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Eight questions for customer knowledge management in e‐business

https://doi.org/10.1108/13673270210450441
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Outgoing claims: the papers this work cites, builds on, or argues with.

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Net gain: Expanding markets through virtual communities
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The one to one future
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The Knowledge-Creating Company
inferredcites →https://doi.org/10.1016/s0024-6301(97)00017-4openalex-snapshot
Understanding knowledge management
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Understanding knowledge management
inferredcites →https://doi.org/10.1016/s0263-2373(99)00004-3openalex-snapshot
E-tribalized marketing?: the strategic implications of virtual communities of consumption
inferredcites →https://doi.org/10.1080/0158037890110201openalex-snapshot
The Learning Company
inferredcites →https://doi.org/10.1080/03064229108535041openalex-snapshot
What is CRM?
inferredcites →https://doi.org/10.1080/07421222.1998.11518185openalex-snapshot
Is Anybody out There? Antecedents of Trust in Global Virtual Teams
inferredcites →https://doi.org/10.1093/oso/9780195092691.001.0001openalex-snapshot
The Knowledge-Creating Company
inferredcites →https://doi.org/10.1108/02635570010353857openalex-snapshot
Virtual teaming: a strategy for moving your organization into the new millennium
inferredcites →https://doi.org/10.1108/09590550110400894openalex-snapshot
Leveraging customer knowledge – profiling and personalisation in e‐business
inferredcites →https://doi.org/10.1108/10662249910264873openalex-snapshot
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inferredcites →https://doi.org/10.1108/eb039806openalex-snapshot
Management
inferredcites →https://doi.org/10.1108/eum0000000002805openalex-snapshot
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inferredcites →https://doi.org/10.1177/016555101401266674openalex-snapshot
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inferredcites →https://doi.org/10.1177/016555150002600603openalex-snapshot
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inferredcites →https://doi.org/10.1177/017084069501600605openalex-snapshot
Knowledge, Knowledge Work and Organizations: An Overview and Interpretation
inferredcites →https://doi.org/10.1287/orsc.5.1.14openalex-snapshot
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inferredcites →https://doi.org/10.2307/1252099openalex-snapshot
Whence Consumer Loyalty?
inferredcites →https://doi.org/10.4324/9780080941042-22openalex-snapshot
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inferredcites →https://doi.org/10.5860/choice.33-3403openalex-snapshot
The Boundaryless organization: breaking the chains of organizational structure

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

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Application of Knowledge Management in Customer Relationship Management: A Data Mining Approach
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Translating Customer Knowledge Management Into Perceived Customer Communication Value and Purchase Intention: A Study on Indian Ecommerce Firms
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Customer Relationship Management
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The value of user feedback: Healthcare professionals' comments to the health information provider
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Customer knowledge management in SMEs : Review and research agenda
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Intertwining Between Online Retailer's Trustworthiness Attributes and Consumer's Purchase Intentions: A Knowledge Management Perspective in Response to COVID ‐19
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Big Data for Customer Knowledge Management
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Knowledge in Marketing Effectiveness with Applications and Implications for SMEs
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Synthesis, Lessons Learnt, and Practice on Marketing Effectiveness and Accountability in SMEs
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Soft Skills Within Customer Knowledge Management and Their Impact on Customer Focus
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Definition and Evolution of the Variables in the Model in Marketing Studies and Research
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Use of Information and Communication Technologies for Knowledge Sharing by Polish and UK-Based Prosumers
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Japanese Students’ Perception of B2C
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Measuring user satisfaction with knowledge management systems: scale development, purification, and initial test
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TQM: A facilitator to enhance knowledge management? A structural analysis
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Customer Knowledge Management and E-commerce: The role of customer perceived risk
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A study on customer, supplier, and competitor knowledge using the knowledge chain model
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Internet strategies and performance of Dutch retailers
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The firms benefits of mobile CRM from the relationship marketing approach and the TOE model
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Knowledge sharing: Investigating appropriate leadership roles and collaborative culture
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The Impact of Knowledge Sharing Culture on Job Satisfaction in Accounting Firms. The Mediating Effect of General Competencies
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Collective customer collaboration impacts on supply-chain performance
inferred← citeshttps://doi.org/10.1080/02500160608537971openalex-snapshot
