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Understanding the Impact of Online Reviews on Hotel Performance
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
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Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?
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Business travellers' perception of service quality: a prefatory study of two European city centre hotels
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Use and Impact of Online Travel Reviews
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A PLS Model to Study Brand Preference: An Application to the Mobile Phone Market
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How consumers use product reviews in the purchase decision process
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Critical review of strategic planning research in hospitality and tourism
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Asymmetric effects of online consumer reviews
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The influence of user-generated content on traveler behavior: An empirical investigation on the effects of e-word-of-mouth to hotel online bookings
inferredcites →https://doi.org/10.1016/j.dss.2008.04.001openalex-snapshot
Do online reviews matter? — An empirical investigation of panel data
inferredcites →https://doi.org/10.1016/j.ijhm.2008.06.011openalex-snapshot
The impact of online user reviews on hotel room sales
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Employee satisfaction, customer satisfaction, and financial performance: An empirical examination
inferredcites →https://doi.org/10.1016/j.ijhm.2010.02.002openalex-snapshot
The impact of e-word-of-mouth on the online popularity of restaurants: A comparison of consumer reviews and editor reviews
inferredcites →https://doi.org/10.1016/j.ijhm.2011.07.006openalex-snapshot
Hospitality marketing research: Recent trends and future directions
inferredcites →https://doi.org/10.1016/j.ijhm.2013.02.012openalex-snapshot
Web reviews influence on expectations and purchasing intentions of hotel potential customers
inferredcites →https://doi.org/10.1016/j.ijhm.2013.08.007openalex-snapshot
New consumer behavior: A review of research on eWOM and hotels
inferredcites →https://doi.org/10.1016/j.ijhm.2013.12.004openalex-snapshot
Refreshing hotel satisfaction studies by reconfiguring customer review data
inferredcites →https://doi.org/10.1016/j.ijhm.2014.07.007openalex-snapshot
The business value of online consumer reviews and management response to hotel performance
inferredcites →https://doi.org/10.1016/j.ijhm.2014.10.013openalex-snapshot
What can big data and text analytics tell us about hotel guest experience and satisfaction?
inferredcites →https://doi.org/10.1016/j.ijhm.2014.10.014openalex-snapshot
The effectiveness of managing social media on hotel performance
inferredcites →https://doi.org/10.1016/j.ijresmar.2014.12.004openalex-snapshot
Decomposing the effects of online customer reviews on brand, price, and product attributes
inferredcites →https://doi.org/10.1016/j.intmar.2009.07.004openalex-snapshot
Does Chatter Matter? The Impact of User-Generated Content on Music Sales
inferredcites →https://doi.org/10.1016/j.intmar.2012.04.002openalex-snapshot
Balance and Sequence in Online Reviews: How Perceived Usefulness Affects Attitudes and Intentions
inferredcites →https://doi.org/10.1016/j.jbusres.2009.04.029openalex-snapshot
Experiential goods with network externalities effects: An empirical study of online rating system
inferredcites →https://doi.org/10.1016/j.jbusres.2014.11.006openalex-snapshot
What makes online reviews helpful? A diagnosticity-adoption framework to explain informational and normative influences in e-WOM
inferredcites →https://doi.org/10.1016/j.jbusres.2015.01.010openalex-snapshot
Avoiding the dark side of positive online consumer reviews: Enhancing reviews' usefulness for high risk-averse travelers
inferredcites →https://doi.org/10.1016/j.jretai.2014.04.004openalex-snapshot
How Online Product Reviews Affect Retail Sales: A Meta-analysis
inferredcites →https://doi.org/10.1016/j.technovation.2009.05.011openalex-snapshot
Website adoption and sales performance in Valais’ hospitality industry
