On the public citation graph
A Conceptual Study on Consumers’ Purchase Intention of Broadband Services: Service Quality and Experience Economy Perspective
0 signed · 143 inferred · view as graph
Inferred edges come from two machine sources: sweeps of open repository metadata (mostly SSRN and Zenodo), and a bulk OpenAlex citation snapshot. Every row below is labelled with the one it came from. Neither is a complete citation index — absence here is not evidence of absence.
Is this your work? Sign in with ORCID and put your name on the
claims that are yours.
Reference health. See whether every reference in this work resolves to a
known work and none has been retracted — and get a dated CiteStamped
badge you can embed.
What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
inferredcites →https://doi.org/10.1007/978-1-4471-0561-9openalex-snapshot
Doing Business on the Internet
inferredcites →https://doi.org/10.1007/s11423-006-0637-3openalex-snapshot
A Social-Cognitive Framework for Pedagogical Agents as Learning Companions
inferredcites →https://doi.org/10.1016/0010-8804(94)90063-9openalex-snapshot
Measuring Customer Satisfaction for Strategic Management
inferredcites →https://doi.org/10.1016/0167-8116(95)00027-5openalex-snapshot
Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality
inferredcites →https://doi.org/10.1016/0268-4012(94)90030-2openalex-snapshot
Improving service quality with information technology
inferredcites →https://doi.org/10.1016/0278-4319(95)00037-2openalex-snapshot
Measuring quality in restaurant operations: an application of the SERVQUAL instrument
inferredcites →https://doi.org/10.1016/0883-9026(87)90016-4openalex-snapshot
Improving new venture performance: The role of strategy, industry structure, and the entrepreneur
inferredcites →https://doi.org/10.1016/j.im.2005.01.002openalex-snapshot
The role played by perceived usability, satisfaction and consumer trust on website loyalty
inferredcites →https://doi.org/10.1016/j.jbusres.2008.01.020openalex-snapshot
What drives college-age Generation Y consumers?
inferredcites →https://doi.org/10.1016/j.tourman.2007.06.007openalex-snapshot
Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach
inferredcites →https://doi.org/10.1016/s0019-8501(99)00091-7openalex-snapshot
Antecedents of Commitment and Trust in Customer–Supplier Relationships in High Technology Markets
inferredcites →https://doi.org/10.1016/s0022-4359(96)90014-7openalex-snapshot
An empirical examination of a model of perceived service quality and satisfaction
inferredcites →https://doi.org/10.1016/s0148-2963(02)00326-0openalex-snapshot
The effects of appropriateness of service contact personnel dress on customer expectations of service quality and purchase intention
inferredcites →https://doi.org/10.1016/s0261-5177(03)00130-4openalex-snapshot
Towards a structural model of the tourist experience: an illustration from food experiences in tourism
inferredcites →https://doi.org/10.1016/s0278-4319(98)00047-4openalex-snapshot
Service quality, customer satisfaction, and customer value: A holistic perspective
inferredcites →https://doi.org/10.1016/s0925-5273(98)00217-5openalex-snapshot
A methodology for achieving agility in manufacturing organisations: An introduction
inferredcites →https://doi.org/10.1016/s1567-4223(02)00006-6openalex-snapshot
The 4S Web-Marketing Mix model
inferredcites →https://doi.org/10.1037/0022-3514.45.6.1361openalex-snapshot
Peak experience, peak performance, and flow: A comparative analysis of positive human experiences.
inferredcites →https://doi.org/10.1057/palgrave.jt.5740064openalex-snapshot
Customer satisfaction and profitability: A reappraisal of the nature of the relationship
inferredcites →https://doi.org/10.1080/02642069300000074openalex-snapshot
An Experienced-Based Measure of Service Quality
inferredcites →https://doi.org/10.1080/10361140701319994openalex-snapshot
John Howard's Hegemony of Values: The Politics of ‘Mateship’ in the Howard Decade
inferredcites →https://doi.org/10.1080/10696679.1998.11501801openalex-snapshot
An Examination of the Web-Based Strategies of the Top 100 U.S. Retailers
inferredcites →https://doi.org/10.1086/209191openalex-snapshot
The Sacred and the Profane in Consumer Behavior: Theodicy on the Odyssey
inferredcites →https://doi.org/10.1086/209203openalex-snapshot
Putting Consumer Experience Back into Consumer Research: The Philosophy and Method of Existential-Phenomenology
inferredcites →https://doi.org/10.1086/209330openalex-snapshot
An Exploration of High-Risk Leisure Consumption Through Skydiving
inferredcites →https://doi.org/10.1086/209331openalex-snapshot
River Magic: Extraordinary Experience and the Extended Service Encounter
inferredcites →https://doi.org/10.1097/01.gim.0000061743.67794.c4openalex-snapshot
Diffusion of innovations.
