On the public citation graph

Relationship marketing can mitigate product and service failures

https://doi.org/10.1108/08876040310461264
0 signed · 141 inferred · view as graph

Inferred edges come from two machine sources: sweeps of open repository metadata (mostly SSRN and Zenodo), and a bulk OpenAlex citation snapshot. Every row below is labelled with the one it came from. Neither is a complete citation index — absence here is not evidence of absence.

Is this your work? Sign in with ORCID and put your name on the claims that are yours.
Claim with ORCID
Reference health. See whether every reference in this work resolves to a known work and none has been retracted — and get a dated CiteStamped badge you can embed.
See reference health

What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1016/0019-8501(94)90007-8openalex-snapshot
The relationship marketing process: A conceptualization and application
inferredcites →https://doi.org/10.1016/0022-4359(93)90015-bopenalex-snapshot
The effects of perceived justice on complainants' negative word-of-mouth behavior and repatronage intentions
inferredcites →https://doi.org/10.1016/0022-4359(93)90016-copenalex-snapshot
A typology of retail failures and recoveries
inferredcites →https://doi.org/10.1016/s0022-4359(97)90003-8openalex-snapshot
The effects of distributive, procedural, and interactional justice on postcomplaint behavior
inferredcites →https://doi.org/10.1080/08853134.2000.10754228openalex-snapshot
Customer Loyalty to the Salesperson and the Store: Examining Relationship Customers in an Upscale Retail Context
inferredcites →https://doi.org/10.1080/714005011openalex-snapshot
The Application of a Relationship Marketing Perspective in Retail Banking
inferredcites →https://doi.org/10.1086/208978openalex-snapshot
Consumer Reactions to Product Failure: An Attributional Approach
inferredcites →https://doi.org/10.1086/209236openalex-snapshot
A Program of Classical Conditioning Experiments Testing Variations in the Conditioned Stimulus and Context
inferredcites →https://doi.org/10.1086/209259openalex-snapshot
A Critical Appraisal of Demand Artifacts in Consumer Research
inferredcites →https://doi.org/10.1108/08876049510094487openalex-snapshot
The effects of customer service on consumer complaining behavior
inferredcites →https://doi.org/10.1111/j.2044-8325.1990.tb00506.xopenalex-snapshot
The measurement and antecedents of affective, continuance and normative commitment to the organization
inferredcites →https://doi.org/10.1177/002224378702400408openalex-snapshot
Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry
inferredcites →https://doi.org/10.1177/0092070300281003openalex-snapshot
Managing Market Relationships
inferredcites →https://doi.org/10.1177/0092070300281006openalex-snapshot
The Antecedents and Consequences of Customer-Centric Marketing
inferredcites →https://doi.org/10.1177/009207039001800101openalex-snapshot
Voice, Exit, and Negative Word-of-Mouth Behaviors: An Investigation Across Three Service Categories
inferredcites →https://doi.org/10.1177/0092070394221005openalex-snapshot
Antecedents to Customer Expectations for Service Recovery
inferredcites →https://doi.org/10.1177/0092070398263001openalex-snapshot
Why Don't Some People Complain? A Cognitive-Emotive Process Model of Consumer Complaint Behavior
inferredcites →https://doi.org/10.1177/109467050024002openalex-snapshot
A Bayesian Network Model of the Consumer Complaint Process
inferredcites →https://doi.org/10.1177/109467050032002openalex-snapshot
An Empirical Investigation of Customer Satisfaction after Service Failure and Recovery
inferredcites →https://doi.org/10.1287/mksc.17.1.45openalex-snapshot
A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction
inferredcites →https://doi.org/10.2307/1251126openalex-snapshot
Developing Buyer-Seller Relationships
inferredcites →https://doi.org/10.2307/1251817openalex-snapshot
Relationship Quality in Services Selling: An Interpersonal Influence Perspective
inferredcites →https://doi.org/10.2307/1251829openalex-snapshot
An Examination of the Nature of Trust in Buyer-Seller Relationships
inferredcites →https://doi.org/10.2307/1251946openalex-snapshot
The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships
inferredcites →https://doi.org/10.2307/1252059openalex-snapshot
Factors Affecting Trust in Market Research Relationships
inferredcites →https://doi.org/10.2307/1252074openalex-snapshot
Customer Switching Behavior in Service Industries: An Exploratory Study
inferredcites →https://doi.org/10.2307/1252161openalex-snapshot
Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing
inferredcites →https://doi.org/10.2307/1252174openalex-snapshot
The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
inferredcites →https://doi.org/10.2307/1252265openalex-snapshot
Determinants of Long-Term Orientation in Buyer-Seller Relationships
inferredcites →https://doi.org/10.2307/1252308openalex-snapshot
The Commitment-Trust Theory of Relationship Marketing
inferredcites →https://doi.org/10.2307/351903openalex-snapshot
The Dyadic Trust Scale: Toward Understanding Interpersonal Trust in Close Relationships

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

inferred← citeshttps://doi.org/10.2139/ssrn.1277184openalex-extracted
What Drives the Choice of Third Party Logistics Provider?
