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The Indian Call Center Experience: A Case Study in Changing Discourses of Identity, Identification, and Career in a Global Context

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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1007/978-1-137-28787-8_46openalex-snapshot
Globalization and Culture
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Generating new directions in career theory: the case for a transdisciplinary approach
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New frontiers facing urban sociology at the Millennium
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International organizing and organizational communication
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Introduction: Theorizing and analyzing the nexus between cultural and gendered identities and the body
inferredcites →https://doi.org/10.1080/03634528209384673openalex-snapshot
From concepts to practices: Student case study work in organizational communication
inferredcites →https://doi.org/10.1080/23808985.2001.11678983openalex-snapshot
Organizational Communication Research: Key Moments, Central Concerns, and Future Challenges
inferredcites →https://doi.org/10.1093/ct/15.2.168openalex-snapshot
Fracturing the Real-Self Fake-Self Dichotomy: Moving Toward "Crystallized" Organizational Discourses and Identities
inferredcites →https://doi.org/10.1111/j.1460-2466.1998.tb02774.xopenalex-snapshot
Communication Structures and Processes in Globalization
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Organizational Communication: Challenges for the New Century
inferredcites →https://doi.org/10.1111/j.1468-2885.1998.tb00223.xopenalex-snapshot
Development of a Structurational Model of Identification in the Organization
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Rudeness at 911 Reconceptualizing Face and Face Attack
inferredcites →https://doi.org/10.1111/j.1471-0374.2004.00098.xopenalex-snapshot
Practices of global capital: gaps, cracks and ironies in transnational call centres in India
inferredcites →https://doi.org/10.1163/1568520981436228openalex-snapshot
The Global History of “Modernity”
inferredcites →https://doi.org/10.1177/0021943604265952openalex-snapshot
Writing, Authenticity, and Knowledge Creation: Why I Write and You Should Too
inferredcites →https://doi.org/10.1177/0021943604265953openalex-snapshot
Conceptualizing the Writer-Reader Relationship in Business Prose
inferredcites →https://doi.org/10.1177/016344300022005005openalex-snapshot
Nationalizing `the global': media images, cultural politics and the middle class in India
inferredcites →https://doi.org/10.1177/0170840606067249openalex-snapshot
A ‘Demented Work Ethic’ and a ‘Lifestyle Firm’: Discourse, Identity, and Workplace Time Commitments
inferredcites →https://doi.org/10.1177/0893318900141003openalex-snapshot
Seeking Emotional Labor
inferredcites →https://doi.org/10.1177/0893318901143001openalex-snapshot
Participatory Processes/Paradoxical Practices
inferredcites →https://doi.org/10.1177/0893318902161001openalex-snapshot
Reengineering Identity
inferredcites →https://doi.org/10.1177/0893318991004004004openalex-snapshot
Linear and Nonlinear Career Models
inferredcites →https://doi.org/10.1177/1367877906061167openalex-snapshot
Thinking through the diaspora
inferredcites →https://doi.org/10.1215/08992363-12-1-215openalex-snapshot
Spatialities and Temporalities of the Global: Elements for a Theorization
inferredcites →https://doi.org/10.22230/cjc.1998v23n2a1038openalex-snapshot
Case Studies in Organizational Communication: Perspectives on Contemporary Work Life
inferredcites →https://doi.org/10.2307/2575405openalex-snapshot
The Discovery of Grounded Theory: Strategies for Qualitative Research.