inferredcites →https://doi.org/10.1108/01409170610717817openalex-snapshot
Customer satisfaction, loyalty and commitment in service organizations
inferredcites →https://doi.org/10.1108/02634500210445383openalex-snapshot
Service quality in Internet banking: the importance of customer role
inferredcites →https://doi.org/10.1108/02634500810847138openalex-snapshot
The moderating effect of brand image on public relations perception and customer loyalty
inferredcites →https://doi.org/10.1108/02634509310044199openalex-snapshot
Service Quality Measurement
inferredcites →https://doi.org/10.1108/02635570910939380openalex-snapshot
Managing consumer adoption of broadband: examining drivers and barriers
inferredcites →https://doi.org/10.1108/02635571111161307openalex-snapshot
Understanding broadband adoption in rural Australia
inferredcites →https://doi.org/10.1108/02652320510629250openalex-snapshot
Consumers’ attitudes towards online and mobile banking in China
inferredcites →https://doi.org/10.1108/02656719710165482openalex-snapshot
The measurement of service quality: a new P‐C‐P attributes model
inferredcites →https://doi.org/10.1108/03090560010764432openalex-snapshot
Service quality and satisfaction – the moderating role of value
inferredcites →https://doi.org/10.1108/03090560510601734openalex-snapshot
New technologies and cultural consumption – edutainment is born!
inferredcites →https://doi.org/10.1108/07363760010349911openalex-snapshot
Baby boomers and busters: an exploratory investigation of attitudes toward marketing, advertising and consumerism
inferredcites →https://doi.org/10.1108/08876040010340991openalex-snapshot
INTSERVQUAL – an internal adaptation of the GAP model in a large service organisation
inferredcites →https://doi.org/10.1108/08876040310474819openalex-snapshot
The effects of perceptual processes on the measurement of service quality
inferredcites →https://doi.org/10.1108/08876040610646536openalex-snapshot
Customer satisfaction in the restaurant industry: an examination of the transaction‐specific model
inferredcites →https://doi.org/10.1108/08876040610646581openalex-snapshot
Service quality, customer satisfaction, and behavioral intentions in the service factory
inferredcites →https://doi.org/10.1108/08876049210035683openalex-snapshot
Achieving Service Quality Through Gap Analysis and a Basic Statistical Approach
inferredcites →https://doi.org/10.1108/08876049310026105openalex-snapshot
Service quality attributes and choice behaviour
inferredcites →https://doi.org/10.1108/08876049610114230openalex-snapshot
The role of outcome quality as a determinant of overall service quality in different categories of services industries: an empirical investigation
inferredcites →https://doi.org/10.1108/08876049910266059openalex-snapshot
The impact of communication effectiveness and service quality on relationship commitment in consumer, professional services
inferredcites →https://doi.org/10.1108/09513550210435728openalex-snapshot
E‐government in New Zealand: the local authority perspective
inferredcites →https://doi.org/10.1108/09526860510627201openalex-snapshot
An empirical study of patients' expectations and satisfactions in Egyptian hospitals
inferredcites →https://doi.org/10.1108/09564239010001640openalex-snapshot
A Synthesised Service Quality Model with Managerial Implications
inferredcites →https://doi.org/10.1108/09564239810210532openalex-snapshot
Customer satisfaction and its consequences on customer behaviour revisited
inferredcites →https://doi.org/10.1108/09596110010342559openalex-snapshot
Customer loyalty in the hotel industry: the role of customer satisfaction and image
inferredcites →https://doi.org/10.1108/09596110510612112openalex-snapshot
Perceptions of service quality in North Cyprus hotels
inferredcites →https://doi.org/10.1108/09604520110393386openalex-snapshot
The perceived service quality concept – a mistake?