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What do we know about social media in tourism? A review
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Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research
inferredcites →https://doi.org/10.1016/j.tourman.2008.04.008openalex-snapshot
Tried and tested: The impact of online hotel reviews on consumer consideration
inferredcites →https://doi.org/10.1016/j.tourman.2009.12.005openalex-snapshot
Exploring the adoption and processing of online holiday reviews: A grounded theory approach
inferredcites →https://doi.org/10.1016/j.tourman.2010.12.011openalex-snapshot
The impact of online reviews on hotel booking intentions and perception of trust
inferredcites →https://doi.org/10.1016/j.tourman.2014.03.009openalex-snapshot
Marketing decisions, customer reviews, and business performance: The use of the Toprural website by Spanish rural lodging establishments
inferredcites →https://doi.org/10.1016/j.tourman.2014.06.009openalex-snapshot
Prioritisation of the hotel attributes according to their influence on satisfaction: A comparison of two techniques
inferredcites →https://doi.org/10.1016/j.tourman.2014.06.015openalex-snapshot
Identifying emerging hotel preferences using Emerging Pattern Mining technique
inferredcites →https://doi.org/10.1016/j.tourman.2014.09.020openalex-snapshot
What makes a useful online review? Implication for travel product websites
inferredcites →https://doi.org/10.1016/j.tourman.2015.01.028openalex-snapshot
The interactive effects of online reviews on the determinants of Swiss hotel performance: A neural network analysis
inferredcites →https://doi.org/10.1016/j.tourman.2015.04.002openalex-snapshot
Ensuring positive feedback: Factors that influence customer satisfaction in the contemporary hospitality industry
inferredcites →https://doi.org/10.1016/s0278-4319(01)00006-8openalex-snapshot
Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry
inferredcites →https://doi.org/10.1016/s0278-4319(03)00024-0openalex-snapshot
Hotel cleanliness—how do guests view it? Let us get specific. A New Zealand study
inferredcites →https://doi.org/10.1037/0021-9010.82.2.247openalex-snapshot
Overall job satisfaction: How good are single-item measures?
inferredcites →https://doi.org/10.1080/02642069.2010.529436openalex-snapshot
The influence of internet customer reviews on the online sales and prices in hotel industry
inferredcites →https://doi.org/10.1080/0267257x.2013.776620openalex-snapshot
Taking a deeper look at online reviews: The asymmetric effect of valence intensity on shopping behaviour
inferredcites →https://doi.org/10.1080/10496491.2012.668426openalex-snapshot
The Effect of Word of Mouth on Consumers’ Attitudes Toward Products and Their Purchase Probability
inferredcites →https://doi.org/10.1080/10548408.2013.750919openalex-snapshot
Social Media in Tourism and Hospitality: A Literature Review
inferredcites →https://doi.org/10.1080/14790530600638788openalex-snapshot
The geographical concentration of hotels in Switzerland and the industry life cycle
inferredcites →https://doi.org/10.1080/1743727x.2015.1005806openalex-snapshot
A primer on partial least squares structural equation modeling (PLS-SEM)
inferredcites →https://doi.org/10.1080/19368623.2012.624294openalex-snapshot
Importance of Green Hotel Attributes to Business and Leisure Travelers
inferredcites →https://doi.org/10.1108/03090560910989876openalex-snapshot
Is a “star” worth a thousand words?
inferredcites →https://doi.org/10.1108/09596111011018160openalex-snapshot
Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study
inferredcites →https://doi.org/10.1108/09596111111122497openalex-snapshot
RevPAR determinants of individual hotels
inferredcites →https://doi.org/10.1108/17579881111173776openalex-snapshot
Improving hotel ratings by offering free Wi‐Fi
inferredcites →https://doi.org/10.1108/ejm-11-2011-0625openalex-snapshot
An investigation into online reviewers' behavior
inferredcites →https://doi.org/10.1108/jsm-12-2011-0186openalex-snapshot
Investigating the impact of resource capabilities on customer loyalty: a structural equation approach for the UK hotels using online ratings
inferredcites →https://doi.org/10.1109/tkde.2010.188openalex-snapshot
Estimating the Helpfulness and Economic Impact of Product Reviews: Mining Text and Reviewer Characteristics
