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Understanding customers' satisfaction and repurchase intentions

https://doi.org/10.1108/10662241111158335
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

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In justice we trust: Exploring knowledge-sharing continuance intentions in virtual communities of practice
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Information Systems Use: Construct conceptualization and scale development
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Consumer trust in e-commerce in the United States, Singapore and China
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Hedonic and utilitarian motivations for online retail shopping behavior
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The Role of Consumers' Trust in Online-Shopping
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Understanding online purchase intentions: contributions from technology and trust perspectives
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Motivating factors: perceptions of justice and their relationship with managerial and organizational trust
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Product Sampling and Word of Mouth
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The Use of Statistical Significance Tests in Research
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The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
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Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model
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Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction
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Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value
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The Consequences of Large Monetary Incentives in Mail Surveys of Elites
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Organisational justice, trust and the management of change
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The impact of brand trust and satisfaction on retailer repurchase intentions
inferredcites →https://doi.org/10.1108/10662241011020815openalex-snapshot
Individualist and collectivist factors affecting online repurchase intentions
inferredcites →https://doi.org/10.1108/10662241111104893openalex-snapshot
Past purchase and intention to purchase in e‐commerce
inferredcites →https://doi.org/10.1108/10662241111123766openalex-snapshot
The different effects of online consumer reviews on consumers' purchase intentions depending on trust in online shopping malls
inferredcites →https://doi.org/10.1108/10662241211251006openalex-snapshot
Service fairness and customer satisfaction in internet banking
inferredcites →https://doi.org/10.1108/eb022861openalex-snapshot
ARE THE SCALES TIPPED IN FAVOR OF PROCEDURAL OR DISTRIBUTIVE JUSTICE? AN INVESTIGATION OF THE U.S., INDIA, GERMANY, AND HONG KONG (CHINA)
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The FAIRSERV Model: Consumer Reactions to Services Based on a Multidimensional Evaluation of Service Fairness
inferredcites →https://doi.org/10.1145/299157.299175openalex-snapshot
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inferredcites →https://doi.org/10.1146/annurev.so.15.080189.000525openalex-snapshot
Price, Authority, and Trust: From Ideal Types to Plural Forms
inferredcites →https://doi.org/10.1146/annurev.soc.15.1.97openalex-snapshot
Price, Authority, And Trust: From Ideal Types To Plural Forms
inferredcites →https://doi.org/10.1177/002224378101800104openalex-snapshot
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
inferredcites →https://doi.org/10.1177/0092070397254005openalex-snapshot
Exploring the Implications of the Internet for Consumer Marketing
inferredcites →https://doi.org/10.1177/109467050032002openalex-snapshot
An Empirical Investigation of Customer Satisfaction after Service Failure and Recovery
inferredcites →https://doi.org/10.1177/1094670504271156openalex-snapshot
E-S-QUAL
inferredcites →https://doi.org/10.1177/1094670505278867openalex-snapshot
Measuring Service Quality in E-Retailing
inferredcites →https://doi.org/10.1287/isre.13.3.296.76openalex-snapshot
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
inferredcites →https://doi.org/10.1287/isre.13.3.316.77openalex-snapshot
Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
inferredcites →https://doi.org/10.1287/isre.3.1.60openalex-snapshot
Information Systems Success: The Quest for the Dependent Variable
inferredcites →https://doi.org/10.1287/mksc.8.4.310openalex-snapshot
Determinants of Continuity in Conventional Industrial Channel Dyads
inferredcites →https://doi.org/10.1287/mnsc.35.8.982openalex-snapshot
User Acceptance of Computer Technology: A Comparison of Two Theoretical Models
inferredcites →https://doi.org/10.17705/1cais.00407openalex-snapshot
Structural Equation Modeling and Regression: Guidelines for Research Practice
inferredcites →https://doi.org/10.2307/1419191openalex-snapshot
Social Behavior: Its Elementary Forms
inferredcites →https://doi.org/10.2307/1879431openalex-snapshot
The Market for "Lemons": Quality Uncertainty and the Market Mechanism
inferredcites →https://doi.org/10.2307/2070638openalex-snapshot
Intrinsic Motivation and Self-Determination in Human Behavior
inferredcites →https://doi.org/10.2307/2393412openalex-snapshot
Individual and Corporate Dispute Resolution: Using Procedural Fairness as a Decision Heuristic
inferredcites →https://doi.org/10.2307/25148720openalex-snapshot
Understanding and Predicting Electronic Commerce Adoption: An Extension of the Theory of Planned Behavior1
inferredcites →https://doi.org/10.2307/25148783openalex-snapshot
Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal–Agent Perspective1
inferredcites →https://doi.org/10.2307/256422openalex-snapshot
EFFECTS OF PROCEDURAL AND DISTRIBUTIVE JUSTICE ON REACTIONS TO PAY RAISE DECISIONS.