inferred← citeshttps://doi.org/10.1002/cb.1408openalex-snapshot
The empirical link between relationship marketing tools and consumer retention in retail marketing
inferred← citeshttps://doi.org/10.1007/978-3-030-00380-7_2openalex-snapshot
What Is Brand Hate?
inferred← citeshttps://doi.org/10.1007/978-3-030-71782-7_30openalex-snapshot
Evaluation of Factors Contributing to the Repurchase Intention of the Automobile Industry Using Sparse Modeling
inferred← citeshttps://doi.org/10.1007/978-3-319-13440-6_8openalex-snapshot
Customer Responses to Service Failure and Recovery Experiences
inferred← citeshttps://doi.org/10.1007/978-3-319-41519-2_2openalex-snapshot
What Is Brand Hate?
inferred← citeshttps://doi.org/10.1007/978-3-319-47331-4_153openalex-snapshot
Problem Augmentation in Services: Consumer Gratitude or Frustration? An Extended Abstract
inferred← citeshttps://doi.org/10.1007/s10551-005-1899-0openalex-snapshot
‘Consumers’ Evaluation of Unethical Marketing Behaviors: The Role of Customer Commitment’
inferred← citeshttps://doi.org/10.1007/s11628-016-0333-2openalex-snapshot
Perceived justice and post-recovery satisfaction in banking service failures: Do commitment types matter?
inferred← citeshttps://doi.org/10.1007/s12144-020-01228-8openalex-snapshot
The influence of emotional intelligence and relationship quality on the service recovery effect of online platform ecosystem
inferred← citeshttps://doi.org/10.1007/s12927-011-0004-8openalex-snapshot
Service recovery: Literature review and research issues
inferred← citeshttps://doi.org/10.1016/j.ausmj.2011.10.016openalex-snapshot
Predicting First Year Student Transfer Intentions: Do Relationships Matter?
inferred← citeshttps://doi.org/10.1016/j.ijhm.2011.06.004openalex-snapshot
Opportunistic customer complaining: Causes, consequences, and managerial alternatives
inferred← citeshttps://doi.org/10.1016/j.ijhm.2011.06.015openalex-snapshot
The role of tie strength on consumer dissatisfaction responses
inferred← citeshttps://doi.org/10.1016/j.ijhm.2011.09.010openalex-snapshot
The effects of brand relationship quality on responses to service failure of hotel consumers
inferred← citeshttps://doi.org/10.1016/j.ijhm.2013.02.014openalex-snapshot
The roles of brand equity and branding strategy: A study of restaurant food crises
inferred← citeshttps://doi.org/10.1016/j.indmarman.2016.01.002openalex-snapshot
Managing business-to-business relationships under conditions of employee attrition: A transparency approach
inferred← citeshttps://doi.org/10.1016/j.jbusres.2014.11.042openalex-snapshot
How does brand misconduct affect the brand–customer relationship?
