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Does Customer Knowledge Affect How Loyalty is Formed?

https://doi.org/10.1177/109467002237494
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

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An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions
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Structural equation modeling in practice: A review and recommended two-step approach.
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Origins and functions of positive and negative affect: A control-process view.
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Emotion And Adaptation
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The Changing Role of Marketing in the Corporation
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Expectations, Performance Evaluation, and Consumers' Perceptions of Quality
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Analyzing the Commitment-Loyalty Link in Service Contexts
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A Contingency Approach to Modeling Satisfaction with Management Consulting Services
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The Antecedents and Consequences of Customer Satisfaction for Firms
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Explaining the Limited Effectiveness of Legalistic “Remedies” for Trust/Distrust
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Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers
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The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty
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Developing Buyer-Seller Relationships
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Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses
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The Behavioral Consequences of Service Quality
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The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships
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Whence Consumer Loyalty?
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The Effects of Organizational Differences and Trust on the Effectiveness of Selling Partner Relationships
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Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research
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The Commitment-Trust Theory of Relationship Marketing
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The Self-Regulation of Attitudes, Intentions, and Behavior
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A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
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Partnering as a Focused Market Strategy
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Service Quality: New Directions in Theory and Practice
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SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality

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inferred← citeshttps://doi.org/10.1108/intr-12-2015-0331openalex-snapshot
Customer citizenship behavior on social networking sites
inferred← citeshttps://doi.org/10.1108/jbim-05-2021-0274openalex-snapshot
Share of purchases in B2B: relative customer satisfaction indicators and customer characteristics as main influencers
inferred← citeshttps://doi.org/10.1108/josm-04-2013-0109openalex-snapshot
How technical and functional service quality drive consumer happiness
inferred← citeshttps://doi.org/10.1108/jpbm-06-2020-2936openalex-snapshot
Is social media marketing worth it for luxury brands? The dual impact of brand page satisfaction and brand love on word-of-mouth and attitudinal loyalty intentions
inferred← citeshttps://doi.org/10.1108/jpbm-10-2017-1640openalex-snapshot
Acquirer’s corporate reputation in cross-border acquisitions: the moderating effect of country image
inferred← citeshttps://doi.org/10.1108/jsm-06-2012-0105openalex-snapshot
The experience economy approach to festival marketing: vivid memory and attendee loyalty
inferred← citeshttps://doi.org/10.1108/jsm-08-2016-0301openalex-snapshot
Under-promising and over-delivering: pleasing the customer or strategic blunder?
inferred← citeshttps://doi.org/10.1108/jsm-10-2018-0288openalex-snapshot
Customer participation and service outcomes: mediating role of task-related affective well-being
inferred← citeshttps://doi.org/10.1108/jstp-06-2015-0127openalex-snapshot
Unlocking behaviors of long-term service consumers: the role of action inertia