inferredcites →https://doi.org/10.2307/3121684openalex-snapshot
Handbook of Qualitative Research
inferredcites →https://doi.org/10.2307/3172751openalex-snapshot
Basics of Qualitative Research
inferredcites →https://doi.org/10.2307/3735723openalex-snapshot
Feminism, Theory and the Politics of Difference
inferredcites →https://doi.org/10.4135/9781412984287openalex-snapshot
Focus Groups as Qualitative Research
inferredcites →https://doi.org/10.4135/9781446218327openalex-snapshot
The New Careers: Individual Action and Economic Change
inferredcites →https://doi.org/10.4135/9781446218556.n8openalex-snapshot
From ‘the Woman's’ Point of View: Feminist Approaches to Organization Studies
inferredcites →https://doi.org/10.4135/9781452231174openalex-snapshot
Careers in and out of Organizations
inferredcites →https://doi.org/10.4135/9781483328522openalex-snapshot
Moderating Focus Groups: A Practical Guide for Group Facilitation
inferredcites →https://doi.org/10.4324/9780203820551openalex-snapshot
The Location of Culture
inferredcites →https://doi.org/10.5860/choice.26-0383openalex-snapshot
Feminist practice and poststructuralist theory
inferredcites →https://doi.org/10.5860/choice.30-0726openalex-snapshot
Democracy in an age of corporate colonization: developments in communication and the politics of everyday life
inferredcites →https://doi.org/10.5860/choice.38-5830openalex-snapshot
Globalization: a critical introduction

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

inferred← citeshttps://doi.org/10.2139/ssrn.1583246openalex-extracted
Managing Customer Hostility in Transnational Call Centers in India
inferred← citeshttps://doi.org/10.1002/job.2518openalex-snapshot
Host country nationals' interaction adjustment as a social exchange: A theoretical model
inferred← citeshttps://doi.org/10.1007/978-0-230-34471-6_9openalex-snapshot
International Intercultural Communication
inferred← citeshttps://doi.org/10.1007/978-3-531-19177-5_14openalex-snapshot
Offshoring und Migration: Transnationale Biographien deutsch-türkischer Callcenter-Agents in Istanbul
inferred← citeshttps://doi.org/10.1007/978-3-658-09642-7_3openalex-snapshot
Sprache als kulturelles und symbolisches Kapital in transnationalen Dienstleistungsökonomien
inferred← citeshttps://doi.org/10.1016/j.esp.2011.05.002openalex-snapshot
Developing an English for specific purpose curriculum for Asian call centres: How theory can inform practice
inferred← citeshttps://doi.org/10.1016/j.jvb.2011.03.017openalex-snapshot
Stressful demands or helpful guidance? The role of display rules in Indian call centers
inferred← citeshttps://doi.org/10.1017/s026719051400018xopenalex-snapshot
Transnationalism, Multilingualism, and Identity
inferred← citeshttps://doi.org/10.1057/978-1-137-47677-7_7openalex-snapshot
Beyond the Language Classroom: Wider Applications of Pronunciation Research and Practice
inferred← citeshttps://doi.org/10.1057/9780230277977_6openalex-snapshot
Domestic Labour — The Experience of Work in India’s Other Call Centre Industry
inferred← citeshttps://doi.org/10.1057/9781137009289_15openalex-snapshot
Conclusion
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Asian discourse studies: foundations and directions
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Understanding Promotional Service Interactions through Social Exchange Theory of Affect
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Public Relations in a Global Context: The Relevance of Critical Modernism as a Theoretical Lens
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1 Constitutional Amendments: “Materializing” Organizational Communication
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Theorizing Resistance in a Global Context Processes, Strategies, and Tactics in Communication Scholarship
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Discourse, Gender, and the Meaning of Work Rearticulating Science, Technology, and Engineering Careers Through Communicative Lenses
inferred← citeshttps://doi.org/10.1080/23808985.2013.11679144openalex-snapshot
Constrained and Constructed Choices in Career: An Examination of Communication Pathways to Dignity
inferred← citeshttps://doi.org/10.1080/23808985.2015.11735266openalex-snapshot
Mixing Methods in Organizational Communication Research: Current State and Prospects for Advancing Knowledge
inferred← citeshttps://doi.org/10.1093/acrefore/9780190228613.013.404openalex-snapshot
Intercultural Workplace Communication
inferred← citeshttps://doi.org/10.1108/978-1-83549-029-720251009openalex-snapshot
References
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‘You're Not Going Anywhere’: Employee Retention, Symbolic Violence and the Structuring of Subordination in a UK-Based Call Centre
inferred← citeshttps://doi.org/10.1111/1748-8583.12149openalex-snapshot
Advancing interests through informal voice: a study of professional workers in Sri Lanka's knowledge outsourcing sector
inferred← citeshttps://doi.org/10.1111/gwao.12198openalex-snapshot
Invisible Bodies and Disembodied Voices? Identity Work, the Body and Embodiment in Transnational Service Work
