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Internal marketing and service quality in restaurants

https://doi.org/10.1108/02634501311324834
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1002/hrm.20031openalex-snapshot
The importance of pay in employee motivation: Discrepancies between what people say and what they do
inferredcites →https://doi.org/10.1002/job.322openalex-snapshot
Self‐determination theory and work motivation
inferredcites →https://doi.org/10.1007/bf02944318openalex-snapshot
The impact of Internal Marketing to Market Orientation concept and their effects to bank performance
inferredcites →https://doi.org/10.1016/s0277-9536(03)00351-4openalex-snapshot
The measurement of effort–reward imbalance at work: European comparisons
inferredcites →https://doi.org/10.1037/0033-2909.107.2.238openalex-snapshot
Comparative fit indexes in structural models.
inferredcites →https://doi.org/10.1057/fsm.2008.26openalex-snapshot
The impact of internal marketing on the perception of service quality in retail banking: A Ghanaian case
inferredcites →https://doi.org/10.1080/02642060701849840openalex-snapshot
Internal marketing, organisational culture, job satisfaction, and organisational performance in non-life insurance
inferredcites →https://doi.org/10.1080/0267257x.1995.9964326openalex-snapshot
Improving the quality of services marketing: Service (Re) design is the critical link
inferredcites →https://doi.org/10.1080/0267257x.1995.9964388openalex-snapshot
Internal marketing: Concepts, measurement and application
inferredcites →https://doi.org/10.1080/13678860110076006openalex-snapshot
Continuing professional development in higher education
inferredcites →https://doi.org/10.1080/14783360802323479openalex-snapshot
How to improve service quality: Internal marketing as a determining factor
inferredcites →https://doi.org/10.1093/oep/gpn017openalex-snapshot
Job security and job protection
inferredcites →https://doi.org/10.1097/nna.0b013e3181c47d30openalex-snapshot
Job Embeddedness as a Nurse Retention Strategy for Rural Hospitals
inferredcites →https://doi.org/10.1108/01437720610683976openalex-snapshot
Constructing factors related to worker retention
inferredcites →https://doi.org/10.1108/02634501011078147openalex-snapshot
Internal marketing: service quality in leisure services
inferredcites →https://doi.org/10.1108/02652320510629881openalex-snapshot
A comparison of service quality in the banking industry
inferredcites →https://doi.org/10.1108/02652320610712102openalex-snapshot
Correlates of customer loyalty to their bank: a case study in Nigeria
inferredcites →https://doi.org/10.1108/02652321111145943openalex-snapshot
The impact of internal marketing on commercial banks' market orientation
inferredcites →https://doi.org/10.1108/02656711111172559openalex-snapshot
Reliability of the internal service encounter
inferredcites →https://doi.org/10.1108/02656719910274290openalex-snapshot
Internal service quality – an empirical assessment
inferredcites →https://doi.org/10.1108/03090560310486960openalex-snapshot
Internal marketing and the mediating role of organisational competencies
inferredcites →https://doi.org/10.1108/03090560310498813openalex-snapshot
Internal marketing issues and challenges
inferredcites →https://doi.org/10.1108/03090560810903664openalex-snapshot
Broadening even more the internal marketing concept
inferredcites →https://doi.org/10.1108/08876040010327248openalex-snapshot
Service quality perspectives and satisfaction in private banking
inferredcites →https://doi.org/10.1108/08876049810226937openalex-snapshot
Market orientation, service quality and business profitability: a conceptual model and empirical evidence
inferredcites →https://doi.org/10.1108/08876049910266031openalex-snapshot
Management behavior and barriers to market orientation in retailing companies
inferredcites →https://doi.org/10.1108/09564239510078849openalex-snapshot
Internal marketing: a review and some interdisciplinary research challenges
inferredcites →https://doi.org/10.1108/09564239510091349openalex-snapshot
Towards the measurement of internal service quality
inferredcites →https://doi.org/10.1108/09590550910964620openalex-snapshot
