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Linking Communication Competence With Call Center Agents' Sales Effectiveness

https://doi.org/10.1177/0021943611414539
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1007/bf02894348openalex-snapshot
Listening to your customers: The impact of perceived salesperson listening behavior on relationship outcomes
inferredcites →https://doi.org/10.1016/j.esp.2006.09.005openalex-snapshot
“I’d love to put someone in jail for this”: An initial investigation of English in the business processing outsourcing (BPO) industry
inferredcites →https://doi.org/10.1037/0022-3514.34.4.615openalex-snapshot
Speed of speech and persuasion.
inferredcites →https://doi.org/10.1080/00909880305383openalex-snapshot
Communication Practices of Professional Service Providers: Predicting Customer Satisfaction and Loyalty
inferredcites →https://doi.org/10.1080/14639220110104943openalex-snapshot
Human work in call centres: A challenge for cognitive ergonomics
inferredcites →https://doi.org/10.1108/02683940410537972openalex-snapshot
A study of the relationship between emotional intelligence and performance in UK call centres
inferredcites →https://doi.org/10.1108/09564230010323642openalex-snapshot
Customer expectation dimensions of voice‐to‐voice service encounters: a scale‐development study
inferredcites →https://doi.org/10.1111/j.1468-2370.2008.00241.xopenalex-snapshot
Call centres: A decade of research
inferredcites →https://doi.org/10.1177/0021943603262140openalex-snapshot
“It’s Easier to Ask Someone I Know”: Call Center Technicians’ Adoption of Knowledge Management Tools
inferredcites →https://doi.org/10.1177/0021943607309348openalex-snapshot
The Indian Call Center Experience: A Case Study in Changing Discourses of Identity, Identification, and Career in a Global Context
inferredcites →https://doi.org/10.1177/109467050023005openalex-snapshot
The Impact of Perceived Listening Behavior in Voice-to-Voice Service Encounters
inferredcites →https://doi.org/10.2307/3151357openalex-snapshot
The Determinants of Salesperson Performance: A Meta-Analysis

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

inferred← citeshttps://doi.org/10.2139/ssrn.4560236openalex-extracted
The Service Quality of an Import-Export Trading Company and Its Relationship on Consumers Satisfaction
inferred← citeshttps://doi.org/10.1007/978-1-137-35145-6_5openalex-snapshot
Interaction
inferred← citeshttps://doi.org/10.1007/978-3-658-39072-3_12openalex-snapshot
Demanded and Imparted Sales Competencies – Triangulating Insights from the Field
inferred← citeshttps://doi.org/10.1007/978-981-97-3698-0_31openalex-snapshot
The Modern Call Center: The Relationship Between Service Quality Metrics and Employee’s Performance. Amplifon Case Study
inferred← citeshttps://doi.org/10.1016/j.jbusres.2022.01.070openalex-snapshot
Hiring for sales success: The emerging importance of salesperson analytical skills
inferred← citeshttps://doi.org/10.1075/jslp.21027.tsuopenalex-snapshot
Listener perceptions of customer service agents’ performance
inferred← citeshttps://doi.org/10.1080/10572252.2019.1571244openalex-snapshot
Emotion, Social Action, and Agency: A Case Study of an Intercultural, Technical Communication Intern
inferred← citeshttps://doi.org/10.1108/ijsms-09-2024-0263openalex-snapshot
Enhancing sport sales training through technology: an examination of artificial intelligence as a tool for evaluating and training sales agents
inferred← citeshttps://doi.org/10.1108/pr-03-2012-0051openalex-snapshot
Individual and organizational determinants of turnover intent
inferred← citeshttps://doi.org/10.1109/eiconrus.2018.8317391openalex-snapshot
The formation of agents groups algorithms for the calls automatic distribution system
inferred← citeshttps://doi.org/10.11648/j.si.20180602.14openalex-snapshot
Effects of Trust Repairing Strategies on Competence Violation
inferred← citeshttps://doi.org/10.1177/0021943612474990openalex-snapshot
Investigating Verbal Workplace Communication Behaviors
inferred← citeshttps://doi.org/10.22215/etd/2019-13867openalex-snapshot
Three Essays on Understanding Consumer Engagement with Brand Posts on Social Media
inferred← citeshttps://doi.org/10.22610/imbr.v8i4.1389openalex-snapshot
Determinants of Sales Force Performance in Banking Sector: A Case of Malaysia
inferred← citeshttps://doi.org/10.3233/jvr-150777openalex-snapshot
Characterizing common workplace communication skills for disorders associated with traumatic brain injury: A qualitative study
inferred← citeshttps://doi.org/10.7146/claw.v1i3.16565openalex-snapshot
Control, Communication, and Knowledge-Building in Asian Call Centers
inferred← citeshttps://doi.org/10.7176/jmcr/71-05openalex-snapshot
Customer Perception and Satisfaction Towards Service Providers
inferred← citeshttps://doi.org/10.7763/jocet.2013.v1.62openalex-snapshot
An Analysis of Competency for Hydrogen Energy and Full Cell in Taiwan
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