inferred← citeshttps://doi.org/10.1108/md-03-2025-0808openalex-snapshot
Monarch butterfly biosphere reserve: antecedent dimensions of loyalty in an environment of co-creation of experiences
inferred← citeshttps://doi.org/10.1108/mip-09-2019-0489openalex-snapshot
Loyalty layers, expectations and the role of knowledge
inferred← citeshttps://doi.org/10.1108/mip-11-2014-0211openalex-snapshot
Determining the causal relationships that affect consumer-based brand equity
inferred← citeshttps://doi.org/10.1108/oir-06-2017-0197openalex-snapshot
The credibility and attribution of online reviews
inferred← citeshttps://doi.org/10.1108/sajbs-03-2019-0046openalex-snapshot
The mediating impact of customer satisfaction in relation of brand equity and brand loyalty
inferred← citeshttps://doi.org/10.1108/sjme-07-2023-0187openalex-snapshot
Consumer knowledge in marketing: a critical review and research agenda
inferred← citeshttps://doi.org/10.1108/tqm-02-2020-0019openalex-snapshot
Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model
inferred← citeshttps://doi.org/10.1108/tqm-10-2020-0236openalex-snapshot
Service quality, customer satisfaction and customer value: holistic determinants of loyalty and word-of-mouth in services
inferred← citeshttps://doi.org/10.1109/access.2021.3086679openalex-snapshot
Cyberbullying Behaviour: A Study of Undergraduate University Students
inferred← citeshttps://doi.org/10.1109/ccsii.2012.6470509openalex-snapshot
Exploring the influential antecedents of actual use of internet banking services in Indonesia
inferred← citeshttps://doi.org/10.1109/icmss.2009.5300872openalex-snapshot
Measuring the Service Quality of Online Bookstore: An Empirical Investigation
inferred← citeshttps://doi.org/10.1109/icsssm.2007.4280109openalex-snapshot
The Relationship between Perceived Performance and Consumer Satisfaction: The Moderating Role of Price, Price Consciousness and Conspicuous Consumption
inferred← citeshttps://doi.org/10.1109/ieem.2009.5373094openalex-snapshot
The relationships among brand image, brand trust, and online word-of-mouth: an example of online gaming
inferred← citeshttps://doi.org/10.1109/ieem.2010.5674402openalex-snapshot
The impacts of brand trust, customer satisfaction, and brand loyalty on word-of-mouth
inferred← citeshttps://doi.org/10.1109/ieem.2011.6118097openalex-snapshot
Service quality, brand image and price fairness impact on the customer satisfaction and loyalty
inferred← citeshttps://doi.org/10.1111/beer.12709openalex-snapshot
Can corporate social responsibility reduce customer mistreatment? A contingent dual‐process model
inferred← citeshttps://doi.org/10.1111/j.1467-8292.2009.00388.xopenalex-snapshot
LOYAUTÉ ET PERFORMANCE: UNE ANALYSE EMPIRIQUE DANS UN RÉSEAU COOPÉRATIF BANCAIRE
inferred← citeshttps://doi.org/10.1111/j.1470-6431.2009.00777.xopenalex-snapshot
The effect of service quality on trust and commitment varying across generations
inferred← citeshttps://doi.org/10.1111/j.1745-493x.2009.03164.xopenalex-snapshot
INNOVATION IN LOGISTICS OUTSOURCING RELATIONSHIPS: PROACTIVE IMPROVEMENT BY LOGISTICS SERVICE PROVIDERS AS A DRIVER OF CUSTOMER LOYALTY
inferred← citeshttps://doi.org/10.1123/jsm.26.2.177openalex-snapshot
Toward Team or Player? How Trust, Vicarious Achievement Motive, and Identification Affect Fan Loyalty
inferred← citeshttps://doi.org/10.1145/2691517.2691520openalex-snapshot
Understanding Trust in IT Artifacts
inferred← citeshttps://doi.org/10.11591/ijere.v3i3.6191openalex-snapshot
Analysis of Customer Loyalty through Total Quality Service, Customer Relationship Management, and Customer Satisfaction
inferred← citeshttps://doi.org/10.11648/j.ebm.20230904.11openalex-snapshot
An Empirical Analysis of Factors Influencing Customer Satisfaction in the Telecommunications Industry Through the Mediating Role of Loyalty Programs
inferred← citeshttps://doi.org/10.11648/j.jim.20180704.11openalex-snapshot
Delays in Services and Customer Service Evaluation: A Study of Family Dining Restaurants of Pakistan
inferred← citeshttps://doi.org/10.1177/0047287512465959openalex-snapshot
Tourist Behavior Intentions and the Moderator Effect of Knowledge of UNESCO World Heritage Sites
inferred← citeshttps://doi.org/10.1177/0092070304269111openalex-snapshot
Customer Relationship Dynamics: Service Quality and Customer Loyalty in the Context of Varying Levels of Customer Expertise and Switching Costs
inferred← citeshttps://doi.org/10.1177/0258042x231196666openalex-snapshot
Are Retail Investors in Emerging Economies SRI Ready?
