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CRM literature: conceptual and functional insights by keyword analysis

https://doi.org/10.1108/02634500910928362
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1002/dir.10051openalex-snapshot
A model for evaluating the effectiveness of CRM using the balanced scorecard
inferredcites →https://doi.org/10.1002/jtr.366openalex-snapshot
A political approach to relationship marketing: case study of the Storsjöyran festival
inferredcites →https://doi.org/10.1002/kpm.163openalex-snapshot
Application of knowledge management technology in customer relationship management
inferredcites →https://doi.org/10.1002/mar.10063openalex-snapshot
E‐satisfaction and e‐loyalty: A contingency framework
inferredcites →https://doi.org/10.1002/mar.20054openalex-snapshot
Strategies for building and communicating trust in electronic banking: A field experiment
inferredcites →https://doi.org/10.1002/mar.20112openalex-snapshot
The quality of consumers' decision-making in the environment of e-commerce
inferredcites →https://doi.org/10.1002/mar.20121openalex-snapshot
Why on‐line customers remain with a particular e‐retailer: An integrative model and empirical evidence
inferredcites →https://doi.org/10.1007/978-1-4615-1627-9_6openalex-snapshot
E-Commerce Recommendation Applications
inferredcites →https://doi.org/10.1007/s10660-006-5990-0openalex-snapshot
Mobile communities: How viable are their business models? An exemplary investigation of the leisure industry
inferredcites →https://doi.org/10.1007/s11002-005-5892-2openalex-snapshot
Choice Models and Customer Relationship Management
inferredcites →https://doi.org/10.1007/s11187-005-0215-9openalex-snapshot
Adoption of Enterprise Application Software and Firm Performance
inferredcites →https://doi.org/10.1016/j.ijinfomgt.2003.09.013openalex-snapshot
Mass customisation challenges in Internet retailing through information management
inferredcites →https://doi.org/10.1016/j.ijinfomgt.2005.11.007openalex-snapshot
E-Commerce in China: The case of travel
inferredcites →https://doi.org/10.1016/j.ijinfomgt.2006.02.007openalex-snapshot
Website practices: A comparison between the top 1000 companies in the US and Taiwan
inferredcites →https://doi.org/10.1016/j.ijinfomgt.2006.03.010openalex-snapshot
A strategic case for e-adoption in healthcare supply chains
inferredcites →https://doi.org/10.1016/j.ijinfomgt.2006.08.001openalex-snapshot
Challenges in the adoption of E-Commerce technologies in India: The role of organizational factors
inferredcites →https://doi.org/10.1016/j.ijinfomgt.2006.08.003openalex-snapshot
Organisational critical success factors in adoption of e-banking at the Woolwich bank
inferredcites →https://doi.org/10.1016/j.ijinfomgt.2006.09.001openalex-snapshot
The roles of habit and web site quality in e-commerce
inferredcites →https://doi.org/10.1016/j.ijinfomgt.2009.11.004openalex-snapshot
Customer Relationship Management (CRM) systems, intermediation and disintermediation: The case of INSG
inferredcites →https://doi.org/10.1016/j.indmarman.2005.04.002openalex-snapshot
A knowledge-enabled procedure for customer relationship management
inferredcites →https://doi.org/10.1016/j.indmarman.2005.05.003openalex-snapshot
The impact of information technology on supply chain capabilities and firm performance: A resource-based view
inferredcites →https://doi.org/10.1016/j.indmarman.2005.05.004openalex-snapshot
Information technology as a determinant of organizational learning and technological distinctive competencies
inferredcites →https://doi.org/10.1016/j.jbankfin.2004.05.033openalex-snapshot
Deregulation, technological change, and the business-lending performance of large and small banks
inferredcites →https://doi.org/10.1016/j.jbankfin.2005.09.004openalex-snapshot
The effect of heterogeneous risk on the early adoption of Internet banking technologies
inferredcites →https://doi.org/10.1016/j.jretai.2004.01.006openalex-snapshot