inferredcites →https://doi.org/10.1177/002224378101800104openalex-snapshot
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
inferredcites →https://doi.org/10.1177/0047287508328795openalex-snapshot
Measuring Guest Satisfaction and Competitive Position in the Hospitality and Tourism Industry
inferredcites →https://doi.org/10.1177/0047287511426337openalex-snapshot
Identifying and Ranking the Determinants of Tourism Performance
inferredcites →https://doi.org/10.1177/0047287513478498openalex-snapshot
Curvilinear Effects of User-Generated Content on Hotels’ Market Share
inferredcites →https://doi.org/10.1177/1096348009350624openalex-snapshot
Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price
inferredcites →https://doi.org/10.1177/1096348012461551openalex-snapshot
Effects of Price and User-Generated Content on Consumers’ Prepurchase Evaluations of Variably Priced Services
inferredcites →https://doi.org/10.1177/1938965510376353openalex-snapshot
Hospitality Marketing: A Retrospective Analysis (1960-2010) and Predictions (2010-2020)
inferredcites →https://doi.org/10.1177/1938965510378574openalex-snapshot
Electronic Meal Experience: A Content Analysis of Online Restaurant Comments
inferredcites →https://doi.org/10.1177/1938965512464513openalex-snapshot
An Analysis of One-Star Online Reviews and Responses in the Washington, D.C., Lodging Market
inferredcites →https://doi.org/10.1177/1938965514533419openalex-snapshot
The Differential Effects of the Quality and Quantity of Online Reviews on Hotel Room Sales
inferredcites →https://doi.org/10.1287/isre.1100.0343openalex-snapshot
Research Note —The Impact of External Word-of-Mouth Sources on Retailer Sales of High-Involvement Products
inferredcites →https://doi.org/10.1287/mksc.1040.0071openalex-snapshot
Using Online Conversations to Study Word-of-Mouth Communication
inferredcites →https://doi.org/10.1287/mksc.1080.0389openalex-snapshot
Quantifying the Long-Term Impact of Negative Word of Mouth on Cash Flows and Stock Prices
inferredcites →https://doi.org/10.1287/mksc.1090.0557openalex-snapshot
Positive Effects of Negative Publicity: When Negative Reviews Increase Sales
inferredcites →https://doi.org/10.1287/mksc.1100.0572openalex-snapshot
The Effects of Online User Reviews on Movie Box Office Performance: Accounting for Sequential Rollout and Aggregation Across Local Markets
inferredcites →https://doi.org/10.1287/mksc.1110.0642openalex-snapshot
A Dynamic Model of the Effect of Online Communications on Firm Sales
inferredcites →https://doi.org/10.1287/mnsc.1070.0810openalex-snapshot
Online Consumer Review: Word-of-Mouth as a New Element of Marketing Communication Mix
inferredcites →https://doi.org/10.1287/mnsc.1110.1458openalex-snapshot
How Does the Variance of Product Ratings Matter?
inferredcites →https://doi.org/10.1300/j396v25n02_01openalex-snapshot
What Do Guests Look for in a Hotel?
inferredcites →https://doi.org/10.1509/jm.13.0301openalex-snapshot
Is Neutral Really Neutral? The Effects of Neutral User-Generated Content on Product Sales
inferredcites →https://doi.org/10.1509/jmkg.70.3.074openalex-snapshot
Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue
inferredcites →https://doi.org/10.1509/jmkr.43.3.345openalex-snapshot
The Effect of Word of Mouth on Sales: Online Book Reviews
inferredcites →https://doi.org/10.1509/jmkr.44.2.175openalex-snapshot
The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs
inferredcites →https://doi.org/10.2307/20721420openalex-snapshot
What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com1
inferredcites →https://doi.org/10.2307/270723openalex-snapshot
Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models
inferredcites →https://doi.org/10.2307/3172593openalex-snapshot
The Influence of Message Framing and Issue Involvement
inferredcites →https://doi.org/10.2501/s0021849907070456openalex-snapshot
Word of Mouth on the Web: The Impact of Web 2.0 on Consumer Purchase Decisions
inferredcites →https://doi.org/10.2753/jec1086-4415160205openalex-snapshot
Harnessing the Influence of Social Proof in Online Shopping: The Effect of Electronic Word of Mouth on Sales of Digital Microproducts
inferredcites →https://doi.org/10.2753/jec1086-4415170102openalex-snapshot
The Effect of Online Consumer Reviews on New Product Sales
inferredcites →https://doi.org/10.2753/mis0742-1222230207openalex-snapshot
