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"I don't know how to help with that" - Learning from Limitations of Modern Conversational Agent Systems in Caregiving Networks

https://doi.org/10.1145/3610170
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1016/0953-5438(89)90016-7openalex-snapshot
Exploiting convergence to improve natural language understanding
inferredcites →https://doi.org/10.1016/j.gerinurse.2018.11.002openalex-snapshot
Working together to learn new oral hygiene techniques: Pilot of a carepartner-assisted intervention for persons with cognitive impairment
inferredcites →https://doi.org/10.1038/scientificamerican0984-52openalex-snapshot
Computer Software
inferredcites →https://doi.org/10.1080/03601277.2017.1395986openalex-snapshot
Testing the usability of a portable DVD player and tailored photo instructions with older adult veterans
inferredcites →https://doi.org/10.1080/17483107.2018.1493752openalex-snapshot
Multi-stakeholder perspectives on information communication technology training for older adults: implications for teaching and learning
inferredcites →https://doi.org/10.1089/153056203766437525openalex-snapshot
Enhancing Elder Chronic Care through Technology and Care Coordination: Report from a Pilot
inferredcites →https://doi.org/10.1093/geront/gnz178openalex-snapshot
Technology and Caregiving: Emerging Interventions and Directions for Research
inferredcites →https://doi.org/10.1111/j.1532-5415.2005.53221.xopenalex-snapshot
The Montreal Cognitive Assessment, MoCA: A Brief Screening Tool For Mild Cognitive Impairment
inferredcites →https://doi.org/10.1145/1178477.1178484openalex-snapshot
Exploring spatial narratives and mixed reality experiences in Oakland Cemetery
inferredcites →https://doi.org/10.1145/169059.169215openalex-snapshot
Prototyping an intelligent agent through Wizard of Oz
inferredcites →https://doi.org/10.1145/2399193.2399195openalex-snapshot
How Older Adults Learn to Use Mobile Devices
inferredcites →https://doi.org/10.1145/2675133.2675252openalex-snapshot
Comparing Health Information Sharing Preferences of Cancer Patients, Doctors, and Navigators
inferredcites →https://doi.org/10.1145/3173574.3174214openalex-snapshot
Voice Interfaces in Everyday Life
inferredcites →https://doi.org/10.1145/3209882openalex-snapshot
Guidelines for Creating Senior-Friendly Product Instructions
inferredcites →https://doi.org/10.1145/3264901openalex-snapshot
Understanding the Long-Term Use of Smart Speaker Assistants
inferredcites →https://doi.org/10.1145/3290605.3300473openalex-snapshot
Communication Breakdowns Between Families and Alexa
inferredcites →https://doi.org/10.1145/3411764.3445124openalex-snapshot
Empowering Dyads of Older Adults With Mild Cognitive Impairment And Their Care Partners Using Conversational Agents
inferredcites →https://doi.org/10.1145/3449101openalex-snapshot
My Bad! Repairing Intelligent Voice Assistant Errors Improves Interaction
inferredcites →https://doi.org/10.1145/3484507openalex-snapshot
An Empirical Study of Older Adult’s Voice Assistant Use for Health Information Seeking
inferredcites →https://doi.org/10.1145/3491102.3517683openalex-snapshot
“A Second Voice”: Investigating Opportunities and Challenges for Interactive Voice Assistants to Support Home Health Aides
inferredcites →https://doi.org/10.1145/354401.354406openalex-snapshot
Suede
inferredcites →https://doi.org/10.1177/0733464815609440openalex-snapshot
Social Support and “Playing Around”
inferredcites →https://doi.org/10.1177/1460458220955104openalex-snapshot
An empirical study investigating the user acceptance of a virtual conversational agent interface for family health history collection among the geriatric population
inferredcites →https://doi.org/10.1177/1471301213481224openalex-snapshot
Learning and using technology in intertwined processes: A study of people with mild cognitive impairment or Alzheimer’s disease
inferredcites →https://doi.org/10.1212/wnl.0000000000004826openalex-snapshot
Practice guideline update summary: Mild cognitive impairment [RETIRED]
inferredcites →https://doi.org/10.1609/aaai.v36i10.21416openalex-snapshot
Fusing Task-Oriented and Open-Domain Dialogues in Conversational Agents
inferredcites →https://doi.org/10.18653/v1/2021.eacl-main.24openalex-snapshot
Recipes for Building an Open-Domain Chatbot
inferredcites →https://doi.org/10.2196/25381openalex-snapshot
Embodied Conversational Agents for Patients With Dementia: Thematic Literature Analysis
inferredcites →https://doi.org/10.2196/38525openalex-snapshot
Design and Evaluation Challenges of Conversational Agents in Health Care and Well-being: Selective Review Study
inferredcites →https://doi.org/10.3109/17483107.2014.974219openalex-snapshot
A home-based individualized information communication technology training program for older adults: a demonstration of effectiveness and value
inferredcites →https://doi.org/10.3233/jad-130887openalex-snapshot
The Benefits of Errorless Learning for Serial Reaction Time Performance in Alzheimer's Disease
inferredcites →https://doi.org/10.48550/arxiv.2206.11309openalex-snapshot
GODEL: Large-Scale Pre-Training for Goal-Directed Dialog

