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Role of knowledge management and analytical CRM in business: data mining based framework

https://doi.org/10.1108/09696471111103731
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1002/kpm.163openalex-snapshot
Application of knowledge management technology in customer relationship management
inferredcites →https://doi.org/10.1016/0167-9236(94)00041-2openalex-snapshot
Design and natural science research on information technology
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An economic analysis of customer selection and leveraging strategies in a market where network externalities exist
inferredcites →https://doi.org/10.1016/s0167-9236(01)00141-5openalex-snapshot
Knowledge warehouse: an architectural integration of knowledge management, decision support, artificial intelligence and data warehousing
inferredcites →https://doi.org/10.1016/s0167-9236(99)00036-6openalex-snapshot
Knowledge-based knowledge management in the reengineering domain
inferredcites →https://doi.org/10.1057/palgrave.dbm.3240272openalex-snapshot
Software review A sample road map for analytical CRM
inferredcites →https://doi.org/10.1057/palgrave.dbm.3250053openalex-snapshot
Using a business case to secure the gestation of an analytical CRM project
inferredcites →https://doi.org/10.1080/1478336032000053843openalex-snapshot
Strategic analysis of customer relationship management—a field study on hotel enterprises
inferredcites →https://doi.org/10.1108/02635570310477370openalex-snapshot
On the design concepts for CRM system
inferredcites →https://doi.org/10.1108/02635570410522125openalex-snapshot
Partnering paradigms? Knowledge management and relationship marketing
inferredcites →https://doi.org/10.1108/02635570510616139openalex-snapshot
Gaining customer knowledge through analytical CRM
inferredcites →https://doi.org/10.1108/03055720710759982openalex-snapshot
KM: from concept to theory to practice
inferredcites →https://doi.org/10.1108/03055720810889879openalex-snapshot
Integrating knowledge management and quality management to sustain knowledge enabled excellence in performance
inferredcites →https://doi.org/10.1108/08858620410524007openalex-snapshot
Competitive advantage, knowledge and relationship marketing: where, what and how?
inferredcites →https://doi.org/10.1108/13673270210450441openalex-snapshot
Eight questions for customer knowledge management in e‐business
inferredcites →https://doi.org/10.1108/17505930810931035openalex-snapshot
Principles for successful aCRM in organizations
inferredcites →https://doi.org/10.1109/69.553155openalex-snapshot
Data mining: an overview from a database perspective
inferredcites →https://doi.org/10.1109/icarcv.2004.1469431openalex-snapshot
Intelligent data mining and personalisation for customer relationship management
inferredcites →https://doi.org/10.1109/icpca.2007.4365414openalex-snapshot
An Analytical CRM Design Frame Based on Distributed Data warehouse
inferredcites →https://doi.org/10.1109/iemc.2006.4279854openalex-snapshot
The role of organizational knowledge management strategies in the quest for business intelligence
inferredcites →https://doi.org/10.1145/299513.299686openalex-snapshot
Improving knowledge intensive processes through an enterprise knowledge medium
inferredcites →https://doi.org/10.1147/sj.414.0697openalex-snapshot
The integration of business intelligence and knowledge management
inferredcites →https://doi.org/10.1504/ijecrm.2008.018806openalex-snapshot
Leveraging customer knowledge: a comparative study of eCRM functionality and its use in e-commerce websites
inferredcites →https://doi.org/10.1504/ijecrm.2008.021103openalex-snapshot
Data mining tools: a CRM perspective
inferredcites →https://doi.org/10.1504/ijsoi.2007.015641openalex-snapshot
Mining purchasing sequence data for online customer segmentation
inferredcites →https://doi.org/10.2307/25148625openalex-snapshot
Design Science in Information Systems Research1
inferredcites →https://doi.org/10.47893/imr.2008.1006openalex-snapshot
Critical Success Factors for Implementing CRM Using Data Mining
inferredcites →https://doi.org/10.5555/2017212.2017217openalex-snapshot
Design science in information systems research

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

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Knowledge Management (KM) as Performance Amelioration’s First-Order Capability
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Introduction
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Soft Skills Within Customer Knowledge Management and Their Impact on Customer Focus
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