inferred← citeshttps://doi.org/10.1016/j.jretai.2014.04.004openalex-snapshot
How Online Product Reviews Affect Retail Sales: A Meta-analysis
inferred← citeshttps://doi.org/10.1016/j.jretconser.2004.03.003openalex-snapshot
Exploring the role of relationship variables in predicting customer voice to a service worker
inferred← citeshttps://doi.org/10.1016/j.jretconser.2016.11.005openalex-snapshot
Comfort in brick and mortar shopping experiences: Examining antecedents and consequences of comfortable retail experiences
inferred← citeshttps://doi.org/10.1016/j.procs.2021.08.144openalex-snapshot
Factors of loyalty across corporate brand images, products, dealers, sales staff, and after-sales services in the automotive industry
inferred← citeshttps://doi.org/10.1016/j.tre.2010.09.008openalex-snapshot
Influence of 3PL service offerings on client performance in India
inferred← citeshttps://doi.org/10.1057/s41270-019-00050-xopenalex-snapshot
Loyalty management in durable consumer goods: trends in the influence of recommendation intention on repurchase intention by time after purchase
inferred← citeshttps://doi.org/10.1080/00076791.2010.511185openalex-snapshot
The evolution of business continuity management: A historical review of practices and drivers
inferred← citeshttps://doi.org/10.1080/00913367.2022.2066034openalex-snapshot
Celebrities As Brand Shields: The Role of Parasocial Relationships in Dampening Negative Consequences from Brand Transgressions
inferred← citeshttps://doi.org/10.1080/02642060701346425openalex-snapshot
Strengthening the Quality–Loyalty Linkage: The Role of Customer Orientation and Interpersonal Relationship
inferred← citeshttps://doi.org/10.1080/02642060701570784openalex-snapshot
Small Business–Bank Relationships and the Role of Internet Banking
inferred← citeshttps://doi.org/10.1080/02642060902793342openalex-snapshot
Exploration of lead factors affecting service recovery
inferred← citeshttps://doi.org/10.1080/02642069.2011.529438openalex-snapshot
The role of customer affection and trust in loyalty rebuilding after service failure and recovery
inferred← citeshttps://doi.org/10.1080/02642069.2016.1272588openalex-snapshot
Quality function deployment in failure recovery and prevention
inferred← citeshttps://doi.org/10.1080/13527266.2025.2462257openalex-snapshot
Sender in focus: Impact of tie-strength of the service provider-sender and sender-receiver on word of mouth
inferred← citeshttps://doi.org/10.1080/14735970.2004.11419926openalex-snapshot
Trust and Corporate Communications
inferred← citeshttps://doi.org/10.1080/15332660802279487openalex-snapshot
Defensive Relationship Marketing: Avoiding Decreasing Sales From Customers in Consumer Goods Mass Markets
inferred← citeshttps://doi.org/10.1080/15332667.2012.705249openalex-snapshot
Tacit Knowledge as Competitive Advantage in Relationship Marketing: A Literature Review and Theoretical Implications
inferred← citeshttps://doi.org/10.1080/15332667.2015.1069526openalex-snapshot
Customers’ Attribution of Blame in Chain Store Settings: The Perspectives of Relationship Orientation
inferred← citeshttps://doi.org/10.1080/15332960903199109openalex-snapshot
The Impact of Exchange Lineage on Customers' Responses to Service Debacles and Subsequent Recovery
inferred← citeshttps://doi.org/10.1080/21639159.2021.1945940openalex-snapshot
Consumer response tendency and its implications for satisfaction and recommendation intention
inferred← citeshttps://doi.org/10.1108/02634500910955236openalex-snapshot
Relationship marketing research (1994‐2006)
inferred← citeshttps://doi.org/10.1108/02652321111152918openalex-snapshot
A multidimensional typology of customer relationships: from faltering to affective
inferred← citeshttps://doi.org/10.1108/02652321211236914openalex-snapshot
Exploring customer switching intentions through relationship marketing paradigm
inferred← citeshttps://doi.org/10.1108/08876040510625963openalex-snapshot
Competitive environment, market orientation, and the use of relational approaches to the marketing of charity beneficiary services
inferred← citeshttps://doi.org/10.1108/08876040710726301openalex-snapshot
An exploration of relational customers' response to service failure
inferred← citeshttps://doi.org/10.1108/08876040910985861openalex-snapshot
Betrayal? Relationship quality implications in service recovery
inferred← citeshttps://doi.org/10.1108/08876041011060459openalex-snapshot
The role of intimacy in service relationships: an exploration
inferred← citeshttps://doi.org/10.1108/08876041111161014openalex-snapshot
The consumer anger phenomena: causes and consequences
inferred← citeshttps://doi.org/10.1108/09564230810903514openalex-snapshot
An examination of the impact of cultural orientation and familiarity in service encounter evaluations
inferred← citeshttps://doi.org/10.1108/09600030510634571openalex-snapshot
Is the glass half full or half empty?