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

inferred← citeshttps://doi.org/10.1007/978-3-032-26717-7_11openalex-snapshot
Older Adults’ Perceptions of an LLM-based Music Chatbot App
inferred← citeshttps://doi.org/10.1007/978-3-032-27582-0_17openalex-snapshot
“Not in the Café”: Older Adults’ Perceptions of AI Companions in Community Living Settings
inferred← citeshttps://doi.org/10.1080/0144929x.2026.2706669openalex-snapshot
‘It's like when you play the whispering game’: exploring perceptions of conversational agents as trustworthy mediators in digital wellbeing interventions
inferred← citeshttps://doi.org/10.1080/10447318.2025.2476710openalex-snapshot
“Artificial Intelligence - Carrying us into the Future”: A Study of Older Adults’ Perceptions of LLM-Based Chatbots
inferred← citeshttps://doi.org/10.1080/10447318.2025.2594149openalex-snapshot
Can AI Become a Friend to Older Adults? Exploring Chatbot Interaction Design Strategies to Alleviate Social Isolation
inferred← citeshttps://doi.org/10.1145/3613904.3642190openalex-snapshot
Evolving Presentation of Self: The Influence of Dementia Communication Challenges on Everyday Interactions
inferred← citeshttps://doi.org/10.1145/3613904.3642538openalex-snapshot
MindTalker: Navigating the Complexities of AI-Enhanced Social Engagement for People with Early-Stage Dementia
inferred← citeshttps://doi.org/10.1145/3640794.3665547openalex-snapshot
Seeking Truth, Comfort, and Connection: How Conversational User Interfaces can help Couples with Dementia Manage Reality Disjunction
inferred← citeshttps://doi.org/10.1145/3663548.3688523openalex-snapshot
Exploring Conversations between a Practitioner and a Person with Dementia
inferred← citeshttps://doi.org/10.1145/3687017openalex-snapshot
"They Make Us Old Before We're Old": Designing Ethical Health Technology with and for Older Adults
inferred← citeshttps://doi.org/10.1145/3701182openalex-snapshot
Balancing Care Responsibilities with Remote Work
inferred← citeshttps://doi.org/10.1145/3706598.3713498openalex-snapshot
Digital technology for supporting Aged Care Services: A Scoping Review
inferred← citeshttps://doi.org/10.1145/3706599.3706721openalex-snapshot
Technology Mediated Caregiving For Older Adults Aging in Place
inferred← citeshttps://doi.org/10.1145/3715335.3735486openalex-snapshot
Expanding Care Conceptualizations: An Integrative Literature Review of Care in HCI
inferred← citeshttps://doi.org/10.1145/3731562openalex-snapshot
“I Felt Listened to”: Evaluating an AI-Powered Reflection Tool for Care Partners
inferred← citeshttps://doi.org/10.1145/3737609.3747118openalex-snapshot
Reproducing Crisis: A Walkthrough Review of Abortion Care Infrastructure Technologies
inferred← citeshttps://doi.org/10.1145/3772318.3791116openalex-snapshot
Sharing the Care: Investigating How Conversational AI Might Facilitate Coordination Among Home Care Workers and Family Caregivers
inferred← citeshttps://doi.org/10.1145/3816980openalex-snapshot
One Question, Four Voices: How Advice for Alzheimer's Caregiving Differs Between Caregivers, Clinicians, and Large Language Models
inferred← citeshttps://doi.org/10.1177/00187208261490714openalex-snapshot
Human-Centered AI for Older Adults
inferred← citeshttps://doi.org/10.2196/57258openalex-snapshot
Longitudinal Coadaptation of Older Adults With Wearables and Voice-Activated Virtual Assistants: Scoping Review
inferred← citeshttps://doi.org/10.2196/72310openalex-snapshot
Conversational Systems for Social Care in Older Adults: Protocol for a Scoping Review
inferred← citeshttps://doi.org/10.2196/80123openalex-snapshot
Large Language Model–Based Agents for Physical Activity and Cognitive Training: Scoping Review
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