inferredcites →https://doi.org/10.1108/09604520310476454openalex-snapshot
An exploratory study of the effects of experience on consumer perceptions of the service quality construct
inferredcites →https://doi.org/10.1108/09604520310476490openalex-snapshot
E‐service quality: a model of virtual service quality dimensions
inferredcites →https://doi.org/10.1108/09604520810859210openalex-snapshot
The impact of satisfaction and image on loyalty: the case of Alpine ski resorts
inferredcites →https://doi.org/10.1108/09685220210424140openalex-snapshot
Protecting personal privacy on the Internet
inferredcites →https://doi.org/10.1108/10662240110402795openalex-snapshot
Mobile Internet revenues: an empirical study of the I‐mode portal
inferredcites →https://doi.org/10.1108/13522750410530057openalex-snapshot
Agents of change: how young consumers are changing the world of marketing
inferredcites →https://doi.org/10.1108/14636690510607295openalex-snapshot
Do we need broadband? Impacts of broadband in Korea
inferredcites →https://doi.org/10.1108/17506160710778112openalex-snapshot
Factors affecting consumers' behavioural intention to adopt broadband in Pakistan
inferredcites →https://doi.org/10.1108/eb054839openalex-snapshot
A Conceptual Model of Service Quality
inferredcites →https://doi.org/10.1108/eum0000000004784openalex-snapshot
A Service Quality Model and its Marketing Implications
inferredcites →https://doi.org/10.1108/mbe.2001.26705daa.002openalex-snapshot
The perceived service quality concept a mistake?
inferredcites →https://doi.org/10.1108/msq.2004.14.5.436.1openalex-snapshot
Services Marketing: Integrating Customer Focus Across the Firm
inferredcites →https://doi.org/10.1177/001088048802900209openalex-snapshot
Answering the Eternal Question
inferredcites →https://doi.org/10.1177/002224299105500101openalex-snapshot
A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes
inferredcites →https://doi.org/10.1177/002224299205600304openalex-snapshot
Measuring Service Quality: A Reexamination and Extension
inferredcites →https://doi.org/10.1177/002224299806200204openalex-snapshot
The Effects of Price-Comparison Advertising on Buyers’ Perceptions of Acquisition Value, Transaction Value, and Behavioral Intentions
inferredcites →https://doi.org/10.1177/002224379703400403openalex-snapshot
Interpreting Consumers: A Hermeneutical Framework for Deriving Marketing Insights from the Texts of Consumers’ Consumption Stories
inferredcites →https://doi.org/10.1177/0092070300281013openalex-snapshot
Technology Infusion in Service Encounters
inferredcites →https://doi.org/10.1177/109467050032002openalex-snapshot
An Empirical Investigation of Customer Satisfaction after Service Failure and Recovery
inferredcites →https://doi.org/10.1177/1094670503254288openalex-snapshot
Service Failure in Online Retailing
inferredcites →https://doi.org/10.1177/109634809201600105openalex-snapshot
Customer Satisfaction in the Hotel Industry
inferredcites →https://doi.org/10.1177/109634809602000303openalex-snapshot
Customer Satisfaction and Service Quality: A Critical Review of the Literature and Research Implications for the Hospitality Industry:
inferredcites →https://doi.org/10.1287/isre.6.2.144openalex-snapshot
Understanding Information Technology Usage: A Test of Competing Models
inferredcites →https://doi.org/10.1287/mnsc.35.8.982openalex-snapshot
User Acceptance of Computer Technology: A Comparison of Two Theoretical Models
inferredcites →https://doi.org/10.1509/jmkg.65.3.34.18334openalex-snapshot
Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach
inferredcites →https://doi.org/10.17705/1jais.00008openalex-snapshot
The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption
inferredcites →https://doi.org/10.21061/jte.v14i1.a.1openalex-snapshot
Defining and Measuring Technical Thinking: Students' Technical Abilities in Finnish Comprehensive Schools
inferredcites →https://doi.org/10.2307/1251430openalex-snapshot
A Conceptual Model of Service Quality and Its Implications for Future Research
inferredcites →https://doi.org/10.2307/1251929openalex-snapshot
The Behavioral Consequences of Service Quality
inferredcites →https://doi.org/10.2307/1252160openalex-snapshot
The Effects of Price-Comparison Advertising on Buyers' Perceptions of Acquisition Value, Transaction Value, and Behavioral Intentions
inferredcites →https://doi.org/10.2307/1252308openalex-snapshot
The Commitment-Trust Theory of Relationship Marketing
inferredcites →https://doi.org/10.2307/1511458openalex-snapshot
Flow: The Psychology of Optimal Experience
inferredcites →https://doi.org/10.2307/1847195openalex-snapshot
Medieval Technology and Social Change
inferredcites →https://doi.org/10.2307/2392680openalex-snapshot
Service Management: Strategy and Leadership in Service Businesses.