Virtual store layout: an experimental comparison in the context of grocery retail
inferredcites →https://doi.org/10.1016/j.jretai.2004.04.002openalex-snapshot
The four levels of loyalty and the pivotal role of trust: a study of online service dynamics
inferredcites →https://doi.org/10.1016/s0022-4359(00)00035-xopenalex-snapshot
E-satisfaction: an initial examination
inferredcites →https://doi.org/10.1016/s0022-4359(01)00051-3openalex-snapshot
An online prepurchase intentions model
inferredcites →https://doi.org/10.1016/s0022-4359(01)00065-3openalex-snapshot
Customer loyalty in e-commerce: an exploration of its antecedents and consequences
inferredcites →https://doi.org/10.1016/s0022-4359(03)00034-4openalex-snapshot
eTailQ: dimensionalizing, measuring and predicting etail quality
inferredcites →https://doi.org/10.1016/s0148-2963(01)00273-9openalex-snapshot
Consumer patronage and risk perceptions in Internet shopping
inferredcites →https://doi.org/10.1016/s0149-7189(02)00013-7openalex-snapshot
A study of the total life cycle costs of an E-Commerce investment. A research in progress
inferredcites →https://doi.org/10.1016/s0166-4972(02)00027-5openalex-snapshot
Challenges ahead E-innovation
inferredcites →https://doi.org/10.1016/s0167-8116(03)00016-8openalex-snapshot
Customer satisfaction and loyalty in online and offline environments
inferredcites →https://doi.org/10.1016/s0167-9236(00)00080-4openalex-snapshot
An inclusive and extensible architecture for electronic brokerage
inferredcites →https://doi.org/10.1016/s0167-9236(00)00081-6openalex-snapshot
Integrated value chains and their implications from a business and technology standpoint
inferredcites →https://doi.org/10.1016/s0167-9236(00)00084-1openalex-snapshot
Collaborative reputation mechanisms for electronic marketplaces
inferredcites →https://doi.org/10.1016/s0263-2373(00)00013-xopenalex-snapshot
Customer Relationship Management (CRM) in financial services
inferredcites →https://doi.org/10.1016/s0263-2373(01)00088-3openalex-snapshot
Transformative Power of e-Business Over Consumer Brands
inferredcites →https://doi.org/10.1016/s0268-4012(02)00011-7openalex-snapshot
An approach and model for assessing the business value of e-banking distribution channels: evaluation as communication
inferredcites →https://doi.org/10.1016/s0377-2217(00)00036-9openalex-snapshot
Customer satisfaction measurement in the private bank sector
inferredcites →https://doi.org/10.1016/s0969-6989(01)00028-5openalex-snapshot
Relationship marketing on the Internet: the case of top- and lower-ranked US universities and colleges
inferredcites →https://doi.org/10.1016/s0969-6989(02)00062-0openalex-snapshot
E-commerce and the retail process: a review
inferredcites →https://doi.org/10.1016/s0969-6989(03)00004-3openalex-snapshot
Business modelling with UML: the implementation of CRM systems for online retailing
inferredcites →https://doi.org/10.1023/a:1009804230409openalex-snapshot
E-Commerce Recommendation Applications
inferredcites →https://doi.org/10.1023/a:1019156504846openalex-snapshot
Balancing the vendor and consumer requirements for electronic shopping systems
inferredcites →https://doi.org/10.1023/a:1022902412594openalex-snapshot
Customer-Centric Strategic Planning: Integrating CRM in Online Business Systems
inferredcites →https://doi.org/10.1023/a:1022906513502openalex-snapshot
Electronic Commerce Customer Relationship Management: A Research Agenda
inferredcites →https://doi.org/10.1046/j.1365-2575.2001.00103.xopenalex-snapshot
Desktop video conferencing in virtual workgroups: anticipation, system evaluation and performance
inferredcites →https://doi.org/10.1046/j.1365-2575.2003.00153.xopenalex-snapshot
An internet retailing data framework for supporting consumers and business processes
inferredcites →https://doi.org/10.1057/palgrave.dbm.3240213openalex-snapshot
The role of academics and analysts in misleading businesses — The case of customer relationship management