inferred← citeshttps://doi.org/10.1111/j.1468-2885.2012.01414.xopenalex-snapshot
Outsourcing Postracialism: Voicing Neoliberal Multiculturalism inOutsourced
inferred← citeshttps://doi.org/10.1111/soc4.12255openalex-snapshot
“Indian Arrivistes and Cyber Coolies: Reflections on Global Outsourcing and the Middle Class”
inferred← citeshttps://doi.org/10.1163/15691497-12341523openalex-snapshot
From the Maistry to the Computer Operator: the Colonial Legacy of “Skilling India” through ICT Training
inferred← citeshttps://doi.org/10.1163/187398611x571364openalex-snapshot
Moroccan Muslim Women and Identity Negotiation in Diasporic Spaces
inferred← citeshttps://doi.org/10.1177/0018726713481069openalex-snapshot
Identities on call: Impact of impression management on Indian call center agents
inferred← citeshttps://doi.org/10.1177/0018726715570100openalex-snapshot
Proposing a culture-centered approach to career scholarship: The example of subsistence careers in the US Arctic
inferred← citeshttps://doi.org/10.1177/0021943611406500openalex-snapshot
Intercultural Organizational Communication: The Social Organizing of Interaction in International Encounters
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Linking Communication Competence With Call Center Agents' Sales Effectiveness
inferred← citeshttps://doi.org/10.1177/0021943613487070openalex-snapshot
Multicultural Environments and Their Challenges to Crisis Communication
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Navigating Discourses of Power Through Relationships
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High commitment management practices re-examined: The case of Indian call centres
inferred← citeshttps://doi.org/10.1177/0170840612467151openalex-snapshot
Could a Subaltern Manage? Identity Work and Habitus in a Colonial Workplace
inferred← citeshttps://doi.org/10.1177/0893318908318262openalex-snapshot
Cultural Discourses and Discursive Resources for Meaning/ful Work
inferred← citeshttps://doi.org/10.1177/0893318910386445openalex-snapshot
Blue-Collar Discourses of Workplace Dignity: Using Outgroup Comparisons to Construct Positive Identities
inferred← citeshttps://doi.org/10.1177/0950017011407968openalex-snapshot
Indian call centre workers: vanguard of a global middle class?
inferred← citeshttps://doi.org/10.1177/2322093717705484openalex-snapshot
Do They Always Have Wounded Selves: Moderating Impact of Job-worth on Burnout and Self-worth of Indian Call Centre Employees
inferred← citeshttps://doi.org/10.1179/1477570014z.00000000068openalex-snapshot
Answering the Call: Virtual Migration in Indian Call Centres
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A Nation on the Line Call Centers as Postcolonial Predicaments in the Philippines
inferred← citeshttps://doi.org/10.1215/9781478060222-001openalex-snapshot
Introduction
inferred← citeshttps://doi.org/10.1215/9781478060222-002openalex-snapshot
Mouth to Mouth
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A Cut in the Tongue
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A Song from the Cybernetic Fold
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The Specters of Cloning
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“Best Friends Again”
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Disappearing Bitches
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The Chains of Substitution
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Epilogue
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Notes
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Bibliography
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A Nation on the Line Call Centers as Postcolonial Predicaments in the Philippines
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Factors influencing employee attrition in Indian ITeS call centres
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The effect of emotional labour on job burnout among call-centre Customer Service Representatives in India
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The psychological toll of Cultural Frame Switching in a British Ethnic Minority Sample
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Communication strategies of call center agents : a multi-method study of solidarity building and conversation control on agent performance
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Call Centers, India, and a New Politics
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Movements in Organizational Communication Research
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Crossing the Gender Chasm for Productive Field Engagement
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The Call Center Agent’s Performance Paradox: A Mixed-Methods Study of Discourse Strategies and Paradox Resolution
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Answer the call: virtual migration in Indian call centers
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Factors Causing Stress: A Study of Indian Call Centres
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Control, Communication, and Knowledge-Building in Asian Call Centers
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