inferred← citeshttps://doi.org/10.1177/0266666919832649openalex-snapshot
Farmers’ perception of the quality of mobile-based extension services in egypt: A comparison between public and private provision
inferred← citeshttps://doi.org/10.1177/1096348014525630openalex-snapshot
The Effect of Tourist Relationship Perception on Destination Loyalty at a World Heritage Site in China
inferred← citeshttps://doi.org/10.1186/1472-6963-13-22openalex-snapshot
Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters
inferred← citeshttps://doi.org/10.12816/0003778openalex-snapshot
Effectiveness of Information Technology on Human Resource Management
inferred← citeshttps://doi.org/10.1287/serv.2015.0119openalex-snapshot
Loyalty and Profitability of VIP and Non-VIP Customers in the Banking Service Industry
inferred← citeshttps://doi.org/10.1287/serv.3.2.158openalex-snapshot
The Impact of Operations Performance on Customer Loyalty
inferred← citeshttps://doi.org/10.12928/mf.v18i1.18457openalex-snapshot
MODEL LOYALITAS PELANGGAN BERBASIS REPUTASI MEREK DAN KEPUASAN TERHADAP PRODUK FARMASI DI APOTEK KOTA MEDAN, SUMATERA UTARA
inferred← citeshttps://doi.org/10.12940/jfb.2016.20.1.173openalex-snapshot
A Study on the Effect of Mediating Roles on Attractiveness of Alternatives on the Relationship between the Quality of Beauty Service and the Service Loyalty
inferred← citeshttps://doi.org/10.1300/j054v18n02_01openalex-snapshot
Motivations and Relationship Outcomes: The Mediating Role of Trust and Satisfaction
inferred← citeshttps://doi.org/10.1300/j066v17n01_03openalex-snapshot
The Role of Individualism/Collectivism in Critical Classroom Encounters
inferred← citeshttps://doi.org/10.1300/j150v13n03_09openalex-snapshot
Service Recovery and Pre-Emptive Strategies for Service Failure: Both Lead to Customer Satisfaction and Loyalty, But for Different Reasons
inferred← citeshttps://doi.org/10.1353/jda.2015.0046openalex-snapshot
Malaysian Fast Food Brand Equity
inferred← citeshttps://doi.org/10.1371/journal.pone.0246562openalex-snapshot
New perspectives on satisfaction and loyalty in festival tourism: The function of tangible and intangible attributes
inferred← citeshttps://doi.org/10.1504/ijstm.2013.055624openalex-snapshot
What can influence the consumers' online word-of-mouth? An online gaming perspective
inferred← citeshttps://doi.org/10.1504/ijwbc.2012.046259openalex-snapshot
Relationships between brand awareness and online word-of-mouth: an example of online gaming community
inferred← citeshttps://doi.org/10.1509/jmkg.71.1.067openalex-snapshot
A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics
inferred← citeshttps://doi.org/10.1509/jmkg.71.1.67openalex-snapshot
A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics
inferred← citeshttps://doi.org/10.15706/jksms.2011.12.5.010openalex-snapshot
A Study on the Effect of Relational Benefit and Perceived Risk on Performance of Relationship Marketing in the Insurance Industry
inferred← citeshttps://doi.org/10.15719/geba.9.5.200812.159openalex-snapshot
The Impact of Product Heterogeneity on Online Consumer Behavior in Korea
inferred← citeshttps://doi.org/10.15830/amj.2018.19.4.61openalex-snapshot
Examining Decision-Making of Participating in Open Innovation Platform : The Case of Biotechnology Industry
inferred← citeshttps://doi.org/10.1590/s0034-759020180407openalex-snapshot
ANTECEDENTS AND CONSEQUENCES OF CORPORATE IMAGE: CONVENTIONAL AND ISLAMIC BANKS
inferred← citeshttps://doi.org/10.16980/jitc.10.5.201410.655openalex-snapshot
The study on the moderating effect of authenticity and ATC (Attitude Toward Complaining) in equity perception following service failure condition
inferred← citeshttps://doi.org/10.17261/pressacademia.2022.1627openalex-snapshot
Brand equity, brand loyalty and the mediating role of customer satisfaction: evidence from medical cosmetics brands
inferred← citeshttps://doi.org/10.17705/1cais.03427openalex-snapshot
Seek or Provide: Comparative Effects of Online Information Sharing on Seniors’ Quality of Life
inferred← citeshttps://doi.org/10.17705/1jais.00279openalex-snapshot
The Effects of Service and Consumer Product Knowledge on Online Customer Loyalty
inferred← citeshttps://doi.org/10.17961/jdmr.11.5.200812.5openalex-snapshot
Determinants of Customer Satisfaction and Loyalty of online shopping channel
inferred← citeshttps://doi.org/10.18037/ausbd.1225905openalex-snapshot
Do Subjective Norms and Willingness to Overpay Have an Effect on the Intention to Use Renewable Energy Sources?
