/10.24843/matrik:jmbk.2021.v15.i02.p10openalex-snapshot
The Effect Of E-Services On Customer Commitments Medied By The Trust Variable
inferred← citeshttps://doi.org/10.26710/jbsee.v2i1.13openalex-snapshot
Sustainable Service Quality of Water and Sewerage Companies
inferred← citeshttps://doi.org/10.26710/jbsee.v3i1.25openalex-snapshot
Measuring Sustainable Service Quality of Malaysian Water and Sewerage Companies: A Pilot Study
inferred← citeshttps://doi.org/10.29117/jcsis.2023.0351openalex-snapshot
Islamic Banking: Past, Present and Future
inferred← citeshttps://doi.org/10.30587/umgeshic.v1i2.3433openalex-snapshot
THE EFFECT OF EMOTIONAL INTELLIGENCE ON THE QUALITY OF ADMINISTRATIVE SERVICE
inferred← citeshttps://doi.org/10.32890/ijms2025.32.1.1openalex-snapshot
SERVICE QUALITY AND CUSTOMER SATISFACTION THROUGH AIRQUAL DIMENSIONS: AN EMPIRICAL INVESTIGATION ON IRAQI AIRWAYS
inferred← citeshttps://doi.org/10.33102/jmifr.v16i2.221openalex-snapshot
The Linkages Effect of Service Quality, Customer Satisfaction and Customer Loyalty of Automobile Financing within the Malaysia Islamic Banking Industry
inferred← citeshttps://doi.org/10.33736/ijbs.581.2015openalex-snapshot
SUCCESS STRATEGIES IN ISLAMIC MARKETING MIX
inferred← citeshttps://doi.org/10.3390/su15032093openalex-snapshot
Sustainable Development Strategy of Low-Cost Airlines: Empirical Evidence for Indonesia Based on Analysis of Passenger Loyalty
inferred← citeshttps://doi.org/10.3846/bme.2012.06openalex-snapshot
BANK VALUE: COMPARING CUSTOMER AND EMPLOYEE PERCEPTIONS
inferred← citeshttps://doi.org/10.3923/rjbm.2014.319.337openalex-snapshot
Influencing Variables on Outsourcing Repeat Purchase Intention by Thailand’s Kasikornbank PCL
inferred← citeshttps://doi.org/10.3926/ic.428openalex-snapshot
Service quality in peacekeeping mission as a determinant of customer’s perceived value: Empirical evidence
inferred← citeshttps://doi.org/10.3990/2.358openalex-snapshot
Towards an analysis of "banking solutions" from the perspective of exporting companies in Brazil
inferred← citeshttps://doi.org/10.4018/979-8-3693-6813-8.ch003openalex-snapshot
Disentangling the Link Between Service Quality and Customer Brand Engagement
inferred← citeshttps://doi.org/10.4236/tel.2019.92021openalex-snapshot
A Comparison of Service Quality Dimensions in the Mobile Service Market: Evidence from Emerging Markets
inferred← citeshttps://doi.org/10.47772/ijriss.2022.6739openalex-snapshot
Impact of Service Quality on Customer Satisfaction: Evidence from A Mini Supermarket
inferred← citeshttps://doi.org/10.5267/j.msl.2018.6.002openalex-snapshot
The interaction of employee personal values and ability with service quality of commercial banks
inferred← citeshttps://doi.org/10.5296/ber.v12i4.20426openalex-snapshot
Customer Relationship Management Practices and Employee Sensitivities of Private Sector Banks: An Analysis in Indian Context
inferred← citeshttps://doi.org/10.5430/afr.v3n3p151openalex-snapshot
A Strategic Approach to Performance Management in Banks: The Balanced Scorecard
inferred← citeshttps://doi.org/10.5539/ijbm.v8n5p48openalex-snapshot
Islamic Bank Service Quality and Trust: Study on Islamic Bank in Makassar Indonesia
inferred← citeshttps://doi.org/10.5539/ijms.v3n4p130openalex-snapshot
Customer Orientation of Service Employees: A Case Study of Iranian Islamic Banking (Based on COSE Model)
inferred← citeshttps://doi.org/10.5755/j01.em.17.1.2282openalex-snapshot
SERVICE QUALITY EVALUATION IN LATVIAN BANKING
inferred← citeshttps://doi.org/10.6007/ijarems/v12-i1/15967openalex-snapshot
Impact of Service Quality on Customer Satisfaction in Islamic Banks of Qatar
inferred← citeshttps://doi.org/10.62823/ijira/5.2(ii).7747openalex-snapshot
An Analysis of Social Conditions of Migrant Female Domestic Workers in Delhi
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