inferredcites →https://doi.org/10.2307/30036519openalex-snapshot
Trust and TAM in Online Shopping: An Integrated Model1
inferredcites →https://doi.org/10.2307/3150499openalex-snapshot
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
inferredcites →https://doi.org/10.2307/3151081openalex-snapshot
Marketing Research: Methodological Foundations
inferredcites →https://doi.org/10.2753/mis0742-1222220303openalex-snapshot
How Presentation Flaws Affect Perceived Site Quality, Trust, and Intention to Purchase from an Online Store
inferredcites →https://doi.org/10.2753/mis0742-1222240405openalex-snapshot
In Justice We Trust: Predicting User Acceptance of E-Customer Services
inferredcites →https://doi.org/10.36198/9783838540047openalex-snapshot
Vertrauen
inferredcites →https://doi.org/10.3923/ibm.2012.168.175openalex-snapshot
Antecedents of Online Customer Satisfaction in China
inferredcites →https://doi.org/10.4324/9780203774847openalex-snapshot
Handbook of Organizational Justice
inferredcites →https://doi.org/10.4324/9780203792643openalex-snapshot
Exchange and Power in Social Life
inferredcites →https://doi.org/10.4324/9781315124827openalex-snapshot
The Motivation to Work
inferredcites →https://doi.org/10.5281/zenodo.14579729openalex-snapshot
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
inferredcites →https://doi.org/10.5465/amr.1995.9508080335openalex-snapshot
An Integrative Model Of Organizational Trust
inferredcites →https://doi.org/10.5465/amr.1997.9707180265openalex-snapshot
WHEN EMPLOYEES FEEL BETRAYED: A MODEL OF HOW PSYCHOLOGICAL CONTRACT VIOLATION DEVELOPS
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Initial Trust Formation in New Organizational Relationships
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eTransQual: A transaction process-based approach for capturing service quality in online shopping

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

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inferred← citeshttps://doi.org/10.1080/13527266.2016.1278257openalex-snapshot
Repurchase intent antecedents of a competitive brand in the smartphones segment
inferred← citeshttps://doi.org/10.1080/14783363.2017.1372686openalex-snapshot
The effects of service quality determinants on social networking site-based commerce: the Malaysian customers’ perspective
inferred← citeshttps://doi.org/10.1080/14783363.2018.1485485openalex-snapshot
Measuring social media brand community success: the roles of media capability and organisational support
inferred← citeshttps://doi.org/10.1080/1528008x.2024.2440010openalex-snapshot
Determinants of Users’ Intention to Visit a Destination: A Virtual Reality Quality Framework
inferred← citeshttps://doi.org/10.1080/15332861.2013.859037openalex-snapshot
The Web: Testing Impact on Individual Productivity of Users
inferred← citeshttps://doi.org/10.1080/15332969.2019.1707375openalex-snapshot
Being Fair to Customers: A Strategy in Enhancing Customer Engagement and Loyalty in the Indonesia Mobile Telecommunication Industry
inferred← citeshttps://doi.org/10.1080/15378020.2016.1195214openalex-snapshot
Impact of organizational justice on customer satisfaction in the hospitality industry of Pakistan: The moderating role of uncertainty avoidance
inferred← citeshttps://doi.org/10.1080/20479700.2020.1762053openalex-snapshot
Role of service quality, trust and loyalty in building patient-based brand equity: Modeling for public hospitals
inferred← citeshttps://doi.org/10.1080/23311975.2022.2051691openalex-snapshot
Online retailers’ ethics and its effect on repurchase intention: The mediating role of perceived risk
inferred← citeshttps://doi.org/10.1080/23311975.2024.2443570openalex-snapshot
Artificial intelligence-based chatbots – a motivation underlying sustainable development in banking: standpoint of customer experience and behavioral outcomes