inferred← citeshttps://doi.org/10.1108/10610421111107987openalex-snapshot
A three‐stage model of consumer relationship investment
inferred← citeshttps://doi.org/10.1108/14601060510627803openalex-snapshot
Customer involvement in new product development
inferred← citeshttps://doi.org/10.1108/17465261111100879openalex-snapshot
Relationship marketing practice in Lithuanian logistics organizations
inferred← citeshttps://doi.org/10.1108/bfj-05-2012-0123openalex-snapshot
Consumer response to retail performance of organic food retailers
inferred← citeshttps://doi.org/10.1108/ebr-05-2013-0087openalex-snapshot
Internationalization and relationship marketing: an introduction
inferred← citeshttps://doi.org/10.1108/ijbm-04-2020-0191openalex-snapshot
Customer reactions to bank hypocrisy: the moderating role of customer–company identification and brand equity
inferred← citeshttps://doi.org/10.1108/ijbm-12-2019-0460openalex-snapshot
Impact of website attributes on customer engagement in banking: a solicitation of stimulus-organism-response theory
inferred← citeshttps://doi.org/10.1108/jcm-05-2018-2668openalex-snapshot
Fixing another firm’s mistake: how should recovering firms react?
inferred← citeshttps://doi.org/10.1108/jeim-10-2025-1081openalex-snapshot
The effects of AI-powered chatbot communication quality on consumer purchase intention: the mediating role of brand elements and consumer–brand relationships
inferred← citeshttps://doi.org/10.1108/jstp-10-2022-0238openalex-snapshot
When frontline robots emerge: the double-edged-sword effect of anticipated trust on intention to switch brands after service failure
inferred← citeshttps://doi.org/10.1108/mip-01-2022-0027openalex-snapshot
Enhancing relationship strategies with the live stream influencers
inferred← citeshttps://doi.org/10.1108/mip-06-2015-0125openalex-snapshot
Went in for Botox and left with a rhinoplasty
inferred← citeshttps://doi.org/10.1108/sl-05-2025-0099openalex-snapshot
Marketing-related failures: review, synthesis, and new research agenda
inferred← citeshttps://doi.org/10.1109/icieem.2009.5344404openalex-snapshot
Research on the formation mechanism of service recovery paradox
inferred← citeshttps://doi.org/10.1109/icmss.2011.5998854openalex-snapshot
Forgive Your Failures: How the Customer-Organization Relationship Benefits for the Service Recovery?
inferred← citeshttps://doi.org/10.1111/ijcs.70142openalex-snapshot
Customer Voice Behavior: A Systematic Review and Future Research Agenda
inferred← citeshttps://doi.org/10.11221/jima.71.12openalex-snapshot
自動車業界の企業・商品・販売会社を横断した再購入意向の要因
inferred← citeshttps://doi.org/10.1177/0273475311420229openalex-snapshot
When Students Complain
inferred← citeshttps://doi.org/10.1177/097324700700300207openalex-snapshot
Defining Relationship Marketing: A review of Research
inferred← citeshttps://doi.org/10.1177/1094670508319095openalex-snapshot
Who Wants a Relationship Anyway?