When Online Reviews Meet Hyperdifferentiation: A Study of the Craft Beer Industry
inferredcites →https://doi.org/10.3758/bf03193146openalex-snapshot
G*Power 3: A flexible statistical power analysis program for the social, behavioral, and biomedical sciences
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Organisation for Economic Co-Operation and Development
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What makes a helpful online review? a study of customer reviews on amazon.com
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
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inferred← citeshttps://doi.org/10.1016/j.tmp.2021.100903openalex-snapshot
The impact of latent topic valence of online reviews on purchase intention for the accommodation industry
inferred← citeshttps://doi.org/10.1016/j.tourman.2016.11.022openalex-snapshot
Systematic effects of crime on hotel operating performance
inferred← citeshttps://doi.org/10.1016/j.tourman.2017.11.014openalex-snapshot
Meeting planners' online reviews of destination hotels: A twofold content analysis approach
inferred← citeshttps://doi.org/10.1016/j.tourman.2018.01.014openalex-snapshot
Online review response strategy and its effects on competitive performance
inferred← citeshttps://doi.org/10.1016/j.tourman.2018.01.015openalex-snapshot
Electronic word of mouth and hotel performance: A meta-analysis
inferred← citeshttps://doi.org/10.1016/j.tourman.2019.03.013openalex-snapshot
The impact of dynamic price variability on revenue maximization
inferred← citeshttps://doi.org/10.1016/j.tourman.2019.103951openalex-snapshot
Will you miss me if I am leaving? Unexpected market withdrawal of Norwegian Joy and customer satisfaction
inferred← citeshttps://doi.org/10.1016/j.tourman.2019.104006openalex-snapshot
Exploring asymmetric effects of attribute performance on customer satisfaction in the hotel industry
inferred← citeshttps://doi.org/10.1016/j.tourman.2020.104129openalex-snapshot
Using deep learning and visual analytics to explore hotel reviews and responses
inferred← citeshttps://doi.org/10.1016/j.tourman.2022.104609openalex-snapshot
Spatial and social distances between U.S. domestic travelers in restaurant review assessment
inferred← citeshttps://doi.org/10.1016/j.tourman.2022.104707openalex-snapshot
Restaurant survival prediction using customer-generated content: An aspect-based sentiment analysis of online reviews
inferred← citeshttps://doi.org/10.1016/j.tourman.2025.105290openalex-snapshot
Moderate rating bias in interpersonal recommendations
inferred← citeshttps://doi.org/10.1016/j.tourman.2025.105341openalex-snapshot
Past stays and future standards: How customer-mediated knowledge transfer enhances service quality
inferred← citeshttps://doi.org/10.1016/j.tourman.2026.105427openalex-snapshot
Unpacking marketing agility: Effects on customer mindset metrics and hotel performance under technological dynamism and structural flux
inferred← citeshttps://doi.org/10.1038/s41598-024-74918-zopenalex-snapshot
Online reviews explain differences in coastal and inland tourists’ satisfaction
inferred← citeshttps://doi.org/10.1051/shsconf/202112906001openalex-snapshot
“Hotel – OTA” interaction and its influence on the optimization of urban hotels’ distribution channels
inferred← citeshttps://doi.org/10.1057/s41272-022-00412-8openalex-snapshot
Availability control under online reviews in hospitality
inferred← citeshttps://doi.org/10.1057/s41599-024-02601-9openalex-snapshot
Exploring the factors affecting cruise passengers’ perceptions of value for money expressed in online reviews
inferred← citeshttps://doi.org/10.1080/10548408.2020.1711847openalex-snapshot
Putting the “self” in selfies: how narcissism, envy and self-promotion motivate sharing of travel photos through social media
inferred← citeshttps://doi.org/10.1080/10548408.2022.2116628openalex-snapshot
Effects of psychological distance and social influence on tourists’ hotel booking preferences
inferred← citeshttps://doi.org/10.1080/10864415.2020.1806464openalex-snapshot
Online Review Helpfulness and Firms’ Financial Performance: An Empirical Study in a Service Industry
inferred← citeshttps://doi.org/10.1080/10941665.2023.2228939openalex-snapshot
How do online travel reviews facilitate informed purchase decisions?