inferred← citeshttps://doi.org/10.1088/1742-6596/1477/7/072022openalex-snapshot
Green Customer Behaviour: Impact of Green Brand Awareness to Green Trust
inferred← citeshttps://doi.org/10.1108/02635571311324188openalex-snapshot
The determinants of satisfaction with e‐banking
inferred← citeshttps://doi.org/10.1108/10662241111104893openalex-snapshot
Past purchase and intention to purchase in e‐commerce
inferred← citeshttps://doi.org/10.1108/10662241211251006openalex-snapshot
Service fairness and customer satisfaction in internet banking
inferred← citeshttps://doi.org/10.1108/apjba-08-2021-0408openalex-snapshot
Modelling services continuance intention: evidence from apps stores
inferred← citeshttps://doi.org/10.1108/apjml-07-2013-0080openalex-snapshot
The interaction effect on customer purchase intention in e-commerce
inferred← citeshttps://doi.org/10.1108/apjml-09-2021-0707openalex-snapshot
Understanding customers’ stickiness of live streaming commerce platforms: an empirical study based on modified e-commerce system success model
inferred← citeshttps://doi.org/10.1108/bfj-02-2022-0097openalex-snapshot
Investigating the relationship between intrinsic and extrinsic product attributes with customer satisfaction: implications for food products
inferred← citeshttps://doi.org/10.1108/bfj-03-2016-0128openalex-snapshot
Effect of product attribute beliefs of ready-to-drink coffee beverages on consumer-perceived value and repurchase intention
inferred← citeshttps://doi.org/10.1108/bpmj-02-2015-0022openalex-snapshot
An integrated model of factors affecting consumer attitudes towards online shopping
inferred← citeshttps://doi.org/10.1108/ejm-01-2017-0048openalex-snapshot
Comparison of perceived acquisition value sought by online second-hand and new goods shoppers
inferred← citeshttps://doi.org/10.1108/ejm-09-2016-0492openalex-snapshot
Active bidders versus smart bidders
inferred← citeshttps://doi.org/10.1108/emjb-05-2014-0016openalex-snapshot
E-government adoption and user’s satisfaction: an empirical investigation
inferred← citeshttps://doi.org/10.1108/fs-01-2023-0015openalex-snapshot
What drives social co-creation in tourism? An empirical study
inferred← citeshttps://doi.org/10.1108/ijbm-04-2018-0099openalex-snapshot
Factors influencing consumer loyalty: evidence from the Ghanaian retail banking industry
inferred← citeshttps://doi.org/10.1108/ijbm-09-2013-0107openalex-snapshot
Customers’ emotional reactions in the banking industry
inferred← citeshttps://doi.org/10.1108/ijbm-10-2014-0139openalex-snapshot
Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
inferred← citeshttps://doi.org/10.1108/ijchm-10-2022-1300openalex-snapshot
Impact of green marketing on peer-to-peer accommodation platform users’ repurchase intention and positive word-of-mouth: mediation of trust and consumer identification
inferred← citeshttps://doi.org/10.1108/ijoem-07-2015-0130openalex-snapshot
Structural equation test of relationship quality
inferred← citeshttps://doi.org/10.1108/ijpdlm-09-2023-0357openalex-snapshot
The BORIS experience: evaluating omnichannel returns and repurchase intention
inferred← citeshttps://doi.org/10.1108/ijppm-12-2019-0595openalex-snapshot
Do green knowledge and attitude influence the youth's green purchasing? Theory of planned behavior
inferred← citeshttps://doi.org/10.1108/ijrdm-03-2022-0085openalex-snapshot
The acquirements of e-service quality in fashion e-storescapes: mediating effect in an S-O-R model
inferred← citeshttps://doi.org/10.1108/ijrdm-09-2013-0183openalex-snapshot
Consumers’ satisfaction with online group buying – an incentive strategy
inferred← citeshttps://doi.org/10.1108/ijwbr-02-2020-0006openalex-snapshot
