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The state of electronic customer relationship management in retailing

https://doi.org/10.1108/09590550210445344
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inferredcites →https://doi.org/10.1108/09590559710192477openalex-snapshot
Retailing and the Internet: a perspective on the top 100 US retailers

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Incoming claims: where this work appears in other papers’ reference lists and arguments.

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Contextual perceived value?
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Um modelo para planejar, implementar e acompanhar a estratégia de CRM (Customer Relationship Management)
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PRELIMINARY ANALYSIS ON RELATIONSHIP OF CRM FUNCTIONS IMPLEMENTATION TOWARDS FIRM’S BUSINESS PERFORMANCE
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The Dynamic Structure Of Customer Relationship Management With Implications For Business Implementation
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Key Issues in the Implementation of Electronic Customer Relationship Management in the Australian Hospitality and Tourism Sector
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Empirical Evaluations of Automatic Forum Selector
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