inferred← citeshttps://doi.org/10.1080/13032917.2021.1934882openalex-snapshot
Influential factors of loyalty and disloyalty of travellers towards traditional-resorts
inferred← citeshttps://doi.org/10.1080/13683500.2019.1594723openalex-snapshot
Analyzing online reviews in hospitality: data-driven opportunities for predicting the sharing of negative emotional content
inferred← citeshttps://doi.org/10.1080/13683500.2019.1599828openalex-snapshot
Self-selection and non-response biases in customers’ hotel ratings – a comparison of online and offline ratings
inferred← citeshttps://doi.org/10.1080/13683500.2020.1865287openalex-snapshot
Decoding the educational travel decision: destinations, institutions and social influence
inferred← citeshttps://doi.org/10.1080/13683500.2021.1876642openalex-snapshot
Dyadic communication in online review platforms: an exploratory approach
inferred← citeshttps://doi.org/10.1080/13683500.2021.1900079openalex-snapshot
Recovering hotel room sales during the COVID-19 pandemic: lessons from OTA information using the quantile regression approach
inferred← citeshttps://doi.org/10.1080/14766825.2023.2231401openalex-snapshot
The role of creative tourism through arts and crafts in promoting inclusive tourism in Zimbabwe
inferred← citeshttps://doi.org/10.1080/1528008x.2022.2146620openalex-snapshot
Identification of Influential Factors and Improvement of Hotel Online User-Generated Scores: A Prescriptive Analytics Approach
inferred← citeshttps://doi.org/10.1080/1528008x.2024.2410214openalex-snapshot
The Profitable Art of Managerial Responses to Online Reviews: A Justice-Based Investigation of Service Recovery and Firm-Level Operating Performance
inferred← citeshttps://doi.org/10.1080/1528008x.2024.2447879openalex-snapshot
How Do International and Domestic Tourists Perceive the Service Quality of Japanese Ryokans? A Cross-Cultural Perspective
inferred← citeshttps://doi.org/10.1080/15470148.2019.1582390openalex-snapshot
Tourists’ online reviews of convention centers
inferred← citeshttps://doi.org/10.1080/21639159.2019.1577155openalex-snapshot
How user-generated judgments of hotel attributes indicate guest satisfaction
inferred← citeshttps://doi.org/10.1080/23311975.2021.1926211openalex-snapshot
Exploring the attributes of hotel service quality in Florianópolis-SC, Brazil: An analysis of tripAdvisor reviews
inferred← citeshttps://doi.org/10.1080/23311975.2025.2560652openalex-snapshot
Predicting hotel guest satisfaction using TripAdvisor ratings and the PLS-SEM method
inferred← citeshttps://doi.org/10.1108/978-1-80382-375-120231001openalex-snapshot
Online Reputation Management in Tourism: Emerging Themes, Theories, Problems, and Solutions
inferred← citeshttps://doi.org/10.1108/978-1-83549-418-920251011openalex-snapshot
Natural Processing Language: Business Strategy in Marketing Intelligence
inferred← citeshttps://doi.org/10.1108/978-1-83608-602-420261006openalex-snapshot
A Study on Digital Marketing Strategies for Travel and Accommodation
inferred← citeshttps://doi.org/10.1108/978-1-83608-602-420261017openalex-snapshot
Digital Marketing in Travel and Hospitality
inferred← citeshttps://doi.org/10.1108/ejm-07-2021-0518openalex-snapshot
Obese customers’ fitness goal disclosure on social media: exploring weight-loss image sharing on emotions and healthy lifestyle aspirations
inferred← citeshttps://doi.org/10.1108/ijchm-01-2017-0044openalex-snapshot
The role of trip purpose and hotel star rating on guests’ satisfaction and WOM
inferred← citeshttps://doi.org/10.1108/ijchm-03-2018-0235openalex-snapshot
Seeking reward or avoiding risk from restaurant reviews: does distance matter?