inferredcites →https://doi.org/10.2307/249419openalex-snapshot
Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire1
inferredcites →https://doi.org/10.2307/249421openalex-snapshot
Pragmatic Perspectives on the Measurement of Information Systems Service Quality1
inferredcites →https://doi.org/10.2307/249687openalex-snapshot
Service Quality: A Measure of Information Systems Effectiveness
inferredcites →https://doi.org/10.2307/2599005openalex-snapshot
Medieval Technology and Social Change.
inferredcites →https://doi.org/10.2307/3150499openalex-snapshot
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
inferredcites →https://doi.org/10.2307/3151722openalex-snapshot
An Investigation into the Determinants of Customer Satisfaction
inferredcites →https://doi.org/10.2307/3151963openalex-snapshot
Interpreting Consumers: A Hermeneutical Framework for Deriving Marketing Insights from the Texts of Consumers' Consumption Stories
inferredcites →https://doi.org/10.2307/3172866openalex-snapshot
Effects of Price, Brand, and Store Information on Buyers' Product Evaluations
inferredcites →https://doi.org/10.2307/3250959openalex-snapshot
A Longitudinal Investigation of Personal Computers in Homes: Adoption Determinants and Emerging Challenges1
inferredcites →https://doi.org/10.2307/3250981openalex-snapshot
Why Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior1
inferredcites →https://doi.org/10.28945/2456openalex-snapshot
The Digital Divide in Western Europe: Problems and Prospects
inferredcites →https://doi.org/10.4135/9781452229102openalex-snapshot
Service Quality: New Directions in Theory and Practice
inferredcites →https://doi.org/10.4135/9781452229102.n1openalex-snapshot
Service Quality: Insights and Managerial Implications from the Frontier
inferredcites →https://doi.org/10.4135/9781452229102.n11openalex-snapshot
A Customer Satisfaction Research Prospectus
inferredcites →https://doi.org/10.4324/9781315700892openalex-snapshot
Satisfaction: A Behavioral Perspective on the Consumer
inferredcites →https://doi.org/10.4324/9781410605184openalex-snapshot
Children and Their Changing Media Environment
inferredcites →https://doi.org/10.5281/zenodo.17417354openalex-snapshot
Key Competencies for a Successful Life and a Well-Functioning Society
inferredcites →https://doi.org/10.5860/choice.28-0390openalex-snapshot
Delivering quality service: balancing customer perceptions and expectations
inferredcites →https://doi.org/10.5860/choice.28-0597openalex-snapshot
Flow: the psychology of optimal experience
inferredcites →https://doi.org/10.5860/choice.32-5166openalex-snapshot
World-class customer satisfaction
inferredcites →https://doi.org/10.5860/choice.35-2803openalex-snapshot
The essence of consumer behaviour
inferredcites →https://doi.org/10.5860/choice.38-1643openalex-snapshot
Emotional value: creating strong bonds with your customers
inferredcites →https://doi.org/10.5860/choice.47-6963openalex-snapshot
Satisfaction: a behavioral perspective on the consumer
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
inferred← citeshttps://doi.org/10.2139/ssrn.3512860openalex-extracted
Emerging Trends in Sustainability of Organic Farming and its Impact on Purchase Intention - a Review & Research Agenda
inferred← citeshttps://doi.org/10.1007/978-3-319-31277-4_12openalex-snapshot
Impact of Information System-Based Customer Relationship Management Strategy, Social Media Interaction on Customer Perception, Satisfaction, Loyalty, Corporate Image and Purchase Intention to XYZ Cellular Customers in Samarinda City
inferred← citeshttps://doi.org/10.1016/j.sbspro.2014.04.206openalex-snapshot
Customer Experience Management: An Exploratory Study on the Parameters Affecting Customer Experience for Cellular Mobile Services of a Telecom Company
inferred← citeshttps://doi.org/10.1016/s2212-5671(14)00197-xopenalex-snapshot
Enhancing Customer Experience Using Business Intelligence Tools with Specific Emphasis on the Indian DTH Industry
inferred← citeshttps://doi.org/10.1080/23311975.2022.2128252openalex-snapshot
The role of B2B marketing strategy, ICT B2B marketing support, and service quality in market orientation – Performance relationship: evidence from three European countries
inferred← citeshttps://doi.org/10.1111/ijcs.12658openalex-snapshot
The role of elaboration likelihood model in consumer behaviour research and its extension to new technologies: A review and future research agenda
inferred← citeshttps://doi.org/10.1504/ijsem.2013.054949openalex-snapshot
The antecedents of re-purchase intentions: the service quality perspective
inferred← citeshttps://doi.org/10.19166/imj.v1i1.4006openalex-snapshot
IMPACT OF CORPORATE SOCIAL RESPONSIBILITY, GENERAL ATTITUDE, TRUST AND PERCEIVED CONSUMER EFFECTIVENESS ON PURCHASE INTENTION (CASE OF H&M CUSTOMERS IN JABODETABEK)
inferred← citeshttps://doi.org/10.20473/jeba.v31i22021.117-123openalex-snapshot
THE IMPACT OF CONTENT MARKETING, INFLUENCERS, AND E-PROMOTION ON PURCHASE INTENTION
inferred← citeshttps://doi.org/10.20525/ijrbs.v10i1.1011openalex-snapshot
Power and stimulus of social media marketing on consumer purchase intention in Bangladesh during the COVID-19
inferred← citeshttps://doi.org/10.21009/ijhcm.06.02.1openalex-snapshot
Professional Human Resources to Create Consumer Satisfaction and The Impact on Purchasing Intention.
