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Closing the Gap or Widening the Divide: The Impacts of Technology‐Enabled Coproduction on Equity in Public Service Delivery
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
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Sheltering and Housing Recovery Following Disaster*
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Citizen Relationship Management in Local Governments: The Potential of 311 for Public Service Delivery
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Citizen Representation in City Government-Driven Crowdsourcing
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Crossing the great divide: Coproduction, synergy, and development
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Dual effects of the internet on political activism: Reinforcing and mobilizing
inferredcites →https://doi.org/10.1016/j.giq.2012.06.003openalex-snapshot
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inferredcites →https://doi.org/10.1016/j.giq.2014.01.002openalex-snapshot
The changing face of a city government: A case study of Philly311
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E-governance innovation: Barriers and strategies
inferredcites →https://doi.org/10.1016/j.giq.2017.11.002openalex-snapshot
Customer agility and responsiveness through big data analytics for public value creation: A case study of Houston 311 on-demand services
inferredcites →https://doi.org/10.1016/j.giq.2018.09.010openalex-snapshot
A path-dependence perspective on the adoption of Internet of Things: Evidence from early adopters of smart and connected sensors in the United States
inferredcites →https://doi.org/10.1016/j.poetic.2011.02.003openalex-snapshot
The digital production gap: The digital divide and Web 2.0 collide
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Race, class, and Hurricane Katrina: Social differences in human responses to disaster
inferredcites →https://doi.org/10.1017/cbo9780511973420openalex-snapshot
Negative Binomial Regression
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Citizen-Initiated Contacting of Government Officials and Socioeconomic Status: Determining the Relationship and Accounting for It
inferredcites →https://doi.org/10.1037/ebs0000063openalex-snapshot
311 hotlines, territoriality, and the collaborative maintenance of the urban commons: Examining the intersection of a coproduction policy and evolved human behavior.
inferredcites →https://doi.org/10.1061/(asce)nh.1527-6996.0000077openalex-snapshot
Disaster and Recovery: Processes Compressed in Time
inferredcites →https://doi.org/10.1080/00220380410001673184openalex-snapshot
Institutionalised Co-production: Unorthodox Public Service Delivery in Challenging Environments
inferredcites →https://doi.org/10.1080/01944360903294556openalex-snapshot
Planning for Housing Recovery? Lessons Learned From Hurricane Andrew
inferredcites →https://doi.org/10.1080/07352166.2019.1572455openalex-snapshot
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FixMyStreet Brussels: Socio-Demographic Inequality in Crowdsourced Civic Participation
inferredcites →https://doi.org/10.1080/14494035.2018.1521676openalex-snapshot
Understanding co-production as a new public governance tool
inferredcites →https://doi.org/10.1080/14719037.2017.1327181openalex-snapshot
Digital government and public management research: finding the crossroads
inferredcites →https://doi.org/10.1080/14719037.2019.1619807openalex-snapshot
The potential impacts of digital technologies on co-production and co-creation
inferredcites →https://doi.org/10.1093/jopart/mug010openalex-snapshot
The New Face of Government: Citizen-Initiated Contacts in the Era of E-Government
inferredcites →https://doi.org/10.1093/jopart/mui057openalex-snapshot
New Public Management Is Dead--Long Live Digital-Era Governance
inferredcites →https://doi.org/10.1093/jopart/muw046openalex-snapshot
Uncharted Territoriality in Coproduction: The Motivations for 311 Reporting
inferredcites →https://doi.org/10.1093/pa/gsg108openalex-snapshot
Online Participation and Mobilisation in Britain: Hype, Hope and Reality
inferredcites →https://doi.org/10.1108/ijotb-12-02-2009-b003openalex-snapshot
An examination of the municipal 311 system
inferredcites →https://doi.org/10.1111/j.1467-8500.1998.tb01568.xopenalex-snapshot
A Public Management Road Less Travelled: Clients as Co‐producers of Public Services
inferredcites →https://doi.org/10.1111/j.1540-6210.2007.00773.xopenalex-snapshot
Beyond Engagement and Participation: User and Community Coproduction of Public Services
inferredcites →https://doi.org/10.1111/j.1540-6210.2008.00981.xopenalex-snapshot
The Evolution and Continuing Challenges of E‐Governance
inferredcites →https://doi.org/10.1111/j.1540-6210.2010.02269.xopenalex-snapshot
E‐Government 2020: Plus ça change, plus c'est la meme chose
inferredcites →https://doi.org/10.1111/j.1540-6210.2011.02391.xopenalex-snapshot
Networked Coproduction of Public Services in Virtual Communities: From a Government‐Centric to a Community Approach to Public Service Support
inferredcites →https://doi.org/10.1111/j.1540-6210.2012.02593.xopenalex-snapshot
E‐Participation, Transparency, and Trust in Local Government
inferredcites →https://doi.org/10.1111/j.1541-0072.1981.tb01208.xopenalex-snapshot
CONSUMERS AS COPRODUCERS OF PUBLIC SERVICES: SOME ECONOMIC AND INSTITUTIONAL CONSIDERATIONS
