On the public citation graph
Service Quality: The Key Role of Service Climate and Service Behavior of Boundary Employee Units
0 signed · 105 inferred · view as graph
Inferred edges come from two machine sources: sweeps of open repository metadata (mostly SSRN and Zenodo), and a bulk OpenAlex citation snapshot. Every row below is labelled with the one it came from. Neither is a complete citation index — absence here is not evidence of absence.
Is this your work? Sign in with ORCID and put your name on the
claims that are yours.
Reference health. See whether every reference in this work resolves to a
known work and none has been retracted — and get a dated CiteStamped
badge you can embed.
What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
inferredcites →https://doi.org/10.1002/job.509openalex-snapshot
Linking service employees' emotional competence to customer satisfaction: a multilevel approach
inferredcites →https://doi.org/10.1016/0148-2963(90)90037-eopenalex-snapshot
Relationship approach to marketing in service contexts: The marketing and organizational behavior interface
inferredcites →https://doi.org/10.1016/0148-2963(95)00126-3openalex-snapshot
Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions
inferredcites →https://doi.org/10.1016/j.jvb.2005.04.001openalex-snapshot
Collective efficacy beliefs in student work teams: Relation to self-efficacy, cohesion, and performance
inferredcites →https://doi.org/10.1016/s0022-4359(97)90014-2openalex-snapshot
Contact employees: Relationships among workplace fairness, job satisfaction and prosocial service behaviors
inferredcites →https://doi.org/10.1016/s0261-5177(03)00117-1openalex-snapshot
Promoting service quality in tourist hotels: the role of HRM practices and service behavior
inferredcites →https://doi.org/10.1037//1076-8998.5.1.182openalex-snapshot
A multilevel analysis of the demands-control model: Is stress at work determined by factors at the group level or the individual level?
inferredcites →https://doi.org/10.1037/0021-9010.67.2.219openalex-snapshot
Aggregation bias in estimates of perceptual agreement.
inferredcites →https://doi.org/10.1037/0021-9010.70.3.423openalex-snapshot
Employee and customer perceptions of service in banks: Replication and extension.
inferredcites →https://doi.org/10.1037/0021-9010.83.2.150openalex-snapshot
Linking service climate and customer perceptions of service quality: Tests of a causal model.
inferredcites →https://doi.org/10.1037/0021-9010.84.2.200openalex-snapshot
Overcoming roadblocks to effectiveness: Incorporating management of performance barriers into models of work group effectiveness.
inferredcites →https://doi.org/10.1037/0021-9010.87.2.220openalex-snapshot
Climate strength: a new direction for climate research.
inferredcites →https://doi.org/10.1037/0021-9010.87.3.465openalex-snapshot
An examination of the antecedents and moderator influences of climate strength.
inferredcites →https://doi.org/10.1037/0021-9010.88.2.356openalex-snapshot
Accurate tests of statistical significance for rWG and average deviation interrater agreement indexes.
inferredcites →https://doi.org/10.1037/0021-9010.90.6.1217openalex-snapshot
Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate.
inferredcites →https://doi.org/10.1037/0021-9010.91.1.97openalex-snapshot
Empowerment and team effectiveness: An empirical test of an integrated model.
inferredcites →https://doi.org/10.1080/02642069900000032openalex-snapshot
The Impact of Employee Performance Cues on Guest Loyalty, Perceived Value and Service Quality
inferredcites →https://doi.org/10.1108/01425450710776290openalex-snapshot
The influence of service climate and job involvement on customer‐oriented organizational citizenship behavior in Greek service organizations: a survey
inferredcites →https://doi.org/10.1108/02656719910274290openalex-snapshot
Internal service quality – an empirical assessment
inferredcites →https://doi.org/10.1108/09596110010330813openalex-snapshot
Human resources, service quality and performance: a case study
inferredcites →https://doi.org/10.1108/09596110310475658openalex-snapshot
Does organizational climate add to service quality in hotels?