Identification of key variables and constructs in the context of wine tasting room: importance-performance analysis
inferred← citeshttps://doi.org/10.1108/imds-12-2017-0602openalex-snapshot
What influence users’ e-finance continuance intention? The moderating role of trust
inferred← citeshttps://doi.org/10.1108/intr-01-2014-0006openalex-snapshot
Female online shoppers
inferred← citeshttps://doi.org/10.1108/intr-01-2017-0023openalex-snapshot
Integration of online and offline channels: a view of O2O commerce
inferred← citeshttps://doi.org/10.1108/intr-02-2018-0060openalex-snapshot
The effect of workers’ justice perception on continuance participation intention in the crowdsourcing market
inferred← citeshttps://doi.org/10.1108/intr-02-2020-0105openalex-snapshot
User compensation as a data breach recovery action: a methodological replication and investigation of generalizability based on the Home Depot breach
inferred← citeshttps://doi.org/10.1108/intr-03-2012-0056openalex-snapshot
Effects of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase on the internet
inferred← citeshttps://doi.org/10.1108/intr-04-2016-0087openalex-snapshot
Why do people switch mobile platforms? The moderating role of habit
inferred← citeshttps://doi.org/10.1108/intr-05-2014-0146openalex-snapshot
Consumer attitudes towards online shopping
inferred← citeshttps://doi.org/10.1108/intr-06-2018-0262openalex-snapshot
The individual performance outcome behind e-commerce
inferred← citeshttps://doi.org/10.1108/intr-08-2013-0181openalex-snapshot
Exploring the relationship between intentional and behavioral loyalty in the context of e-tailing
inferred← citeshttps://doi.org/10.1108/intr-08-2014-0203openalex-snapshot
An empirical assessment of the antecedents of electronic-business implementation and the resulting organizational performance
inferred← citeshttps://doi.org/10.1108/intr-11-2012-0242openalex-snapshot
Examining search as opposed to experience goods when investigating synergies of internet news articles and banner ads
inferred← citeshttps://doi.org/10.1108/intr-11-2016-0359openalex-snapshot
Understanding mobile payment users’ continuance intention: a trust transfer perspective
inferred← citeshttps://doi.org/10.1108/intr-12-2013-0270openalex-snapshot
Intimate knowledge initiators
inferred← citeshttps://doi.org/10.1108/intr-12-2016-0389openalex-snapshot
The impact of perceived online service quality on swiftguanxi
inferred← citeshttps://doi.org/10.1108/jamr-08-2018-0074openalex-snapshot
Finding determinants of e-commerce success: a PLS-SEM approach
inferred← citeshttps://doi.org/10.1108/jbim-04-2024-0274openalex-snapshot
B2B automobile sales forecasting with participatory predictor using ANN-GA
inferred← citeshttps://doi.org/10.1108/jeim-02-2014-0013openalex-snapshot
Assessing m-Health success in Bangladesh
inferred← citeshttps://doi.org/10.1108/jfmm-12-2020-0273openalex-snapshot
How mobile augmented reality digitally transforms the retail sector: examining trust in augmented reality apps and online/offline store patronage intention
inferred← citeshttps://doi.org/10.1108/jima-09-2019-0183openalex-snapshot
Relationship dynamics in customer loyalty to online banking services
inferred← citeshttps://doi.org/10.1108/jima-11-2018-0210openalex-snapshot
Development of Islamic banks’ brand personality (IBBP) model: a conceptual study in Malaysia
inferred← citeshttps://doi.org/10.1108/jm2-12-2017-0138openalex-snapshot
Modelling repurchase intention among smartphones users in Nigeria
inferred← citeshttps://doi.org/10.1108/jpbm-12-2021-3799openalex-snapshot
Antecedents and consequences of customer inspiration: a framework in the context of electronic device brands
inferred← citeshttps://doi.org/10.1108/jrim-07-2014-0044openalex-snapshot
Customer heterogenity in the development of e-loyalty