Internal marketing impact on business performance in a retail context
inferredcites →https://doi.org/10.1108/09596110110395947openalex-snapshot
Exploring hotel internal service chains: a theoretical approach
inferredcites →https://doi.org/10.1108/09596110610642000openalex-snapshot
The competency model of hospitality service: why it doesn't deliver
inferredcites →https://doi.org/10.1108/09596110910955695openalex-snapshot
An exploratory study of US lodging properties' organizational practices on employee turnover and retention
inferredcites →https://doi.org/10.1108/09596119810199282openalex-snapshot
Productivity, quality and relationship marketing in service operations
inferredcites →https://doi.org/10.1108/09604520210442065openalex-snapshot
Measurement of internal service quality: application of the SERVQUAL battery to internal service quality
inferredcites →https://doi.org/10.1108/09604520410546815openalex-snapshot
Interactive service quality in service encounters: empirical illustration and models
inferredcites →https://doi.org/10.1108/09604520510585370openalex-snapshot
The importance of attitude and appearance in the service encounter in retail and hospitality
inferredcites →https://doi.org/10.1108/10595421211200179openalex-snapshot
An empirical model of marketing strategy and shareholder value
inferredcites →https://doi.org/10.1108/eb006032openalex-snapshot
USING INTERNAL MARKETING TO DEVELOP A NEW CULTURE—THE CASE OF ERICSSON QUALITY
inferredcites →https://doi.org/10.1108/eb008162openalex-snapshot
BIG IDEAS IN SERVICES MARKETING
inferredcites →https://doi.org/10.1108/eb059583openalex-snapshot
Erratum
inferredcites →https://doi.org/10.1108/eum0000000001069openalex-snapshot
Internal Marketing: Making Marketing Happen
inferredcites →https://doi.org/10.1111/j.1467-6494.1971.tb00066.xopenalex-snapshot
The effects of extrinsic incentive on some qualitative aspects of task performance1
inferredcites →https://doi.org/10.1111/j.1467-6494.1992.tb00922.xopenalex-snapshot
Intrinsic, Extrinsic, and Amotivational Styles as Predictors of Behavior: A Prospective Study
inferredcites →https://doi.org/10.1111/j.1540-5915.1997.tb01313.xopenalex-snapshot
Reexamining a Model for Evaluating Information Center Success Using a Structural Equation Modeling Approach
inferredcites →https://doi.org/10.1146/annurev.psych.52.1.141openalex-snapshot
On Happiness and Human Potentials: A Review of Research on Hedonic and Eudaimonic Well-Being
inferredcites →https://doi.org/10.1177/00187267035611006openalex-snapshot
Work at Leisure and Leisure at Work: A Study of the Emotional Labour of Tour Reps
inferredcites →https://doi.org/10.1177/002224299205600304openalex-snapshot
Measuring Service Quality: A Reexamination and Extension
inferredcites →https://doi.org/10.1177/002224378101800104openalex-snapshot
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
inferredcites →https://doi.org/10.1177/002224378201900208openalex-snapshot
Perceived Organizational Climate and the Process of Salesperson Motivation
inferredcites →https://doi.org/10.1177/002224378802500207openalex-snapshot
An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment
inferredcites →https://doi.org/10.1177/0256090920040203openalex-snapshot
Measuring Service Quality: Servqual vs. Servperf Scales
inferredcites →https://doi.org/10.1177/1094670504271154openalex-snapshot
Measuring Internal Market Orientation
inferredcites →https://doi.org/10.1207/s15327965pli1104_01openalex-snapshot
The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior
inferredcites →https://doi.org/10.1504/ijsom.2010.029487openalex-snapshot
Customer participation in the service process: a model and research propositions
inferredcites →https://doi.org/10.1509/jmkr.40.3.310.19238openalex-snapshot
Measuring the Hedonic and Utilitarian Dimensions of Consumer Attitude
inferredcites →https://doi.org/10.2307/1251239openalex-snapshot
Causal Models in Marketing
inferredcites →https://doi.org/10.2307/1252196openalex-snapshot
On Great Service: A Framework for Action
inferredcites →https://doi.org/10.2307/3069441openalex-snapshot
TOWARD A GREATER UNDERSTANDING OF HOW DISSATISFACTION DRIVES EMPLOYEE TURNOVER.