inferred← citeshttps://doi.org/10.1177/1094670509333789openalex-snapshot
Predicting the Likelihood of Voiced Complaints in the Self-Service Technology Context
inferred← citeshttps://doi.org/10.1177/1094670510365357openalex-snapshot
Impact of Service Failure: The Protective Layer of Customer Relationships
inferred← citeshttps://doi.org/10.12816/0007482openalex-snapshot
The Factors Predicting Students' Satisfaction with Universities' Healthcare Clinics' Services : A Case-Study from the Jordanian Higher Education Sector
inferred← citeshttps://doi.org/10.1300/j026v22n04_02openalex-snapshot
Participant Satisfaction with the Vocational Rehabilitation Process
inferred← citeshttps://doi.org/10.1300/j033v13n01_03openalex-snapshot
Determining Relationship Quality in the Development of Business-to-Business Financial Services
inferred← citeshttps://doi.org/10.13189/ujm.2015.030902openalex-snapshot
The Effect of Service Failure on Customer Switching Intention in the Tourism Industry
inferred← citeshttps://doi.org/10.14279/depositonce-2569openalex-snapshot
CKM-embedded Innovation Marketing as Success Driver for Product Innovation: Theoretical Framework and Empirical Research
inferred← citeshttps://doi.org/10.1504/ijstm.2006.011003openalex-snapshot
A dynamic evaluation of factors determining the quality of service perceived by clients: an empirical analysis focused on the consultancy sector
inferred← citeshttps://doi.org/10.15798/kaici.17.3.201509.323openalex-snapshot
A study on Influencing relationship between loyalty program’s perceived value and service loyalty in mobile telecommunication service market
inferred← citeshttps://doi.org/10.16962/eapjmrm/issn.2349-2317/2015/v6i1-3openalex-snapshot
BOOSTING SALES WITH RELATIONSHIP MARKETING: THE CASE OF INDIAN AGROCHEMICAL COMPANIES
inferred← citeshttps://doi.org/10.17323/1726-3247-2015-2-101-109openalex-snapshot
International Conference “Interfaces between Legality and Illegality in Markets”, February 5–6, 2015, Cologne, Germany
inferred← citeshttps://doi.org/10.17323/1726-3247-2015-2-110-118openalex-snapshot
Conversation with Mark Mizruchi: “There is Very Little Organizational Theory Left in Sociology Departments” (interviewed by Igor Chirikov)
inferred← citeshttps://doi.org/10.17323/1726-3247-2015-2-14-23openalex-snapshot
Exodus: How Migration is Changing Our World (an excerpt)
inferred← citeshttps://doi.org/10.17323/1726-3247-2015-2-150-154openalex-snapshot
Bringing Marketing Back to Markets Book review: Araujo L., Finch J., Kjellberg H. (eds) (2010) Reconnecting Marketing to Markets, Oxford: Oxford University Press
inferred← citeshttps://doi.org/10.17323/1726-3247-2015-2-24-54openalex-snapshot
Organizational Specifics of the Volunteer Movement: Comparing the Experience of Russia and France
inferred← citeshttps://doi.org/10.17323/1726-3247-2015-2-55-79openalex-snapshot
Academic Dishonesty in Modern Universities: A Review of Theoretical Approaches and Empirical Findings
inferred← citeshttps://doi.org/10.17323/1726-3247-2015-2-80-89openalex-snapshot
Trust and Uncertainty: How to Communicate Successfully Book Review: Gambetta D. (2011) Kody kriminal'nogo mira. Kak obshсhayutsya mezhdu soboy prestupniki [Codes of the Underworld: How Criminals Communicate], Cheboksary: Perfektum (in Russian)
inferred← citeshttps://doi.org/10.17509/image.v10i2.35080openalex-snapshot
RELATIONSHIP MARKETING OUTCOME DALAM KONTEKS PENDIDIKAN TINGGI: PERAN KOMITMEN AFEKTIF, SERVICE CO-CREATION DAN STUDENT ENGAGEMENT
inferred← citeshttps://doi.org/10.20491/isarder.2024.1827openalex-snapshot
Elektronik Ağızdan Ağıza Pazarlamanın Bilişsel Uyumsuzluk Perspektifinden, Tatmin ve Tavsiye Üzerindeki Etkisi (The Effect of Electronic Word of Mouth Marketing on Satisfaction and Recommendation from the Perspective of Cognitive Dissonance)
inferred← citeshttps://doi.org/10.21107/jsmb.v8i1.10817openalex-snapshot
Penggunaan Media Sosial Facebook, Twitter Dan Youtube Untuk Membangun Consumer Brand Relationship Oleh Merek-Merek Di Indonesia
inferred← citeshttps://doi.org/10.2139/ssrn.2233799openalex-snapshot