inferredcites →https://doi.org/10.1057/palgrave.dbm.3240232openalex-snapshot
Exploring the success factors of eCRM strategies in practice
inferredcites →https://doi.org/10.1057/palgrave.dbm.3240249openalex-snapshot
The take up of e-services — A behavioural model
inferredcites →https://doi.org/10.1057/palgrave.dbm.3240258openalex-snapshot
The rise of right-time marketing
inferredcites →https://doi.org/10.1057/palgrave.dbm.3240260openalex-snapshot
Aligning IT and marketing — The impact of database marketing and CRM
inferredcites →https://doi.org/10.1057/palgrave.dbm.3240277openalex-snapshot
Customer relationship management and the impact of corporate culture — A European study
inferredcites →https://doi.org/10.1057/palgrave.dbm.3240280openalex-snapshot
CRM: From ‘art to science’
inferredcites →https://doi.org/10.1057/palgrave.dbm.3240292openalex-snapshot
From CRM to FRM: Applying CRM in the football industry
inferredcites →https://doi.org/10.1057/palgrave.fsm.4760014openalex-snapshot
Customer relationship management: A case study of a Greek bank
inferredcites →https://doi.org/10.1057/palgrave.fsm.4760026openalex-snapshot
Customer account relationships and e-retail banking usage1
inferredcites →https://doi.org/10.1057/palgrave.fsm.4770064openalex-snapshot
Electronic banking in Finland: Consumer beliefs and reactions to a new delivery channel
inferredcites →https://doi.org/10.1057/palgrave.fsm.4770106openalex-snapshot
Does ethnic focus change how banks should implement customer relationship management?
inferredcites →https://doi.org/10.1057/palgrave.fsm.4770122openalex-snapshot
Marketing online banking to the indifferent consumer: A longitudinal analysis of banks' actions
inferredcites →https://doi.org/10.1057/palgrave.fsm.4770146openalex-snapshot
Are the determinants of bank loyalty brand specific?
inferredcites →https://doi.org/10.1057/palgrave.fsm.4770155openalex-snapshot
The role of attitudinal loyalty in the development of customer relationship management strategy within service firms
inferredcites →https://doi.org/10.1057/palgrave.fsm.4770170openalex-snapshot
Mobile banking: A powerful new marketing and CRM tool for financial services companies all over Europe
inferredcites →https://doi.org/10.1057/palgrave.im.4340305openalex-snapshot
Case Study: Creating a single view of the customer for CRM strategy
inferredcites →https://doi.org/10.1057/palgrave.jdm.3240008openalex-snapshot
CRM systems: Necessary, but not sufficient. REAP the benefits of customer management
inferredcites →https://doi.org/10.1057/palgrave.jdm.3240082openalex-snapshot
The CRM imperative — Practice vs theory in the telecommunications industry
inferredcites →https://doi.org/10.1057/palgrave.jdm.3240086openalex-snapshot
The differences between CRM and database marketing
inferredcites →https://doi.org/10.1057/palgrave.jdm.3240103openalex-snapshot
Gearing up for CRM: Antecedents to successful implementation
inferredcites →https://doi.org/10.1057/palgrave.jdm.3240121openalex-snapshot
Understanding why marketing does not use the corporate data warehouse for CRM applications
inferredcites →https://doi.org/10.1057/palgrave.jibs.8400205openalex-snapshot
Cross-cultural competence in international business: toward a definition and a model
inferredcites →https://doi.org/10.1057/palgrave.jmm.5040188openalex-snapshot
Customer relationship management and networked healthcare in the pharmaceutical industry
inferredcites →https://doi.org/10.1057/palgrave.jt.5740027openalex-snapshot
eCRM: Measuring the effectiveness of web channels
inferredcites →https://doi.org/10.1057/palgrave.jt.5740115openalex-snapshot
From loyalty cards to micro-marketing strategies: Where is Europe's retail industry heading?
inferredcites →https://doi.org/10.1057/palgrave.jt.5740117openalex-snapshot
The effect of retail customer loyalty schemes — Detailed measurement or transforming marketing?
