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A Synthesised Service Quality Model with Managerial Implications
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Information Technology as a Service Operation
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Level of Service-Based Asset Management Framework for Water Supply Systems
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Use of Service Quality Gap Theory to Differentiate between Foodservice Outlets
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Bank selection criteria — a student perspective
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Charting service quality gaps
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Reality check: The identification of service gaps in the NHS
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A Stakeholderism Framework for Measuring Relationship Marketing
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The effect of service quality and satisfaction on destination attractiveness of sub-Saharan African countries: the case of Ghana
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Dimensions of service quality in tourism – an Indian perspective
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Understanding Online Reviews in All-Inclusive Hotels Servicescape: A Fuzzy Set Approach
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Enhancing consumers’ self-reported loyalty intentions in Islamic Banks: The relationship between service quality and the mediating role of customer satisfaction
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Dimensions of service quality in healthcare: a systematic review of literature
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Developing the concept of supply strategy
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The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction
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Service quality models: a review
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Six Sigma quality: a structured review and implications for future research
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Comparative evaluation of critical factors in delivering service quality of banks
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Service quality orientation: an approach to diffusing mindfulness in SMEs
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What is this thing called service?
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Service provider training programs at odds with customer requirements in five‐star hotels
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The interactive interface of service quality
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Developing a framework for rewards in combined production/service businesses
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Application of fault tree analysis to the service process: service tree analysis approach
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The determinants of service quality: satisfiers and dissatisfiers
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Quality Management in the Hospitality Industry: Part 1. Definition and Specification
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Quality Management in the Hospitality Industry: Part 3. Recent Developments
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Classification and grading of smaller hotels, guesthouses and bed and breakfast accommodation
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A study of the ISO 9000 certification process: consultant profiles and company behaviour
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Service quality and its impact on customer satisfaction in Indian hospitals
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An exploratory study of the contextual stability of SERVQUAL amongst three retail clusters in far North Queensland
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Image, place and nostalgia in hospitality branding and marketing
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Customers’ service quality perception in automotive repair
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Competitive service quality benchmarking in airline industry using AHP
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A SERVQUAL approach to identifying the influences of service quality on leasing market segment in the German financial sector
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Re‐examining and empirically validating the End User Computing Satisfaction models for satisfaction measurement in the internet banking context
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Achieving service quality and students loyalty through intimacy and trust of employees of universities
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Patient satisfaction constructs
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Key determinant factors for retail bank switching in Ghana
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Service modularity in e-learning programs: an analysis from the perceived usefulness perspective
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Applying a Kansei engineering-based logistics service design approach to developing international express services
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Deriving managerial implications through SERVQUAL gap elasticity in UAE banking
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Increasing customer loyalty and customer intimacy by improving the behavior of employees
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Business process improvements using SERVQUAL, FMEA and text-mining methods for processing the voice of customer
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Calidad Interna de Servicio: Alternativa de Mejora aun cuando la Satisfacción del Cliente es Positiva [Not available in English]
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The Influence of Service Design on Public-perceived Administrative Service Quality: The Moderating Effect of Social Monitoring
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A Review on Healthcare Service Quality Dimensions
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How Customer Participation Affect Electronic Perceived Service Quality?-An Exploratory Research
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Study of Service Quality Evaluation Method Based on Gray-Fuzzy Theory
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The concept and nature of quality dynamics in services
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Supply Chain Management: Relationships, Chains and Networks
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RELIABILITY‐CONSTRAINED PRICING, CAPACITY, AND QUALITY: AN ILLUSTRATION OF ECONOMIC CONCEPTS TO POSTAL SERVICES
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Impact of ATM Banking Performance on Customer Satisfaction with the Bank in Malawi
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Service Quality Assessment of Hospitals in Asian Context: An Empirical Evidence From Pakistan
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Small-Business Owners' Knowledge and Rural Tourism Establishment Performance in Spain
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A Study on the Effects of Dimensions of Service Quality on Customer Satisfaction in the Indian IT Hardware Industry with Special Emphasis on Medium Size B2B Sector
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Information Technology: Management Effectiveness and Guest Services
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A systematic review and meta-analysis of healthcare service quality in Iran using the SERVQUAL model: a comparison before and after the Health Transformation Plan
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An Analysis of the Ability of an Instrument to Measure Quality of Library Service and Library Success
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FLYSAT: An Index of Consumer Satisfaction with Service Offering in the Airline Industry
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Service Quality Issues for Convention and Visitor Bureaus
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Quality and Customer Satisfaction Perspective in Organisations by Gap and Total Quality Improvement Methods
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Service quality modelling for life insurance business using neural networks
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Total quality management and cultural change: a model of organisational development
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Perceived Service Quality and Customer Loyalty: The Mediating Effect of Passenger Satisfaction in the Nigerian Airline Industry
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Application of Servqual in Domestic Airline Services
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Variables relevantes para la medición de la calidad percibida del servicio bancario
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Smart SEO for public administration website quality
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Анализ, исследование и развитие конкурентоспособности мини-гостиниц г. Киева
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TOURQUAL: Proposal of a Protocol For Quality Evaluation on Services at Tourist Attractions
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CLUBES DE VANTAGENS: UM LEVANTAMENTO DOS ATRIBUTOS RELEVANTES SEGUNDO A PERCEPÇÃO DE DECISORES DE MARKETING E CONSUMIDORES FINAIS E SUA RELAÇÃO COM A SATISFAÇÃO DOS SERVIÇOS PRESTADOS
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Medición de la satisfacción a través de los atributos de la calidad percibida en una muestra de clientes de hoteles
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Análisis de los factores determinantes de la calidad del servicio y de su repercusión en la satisfacción y en la lealtad a los proveedores: un análisis empírico en los establecimientos hoteleros de Castilla y León
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The effect of service quality on customer satisfaction in railway transport service in Ethio-Djibouti
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The Influence of the Servicescape on Post-Consumption Processes
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Service Marketing and Quality Strategies
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تقییم الفجوة السادسة من نموذج الفجوات السبع لجودة الخدمة "دراسة تطبیقیة علی مراکز الخدمات البریدیة بمحافظتی بنی سویف والفیوم ". Evaluation The six gap from The seven gaps Model for Service Quality"An Applied Study on The Postal Services Centers in Beni Suef and Fayoum".