inferred← citeshttps://doi.org/10.21511/im.16(2).2020.07openalex-snapshot
Corporate brand image and switching behavior: case of mobile telecommunications customers in Zimbabwe
inferred← citeshttps://doi.org/10.31955/mea.v8i1.3981openalex-snapshot
PENGARUH CELEBRITY ENDORSER DAN BRAND IMAGE TERHADAP PURCHASE INTANTION PRODUK SPEAKER AKTIF ROADMASTER MELALUI BRAND TRUST SEBAGAI VARIABLE MEDIASI
inferred← citeshttps://doi.org/10.34001/nuiej.v1i2.250openalex-snapshot
The influence of Youtube beauty vloggers on Indonesian Muslim consumers purchase intention of halal cosmetic products
inferred← citeshttps://doi.org/10.34208/ejmtsm.v3i2.2157openalex-snapshot
Faktor-Faktor yang mempengaruhi Purchase Intention
inferred← citeshttps://doi.org/10.4018/ijsita.2015010103openalex-snapshot
Antecedents of Customer Satisfaction Affecting Broadband Loyalty
inferred← citeshttps://doi.org/10.4236/jss.2024.121008openalex-snapshot
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City
inferred← citeshttps://doi.org/10.52310/jbhorizon.v3i2.44openalex-snapshot
MINAT MENGGUNAKAN JASA PENYEBERANGAN KAPAL FERI RUTE UJUNG – KAMAL DI MASA PANDEMI COVID-19
inferred← citeshttps://doi.org/10.55057/ajress.2024.6.s1.11openalex-snapshot
Factors Affecting Purchase Intention Towards Shariah Compliant Hotels
inferred← citeshttps://doi.org/10.5614/ajht.2023.21.1.06openalex-snapshot
Cruising after a Covid-19 Pandemic: Factors Influencing Tourists’ Purchase Intention
inferred← citeshttps://doi.org/10.58213/1q0d4w26openalex-snapshot
STUDY ON CONSUMER PERCEPTION TOWARDS AIRTEL BROADBAND IN AHMEDABAD CITY
inferred← citeshttps://doi.org/10.58213/tbgmdq49openalex-snapshot
A STUDY ON CONSUMER PERCEPTION TOWARDS AIRTEL BROADBAND IN AHMEDABAD CITY
inferred← citeshttps://doi.org/10.58229/jims.v2i1.134openalex-snapshot
Analysing Influence of Product Attributes And Customer Characteristics Towards Customer’s Purchase Intention on Edible Cutlery
inferred← citeshttps://doi.org/10.58567/jre03010002openalex-snapshot
The Impact of Relationship Marketing Strategies on Customer Loyalty in the High-End Hair Salon Industry in Auckland
inferred← citeshttps://doi.org/10.7176/jmcr/91-02openalex-snapshot
Role of Hunger Marketing, Brand Image, and Price for Enhancing Purchase Intention
inferred← citeshttps://doi.org/10.9744/pemasaran.9.1.16-22openalex-snapshot
PENGARUH CELEBRITY ENDORSEMENTTERHADAP PURCHASE INTENTION DENGANBRAND IMAGE SEBAGAI VARIABEL INTERVENING (STUDI KASUS IKLAN PRODUK PERAWATAN KECANTIKAN POND’S)
Editorial review for independent work. ICSAC — the Institute for Complexity
Science and Advanced Computing — runs a structured editorial panel for researchers
publishing outside journals, and publishes on CiteStamp rails. Submission is free
and goes through ORCID: icsacinstitute.org/submit.