inferredcites →https://doi.org/10.1057/palgrave.jt.5740137openalex-snapshot
Multidimensional segmentation at work: Driving an operational model that integrates customer segmentation with customer management
inferredcites →https://doi.org/10.1057/palgrave.jt.5740153openalex-snapshot
Monitoring qualitative aspects of CRM implementation: The essential dimension of mangement responsibility for employee involvement and acceptance
inferredcites →https://doi.org/10.1057/palgrave.jt.5740157openalex-snapshot
Making customer analytics work for you!
inferredcites →https://doi.org/10.1057/palgrave.thr.6050024openalex-snapshot
A Canonical Correlation Analysis of E-Relationship Marketing and Hotel Financial Performance
inferredcites →https://doi.org/10.1080/00913367.2005.10639189openalex-snapshot
BANNER ADVERTISER-WEB SITE CONTEXT CONGRUITY AND COLOR EFFECTS ON ATTENTION AND ATTITUDES
inferredcites →https://doi.org/10.1080/0144929042000320027openalex-snapshot
A hybrid technology acceptance approach for exploring e-CRM adoption in organizations
inferredcites →https://doi.org/10.1080/01449290500331198openalex-snapshot
Usability beyond the website: An empirically-grounded e-commerce evaluation instrument for the total customer experience
inferredcites →https://doi.org/10.1080/01449290512331321938openalex-snapshot
Determinant elements of customer relationship management in e-business
inferredcites →https://doi.org/10.1080/0267257x.2003.9728251openalex-snapshot
Marketing Challenges in E-Banking: Standalone or Integrated?
inferredcites →https://doi.org/10.1080/07421222.2001.11045686openalex-snapshot
Retail Bank Services Strategy: A Model of Traditional, Electronic, and Mixed Distribution Choices
inferredcites →https://doi.org/10.1080/08853134.2004.10749033openalex-snapshot
Sales Force Involvement in CRM Information Systems: Participation, Support, and Focus
inferredcites →https://doi.org/10.1080/08853134.2004.10749037openalex-snapshot
Customer Relationship Management: Its Dimensions and Effect on Customer Outcomes
inferredcites →https://doi.org/10.1080/08853134.2004.10749039openalex-snapshot
Effect of Technology on Sales Performance: Progressing from Technology Acceptance to Technology Usage and Consequence
inferredcites →https://doi.org/10.1080/08853134.2005.10749061openalex-snapshot
A Compendium of Sales-Related Literature in Customer Relationship Management: Processes and Technologies with Managerial Implications
inferredcites →https://doi.org/10.1080/08874417.2003.11647556openalex-snapshot
The Impact of Power Distance on Email Acceptance: Evidence from the PRC
inferredcites →https://doi.org/10.1080/08874417.2004.11647566openalex-snapshot
Evaluating Electronic Commerce Acceptance with the Technology Acceptance Model
inferredcites →https://doi.org/10.1080/08874417.2004.11647587openalex-snapshot
An Empirical Study of End-User Computing Acceptance Factors in Small and Medium Enterprises in Taiwan: Analyzed by Structural Equation Modeling
inferredcites →https://doi.org/10.1080/08874417.2006.11645883openalex-snapshot
How Individual Differences Influence Technology Usage Behavior? Toward an Integrated Framework
inferredcites →https://doi.org/10.1080/09652540210125260openalex-snapshot
The relationship between employees' perceptions of organizational climate and customer retention rates in a major UK retail bank
inferredcites →https://doi.org/10.1080/09652540210152521openalex-snapshot
Relationships and technology: strategic implications
inferredcites →https://doi.org/10.1080/0965254032000133476openalex-snapshot
Making customers pay: measuring and managing customer risk and returns
inferredcites →https://doi.org/10.1080/0965254032000171882openalex-snapshot
Choice criteria in retail banking: an analysis of trends
inferredcites →https://doi.org/10.1080/0965254042000215177openalex-snapshot
Relationship marketing and CRM: a financial services case study
inferredcites →https://doi.org/10.1080/09652540500171357openalex-snapshot
Integration of customer relationship management: status quo and implications for research and practice
inferredcites →https://doi.org/10.1080/09652540500338329openalex-snapshot
CRM shifts the paradigm
inferredcites →https://doi.org/10.1080/1019678032000108329openalex-snapshot
The Diffusion of Internet Banking in Western Europe
inferredcites →https://doi.org/10.1080/10196780500303086openalex-snapshot
E-Markets in the Battle Zone Between Relationship and Transaction Marketing!