inferred← citeshttps://doi.org/10.18221/bujss.370614openalex-snapshot
MARKA TUTUMU İLE İMAJININ MARKA DEĞERİ VE GÜVENİ YARATILMASINDAKİ ROLÜ, TÜKETİCİNİN SATIN ALMA NİYETİ ÜZERİNDEKİ ETKİLERİ
inferred← citeshttps://doi.org/10.19030/iber.v10i9.5628openalex-snapshot
Hierarchical Chain Of Consumer-Based Brand Equity: Review From The Fast Food Industry
inferred← citeshttps://doi.org/10.20474/jabs-1.1.2openalex-snapshot
The impact of brand trust on brand loyalty mediated by customer satisfaction: Case of Tokobagus.com (now OLX.co.id)
inferred← citeshttps://doi.org/10.20525/ijrbs.v11i6.1887openalex-snapshot
External exigencies and customer loyalty nexus in Nigeria retail banks
inferred← citeshttps://doi.org/10.2139/ssrn.4845240openalex-snapshot
Customer Perceptions of CSR and Customer Loyalty Towards Digital Banking in Vietnam - Mediating Role of Customer Satisfaction
inferred← citeshttps://doi.org/10.21511/im.19(2).2023.18openalex-snapshot
The impact of social commerce on the purchase intentions of Millennials using Facebook
inferred← citeshttps://doi.org/10.21608/jaauth.2014.54075openalex-snapshot
The Influence of Corporate Social Responsibility on Customer Loyalty : Evidence from the Travel Agencies and Hotels
inferred← citeshttps://doi.org/10.22277/rgo.v7i3.3004openalex-snapshot
Geração de valor na cadeia de suprimentos: um teste empírico das funções diretas e indiretas no fomento de relacionamentos business to business
inferred← citeshttps://doi.org/10.2478/jcbtp-2024-0019openalex-snapshot
Relationship Between Internet Banking Service Quality, e-Customer Satisfaction, and Loyalty: A Comparative Study of India and Pakistan
inferred← citeshttps://doi.org/10.25560/17840openalex-snapshot
The Role of Transparency in Consumer Brand Relationships
inferred← citeshttps://doi.org/10.26234/heal.ihu.128openalex-snapshot
Investigating the effects of consumer experience tourism on brand equity and market outcomes : an application in the wine industry
inferred← citeshttps://doi.org/10.2753/pss0885-3134260102openalex-snapshot
Effects of Ethical Climate and Supervisory Trust on Salesperson’S Job Attitudes and Intentions to Quit
inferred← citeshttps://doi.org/10.29036/jots.v12i22.257openalex-snapshot
Factors Affecting Customer Loyalty in the Services Sector
inferred← citeshttps://doi.org/10.29049/rjcc.2012.20.3.378openalex-snapshot
The Effects of College Students' Perceived Value of and Satisfaction with Loyalty Programs on Customer Loyalty in Fashion Firms
inferred← citeshttps://doi.org/10.2991/aer.k.220131.037openalex-snapshot
Factor Influencing Consumer’s Purchase Intention on E-Commerce in Indonesia During Pandemic Covid-19 Based on Gender Moderation
inferred← citeshttps://doi.org/10.30659/ekobis.12.1.40-57openalex-snapshot
MEMPREDIKSI LOYALITAS DAN KOMUNIKASI DARI MULUT KE MULUT: STUDI EMPIRIS PADA SUATU PUSAT KEBUGARAN
inferred← citeshttps://doi.org/10.3126/ijssm.v2i1.11814openalex-snapshot
The Effects of Brand Image on Customer Satisfaction and Loyalty Intention in Retail Super Market Chain UK
inferred← citeshttps://doi.org/10.31937/manajemen.v3i1.172openalex-snapshot
Pengaruh Kualitas Layanan Terhadap Loyalitas Nasabah Dengan Intermediasi Kepuasan Nasabah Dan Nilai Yang Dirasakan Nasabah
inferred← citeshttps://doi.org/10.33301/2015.17.02.05openalex-snapshot
The Moderator Effects of Switching Costs and Customer Expertise in the Satisfaction-Repurchase Intention Relationship for Mobile Telecommunication Services
inferred← citeshttps://doi.org/10.33301/2016.18.01.06openalex-snapshot
The Satisfaction-Loyalty Relationship in Marketing: A Critical Review and Future Research
inferred← citeshttps://doi.org/10.33558/paradigma.v21i1.7351openalex-snapshot
The Effect of Brand Equity on Brand Loyalty to Skincare Products Mediated By Customer Satisfaction
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