inferred← citeshttps://doi.org/10.1108/ijchm-03-2019-0247openalex-snapshot
The impact of online reputation on hotel profitability
inferred← citeshttps://doi.org/10.1108/ijchm-05-2021-0624openalex-snapshot
Information and communication technologies in food services and restaurants: a systematic review
inferred← citeshttps://doi.org/10.1108/ijchm-05-2022-0594openalex-snapshot
Daily online review sentiment and hotel performance
inferred← citeshttps://doi.org/10.1108/ijchm-07-2015-0371openalex-snapshot
The impact of green experience on customer satisfaction: evidence from TripAdvisor
inferred← citeshttps://doi.org/10.1108/ijchm-07-2017-0409openalex-snapshot
Impact of individual cultural values on hotel guests’ positive emotions and positive eWOM intention
inferred← citeshttps://doi.org/10.1108/ijcthr-02-2020-0050openalex-snapshot
Heritage hotels and customer experience: a text mining analysis of online reviews
inferred← citeshttps://doi.org/10.1108/ijefm-06-2020-0034openalex-snapshot
Customers' experience of purchasing event tickets: mining online reviews based on topic modeling and sentiment analysis
inferred← citeshttps://doi.org/10.1108/ijtc-08-2018-0063openalex-snapshot
Identification of common city characteristics influencing room occupancy
inferred← citeshttps://doi.org/10.1108/imds-09-2024-0881openalex-snapshot
Maze of conveniences: re-examining hotel reviews and social media data
inferred← citeshttps://doi.org/10.1108/jabs-03-2022-0090openalex-snapshot
A multi-perspective approach of international tourist satisfaction in tourism service: from big data perspective
inferred← citeshttps://doi.org/10.1108/jeim-09-2019-0292openalex-snapshot
Do online consumer reviews help to evaluate the performance of automobile manufacturers?
inferred← citeshttps://doi.org/10.1108/jhti-01-2025-0166openalex-snapshot
Effects of negative sentiment and review length on ratings, as moderated by social turbulence and hotel quality
inferred← citeshttps://doi.org/10.1108/jhti-03-2023-0217openalex-snapshot
Linking social media marketing to restaurant performance – the moderating role of advertising expenditure
inferred← citeshttps://doi.org/10.1108/jhti-05-2025-0563openalex-snapshot
Traveling as a conspicuous experience: the role of self-presentation on social media
inferred← citeshttps://doi.org/10.1108/jhtt-01-2020-0025openalex-snapshot
“Seriously, Australia, why are you so stingy with Wi-Fi?”: customer satisfaction with Wi-Fi speed in Australian hotels and lessons for public Wi-Fi provision
inferred← citeshttps://doi.org/10.1108/jhtt-02-2020-0034openalex-snapshot
A generalizable sentiment analysis method for creating a hotel dictionary: using big data on TripAdvisor hotel reviews
inferred← citeshttps://doi.org/10.1108/jm2-07-2020-0201openalex-snapshot
The influence of user generated content on hotel sales: an Indian perspective
inferred← citeshttps://doi.org/10.1108/jsm-08-2019-0296openalex-snapshot
Direct and indirect negatively valenced engagement behavior
inferred← citeshttps://doi.org/10.1108/k-03-2022-0358openalex-snapshot
Social media user-generated content, online search traffic and offline car sales
inferred← citeshttps://doi.org/10.1108/sjme-11-2019-0093openalex-snapshot
Management response to eWOM in rural lodging establishments
inferred← citeshttps://doi.org/10.1108/tqm-10-2023-0340openalex-snapshot
Business process improvements using SERVQUAL, FMEA and text-mining methods for processing the voice of customer
inferred← citeshttps://doi.org/10.1108/tqm-12-2019-0299openalex-snapshot
Online content responsiveness strategies in the hospitality context: exploratory insights and a research agenda
inferred← citeshttps://doi.org/10.1108/tr-03-2017-0064openalex-snapshot
Data-focused managerial challenges within the hotel sector
inferred← citeshttps://doi.org/10.1108/tr-07-2020-0342openalex-snapshot
Clusters or networks: interorganizational relationships influence on Brazilian hotel performance
inferred← citeshttps://doi.org/10.1109/eespe63401.2025.10987573openalex-snapshot
Construction and Validation of Hotel Personalized Service Recommendation Model Based on Big Data Analysis
inferred← citeshttps://doi.org/10.1109/emctech49634.2020.9261513openalex-snapshot