inferredcites →https://doi.org/10.1080/10696679.2004.11658510openalex-snapshot
Customer Relationship Building on the Internet in B2B Marketing: A Proposed Typology
inferredcites →https://doi.org/10.1080/10696679.2004.11658511openalex-snapshot
Assessing Effective Exchange Relationships: An Exploratory Examination
inferredcites →https://doi.org/10.1080/10864415.2001.11044230openalex-snapshot
Sensitivity of Electronic Commerce Measurement to the Survey Instrument
inferredcites →https://doi.org/10.1080/10864415.2001.11044232openalex-snapshot
Electronic Commerce Customer Relationship Management: An Assessment of Research
inferredcites →https://doi.org/10.1080/10864415.2001.11044237openalex-snapshot
User Expectations and Rankings of Quality Factors in Different Web Site Domains
inferredcites →https://doi.org/10.1080/1097198x.2005.10856395openalex-snapshot
An Examination of the Technology Acceptance Model in Uruguay and the US: A Focus on Culture
inferredcites →https://doi.org/10.1080/1469701042000328445openalex-snapshot
Managing CRM implementation with consultants—CRM or change management?
inferredcites →https://doi.org/10.1080/14719030500091251openalex-snapshot
Strategic partnerships and relationship marketing in healthcare
inferredcites →https://doi.org/10.1080/1478336032000053843openalex-snapshot
Strategic analysis of customer relationship management—a field study on hotel enterprises
inferredcites →https://doi.org/10.1080/14783360500077559openalex-snapshot
Establishing customer relationship management framework in nursing homes
inferredcites →https://doi.org/10.1080/15228053.2006.10856087openalex-snapshot
Towards a Simplified Framework of CRM for Use in Public and Private Sectors
inferredcites →https://doi.org/10.1108/00251740310491517openalex-snapshot
Classifying and selecting e‐CRM applications: an analysis‐based proposal
inferredcites →https://doi.org/10.1108/01409170410784130openalex-snapshot
Developing customer relationships through Fair Trade: a case study from the retail market in the UK
inferredcites →https://doi.org/10.1108/01435120610702422openalex-snapshot
Building better customer relationships: case studies from Malta and the UK
inferredcites →https://doi.org/10.1108/02634500210445437openalex-snapshot
The state of customer management performance in Malaysia
inferredcites →https://doi.org/10.1108/02634500310458153openalex-snapshot
From customer relationship management to customer‐managed relationship: unraveling the paradox with a co‐creative perspective
inferredcites →https://doi.org/10.1108/02634500310458162openalex-snapshot
Relationship marketing in the banking sector: the impact of new technologies
inferredcites →https://doi.org/10.1108/02634500310480121openalex-snapshot
How e‐CRM can enhance customer loyalty
inferredcites →https://doi.org/10.1108/02634500410525841openalex-snapshot
The design, implementation and monitoring of a CRM programme: a case study
inferredcites →https://doi.org/10.1108/02634500510597337openalex-snapshot
Relationship marketing: schools of thought and future research directions
inferredcites →https://doi.org/10.1108/02634500510624147openalex-snapshot
Customer relationship management research (1992‐2002)
inferredcites →https://doi.org/10.1108/02635570210419636openalex-snapshot
Customer relationship management: key components for IT success
inferredcites →https://doi.org/10.1108/02635570210445871openalex-snapshot
Adopting customer relationship management technology
inferredcites →https://doi.org/10.1108/02635570310477370openalex-snapshot
On the design concepts for CRM system
inferredcites →https://doi.org/10.1108/02635570510616139openalex-snapshot
Gaining customer knowledge through analytical CRM
inferredcites →https://doi.org/10.1108/02651330510630276openalex-snapshot
Sustainable competitive advantage of internet firms
inferredcites →https://doi.org/10.1108/02652320010315334openalex-snapshot
Marketing communications and product performance: innovative vs non‐innovative new retail financial products
inferredcites →https://doi.org/10.1108/02652320010322967openalex-snapshot
Strategic challenges for the European banking industry in the new millennium
inferredcites →https://doi.org/10.1108/02652320010339699openalex-snapshot
Modelling bank customer satisfaction through mediation of attitudes towards human and automated banking
inferredcites →https://doi.org/10.1108/02652320110366472openalex-snapshot
Segmentation of bank customers by expected benefits and attitudes