inferred← citeshttps://doi.org/10.1108/jsm-05-2020-0191openalex-snapshot
Consumers with vulnerabilities: in-store satisfaction of visually impaired and legally blind
inferred← citeshttps://doi.org/10.1108/jstp-11-2013-0263openalex-snapshot
The role of service fairness in the service quality – relationship quality – customer loyalty chain
inferred← citeshttps://doi.org/10.1108/mip-02-2018-0070openalex-snapshot
Purchase decision of generation Y in an online environment
inferred← citeshttps://doi.org/10.1108/mrr-04-2025-0272openalex-snapshot
Sway and obey: power bases, compliance and satisfaction in B2B relationships
inferred← citeshttps://doi.org/10.1108/sajbs-07-2021-0285openalex-snapshot
How does emotional intelligence influence self-efficacy among customer service representatives in Pakistan? Mediatory effects of emotional labour
inferred← citeshttps://doi.org/10.1108/tg-09-2015-0037openalex-snapshot
Trust and justice in the adoption of a welfare e-payment system
inferred← citeshttps://doi.org/10.1108/tqm-08-2024-0308openalex-snapshot
The power of quality: exploring factors enhancing airline customer repurchase intentions
inferred← citeshttps://doi.org/10.1109/cisti.2016.7521370openalex-snapshot
A multi-perspective integrated framework of critical success factors for supporting on-line shopping
inferred← citeshttps://doi.org/10.1109/citsm50537.2020.9268842openalex-snapshot
The Role of Satisfaction and Ease of Use on User Attitudes of E-Learning: Case Study MI Mumtaza
inferred← citeshttps://doi.org/10.1109/citsm56380.2022.9935982openalex-snapshot
An E-Learning Continuance Intention and Cultural Student: Mediation Role of Perceived Ease of Use
inferred← citeshttps://doi.org/10.1109/hora61326.2024.10550488openalex-snapshot
Game-Theory-Based Analysis of Key Factors Influencing Saudi Consumer Trust in E-commerce
inferred← citeshttps://doi.org/10.1109/ibdap55587.2022.9907261openalex-snapshot
New Technology Adoption of E-Learning: Model of Perceived Usefulness
inferred← citeshttps://doi.org/10.1109/icaccs51430.2021.9441863openalex-snapshot
Experiential State and its Effect on the Behavioral Outcome towards E-Retailing
inferred← citeshttps://doi.org/10.1109/icacsis.2016.7872778openalex-snapshot
Supporting factors of sellers' reputation in e-marketplace: A case of Indonesia
inferred← citeshttps://doi.org/10.1109/icacsis.2016.7872779openalex-snapshot
Impact of express delivery service quality towards repurchase intention by B2C and C2C: A case of Indonesia
inferred← citeshttps://doi.org/10.1109/iccit65724.2025.11167237openalex-snapshot
The Impact of Information Quality on Consumer Trust and Repurchase Intention in E-Commerce
inferred← citeshttps://doi.org/10.1109/iccoins.2014.6868407openalex-snapshot
Evaluation of online system acceptance through airlines websites in Malaysia
inferred← citeshttps://doi.org/10.1109/icetas48360.2019.9117527openalex-snapshot
Smartphone Repurchase Intention in Indonesia
inferred← citeshttps://doi.org/10.1109/icmit.2014.6942393openalex-snapshot
The effects of co-opetition capability on innovation practices and competitive advantage: A cross-national comparative study
inferred← citeshttps://doi.org/10.1109/icoco56118.2022.10031894openalex-snapshot
Using a Hybrid Machine Learning and SEM Approach to Measure the Success of e-Government: A Case Study of the Kingdom of Bahrain
inferred← citeshttps://doi.org/10.1109/icomitee.2019.8921184openalex-snapshot
Effectiveness of Social Commerce In Influencing Repurchase Intention: A Systematic Literature Review
inferred← citeshttps://doi.org/10.1109/icriis.2017.8002542openalex-snapshot
Towards the investigation of the effect of customer satisfaction and customer experience on behavioural intention in mobile telecommunication services in Australia