inferredcites →https://doi.org/10.4324/9780203207352-11openalex-snapshot
Internal marketing in the light of relationship marketing and network organizations
inferredcites →https://doi.org/10.4324/9780203207352.ch11openalex-snapshot
Services marketing starts from within
inferredcites →https://doi.org/10.4324/9780203207352.pt2openalex-snapshot
Internal marketing in the light of relationship marketing and network organizations
inferredcites →https://doi.org/10.4324/9781315258324-16openalex-snapshot
A THEORY OF HUMAN MOTIVATION
inferredcites →https://doi.org/10.4324/9781315812168openalex-snapshot
Psychology and Work
inferredcites →https://doi.org/10.5539/ibr.v5n1p72openalex-snapshot
Importance of the Motivational Factors Affecting Employees Satisfaction
inferredcites →https://doi.org/10.5539/ijms.v3n2p107openalex-snapshot
Relationship between Internal Marketing and Service Quality with Customers' Satisfaction
inferredcites →https://doi.org/10.5897/ajbm.9000254openalex-snapshot
Employees as customers - An internal marketing study of the Avis car rental group in South Africa
inferredcites →https://doi.org/10.5897/ajbm10.829openalex-snapshot
Modeling link between internal service quality in human resources management and employees retention: A case of Pakistani privatized and public sector banks

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

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Determinants of Market Orientation of Bosnia and Herzegovina Companies in the Food Processing Industry
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Internal Marketing and Talent Management as Integral Elements of Employer Branding Strategies
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Internal Marketing Mix Operationalization: A Review of the Literature
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The impact of personal and functional aspects of restaurant employee service behaviour on customer satisfaction
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Prioritization of internal marketing practices according to their influence on employee satisfaction by comparing IPA and AIPA
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Developing a people-technology hybrids model to unleash innovation and creativity: The new hospitality frontier
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An Empirical Investigation of the Impact of Commitment and Trust on Internal Marketing
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Improving employees’ performance through internal marketing and organizational learning: Mediating role of organizational innovation in an emerging market
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The importance of strengthening internal marketing: case study of a day spa
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How customer orientation enhances salespeople’s performance? A case study from an international market
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Why leadership style matters: a closer look at transformational leadership and internal marketing
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The evolution of services marketing, hospitality marketing and building the constituency model for hospitality marketing
inferred← citeshttps://doi.org/10.1108/ijchm-02-2014-0088openalex-snapshot
A multidimensional model of marketing culture and performance
inferred← citeshttps://doi.org/10.1108/ijphm-02-2018-0004openalex-snapshot
Role of internal service quality in enhancing patient centricity and internal customer satisfaction
inferred← citeshttps://doi.org/10.1108/ijphm-11-2017-0063openalex-snapshot
Towards internal marketing practices in enhancing job engagement
inferred← citeshttps://doi.org/10.1108/jeim-09-2018-0206openalex-snapshot
Development and validation of a multidimensional instrument for measuring internal marketing in Chinese higher education
inferred← citeshttps://doi.org/10.1108/jstp-11-2013-0259openalex-snapshot
The influence of internal market orientation on external outcomes
inferred← citeshttps://doi.org/10.1108/md-08-2022-1168openalex-snapshot
HR practices, service orientation and employee outcomes: a regulatory foci
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Collective job crafting and team service recovery performance: a moderated mediation mechanism
inferred← citeshttps://doi.org/10.1108/qmr-04-2023-0050openalex-snapshot
Developing internal marketing strategies for measuring and managing employee-based brand equity
inferred← citeshttps://doi.org/10.1108/tqm-03-2022-0091openalex-snapshot
The effect of brand experiences and relational benefits on loyalty in the fast-food restaurants
inferred← citeshttps://doi.org/10.1177/0972063419835127openalex-snapshot
Internal Service Quality: Insights from Healthcare Sector
inferred← citeshttps://doi.org/10.1177/0972262915597088openalex-snapshot
Internal Marketing: Scale Development and Validation
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A systematic and critical review of restaurants’ business performance: Future directions for theory and practice
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Socio-demographic and lifestyle factors associated with understanding fast food consumption among adults in Cambodia
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Socio-demographic and lifestyle factors associated with understanding fast food consumption among adults in Cambodia
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Ciberactivismo árabe: del papel a la red
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A influência da tecnologia da informação sobre os relacionamentos amorosos na modernidade líquida
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Internal marketing in the last decade: a systematic review
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Motyvacija viešajame sektoriuje ‒ motyvacinių alternatyvų teorinės įžvalgos Maslowo poreikių hierarchijos kontekste