inferredcites →https://doi.org/10.1108/09604520610686133openalex-snapshot
Links between service climate, employee commitment and employees' service quality capability
inferredcites →https://doi.org/10.1108/eum0000000006095openalex-snapshot
The effect of work climate on critical employee and customer outcomes
inferredcites →https://doi.org/10.1108/s0742-730120160000034003openalex-snapshot
Research in Personnel and Human Resources Management
inferredcites →https://doi.org/10.1146/annurev.psych.51.1.201openalex-snapshot
Applications of Structural Equation Modeling in Psychological Research
inferredcites →https://doi.org/10.1177/0018726708094863openalex-snapshot
Survey response rate levels and trends in organizational research
inferredcites →https://doi.org/10.1177/001872679304600603openalex-snapshot
Organizational Obstacles: Links with Financial Performance, Customer Satisfaction, and Job Satisfaction in a Service Environment
inferredcites →https://doi.org/10.1177/002224299005400403openalex-snapshot
The Effect of a Market Orientation on Business Profitability
inferredcites →https://doi.org/10.1177/002224299205600304openalex-snapshot
Measuring Service Quality: A Reexamination and Extension
inferredcites →https://doi.org/10.1177/002224299505900207openalex-snapshot
Going to Extremes: Managing Service Encounters and Assessing Provider Performance
inferredcites →https://doi.org/10.1177/014920630102700403openalex-snapshot
Human resource practices, organizational climate, and customer satisfaction
inferredcites →https://doi.org/10.1177/1059601103257989openalex-snapshot
Self-Managing Teamwork and Psychological Well-Being
inferredcites →https://doi.org/10.1177/1059601106293723openalex-snapshot
How Service Agents Manage the Person—Role Interface
inferredcites →https://doi.org/10.1177/1059601108325696openalex-snapshot
Top Management Team Behavioral Integration and the Performance of Service Organizations
inferredcites →https://doi.org/10.1177/1059601108330089openalex-snapshot
Psychological Empowerment and Job Satisfaction
inferredcites →https://doi.org/10.1177/1059601109350980openalex-snapshot
Commitment to Change: Contributions to Trust in the Supervisor and Work Outcomes
inferredcites →https://doi.org/10.1177/1059601199243005openalex-snapshot
Developing Effective Self-Managing Work Teams in Service Organizations
inferredcites →https://doi.org/10.1177/1094428106287574openalex-snapshot
A Longitudinal Examination of the Comparative Criterion-Related Validity of Additive and Referent-Shift Consensus Operationalizations of Team Efficacy
inferredcites →https://doi.org/10.1177/109442819921004openalex-snapshot
On Average Deviation Indices for Estimating Interrater Agreement
inferredcites →https://doi.org/10.2307/1251757openalex-snapshot
The Effect of a Market Orientation on Business Profitability
inferredcites →https://doi.org/10.2307/20159559openalex-snapshot
A MULTILEVEL INVESTIGATION OF FACTORS INFLUENCING EMPLOYEE SERVICE PERFORMANCE AND CUSTOMER OUTCOMES.
inferredcites →https://doi.org/10.2307/256395openalex-snapshot
A COMPARISON OF JUST-IN-TIME AND BATCH MANUFACTURING: THE ROLE OF PERFORMANCE OBSTACLES.
inferredcites →https://doi.org/10.2307/3151904openalex-snapshot
Structural Equation Modeling: Concepts, Issues, and Applications
inferredcites →https://doi.org/10.4135/9781412952651.n55openalex-snapshot
Critical Incident Technique
inferredcites →https://doi.org/10.4324/9781315227979-11openalex-snapshot
Role Of Professional self-efficacy In The Etiology And Amelioration Of Burnout
inferredcites →https://doi.org/10.5281/zenodo.14579729openalex-snapshot
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
inferredcites →https://doi.org/10.6100/ir566204openalex-snapshot
Self-managing teamwork and psychological well-being
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
inferred← citeshttps://doi.org/10.2139/ssrn.2286541openalex-extracted
Linking Organizational Learning Disabilities, Service Climate and Individual's Organizational Identification: Empirical Evidence from Public Sector Banks in India
inferred← citeshttps://doi.org/10.1002/9781118551820.ch3openalex-snapshot
The Need for the Science of Service
inferred← citeshttps://doi.org/10.1002/9781118551820.ch4openalex-snapshot
Service Science Fundamentals
inferred← citeshttps://doi.org/10.1002/jpoc.21113openalex-snapshot
Developing Dedicated Service Employees
inferred← citeshttps://doi.org/10.1007/978-981-97-0996-0_57openalex-snapshot
Psychological Empowerment and Service Culture: Fostering Sustainable Service Behavior in the Banking Sector
inferred← citeshttps://doi.org/10.1007/s10551-019-04348-9openalex-snapshot
Justice Climate and Workgroup Outcomes: The Role of Coworker Fair Behavior and Workgroup Structure
inferred← citeshttps://doi.org/10.1007/s11482-024-10389-8openalex-snapshot
A Parallel Mediator Model to Explain the Organizational Performance Oriented to the Quality of Life of People with Intellectual Disabilities: The Employees and Family Members Perspectives
inferred← citeshttps://doi.org/10.1007/s12927-011-0001-yopenalex-snapshot
A tractable approximation approach to improving hotel service quality
inferred← citeshttps://doi.org/10.1016/j.avb.2013.07.014openalex-snapshot
A review of research on the prevalence, antecedents, consequences and prevention of workplace aggression in clinical medical practice
inferred← citeshttps://doi.org/10.1016/j.emj.2018.02.002openalex-snapshot
How does training improve customer service quality? The roles of transfer of training and job satisfaction
inferred← citeshttps://doi.org/10.1016/j.ijhm.2017.07.001openalex-snapshot
The impact of personal and functional aspects of restaurant employee service behaviour on customer satisfaction
inferred← citeshttps://doi.org/10.1016/j.jretconser.2022.103037openalex-snapshot
In pursuit of service encounter quality: Will service-oriented high-performance work systems benefit high-contact service industries?