inferredcites →https://doi.org/10.1108/02652320110392518openalex-snapshot
Shopbot banking: an exploratory study of customer loyalty effects
inferredcites →https://doi.org/10.1108/02652320110392527openalex-snapshot
An empirical investigation of the Turkish consumers’ acceptance of Internet banking services
inferredcites →https://doi.org/10.1108/02652320110399683openalex-snapshot
Customer adoption of tele‐banking technology:the case of Saudi Arabia
inferredcites →https://doi.org/10.1108/02652320110409825openalex-snapshot
The key determinants of Internet banking service quality: a content analysis
inferredcites →https://doi.org/10.1108/02652320110410157openalex-snapshot
New technologies and their impact on French consumer behaviour: an investigation in the banking sector
inferredcites →https://doi.org/10.1108/02652320110410940openalex-snapshot
Electronic commerce opportunities for improving corporate customer support in banking in Greece
inferredcites →https://doi.org/10.1108/02652320210424205openalex-snapshot
Consumer attitude and the usage and adoption of home‐based banking in the United Kingdom
inferredcites →https://doi.org/10.1108/02652320210432936openalex-snapshot
Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking
inferredcites →https://doi.org/10.1108/02652320210432945openalex-snapshot
Modelling consumer choice of distribution channels: an illustration from financial services
inferredcites →https://doi.org/10.1108/02652320210446733openalex-snapshot
Corporate banking in the UK: personal vs remote interaction
inferredcites →https://doi.org/10.1108/02652320210451197openalex-snapshot
Say hello, wave goodbye: missed opportunities for electronic relationship marketing within the financial services sector?
inferredcites →https://doi.org/10.1108/02652320210451214openalex-snapshot
Estimating customer defection in personal retail banking
inferredcites →https://doi.org/10.1108/02652320310457785openalex-snapshot
Relationship quality, on‐line banking and the information technology gap
inferredcites →https://doi.org/10.1108/02652320310469511openalex-snapshot
Relationship marketing practice in relation to different bank ownerships: a study of banks in Hong Kong
inferredcites →https://doi.org/10.1108/02652320310498519openalex-snapshot
Success factors in e‐channels: the Malaysian banking scenario
inferredcites →https://doi.org/10.1108/02652320410542536openalex-snapshot
The adoption of electronic banking technologies by US consumers
inferredcites →https://doi.org/10.1108/02652320410542563openalex-snapshot
Maximising customer relationships and minimising business risk
inferredcites →https://doi.org/10.1108/02652320410567917openalex-snapshot
In search of the Internet‐banking customer
inferredcites →https://doi.org/10.1108/02652320510577357openalex-snapshot
Re‐engineering service quality process mapping: e‐banking process
inferredcites →https://doi.org/10.1108/02652320510584386openalex-snapshot
Evaluating the design of retail financial service environments
inferredcites →https://doi.org/10.1108/02652320510584395openalex-snapshot
Measuring the quality of e‐banking portals
inferredcites →https://doi.org/10.1108/02652320510584403openalex-snapshot
The relationship between consumer innovativeness, personal characteristics, and online banking adoption
inferredcites →https://doi.org/10.1108/02652320510584412openalex-snapshot
Customer acceptance of internet banking in Estonia
inferredcites →https://doi.org/10.1108/02652320510591711openalex-snapshot
Customers' adoption of banking channels in Hong Kong
inferredcites →https://doi.org/10.1108/02652320510619594openalex-snapshot
Internet banking: modelling the e‐competence of customers with a text‐analytic CIT approach
inferredcites →https://doi.org/10.1108/02652320510629250openalex-snapshot
Consumers’ attitudes towards online and mobile banking in China
inferredcites →https://doi.org/10.1108/02652320610642335openalex-snapshot
SME banking loyalty (and disloyalty): a qualitative study in Hong Kong
inferredcites →https://doi.org/10.1108/02652320610659003openalex-snapshot
Interpersonal liking in lender‐customer relationships in the Australian banking sector
inferredcites →https://doi.org/10.1108/02652320610659012openalex-snapshot
The measurement of end‐user computing satisfaction of online banking services: empirical evidence from Finland
inferredcites →https://doi.org/10.1108/02652320610671333openalex-snapshot
Does relationship marketing improve customer relationship satisfaction and loyalty?