inferred← citeshttps://doi.org/10.1109/ieem.2016.7797946openalex-snapshot
An evaluation of customer repurchase behaviour in mobile telecommunication services in Australia
inferred← citeshttps://doi.org/10.1109/logistiqua66323.2025.11122759openalex-snapshot
Enhancing E-Commerce Loyalty with AI Chatbots: Unlocking the Power of Reliability, Trust, and Satisfaction
inferred← citeshttps://doi.org/10.1109/raai64504.2024.10949554openalex-snapshot
Measuring the Chatbot-User Interaction: Scale Development and Validation
inferred← citeshttps://doi.org/10.1111/apv.12438openalex-snapshot
The Effects of Service Quality, Brand Loyalty, and Customer Satisfaction on Repurchase Intention: An Empirical Case Study of Online Travel Agents in Taiwan
inferred← citeshttps://doi.org/10.1111/ijcs.12320openalex-snapshot
Consumer decision‐making styles and post purchase behaviour of poor for Fast Moving Consumer Goods
inferred← citeshttps://doi.org/10.1111/ijcs.12768openalex-snapshot
Satisfying the online food crave: The case of online food aggregators
inferred← citeshttps://doi.org/10.1142/s0218495822500091openalex-snapshot
Transformational Leadership and Organisational Performance: The Combined Impact of Organisational Learning and Open Innovation
inferred← citeshttps://doi.org/10.1142/s1363919622500505openalex-snapshot
EFFECT OF TRANSFORMATIONAL LEADERSHIP ON ORGANISATIONAL PERFORMANCE: THE MEDIATING ROLE OF OPEN INNOVATION AND ORGANISATIONAL LEARNING
inferred← citeshttps://doi.org/10.1145/2503859.2503863openalex-snapshot
ERP measure success model; a new perspective
inferred← citeshttps://doi.org/10.1145/3625704.3625772openalex-snapshot
Factors Affecting the Demand for E-commerce in the Philippines: A UTAUT Approach
inferred← citeshttps://doi.org/10.1145/3789037.3789046openalex-snapshot
Privacy Concerns and Algorithmic Personalization: Determinants of Repurchase Intention among Shopee Consumers in Indonesia
inferred← citeshttps://doi.org/10.11648/j.ijber.20261502.11openalex-snapshot
Factors Influencing Online Purchase Intention in Flash Sales on E-commerce Platforms: Evidence from Vietnam
inferred← citeshttps://doi.org/10.1177/00472395251380294openalex-snapshot
Exploring Gen Z's Satisfaction and Continuance Intention Towards ChatGPT 4o in Higher Education: PLS-SEM Insights Using the ECM
inferred← citeshttps://doi.org/10.1177/0047287513497837openalex-snapshot
Factors Affecting Online Tourism Group Buying and the Moderating Role of Loyalty
inferred← citeshttps://doi.org/10.1177/02666669231159100openalex-snapshot
Success factors of evidence-based training for pilots
inferred← citeshttps://doi.org/10.1177/09722629221110035openalex-snapshot
Effects of Self-service Technologies’ Attributes on Bank Customers’ Experience, Relationship Quality and Re-use Intention: Insights from a Developing Economy
inferred← citeshttps://doi.org/10.1177/21582440211069146openalex-snapshot
What Makes Users Continue to Want to Use the Digital Platform? Evidence From the Ride-Hailing Service Platform in Vietnam
inferred← citeshttps://doi.org/10.1177/21582440231188019openalex-snapshot
Predicting m-Commerce Continuance Intention and Price Sensitivity in Indonesia by Integrating of Expectation-Confirmation and Post-acceptance Model
inferred← citeshttps://doi.org/10.1177/21582440241234743openalex-snapshot
Modeling the Determinants of Students’ Satisfaction and Continuance-Intention Toward a Mathematics and Science Distance Education Program
inferred← citeshttps://doi.org/10.1177/2278533717692909openalex-snapshot
The Impact of Travel 2.0 on Travelers Booking and Reservation Behaviors
inferred← citeshttps://doi.org/10.1177/2319510x19897455openalex-snapshot
The Impact of Diurnal Preferences on Customer Satisfaction, Word of Mouth and Repurchasing: A Study in Indian College Online Shoppers