Homo machinusversusHomo sapiens:A knowledge management perspective of virtual communities in cyberspace
inferred← citeshttps://doi.org/10.1080/14778238.2026.2631088openalex-snapshot
Evolution and integration in customer knowledge management: a twenty-four-year review through the TCCM lens
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Customer relationship management research (1992‐2002)
inferred← citeshttps://doi.org/10.1108/02635570510616139openalex-snapshot
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inferred← citeshttps://doi.org/10.1108/08858621311330236openalex-snapshot
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inferred← citeshttps://doi.org/10.1108/09696471111103731openalex-snapshot
Role of knowledge management and analytical CRM in business: data mining based framework
inferred← citeshttps://doi.org/10.1108/13673270110411797openalex-snapshot
Data mining for shopping centres – customer knowledge‐management framework
inferred← citeshttps://doi.org/10.1108/13673271011084899openalex-snapshot
Industry culture influences pseudo‐knowledge sharing: a multiple mediation analysis
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Principles for successful aCRM in organizations
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inferred← citeshttps://doi.org/10.1108/jamr-12-2017-0118openalex-snapshot
Customer perception of CRM implementation in banking context
inferred← citeshttps://doi.org/10.1108/jeim-03-2015-0021openalex-snapshot
The effect of knowledge management capability and customer knowledge gaps on corporate performance
inferred← citeshttps://doi.org/10.1108/jkm-01-2020-0026openalex-snapshot
The impact of customer knowledge management capability on project performance-mediating role of strategic agility
inferred← citeshttps://doi.org/10.1108/jkm-03-2022-0164openalex-snapshot
Customer knowledge orientation as a key to business model innovation of free-to-fee switch
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The effect of online social networks and competency-based management on innovation capability
inferred← citeshttps://doi.org/10.1108/jkm-07-2018-0447openalex-snapshot
Exchange characteristics, capability upgrading and innovation performance: evidence from Latin America
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inferred← citeshttps://doi.org/10.1108/k-09-2021-0818openalex-snapshot
The mediating role of customer knowledge management on the innovative work behavior and product innovation relationship
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Quality dimensions in online communities influence purchase intentions
inferred← citeshttps://doi.org/10.1108/s1745-886220180000013004openalex-snapshot
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An Empirical Study of Organizational Learning's Influences on Customer Knowledge Acquirement Ability
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How Knowledge Management Process Influences Customer Knowledge Management Performance: An Empirical Study Based on Balanced Score Card of Manager's Opinions
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Relational Model of and its Appraisal on Environment Supporting Factors and Customer Knowledge Management Performance
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Developing an instrument for measuring user satisfaction with knowledge management systems
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Customer Knowledge Management Competence: Towards a Theoretical Framework
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An Understanding of Power Issues Influencing Employees' Acceptance of KMS: An Empirical Study of Taiwan Semiconductor Manufacturing Companies
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Knowledge sharing and Total Quality Management: A conceptual framework
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Customer Participation: Co-Creating Knowledge with Customers
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The Neglected King: The Customer in the New Knowledge Ecology of Innovation
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Customer knowledge management practices on a social media platform
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“Deal of the day”: An analysis of subscriber purchase behavior
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Influencing Factors to Optimize the Processes of Providing Services to Customers with Customeroriented Approach
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Knowledge from customers. Definition and research areas
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CKM-embedded Innovation Marketing as Success Driver for Product Innovation: Theoretical Framework and Empirical Research
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A framework for analytical CRM: a data mining perspective
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Customer relationship management activities in e-banking: the case of Iranian banks
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Customer knowledge management: state of the art and future research directions
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Different perceptions of online shopping concerning product availability, consumer location, and experience
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Knowledge transfer and instrumentalization of its implementation in customer knowledge management
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Information and Communication Technologies for Supporting Prosumers Knowledge Sharing – Evidence from Poland and United Kingdom
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Expanding Frontiers of Customer Knowledge Management to Sustain Competitive Advantage: The Mediating Role of Predictive Analytics
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Collaborative Climate and Knowledge Sharing among ESP Teachers: A Mixed Method Study
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Pokolenie Z jako wyzwanie współczesnego zarządzania przedsiębiorstwem. Relacje, media społecznościowe i crowdsourcing