inferredcites →https://doi.org/10.1108/02652320610701735openalex-snapshot
How bricks‐and‐mortar attributes affect online banking adoption
inferredcites →https://doi.org/10.1108/02652320610701744openalex-snapshot
The influence of attraction on internet banking: an extension to the trust‐relationship commitment model
inferredcites →https://doi.org/10.1108/02652320610712094openalex-snapshot
Customers' perception of electronic service delivery in the UK retail banking sector
inferredcites →https://doi.org/10.1108/02686900310469961openalex-snapshot
E‐CRM: customer relationship marketing in the hotel industry
inferredcites →https://doi.org/10.1108/02756660610701003openalex-snapshot
Not by technology alone: sustaining winning strategies
inferredcites →https://doi.org/10.1108/03055720510634216openalex-snapshot
Reverse logistics programs: gauging their effects on CRM and online behavior
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inferredcites →https://doi.org/10.1108/03090560010348641openalex-snapshot
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inferredcites →https://doi.org/10.1108/03090560110388150openalex-snapshot
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inferredcites →https://doi.org/10.1108/03090560210437361openalex-snapshot
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inferredcites →https://doi.org/10.1108/03090560310454037openalex-snapshot
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inferredcites →https://doi.org/10.1108/03090560310465134openalex-snapshot
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inferredcites →https://doi.org/10.1108/03090560310495357openalex-snapshot
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inferredcites →https://doi.org/10.1108/03090560410511104openalex-snapshot
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inferredcites →https://doi.org/10.1108/03090560410518585openalex-snapshot
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inferredcites →https://doi.org/10.1108/03090560410560254openalex-snapshot
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inferredcites →https://doi.org/10.1108/03090560510601842openalex-snapshot
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inferredcites →https://doi.org/10.1108/03090560510623253openalex-snapshot
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inferredcites →https://doi.org/10.1108/03090560510623280openalex-snapshot
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inferredcites →https://doi.org/10.1108/03090560610637347openalex-snapshot
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inferredcites →https://doi.org/10.1108/03090560610657840openalex-snapshot
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inferredcites →https://doi.org/10.1108/03090560610680943openalex-snapshot
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inferredcites →https://doi.org/10.1108/03090590610688843openalex-snapshot
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inferredcites →https://doi.org/10.1108/07363760210433645openalex-snapshot
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inferredcites →https://doi.org/10.1108/07363760210437632openalex-snapshot
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inferredcites →https://doi.org/10.1108/07363760410534731openalex-snapshot
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inferredcites →https://doi.org/10.1108/07363760610712975openalex-snapshot
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inferredcites →https://doi.org/10.1108/07363769910260515openalex-snapshot
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inferredcites →https://doi.org/10.1108/08858620410523981openalex-snapshot
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inferredcites →https://doi.org/10.1108/08858620410524016openalex-snapshot
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inferredcites →https://doi.org/10.1108/08858620510603909openalex-snapshot
A decision‐support system for business‐to‐business marketing
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