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Internal service quality

https://doi.org/10.1108/09600030510594558
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1002/hrm.3930300403openalex-snapshot
Broadening the market orientation: An added focus on internal customers
inferredcites →https://doi.org/10.1002/j.2158-1592.2002.tb00017.xopenalex-snapshot
INFORMATION SUPPORT FOR REVERSE LOGISTICS: THE INFLUENCE OF RELATIONSHIP COMMITMENT
inferredcites →https://doi.org/10.1016/0090-2616(91)90068-kopenalex-snapshot
Internal service operations: Strategies for increasing their effectiveness and controlling their cost
inferredcites →https://doi.org/10.1016/0148-2963(90)90037-eopenalex-snapshot
Relationship approach to marketing in service contexts: The marketing and organizational behavior interface
inferredcites →https://doi.org/10.1016/0148-2963(90)90043-dopenalex-snapshot
Internal marketing and organizational behavior: A partnership in developing customer-conscious employees at every level
inferredcites →https://doi.org/10.1016/s0024-6301(99)00048-5openalex-snapshot
Managing Service Quality with Internal Marketing Schematics
inferredcites →https://doi.org/10.1016/s0148-2963(99)00044-2openalex-snapshot
How critical is internal customer orientation to market orientation?
inferredcites →https://doi.org/10.1080/0267257x.1993.9964234openalex-snapshot
The scope of internal marketing: Defining the boundary between marketing and human resource management
inferredcites →https://doi.org/10.1080/0267257x.1997.9964479openalex-snapshot
Internal networks for internal marketing
inferredcites →https://doi.org/10.1080/10696679.1996.11501731openalex-snapshot
Total Quality Management and Internal Customers: Measuring Internal Service Quality
inferredcites →https://doi.org/10.1108/03090560210437389openalex-snapshot
Market orientation and business performance
inferredcites →https://doi.org/10.1108/09564239510146915openalex-snapshot
Internal services: classification and quality management
inferredcites →https://doi.org/10.1108/eb006032openalex-snapshot
USING INTERNAL MARKETING TO DEVELOP A NEW CULTURE—THE CASE OF ERICSSON QUALITY
inferredcites →https://doi.org/10.1177/002224299005400403openalex-snapshot
The Effect of a Market Orientation on Business Profitability
inferredcites →https://doi.org/10.1177/002224377501200411openalex-snapshot
Some Precautions in Using Canonical Analysis
inferredcites →https://doi.org/10.1509/jmkg.65.4.82.18390openalex-snapshot
Logistics Service Quality as a Segment-Customized Process
inferredcites →https://doi.org/10.2307/1251142openalex-snapshot
Service Positioning through Structural Change
inferredcites →https://doi.org/10.2307/2344428openalex-snapshot
Multivariate Data Analysis.
inferredcites →https://doi.org/10.5860/choice.30-1598openalex-snapshot
Logistical excellence: it's not business as usual
inferredcites →https://doi.org/10.5860/choice.39-4677openalex-snapshot
The agenda: what every business must do to dominate the decade

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

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Development of Consumer Behavior
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Qualitätsmessung in der Logistikdienstleistung
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Serviceorientierung im Unternehmen – Eine Einführung in die theoretischen und praktischen Problemstellungen
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Das Konzept des Internen Servicebarometers – Bestandsaufnahme, Methodik und empirische Befunde
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Strategic Decision-Making in Global Supply Chain Network Design – How a Decision Support System Combining MILP and AHP on a Pareto Front Can Alleviate Decision-Making
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Warehouse performance measurement: a literature review
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The influences of internal service quality and job standardization on job satisfaction with supports as mediators: flight attendants at branch workplace
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Corporate social responsibility and organisational performance in container shipping
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Intellectual Capital: Firms’ Hidden Source of Service Quality in the Microfinance Industry in Uganda
inferred← citeshttps://doi.org/10.1080/15332969.2015.1014237openalex-snapshot
Does Internal Marketing Influence Employee Loyalty? Evidence From the Ghanaian Banking Industry
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An Empirical Assessment of the Impact of SCM Practices on Quality Performance: A Case in the Indian Automobile Industry
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Benchmarking Logistics and Supply Chain Practices in Spain
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Relationship between logistic service and maintenance costs of warehouses
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Reliability of the internal service encounter
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Service orientation and dynamic capabilities in Chinese companies
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Talent management, work‐life balance and retention strategies
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“One size doesn't fit all”
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Supply chain networks and service‐dominant logic: suggestions for future research
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Test of a service profit chain model in the Greek banking sector
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Internal service climate and psychological empowerment among public employees
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Logistics service quality in an emergent market in Latin America
inferred← citeshttps://doi.org/10.1108/ijppm-05-2020-0250openalex-snapshot
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Internal service quality as a driver of employee satisfaction, commitment and performance
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A holistic management tool for measuring internal marketing activities
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Driving Trucks and Driving Sales? The Impact of Delivery Personnel on Customer Purchase Behavior
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Environmental orientation on the frontline: A boundary‐spanning perspective for supply chain management
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Services Redesign Strategies for Demand and Capacity Management and Impact on Company Performance
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Service Quality: The Key Role of Service Climate and Service Behavior of Boundary Employee Units
inferred← citeshttps://doi.org/10.1371/journal.pone.0305202openalex-snapshot
The performance model of logistic distribution centers: Quality function deployment based on the Best-Worst Method
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Improving logistics and supply chain management in Spain: An analysis of current practices and future requirements
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Balancing internal supply chain logistics: a comparative analysis of manufacturing and service firm operations
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Dynamics of buyer supplier codependency for optimising functional efficiency
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An extension of internal service quality concept: lesson from the best low-cost carrier in the six regions of the world
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Assessing the effects of personality traits on the service quality of Korean logistics personnel
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A Study on the Relationship between Airlines' Internal Service Quality and Job Embeddedness
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The Effect of Internal Service Quality on Employee Performance and the Mediation Role of Digital Transformation in This Effect
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Evaluating Key Logistics Capabilities for International Distribution Center Operators in Taiwan
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The Impact of Internal and External Service Quality (A Case Study among Lecturers and Students)
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