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My Bad! Repairing Intelligent Voice Assistant Errors Improves Interaction
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
inferredcites →https://doi.org/10.1001/jamainternmed.2016.0400openalex-snapshot
Smartphone-Based Conversational Agents and Responses to Questions About Mental Health, Interpersonal Violence, and Physical Health
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Studies in Conversational UX Design
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Conversational UX Design: An Introduction
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Safety First: Conversational Agents for Health Care
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Recovering from Dialogue Failures Using Multiple Agents in Wealth Management Advice
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Social determinants of facial displays
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An empirical study of machine learning techniques for affect recognition in human–robot interaction
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To Err is Human(-like): Effects of Robot Gesture on Perceived Anthropomorphism and Likability
inferredcites →https://doi.org/10.1016/0364-0213(89)90008-6openalex-snapshot
Contributing to Discourse
inferredcites →https://doi.org/10.1016/j.chb.2015.12.039openalex-snapshot
Co-constructing intersubjectivity with artificial conversational agents: People are more likely to initiate repairs of misunderstandings with agents represented as human
inferredcites →https://doi.org/10.1016/j.imavis.2012.07.003openalex-snapshot
Towards the automatic detection of spontaneous agreement and disagreement based on nonverbal behaviour: A survey of related cues, databases, and tools
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A very brief measure of the Big-Five personality domains
inferredcites →https://doi.org/10.1016/s0167-6393(98)00005-3openalex-snapshot
Predicting hyperarticulate speech during human-computer error resolution
inferredcites →https://doi.org/10.1073/pnas.1910402117openalex-snapshot
Vulnerable robots positively shape human conversational dynamics in a human–robot team
inferredcites →https://doi.org/10.1109/cvprw.2010.5543262openalex-snapshot
The Extended Cohn-Kanade Dataset (CK+): A complete dataset for action unit and emotion-specified expression
inferredcites →https://doi.org/10.1109/cvprw.2013.130openalex-snapshot
Affectiva-MIT Facial Expression Dataset (AM-FED): Naturalistic and Spontaneous Facial Expressions Collected "In-the-Wild"
inferredcites →https://doi.org/10.1109/ichr.2006.321322openalex-snapshot
A Storytelling Robot: Modeling and Evaluation of Human-like Gaze Behavior
inferredcites →https://doi.org/10.1109/icra.2017.7989777openalex-snapshot
Correcting robot mistakes in real time using EEG signals
inferredcites →https://doi.org/10.1109/iros.1999.812787openalex-snapshot
How to build robots that make friends and influence people
inferredcites →https://doi.org/10.1109/roman.2004.1374748openalex-snapshot
A conversation robot using head gesture recognition as para-linguistic information
inferredcites →https://doi.org/10.1109/roman.2016.7745164openalex-snapshot
Errare humanum est: Erroneous robots in human-robot interaction
inferredcites →https://doi.org/10.1111/j.1468-5914.2009.00419.xopenalex-snapshot
Intersubjectivity: Towards a Dialogical Analysis
inferredcites →https://doi.org/10.1145/1121241.1121291openalex-snapshot
The effect of head-nod recognition in human-robot conversation
inferredcites →https://doi.org/10.1145/142750.142834openalex-snapshot
Finding usability problems through heuristic evaluation
inferredcites →https://doi.org/10.1145/1514095.1514109openalex-snapshot
Footing in human-robot conversations
inferredcites →https://doi.org/10.1145/2070719.2070725openalex-snapshot
Conversational gaze mechanisms for humanlike robots
inferredcites →https://doi.org/10.1145/223355.223472openalex-snapshot
Simulation-based dialogue design for speech-controlled telephone services
inferredcites →https://doi.org/10.1145/2559636.2559666openalex-snapshot