inferred← citeshttps://doi.org/10.1016/j.jss.2019.110392openalex-snapshot
Teamwork behaviors in implementing enterprise systems with multiple projects: Results from Chinese firms
inferred← citeshttps://doi.org/10.1016/j.ridd.2018.04.016openalex-snapshot
Organizational performance focused on users’ quality of life: The role of service climate and “contribution-to-others” wellbeing beliefs
inferred← citeshttps://doi.org/10.1016/j.tourman.2022.104558openalex-snapshot
Signalling the corporate brand promise to front-line employees: The role of learning and development in internal branding
inferred← citeshttps://doi.org/10.1017/sjp.2014.4openalex-snapshot
Service Climate as a Mediator of Organizational Empowerment in Customer-Service Employees
inferred← citeshttps://doi.org/10.1037/a0031666openalex-snapshot
Missing link in the service profit chain: A meta-analytic review of the antecedents, consequences, and moderators of service climate.
inferred← citeshttps://doi.org/10.1080/00223980.2017.1291488openalex-snapshot
Are You Being Served? The Relationship between School Climate for Service and Teachers' Engagement, Satisfaction, and Intention to Leave: A Moderated Mediation Model
inferred← citeshttps://doi.org/10.1080/02678373.2016.1200157openalex-snapshot
The role of organizational facilitators in promoting job-related mental health and group service effectiveness: a two-wave analysis
inferred← citeshttps://doi.org/10.1080/09585192.2015.1119707openalex-snapshot
Developing service climate in local vs. foreign firms in smaller Asian emerging markets: a resource-based and social exchange perspective
inferred← citeshttps://doi.org/10.1080/09585192.2018.1449762openalex-snapshot
Achieving employee efficiency–flexibility ambidexterity
inferred← citeshttps://doi.org/10.1080/10978526.2015.987041openalex-snapshot
Conditions for Service Climate in Brazilian Organizations
inferred← citeshttps://doi.org/10.1080/1359432x.2011.628793openalex-snapshot
How to enhance service quality through organizational facilitators, collective work engagement, and relational service competence
inferred← citeshttps://doi.org/10.1080/13602381.2021.1851514openalex-snapshot
Antecedents of quality performance in the Philippine micro, small, and medium hospitality sector
inferred← citeshttps://doi.org/10.1080/14719037.2023.2239245openalex-snapshot
Workplace spirituality and service-oriented performance via work engagement in public organizations: the moderating role of service climate
inferred← citeshttps://doi.org/10.1080/15256480.2014.872885openalex-snapshot
Service Climate in Restaurants
inferred← citeshttps://doi.org/10.1080/15378020.2020.1724850openalex-snapshot
Employee training and service quality in the hospitality industry
inferred← citeshttps://doi.org/10.1080/17509653.2015.1113395openalex-snapshot
Investigating the impact of service climate on intention to revisit a hotel: the mediating role of perceived service quality and relationship quality
inferred← citeshttps://doi.org/10.1108/09534811211228102openalex-snapshot
Failed culture change aimed at more service provision: a test of three agentic factors
inferred← citeshttps://doi.org/10.1108/09564231311323944openalex-snapshot
Linking task and goal interdependence to quality service
inferred← citeshttps://doi.org/10.1108/jwl-08-2013-0057openalex-snapshot
Examining the influence of strategic profit emphases on employee engagement and service climate
inferred← citeshttps://doi.org/10.1108/s1479-355520190000017004openalex-snapshot
Leading the Service-Profit Chain: How Leaders’ Behaviors Can Affect Customer Experience
inferred← citeshttps://doi.org/10.1108/s1746-979120140000010021openalex-snapshot
Emotional Labor as a Dynamic Process in Service Organizations: Development of a Multi-Perspective, Multilevel Model
inferred← citeshttps://doi.org/10.1109/aset53988.2022.9735079openalex-snapshot
Factors Affecting Innovation in the Service Industry: A Literature-Based Model