PR and GR Technologies as a Tool for Ensuring the Safety of Actors and Trust in the State in Emergency Situations
inferred← citeshttps://doi.org/10.1109/icccn.2019.8847041openalex-snapshot
Detection of Satiric News on Social Media: Analysis of the Phenomenon with a French Dataset
inferred← citeshttps://doi.org/10.1109/icic47613.2019.8985946openalex-snapshot
Sentiment Analysis Of Hotel Review Using N-Gram And Naive Bayes Methods
inferred← citeshttps://doi.org/10.1109/iciptm52218.2021.9388335openalex-snapshot
Analysis through Text Mining Approach: Culinary Experience Dimensions of International Tourists
inferred← citeshttps://doi.org/10.1109/ieem50564.2021.9672943openalex-snapshot
An Explorative Study on the Impact of Antecedent Mood States on Consumers' Evaluation of Hotels Online
inferred← citeshttps://doi.org/10.1111/exsy.12580openalex-snapshot
RETRACTED: An improved model for sentiment analysis on luxury hotel review
inferred← citeshttps://doi.org/10.1111/ijcs.12845openalex-snapshot
Give your hunger a new option: Understanding consumers' continuous intention to use online food delivery apps using trust transfer theory
inferred← citeshttps://doi.org/10.1111/joes.12357openalex-snapshot
THE ECONOMIC AND BEHAVIORAL CONSEQUENCES OF ONLINE USER REVIEWS
inferred← citeshttps://doi.org/10.1142/s0217595920500396openalex-snapshot
A Social Choice Analysis of Online Hotel Rating
inferred← citeshttps://doi.org/10.1145/3446983.3446993openalex-snapshot
Practical Application and Evaluation of Atomic Swaps for Blockchain-based Recommender Systems
inferred← citeshttps://doi.org/10.1145/3679318.3685369openalex-snapshot
Less Typing, More Tagging: Investigating Tag-based Interfaces in Online Accommodation Review Creation and Perception
inferred← citeshttps://doi.org/10.1177/0047287517747753openalex-snapshot
Sentiment Analysis in Tourism: Capitalizing on Big Data
inferred← citeshttps://doi.org/10.1177/0047287518761615openalex-snapshot
Social Media Envy: How Experience Sharing on Social Networking Sites Drives Millennials’ Aspirational Tourism Consumption
inferred← citeshttps://doi.org/10.1177/0047287518764345openalex-snapshot
Flying to Quality: Cultural Influences on Online Reviews
inferred← citeshttps://doi.org/10.1177/0047287518773910openalex-snapshot
Risk versus Reward: When Will Travelers Go the Distance?
inferred← citeshttps://doi.org/10.1177/0047287518817399openalex-snapshot
An Exploration of the Effects of Photograph Content, Photograph Source, and Price on Consumers’ Online Travel Booking Intentions
inferred← citeshttps://doi.org/10.1177/0047287519858400openalex-snapshot
The Influence of Geographic and Psychic Distance on Online Hotel Ratings
inferred← citeshttps://doi.org/10.1177/0047287519859705openalex-snapshot
Similarity and Consistency in Hotel Online Ratings across Platforms
inferred← citeshttps://doi.org/10.1177/0047287519895125openalex-snapshot
The Role of Photograph Aesthetics on Online Review Sites: Effects of Management- versus Traveler-Generated Photos on Tourists’ Decision Making
inferred← citeshttps://doi.org/10.1177/0047287520901595openalex-snapshot
Expert Online Review Platforms: Interactions between Specialization, Experience, and User Power
inferred← citeshttps://doi.org/10.1177/0047287520912330openalex-snapshot
The Interaction Effects of Online Reviews, Brand, and Price on Consumer Hotel Booking Decision Making
inferred← citeshttps://doi.org/10.1177/0047287520916785openalex-snapshot
Extremely Negative Ratings and Online Consumer Review Helpfulness: The Moderating Role of Product Quality Signals
inferred← citeshttps://doi.org/10.1177/00472875211044221openalex-snapshot
Bad Intentions: Customers’ Negative Reactions to Intentional Failures and Mitigating Conditions
inferred← citeshttps://doi.org/10.1177/00472875231158588openalex-snapshot
How do Different Types of User-Generated Content Attract Travelers? Taking Story and Review on Airbnb as the Example
inferred← citeshttps://doi.org/10.1177/00472875231197203openalex-snapshot
Online Platform Use and Performance Among Listed Tourism Companies in China
inferred← citeshttps://doi.org/10.1177/00472875231209426openalex-snapshot
Distance Brings About Beauty: When Does the Influence of Positive Travel Online Reviews Grow Stronger Relative to Negative Reviews?