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Service quality by small medium practices towards SMEs: The expectations, perceptions, and firm performance
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RESQUAL: A Scale Development Study for Measuring Service Quality in Restaurants
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The exploration of service quality and its measurement for private higher education institutions
inferred← citeshttps://doi.org/10.25439/rmt.27582462openalex-snapshot
The relationship between Middle Eastern tourists' cultural values, expectations, perceptions, behavioural intentions and Gold Coast accommodation service quality
inferred← citeshttps://doi.org/10.25904/1912/3532openalex-snapshot
The Influence of Core Chinese Cultural Values on Customer Loyalty
inferred← citeshttps://doi.org/10.26493/978-961-7023-22-0openalex-snapshot
Ocenjevanje kakovosti v gostinstvu
inferred← citeshttps://doi.org/10.26493/978-961-7023-61-9openalex-snapshot
Management kakovosti v prehrambenem turizmu: Zagotavljanje kakovosti ponudbe in lojalnosti gostov
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LA CALIDAD DE SERVICIO EN LA ADMINISTRACIÓN PÚBLICA
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CALIDAD DE SERVICIO EN INSTITUCIONES PRIVADAS Y PÚBLICAS: REVISIÓN SISTEMÁTICA
inferred← citeshttps://doi.org/10.26634/jmgt.4.4.1158openalex-snapshot
The relationship between Servicescapes and Customer Post Purchase Behaviour
inferred← citeshttps://doi.org/10.26782/jmcms.2020.08.00029openalex-snapshot
SERVICE QUALITY DIMENSIONS-A STUDY OF SELECT PUBLIC AND PRIVATE SECTOR BANKS OF WARANGAL DISTRICT
inferred← citeshttps://doi.org/10.29086/10413/22590openalex-snapshot
Understanding the influence of organisational culture on service quality in private hospitals in Ghana.
inferred← citeshttps://doi.org/10.31428/10317/4150openalex-snapshot
Calidad de servicio electrónica a través del cibermarketing
inferred← citeshttps://doi.org/10.31489/2022ec3/262-271openalex-snapshot
Цифрландыру жағдайында медициналық қызметтердің сапасын бағалаудың әдіснамалық тәсілдері
inferred← citeshttps://doi.org/10.3217/jucs-011-04-0546openalex-snapshot
A Knowledge Infrastructure Hierarchy Model for Call-Centre Processes
inferred← citeshttps://doi.org/10.3389/fpsyg.2022.928882openalex-snapshot
Marketing strategies of the female-only gym industry: A case-based industry perspective
inferred← citeshttps://doi.org/10.3389/fsufs.2021.779477openalex-snapshot
Farming Households' Satisfaction With Quality of Agricultural Extension Services: A Case Study of Quang Binh Province, Vietnam
inferred← citeshttps://doi.org/10.3390/admsci14080179openalex-snapshot
Conceptual Framework for Unlocking Customer Satisfaction Drivers in Digital Vendor-Managed Inventory Systems
inferred← citeshttps://doi.org/10.3390/su10041151openalex-snapshot
Determinants of Customer Satisfaction and Loyalty in Vietnamese Life-Insurance Setting
inferred← citeshttps://doi.org/10.35678/2539-5645.6(37).2022.100-113openalex-snapshot
ASSESS THE SATISFACTION OF VAN HIEN UNIVERSITY STUDENTS WITH THE SERVICE QUALITY OF OHAO SMART
inferred← citeshttps://doi.org/10.3968/j.css.1923669720100602.013openalex-snapshot
The Impact of Resource Input Model of Education Quality on the Overall Students’ Perceived Service Quality
inferred← citeshttps://doi.org/10.4018/978-1-4666-8358-7.ch063openalex-snapshot
Applying Gap Model for Bringing Effectiveness to e-Government Services
inferred← citeshttps://doi.org/10.4018/978-1-7998-5175-2.ch010openalex-snapshot
Various Models to Evaluate Quality in the Service Industry
inferred← citeshttps://doi.org/10.4018/979-8-3373-3531-5.ch011openalex-snapshot
From Virtual Care to Real Satisfaction
inferred← citeshttps://doi.org/10.4018/jegr.2013070103openalex-snapshot
Applying Gap Model for Bringing Effectiveness to e-Government Services