Conversational gaze aversion for humanlike robots
inferredcites →https://doi.org/10.1145/2724731openalex-snapshot
Gaze and Attention Management for Embodied Conversational Agents
inferredcites →https://doi.org/10.1145/2744206openalex-snapshot
Speech Interaction with Personal Assistive Robots Supporting Aging at Home for Individuals with Alzheimer’s Disease
inferredcites →https://doi.org/10.1145/3171221.3171275openalex-snapshot
The Ripple Effects of Vulnerability
inferredcites →https://doi.org/10.1145/3173574.3173662openalex-snapshot
Supporting Workplace Detachment and Reattachment with Conversational Intelligence
inferredcites →https://doi.org/10.1145/3310357openalex-snapshot
Communicating Dominance in a Nonanthropomorphic Robot Using Locomotion
inferredcites →https://doi.org/10.1145/503376.503427openalex-snapshot
A comparative study of speech in the call center
inferredcites →https://doi.org/10.1191/1478088706qp063oaopenalex-snapshot
Using thematic analysis in psychology
inferredcites →https://doi.org/10.1353/lan.1977.0041openalex-snapshot
The Preference for Self-Correction in the Organization of Repair in Conversation
inferredcites →https://doi.org/10.1515/semi.1969.1.1.49openalex-snapshot
The Repertoire of Nonverbal Behavior: Categories, Origins, Usage, and Coding
inferredcites →https://doi.org/10.1527/tjsai.dsh-dopenalex-snapshot
Emotional Triggers and Responses in Spontaneous Affective Interaction: Recognition, Prediction, and Analysis
inferredcites →https://doi.org/10.3115/980845.980969openalex-snapshot
Characterizing and recognizing spoken corrections in human-computer dialogue
inferredcites →https://doi.org/10.3115/981732.981747openalex-snapshot
Speech dialogue with facial displays
inferredcites →https://doi.org/10.3389/fpsyg.2015.01049openalex-snapshot
Using gaze patterns to predict task intent in collaboration
inferredcites →https://doi.org/10.3389/frobt.2017.00021openalex-snapshot
To Err Is Robot: How Humans Assess and Act toward an Erroneous Social Robot
inferredcites →https://doi.org/10.48550/arxiv.1905.10700openalex-snapshot
Tell Me About Yourself: Using an AI-Powered Chatbot to Conduct Conversational Surveys with Open-ended Questions
inferredcites →https://doi.org/10.5898/jhri.2.2.huangopenalex-snapshot
The Repertoire of Robot Behavior: Designing Social Behaviors to Support Human-Robot Joint Activity
inferredcites →https://doi.org/10.7551/mitpress/2697.001.0001openalex-snapshot
Embodied Conversational Agents
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
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Conversational Repair Strategies to Cope with Errors and Breakdowns in Customer Service Chatbot Conversations
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inferred← citeshttps://doi.org/10.1007/s11548-024-03120-3openalex-snapshot
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inferred← citeshttps://doi.org/10.1016/j.ijhcs.2024.103406openalex-snapshot
User Interaction Patterns and Breakdowns in Conversing with LLM-Powered Voice Assistants
inferred← citeshttps://doi.org/10.1061/9780784485224.064openalex-snapshot
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inferred← citeshttps://doi.org/10.1080/0144929x.2026.2615038openalex-snapshot
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inferred← citeshttps://doi.org/10.1080/10447318.2023.2266791openalex-snapshot
Failing with Grace: Exploring the Role of Repair Costs in Conversational Breakdowns with in-Car Voice Assistants
inferred← citeshttps://doi.org/10.1080/10447318.2025.2524490openalex-snapshot
Enhancing Adaptive Human-Agent Teaming Systems with Functional Near-Infrared Spectroscopy
inferred← citeshttps://doi.org/10.1080/10447318.2026.2639098openalex-snapshot
Understanding the Impact of Perceived Social Intelligence on Anthropomorphic Response: The Role of Authenticity and Damage Control
inferred← citeshttps://doi.org/10.1108/ejm-08-2024-0693openalex-snapshot
Relief through digital modalities: evaluating text-based chatbots and voicebots in service failures
inferred← citeshttps://doi.org/10.1108/mip-10-2025-0782openalex-snapshot
Behind the hype: a closer look at voice assistant skills, product control strategy and user evaluations