inferredcites →https://doi.org/10.1111/puar.12092openalex-snapshot
Coproduction of Government Services and the New Information Technology: Investigating the Distributional Biases
inferredcites →https://doi.org/10.1111/puar.12094openalex-snapshot
Coproduction and Equity in Public Service Delivery
inferredcites →https://doi.org/10.1111/puar.12109openalex-snapshot
Citizen, Customer, Partner: Rethinking the Place of the Public in Public Management
inferredcites →https://doi.org/10.1111/puar.12465openalex-snapshot
Distinguishing Different Types of Coproduction: A Conceptual Analysis Based on the Classical Definitions
inferredcites →https://doi.org/10.1111/puar.12697openalex-snapshot
The Effect of Bureaucratic Responsiveness on Citizen Participation
inferredcites →https://doi.org/10.1111/puar.12765openalex-snapshot
Varieties of Participation in Public Services: The Who, When, and What of Coproduction
inferredcites →https://doi.org/10.1146/annurev.soc.27.1.307openalex-snapshot
Social Implications of the Internet
inferredcites →https://doi.org/10.1177/0002716208324803openalex-snapshot
Racial Stratification and the Durable Tangle of Neighborhood Inequality
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Need, Awareness, and Contacting Propensity
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The Distribution of an Urban Public Service
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Coding In-depth Semistructured Interviews
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Separate Societies: Poverty and Inequality in U.S. Cities
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When Political Science Championed Public Service Training
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A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach
inferredcites →https://doi.org/10.1177/0275074016642568openalex-snapshot
Does Technologically Enabled Citizen Participation Lead to Budget Adjustments? An Investigation of Boston, MA, and San Francisco, CA
inferredcites →https://doi.org/10.1177/0275074019894564openalex-snapshot
Do Advanced Information Technologies Produce Equitable Government Responses in Coproduction: An Examination of 311 Systems in 15 U.S. Cities
inferredcites →https://doi.org/10.1177/027507408001400203openalex-snapshot
Toward a New Understanding of Urban Services and Citizen Participation: The Coproduction Concept
inferredcites →https://doi.org/10.1177/0894439305281517openalex-snapshot
Profiling the Adopters of E-Government Information and Services
inferredcites →https://doi.org/10.1177/106591290105400103openalex-snapshot
Information and Political Engagement in America: The Search for Effects of Information Technology at the Individual Level
inferredcites →https://doi.org/10.1177/107808747701200304openalex-snapshot
Distributional Considerations in Models of Government Service Provision
inferredcites →https://doi.org/10.1177/10780879922184130openalex-snapshot
Explaining Citizen-Initiated Contacts with Municipal Bureaucrats
inferredcites →https://doi.org/10.1177/1461444810386774openalex-snapshot
Internet skills and the digital divide
inferredcites →https://doi.org/10.1177/1468794115577012openalex-snapshot
Process guidelines for establishing Intercoder Reliability in qualitative studies
inferredcites →https://doi.org/10.1177/1532673x02030005002openalex-snapshot
Assessing the Potential of Internet Political Participation in the United States
inferredcites →https://doi.org/10.2307/2110940openalex-snapshot
Citizen-initiated Contacts with Government Agencies: A Test of Three Theories
inferredcites →https://doi.org/10.2307/2130091openalex-snapshot
Service Delivery Rules and the Distribution of Local Government Services: Three Detroit Bureaucracies
inferredcites →https://doi.org/10.2307/589742openalex-snapshot
Participation in America: Political Democracy and Social Equality
inferredcites →https://doi.org/10.2307/975377openalex-snapshot
Coproduction: Citizen Participation in Service Delivery
inferredcites →https://doi.org/10.2307/975534openalex-snapshot
Urban Policy Making and Subjective Service Evaluations: Are They Compatible?
inferredcites →https://doi.org/10.2307/975559openalex-snapshot
Citizenship and Service Delivery: The Promise of Coproduction
inferredcites →https://doi.org/10.5860/choice.30-2953openalex-snapshot
The politics of dissatisfaction: citizens, services, and urban institutions
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21st Century Role of Technology in Facilitating International Collaboration and Exchange in Higher Education
inferred← citeshttps://doi.org/10.51709/19951272/september2026/7openalex-snapshot
The Influence of the Digital Divide on External Political Efficacy: An Empirical Study from Khon Kaen, Thailand
inferred← citeshttps://doi.org/10.61194/ijss.v7i1.1942openalex-snapshot
The Role of Digital Government Innovation in Driving Bureaucratic Reform and Improving Sustainable Public Service Governance
inferred← citeshttps://doi.org/10.70675/09dcf745zd00cz4665zb515zced03c61a591openalex-snapshot
Implementing co-creation in local public organizations to address Grand Challenges : an institutional work approach
Editorial review for independent work. ICSAC — the Institute for Complexity
Science and Advanced Computing — runs a structured editorial panel for researchers
publishing outside journals, and publishes on CiteStamp rails. Submission is free
and goes through ORCID: icsacinstitute.org/submit.