inferred← citeshttps://doi.org/10.1186/s43093-022-00174-0openalex-snapshot
The impulsive online shopper: effects of COVID-19 burnout, uncertainty, self-control, and online shopping trust
inferred← citeshttps://doi.org/10.12775/eip.2022.036openalex-snapshot
Determinants of using online shopping in European Union countries
inferred← citeshttps://doi.org/10.13106/jafeb.2019.vol6.no1.129openalex-snapshot
Informational Justice and Post-recovery Satisfaction in E-Commerce: The Role of Service Failure Severity on Behavioral Intentions
inferred← citeshttps://doi.org/10.13106/jafeb.2019.vol6.no2.203openalex-snapshot
The Mediating Roles of Trust and System Quality in Achieving System Success: A System Integrator Perspective
inferred← citeshttps://doi.org/10.13106/jafeb.2020.vol7.no10.1007openalex-snapshot
Understanding the Employee’s Intention to Use Information System: Technology Acceptance Model and Information System Success Model Approach
inferred← citeshttps://doi.org/10.13106/jafeb.2020.vol7.no12.1215openalex-snapshot
Impact of Environmental Uncertainty, Trust and Information Technology on User Behavior of Accounting Information Systems
inferred← citeshttps://doi.org/10.14458/utcc.the.2012.21openalex-snapshot
The Effect of Satisfaction, Website Quality, Financial Security, Trust, and Attitude on Online Re-purchase
inferred← citeshttps://doi.org/10.14710/jab.v12i2.54097openalex-snapshot
How Performance Expectancy and Security Affect Continuance Intention on Gopay Users
inferred← citeshttps://doi.org/10.14710/jiab.2020.28113openalex-snapshot
Pengaruh E-Website Quality dan E-Service Quality terhadap E-Repurchase Intention melalui E-Trust (Studi pada Konsumen produk fashion Lazada Mahasiswa Universitas Diponegoro)
inferred← citeshttps://doi.org/10.1504/ijbir.2017.082829openalex-snapshot
Performance measure of online system acceptance and customer satisfaction through airlines websites in Malaysia
inferred← citeshttps://doi.org/10.1504/ijmc.2016.075023openalex-snapshot
The dawning of mobile tourism: what contributes to its system success?
inferred← citeshttps://doi.org/10.1504/ijmc.2016.079306openalex-snapshot
Modelling IS upgrade intention, its mediator and antecedents: a two-wave survey
inferred← citeshttps://doi.org/10.1504/ijsem.2019.100944openalex-snapshot
How product quality, brand image, and customer satisfaction affect the purchase decisions of Indonesian automotive customers
inferred← citeshttps://doi.org/10.1504/ijsom.2013.052094openalex-snapshot
Refinement of internet banking service quality scale: a confirmatory factor analysis approach
inferred← citeshttps://doi.org/10.1515/bsrj-2015-0001openalex-snapshot
Towards Successful Cloud Ordering Service
inferred← citeshttps://doi.org/10.15242/icehm.ed0814092openalex-snapshot
Factors Influencing Repurchase Intention: A Case Study of Xyz.Com Online Shopping Website in Myanmar
inferred← citeshttps://doi.org/10.15388/omee.2016.7.2.14205openalex-snapshot
The Links Between Social Motivational Engagements, Brand Community Commitment and Repurchase Intention Across Online Brand Communities
inferred← citeshttps://doi.org/10.17233/sosyoekonomi.2022.01.12openalex-snapshot
Repurchasing an Environmental Related Crisis Experienced Automobile Brand: An Examination in the Context of Environmental Consciousness, Brand Trust, Brand Affect, and Resistance to Negative Information
inferred← citeshttps://doi.org/10.17261/pressacademia.201519963openalex-snapshot
The Critical Role of Brand Love in Clothing Brands
inferred← citeshttps://doi.org/10.17533/udea.le.n96a342638openalex-snapshot
Determinants of online repurchase intention in COVID-19 times: Evidence from an emerging economy
inferred← citeshttps://doi.org/10.17671/btd.99722openalex-snapshot
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