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Developments in Practice XVIII-Customer Knowledge Management: Adding Value for Our Customers
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Opinion mining framework applied to a social networks data for small and medium enterprises
inferred← citeshttps://doi.org/10.22543/0733.141.1340openalex-snapshot
Transformational Leadership: Implementing a Cultural Approach in Organizations
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Integration of Resources and Capabilities to Implement CRM: Case of Cooperative Development Bank
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INFLUENCE OF CONSUMERS KNOWLEDGE TO SHADAQAH PAYING DECISION AT BAITUL MAAL UNISBA
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The Impact of Digitalization on Customer Knowledge Management
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A Successful CRM Implementation Project in a Service Company: Case Study
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Revista Completa
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Yeobo Topokki Franchise Business Development Strategy with Business Model Canvas Approach
inferred← citeshttps://doi.org/10.29073/e3.v6i2.302openalex-snapshot
Revista Completa
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How CRM Components Impact Customer Loyalty: A Case from Bangladesh Banking Industry
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KNOWLEDGE TRANSFER IN A BUSINESS ECOSYSTEM
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Yeobo Topokki franchise business development strategy with business model canvas approach
inferred← citeshttps://doi.org/10.3390/su132212927openalex-snapshot
Serial Multiple Mediation of the Impact of Customer Knowledge Management on Sustainable Product Innovation by Innovative Work Behavior
inferred← citeshttps://doi.org/10.36965/ojakm.2016.4(1)165-179openalex-snapshot
Identifying more about customers: the phenomenon of the switch to the knowledge exchange
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An investigation of knowledge brokering during service encounters
inferred← citeshttps://doi.org/10.4018/978-1-4666-2524-2.ch006openalex-snapshot
CKM and Its Influence on Organizational Marketing Performance
inferred← citeshttps://doi.org/10.4018/978-1-4666-6114-1.ch026openalex-snapshot
Augmenting Analytical CRM Strategies with Social BI
inferred← citeshttps://doi.org/10.4018/978-1-4666-6547-7.ch006openalex-snapshot
Basic Model of CKM in Terms of Marketing Performance and Some Important Antecedents and Dimensions
inferred← citeshttps://doi.org/10.4018/978-1-4666-7357-1.ch071openalex-snapshot
CKM and Its Influence on Organizational Marketing Performance
inferred← citeshttps://doi.org/10.4018/978-1-4666-8586-4.ch008openalex-snapshot
CKM 2.0
inferred← citeshttps://doi.org/10.4018/978-1-5225-1793-1.ch028openalex-snapshot
Basic Model of CKM in Terms of Marketing Performance and Some Important Antecedents and Dimensions
inferred← citeshttps://doi.org/10.4018/978-1-5225-2255-3.ch139openalex-snapshot
Implementing a Customer Relationship Management (CRM) System
inferred← citeshttps://doi.org/10.4018/978-1-5225-7766-9.ch005openalex-snapshot
Implementing a Customer Relationship Management (CRM) System
inferred← citeshttps://doi.org/10.4018/978-1-60566-258-9.ch006openalex-snapshot
Capturing Data from Customers
inferred← citeshttps://doi.org/10.4018/978-1-60566-258-9.ch008openalex-snapshot
Creating Knowledge about Customers
inferred← citeshttps://doi.org/10.4018/978-1-60566-258-9.ch009openalex-snapshot
Maximizing Value for Customers
inferred← citeshttps://doi.org/10.4018/978-1-60566-258-9.ch011openalex-snapshot
Managing Learning throughout CKM Change
inferred← citeshttps://doi.org/10.4018/978-1-60960-509-4.ch005openalex-snapshot
Knowledge Management in E-Commerce
inferred← citeshttps://doi.org/10.4018/978-1-61350-089-7.ch002openalex-snapshot
Perceived Risks of Customer Knowledge Management
inferred← citeshttps://doi.org/10.4018/978-1-61350-089-7.ch007openalex-snapshot
Effective Tools for Customer Knowledge Management
inferred← citeshttps://doi.org/10.4018/ijbir.2013070103openalex-snapshot
Augmenting Analytical CRM Strategies with Social BI
inferred← citeshttps://doi.org/10.4018/ijisss.2017040103openalex-snapshot
Customer Knowledge Management (CKM) Practices in the Telecommunication Industry in Bangladesh
inferred← citeshttps://doi.org/10.4018/ijkbo.314461openalex-snapshot
How Transformational Leaders Can Effectively Manage Knowledge in Companies
inferred← citeshttps://doi.org/10.4018/ijkm.2019070105openalex-snapshot
Empowering Organizations Through Customer Knowledge Acquisition
inferred← citeshttps://doi.org/10.4018/ijkm.2020100104openalex-snapshot
Customer Knowledge Acquisition in Omani Organizations
inferred← citeshttps://doi.org/10.4067/s0718-18762015000100006openalex-snapshot
Customer Knowledge Management Application in Gaining Organization's Competitive Advantage in Electronic Commerce
inferred← citeshttps://doi.org/10.4236/ojbm.2019.72034openalex-snapshot
Open Innovation Management of Thai Auto Parts Manufacturer
inferred← citeshttps://doi.org/10.48009/4_iis_2020_42-52openalex-snapshot
USING SOCIAL MEDIA FOR CUSTOMER KNOWLEDGE MANAGEMENT IN DEVELOPING ECONOMIES: A SYSTEMATIC REVIEW
inferred← citeshttps://doi.org/10.5539/ass.v11n16p257openalex-snapshot
A Novel Two-Dimension’ Customer Knowledge Analysis Model
inferred← citeshttps://doi.org/10.5897/ajbm11.696openalex-snapshot
The role of intelligent agents in customer knowledge management
inferred← citeshttps://doi.org/10.70675/7efe8830zd676z4cdfzbb8az75e82cb4debbopenalex-snapshot
Proposition d'un modèle organisationnel intégratif pour la gestion des connaissances clients : étude de cas approfondie
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The Impact of Customer Contact Personnel on Innovation in Service Firms
inferred← citeshttps://doi.org/10.7903/cmr.11153openalex-snapshot
Virtualization of Marketing
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Gap in Trade Companies’ Perception of Consumers’ Purchasing Processes
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