Barriers to Customer Integration into New Product Development Process: A Case of Apparel Industry in Pakistan
inferred← citeshttps://doi.org/10.22610/imbr.v1i2.875openalex-snapshot
The Evolution of Relationship Marketing (RM) Towards Customer Relationship Management (CRM): A Step towards Company Sustainability
inferred← citeshttps://doi.org/10.2307/20713587openalex-snapshot
Exploring the Potential Impact of Relationship Characteristics and Customer Attributes on the Outcomes of Third-party Logistics Arrangements
inferred← citeshttps://doi.org/10.2753/mtp1069-6679140201openalex-snapshot
Deviant Customer Behavior: An Exploration of Frontline Employee Tactics
inferred← citeshttps://doi.org/10.28932/jmm.v19i2.2433openalex-snapshot
Pengujian manfaat relasional dan kualitas hubungan sebagai anteseden loyalitas pelanggan
inferred← citeshttps://doi.org/10.29023/alanyaakademik.703212openalex-snapshot
İlişkisel Pazarlama Bilinirliğinin ve Uygulamalarının Belirlenmesi Üzerine Hizmet Sektörlerinde Nitel Bir Araştırma
inferred← citeshttps://doi.org/10.30519/ahtr.1656746openalex-snapshot
Paying More for The Experience: The Role of Servicescape, Hedonic Value, and Well-Being in Coffee Shops
inferred← citeshttps://doi.org/10.30519/ahtr.907743openalex-snapshot
The Role of Culture On Service Failure Perceptions and Service Recovery Expectations In Restaurants
inferred← citeshttps://doi.org/10.31390/gradschool_dissertations.4364openalex-snapshot
Rescuing Relationships: Toward an Understanding of Exchange Relationship Disruption and Recovery
inferred← citeshttps://doi.org/10.3389/fpsyg.2020.00777openalex-snapshot
Customer–Company Identification as the Enabler of Customer Voice Behavior: How Does It Happen?
inferred← citeshttps://doi.org/10.3390/su11164311openalex-snapshot
How Does Customer–Company Identification Enhance Customer Voice Behavior? A Moderated Mediation Model
inferred← citeshttps://doi.org/10.4018/ijcrmm.2012010104openalex-snapshot
A Literature Review and Classification of Relationship Marketing Research
inferred← citeshttps://doi.org/10.4102/ac.v15i1.302openalex-snapshot
Relationship intention amongst clothing retail customers: An exploratory study
inferred← citeshttps://doi.org/10.4324/9780080493060-16openalex-snapshot
Relationship marketing
inferred← citeshttps://doi.org/10.4337/9780857938602.00033openalex-snapshot
An empirical examination of the dark side of relationship marketing within a business-to-business context
inferred← citeshttps://doi.org/10.51415/10321/467openalex-snapshot
Store layout and its impact on consumer purchasing behaviour at convenience stores in Kwa Mashu
inferred← citeshttps://doi.org/10.5392/ijoc.2014.10.4.038openalex-snapshot
The Effects of Interaction Experience and Product Involvement on Decision Making of Purchase: The Corporate Facebook Page
inferred← citeshttps://doi.org/10.5430/jms.v5n4p14openalex-snapshot
Applying Fuzzy Multiple Criteria Decision-Making Method and Service Failure Index to Evaluate Restaurants’ Performance
inferred← citeshttps://doi.org/10.5937/industrija46-18061openalex-snapshot
Consumers' propensity to complain towards tourist agencies' services: Evidence from Serbia and Croatia
inferred← citeshttps://doi.org/10.6702/ijbi.2006.1.1.3openalex-snapshot
The Influence of Service Recovery Evaluation on Customer Post-Complaint Behavior
inferred← citeshttps://doi.org/10.9790/0837-1763441openalex-snapshot
The Relationship between Complaints, Emotion, Anger, and Subsequent Behavior of Customers
inferred← citeshttps://doi.org/10.9790/487x-1904031822openalex-snapshot
The Effect of Marketing Communication and Relationship Marketing to Business Success (Study on Consumer UD.Mitra Phillips Seafood Indonesia in Tampo)
Editorial review for independent work. ICSAC — the Institute for Complexity Science and Advanced Computing — runs a structured editorial panel for researchers publishing outside journals, and publishes on CiteStamp rails. Submission is free and goes through ORCID: icsacinstitute.org/submit.