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Exploratory Factor Analysis
inferred← citeshttps://doi.org/10.4236/jss.2024.1210035openalex-snapshot
Theory of Quality: Meta-Synthesis and Theory Construction
inferred← citeshttps://doi.org/10.4236/jssm.2020.131012openalex-snapshot
Rituals in Service: A Literature Review
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La naturaleza histórica y dialéctica de los procesos de Globalización-Glocalización y su incidencia en la cultura de los cuidados
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The Applied Strategic Model of Organic Profit for Brick-and-Mortar Retailing in India (SOPR-b)
inferred← citeshttps://doi.org/10.51415/10321/768openalex-snapshot
Tourist service quality management in the ecotourism accomodation sector of KwaZulu-Natal
inferred← citeshttps://doi.org/10.5295/cdg.19125asopenalex-snapshot
Quality management in services: an overview from the management field
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Switching from Post-paid to Pre-paid Models: Customer Perception and the Organisational Role in Managing the Change: A Case Study of Botswana Power Corporation
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Assess the satisfaction of Van Hien University students with the service quality of Ohao smart
inferred← citeshttps://doi.org/10.5430/ijba.v8n4p1openalex-snapshot
Factors Affecting User’s Satisfaction of Tourism Board Website and Its Impact on Continuous Intention to Use
inferred← citeshttps://doi.org/10.5539/ass.v11n10p73openalex-snapshot
Service Quality and Customer Satisfaction: A Case Study of Hotel Industry in Vietnam
inferred← citeshttps://doi.org/10.5539/ass.v8n13p201openalex-snapshot
A Conceptual Study on the Relationship between Service Quality towards Customer Satisfaction: Servqual and Gronroos’s Service Quality Model Perspective
inferred← citeshttps://doi.org/10.5539/ijbm.v7n18p115openalex-snapshot
A Conceptual Study on Consumers’ Purchase Intention of Broadband Services: Service Quality and Experience Economy Perspective
inferred← citeshttps://doi.org/10.56578/jcgirm010215openalex-snapshot
Service Quality Provided to Non-European High Net Worth Individuals (HNWIS) By Banks, Legal and Accounting Offices in Cyprus
inferred← citeshttps://doi.org/10.5772/intechopen.103670openalex-snapshot
Changes in Quality and Risk Management in Logistics
inferred← citeshttps://doi.org/10.5897/ajbm2014.7412openalex-snapshot
Customers satisfaction with ATM banking in Malawi
inferred← citeshttps://doi.org/10.6007/ijarafms/v6-i1/2003openalex-snapshot
Measuring Impact of Service Quality Dimensions on Customers Satisfaction: Case of GSM Users in Poland
inferred← citeshttps://doi.org/10.6084/m9.figshare.7508123openalex-snapshot
TOURQUAL: Proposal of a Protocol For Quality Evaluation on Services at Tourist Attractions
inferred← citeshttps://doi.org/10.7172/2449-6634.jmcbem.2015.1.5openalex-snapshot
Using the SERVQUAL model to evaluate the quality of services for a farm school store
inferred← citeshttps://doi.org/10.7176/jesd/12-16-12openalex-snapshot
Assessing the Service Quality in the Restaurant Industry Using the SERVQUAL Model (A Case of KFC-GHANA, KUMASI)
inferred← citeshttps://doi.org/10.7748/ns.21.18.42.s49openalex-snapshot
Education: improving quality through service enhancement
inferred← citeshttps://doi.org/10.7763/ijeeee.2012.v2.143openalex-snapshot
Housekeeping, Human Resources: Competency ServiceStandard Management for Hotel Business in ASEAN
inferred← citeshttps://doi.org/10.7835/ccwp-2012-09-0008openalex-snapshot
Adapting Fuzzy Linguistic SERVQUAL Model: A Comparative Analysis of Bank Services in Malaysia
inferred← citeshttps://doi.org/10.9734/jsrr/2024/v30i21845openalex-snapshot
Construction of AGRISERV Scale to Assess the Service Quality of Agricultural Service Providers in Karnataka, India
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