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A Critical Inquiry of the Internal Marketing Discourse And a Future Research Agenda
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Does relational paradigm lead to staff commitment: evidence from Indian call centres
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INTERNAL MARKETING IN PUBLIC SERVICE SECTOR AND ITS EFFECT ON JOB SATISFACTION
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Structural Equation Model of Guests’ Satisfaction of Inland Resorts in Region xii
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IMPROVING RELATIONSHIP QUALITY: A RELATIONAL MODEL OF INTERNAL MARKETING AND COMMITMENT TO CUSTOMER SERVICE IN HIGHER EDUCATION
inferred← citeshttps://doi.org/10.20867/tosee.04.44openalex-snapshot
DOES INTERNAL MARKETING FOSTER EMPLOYEE CREATIVITY IN THE HOSPITALITY INDUSTRY? A CONCEPTUAL APPROACH
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İç Hizmet Kalitesinin İşgören Performansı Üzerindeki Etkisinde Kurumsal Aidiyetin Aracı Rolü
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Pillars of internal marketing and their impact on staff performance
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The Effect of Internal Marketing on Innovation in Hotels
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" دور التسویق الداخلی فی تحقیق الالتزام التنظیمی للعاملین : دراسة تطبیقیة على العاملین بقطاع برید القاهرة الکبرى "
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Contexto, situaciones personales y condiciones laborales en la construcción colectiva de la calidad del servicio interno en el sector hotelero internacional
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Analysing the Relationship Between Hotels’ Internal Marketing and Employee Engagement Dimensions
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What is the Impact of Internal Marketing Strategies on Organizational Talent Retention? A Case Study at Jupiter Marina Hotel
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Measuring a Multifaceted Concept: A high Order Confirmatory Factor Analysis Towards Internal Marketing
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STRATEGI PEMASARAN DALAM MEMPENGARUHI KEPUTUSAN PEMBELIAN MELALUI NIAT SEBAGAI MEDIASI
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SERVICE QUALITY OF HOTELS SERVING SAUDI TOURISM INDUSTRY
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Factors of Customer Satisfaction in Service Sector: Does Quality of Service Matter?
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Understanding the influence of organisational culture on service quality in private hospitals in Ghana.
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THE MODERATING ROLE OF INTERNAL MARKETING ON THE RELATIONSHIP BETWEEN ORGANIZATIONAL TRUST AND JOB ENGAGEMENT: EVIDENCE FROM HOTELS AND TRAVEL AGENCIES
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Customer Satisfaction and Revisit Intention towards Fast Food Restaurants in Sri Lanka
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Customer Satisfaction, Revisit Intention and Word of Mouth in the Restaurant Business
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The Role of Holistic Marketing in Enhancing Customer Confidence-An Exploratory Study of the Opinions of A Sample of Employees of Zain Mobile Communications Company in The City of Mosul
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Drivers of Chinese Hotel Employees’ Intentions to Implement Loyalty Programme Practices
inferred← citeshttps://doi.org/10.3390/admsci9040085openalex-snapshot
A Hierarchical Model of Mediation Effect of Motivation (MO) between Internal Marketing (IM) and Service Innovation (SI)
inferred← citeshttps://doi.org/10.3390/ijerph18073670openalex-snapshot
The Influence of Internal Marketing and Job Satisfaction on Task Performance and Counterproductive Work Behavior in an Emerging Market during the COVID-19 Pandemic
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A Systematic Review of the Influence of Internal Marketing on Service Innovation
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Internal service quality and employees’ perceptions of rail commuter service quality in Johannesburg
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Internal marketing and service quality in Jordanian Hotels
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Strengthening graduate employee commitment through internal marketing in the South African retail banking industry
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An Evaluation of the Relationship between Human Resource Practices and Service Quality: An Empirical Investigation in the Canadian Hotel Industry.
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O impacto do marketing interno na compatibilidade de objetivos interdepartamentais e na satisfação do cliente numa agência de publicidade
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O IMPACTO DO MARKETING INTERNO NA COMPATIBILIDADE DE OBJETIVOS INTERDEPARTAMENTAIS E NA SATISFAÇÃO DO CLIENTE NUMA AGÊNCIA DE PUBLICIDADE
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HIERARCHICAL MODEL OF INTERNAL MARKETING TO PREDICT EMPLOYEE SATISFACTION AND TURNOVER INTENTION
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Satisfacción laboral en el sector gastronómico: Caso destinos turísticos de Manabí, Ecuador
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Study on the effect of internal marketing on service quality: Systematic Literature Review
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The influence of internal service quality and employee satisfaction on organizational commitment in travel agencies: The case of Serbia
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EFFECTS OF INTERNAL MARKETING ON TURNOVER INTENTION OF FRONTLINE EMPLOYEES IN THE TRAVEL AND TOUR AGENCIES IN SABAH
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