inferred← citeshttps://doi.org/10.1109/icac3n56670.2022.10074162openalex-snapshot
Assistant Robot With Emotion Detection And Display Abilities Survey
inferred← citeshttps://doi.org/10.1109/ro-man63969.2025.11217814openalex-snapshot
Granting a Second Chance: How Recovery Strategies Shape Perceptions of Intelligent Agent Errors
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Human Perception of AI Capabilities at Classifying Perturbed Roadway Signs
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Identifying Multimodal Context Awareness Requirements for Supporting User Interaction with Procedural Videos
inferred← citeshttps://doi.org/10.1145/3544548.3581152openalex-snapshot
A Mixed-Methods Approach to Understanding User Trust after Voice Assistant Failures
inferred← citeshttps://doi.org/10.1145/3544548.3581346openalex-snapshot
Creepy Assistant: Development and Validation of a Scale to Measure the Perceived Creepiness of Voice Assistants
inferred← citeshttps://doi.org/10.1145/3544548.3581357openalex-snapshot
Can Voice Assistants Be Microaggressors? Cross-Race Psychological Responses to Failures of Automatic Speech Recognition
inferred← citeshttps://doi.org/10.1145/3547522.3547688openalex-snapshot
Guidelines for Bimodal Virtual Assistants
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The Bot on Speaking Terms: The Effects of Conversation Architecture on Perceptions of Conversational Agents
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To Err is AI: Imperfect Interventions and Repair in a Conversational Agent Facilitating Group Chat Discussions
inferred← citeshttps://doi.org/10.1145/3610170openalex-snapshot
"I don't know how to help with that" - Learning from Limitations of Modern Conversational Agent Systems in Caregiving Networks
inferred← citeshttps://doi.org/10.1145/3613904.3642135openalex-snapshot
“As an AI language model, I cannot”: Investigating LLM Denials of User Requests
inferred← citeshttps://doi.org/10.1145/3613904.3642900openalex-snapshot
Designing for Harm Reduction: Communication Repair for Multicultural Users' Voice Interactions
inferred← citeshttps://doi.org/10.1145/3613905.3650786openalex-snapshot
A Taxonomy for Human-LLM Interaction Modes: An Initial Exploration
inferred← citeshttps://doi.org/10.1145/3640794.3665552openalex-snapshot
Understanding User Preferences of Voice Assistant Answer Structures for Personal Health Data Queries
inferred← citeshttps://doi.org/10.1145/3640794.3665557openalex-snapshot
Voice Assistants' Accountability through Explanatory Dialogues
inferred← citeshttps://doi.org/10.1145/3640794.3665558openalex-snapshot
System and User Strategies to Repair Conversational Breakdowns of Spoken Dialogue Systems: A Scoping Review
inferred← citeshttps://doi.org/10.1145/3641026openalex-snapshot
Understanding is a Two-Way Street: User-Initiated Repair on Agent Responses and Hearing in Conversational Interfaces
inferred← citeshttps://doi.org/10.1145/3678957.3685727openalex-snapshot
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Beyond Human Interaction: A Contextual Review of Conversational Agents to Represent More-Than-Human Perspectives
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More Than Words: The Impact of Voice Assistant Personality Traits on Failure Mitigation
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Exploring Familiarity and Knowledgeability in Conversational Virtual Agents
inferred← citeshttps://doi.org/10.1145/3757645openalex-snapshot
Persuasiveness of Conversational Agents for Targeted Advertising: Autism and Gen-AI Chatbots
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I Can Do It: Exploring Voice Assistants for Adults with Intellectual Disabilities
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Situated Understanding of Errors in Older Adults’ Interactions with Voice Assistants: A Month-Long, In-Home Study
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"It Seems Like There Was a Mistake": How Perceived Gender and Error Shape Trust in Intelligent Voice Assistants
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