inferred← citeshttps://doi.org/10.1109/soli60636.2023.10425391openalex-snapshot
A Literature-Based Comprehensive Model for Factors Affecting Firm Productivity in the Service Sector
inferred← citeshttps://doi.org/10.1111/ijtd.12017openalex-snapshot
The consequences of transfer of training for service quality and job satisfaction: an empirical study in the Malaysian public sector
inferred← citeshttps://doi.org/10.1111/joop.12073openalex-snapshot
Stressors, withdrawal, and sabotage in frontline employees: The moderating effects of caring and service climates
inferred← citeshttps://doi.org/10.1177/02666669231206769openalex-snapshot
Customer care in selected academic libraries in Ghana
inferred← citeshttps://doi.org/10.1177/1059601112449476openalex-snapshot
The Form and Function of “Bullying” Behaviors in a Strong Occupational Culture
inferred← citeshttps://doi.org/10.1177/1059601112456289openalex-snapshot
Deep-Level Team Composition and Innovation
inferred← citeshttps://doi.org/10.1177/1059601112470405openalex-snapshot
We Need a Hero! Toward a Validation of the Healthy and Resilient Organization (HERO) Model
inferred← citeshttps://doi.org/10.1177/10596011251356136openalex-snapshot
(When) Does Perceived Organizational Support Climate Influence Individual Performance in Groups? The Moderating Roles of Climate Strength and Task Interdependence
inferred← citeshttps://doi.org/10.1177/1094670519885442openalex-snapshot
Is Seeing Eye to Eye Always Beneficial? How and When (Dis)agreement on Service Climate Influences Store Turnover and Sales Performance
inferred← citeshttps://doi.org/10.1177/10946705241229419openalex-snapshot
The Future of Work: Understanding the Effectiveness of Collaboration Between Human and Digital Employees in Service
inferred← citeshttps://doi.org/10.1287/serv.2013.0042openalex-snapshot
Editorial—We Must Rethink Service Encounters
inferred← citeshttps://doi.org/10.12962/j20882033.v31i1.6328openalex-snapshot
The Impact of Behavior of Restaurant Employees on Word of Mouth Intention: The Mediating Role of Customer Satisfaction
inferred← citeshttps://doi.org/10.15408/etk.v16i2.5537openalex-snapshot
Relationship between Service Quality and Behavioral Intentions: The Mediating Effect of Customer Satisfaction
inferred← citeshttps://doi.org/10.3389/fpsyg.2017.00786openalex-snapshot
New Strategies in the New Millennium: Servant Leadership As Enhancer of Service Climate and Customer Service Performance
inferred← citeshttps://doi.org/10.3390/su10072566openalex-snapshot
Service Learning, Service Climate, and Service-Based Social Innovation for Sustainability
inferred← citeshttps://doi.org/10.3390/su162210019openalex-snapshot
Exploring High-Performance Work Systems and Sustainable Development in the Hospitality Industry
inferred← citeshttps://doi.org/10.4018/979-8-3693-4350-0.ch010openalex-snapshot
Driving Customer Experience With Transformational Neuro-Leadership
inferred← citeshttps://doi.org/10.46254/an11.20210414openalex-snapshot
Examination of the Relationship between Service Climate, Employee Satisfaction, and Organizational Performance: A Case Hospital
inferred← citeshttps://doi.org/10.5392/jkca.2014.14.01.423openalex-snapshot
Relative Effects of Positive and Negative Reinforcement on the Customer Service Behaviors
inferred← citeshttps://doi.org/10.70675/06b9c4dfz628ez477fz9bbczed62bc2c7a59openalex-snapshot
L'examen d'une perspective dyadique du rôle du 'renquing' dans la qualité de la relation client : une application au secteur bancaire vietnamien
inferred← citeshttps://doi.org/10.9744/jmk.18.1.%popenalex-snapshot
SERVICE QUALITY AND CUSTOMER LOYALTY IN PEACEKEEPING MISSIONS
Editorial review for independent work. ICSAC — the Institute for Complexity
Science and Advanced Computing — runs a structured editorial panel for researchers
publishing outside journals, and publishes on CiteStamp rails. Submission is free
and goes through ORCID: icsacinstitute.org/submit.