inferred← citeshttps://doi.org/10.1177/00472875241310818openalex-snapshot
Beyond Visual Appeal: The Impact of Multisensory Experience of Hotel Marketing and Review Images on Sales
inferred← citeshttps://doi.org/10.1177/00472875251323512openalex-snapshot
Name Heuristic Bias: How Can the Names of Accommodations Influence Individual Judgments?
inferred← citeshttps://doi.org/10.1177/00472875261487619openalex-snapshot
Adoption of AI for Travel: Corporate Strategies and Firm Value
inferred← citeshttps://doi.org/10.1177/0165551518824577openalex-snapshot
Hotel recommendation system by bipartite networks and link prediction
inferred← citeshttps://doi.org/10.1177/09702385241235457openalex-snapshot
Interviewer Stress and Coping: Interpreting Admission Interview Experiences of Higher Education Faculty Members
inferred← citeshttps://doi.org/10.1177/09721509211044302openalex-snapshot
Popularity Brings Better Sales or Vice Versa: Evidence from Instagram and OpenTable
inferred← citeshttps://doi.org/10.1177/1096348018810388openalex-snapshot
Development of a Tourism Destination: Exploring the Role of Destination Capabilities
inferred← citeshttps://doi.org/10.1177/1096348019840798openalex-snapshot
The Influence of Online Review Exposure on Reviewers’ Intensity Level of Negative Word of Mouth
inferred← citeshttps://doi.org/10.1177/13548166211034645openalex-snapshot
Social influence bias in ratings: A field experiment in the hospitality sector
inferred← citeshttps://doi.org/10.1177/13548166251325300openalex-snapshot
Have you ever priced the rain? Unravelling how the weather forecasts affect prices in the hospitality industry
inferred← citeshttps://doi.org/10.1177/1356766717690574openalex-snapshot
“Please write a (great) online review for my hotel!” Guests’ reactions to solicited reviews
inferred← citeshttps://doi.org/10.1177/19389655231223364openalex-snapshot
Reducing the Bias in Online Reviews Using Propensity Score Adjustment
inferred← citeshttps://doi.org/10.1177/21582440241264015openalex-snapshot
Exploring the Triggering Mechanism of Different Word-of-Mouth Intentions by Guest Experience and Well-Being Perception
inferred← citeshttps://doi.org/10.1177/21582440251396377openalex-snapshot
Identifying the Factors Influencing Chinese Glamping Booking Based on Online Review Mining: From the Moderating Effect of External Environment Perceptions
inferred← citeshttps://doi.org/10.1287/serv.2022.0080openalex-snapshot
B&B Customer Experience and Satisfaction: Evidence from Online Customer Reviews
inferred← citeshttps://doi.org/10.1371/journal.pone.0275382openalex-snapshot
Sentiment analysis of hotel online reviews using the BERT model and ERNIE model—Data from China
inferred← citeshttps://doi.org/10.14254/2071-8330.2020/13-2/19openalex-snapshot
Differences in financial performance between various categories of hotels in the Visegrad Group countries
inferred← citeshttps://doi.org/10.14569/ijacsa.2021.01206107openalex-snapshot
Reputation Measurement based on a Hybrid Sentiment Analysis Approach for Saudi Telecom Companies
inferred← citeshttps://doi.org/10.15308/sitcon-2016-83-86openalex-snapshot
Can we rely on internet distribution systems’ rating? A case study of booking.com and hrs.com
inferred← citeshttps://doi.org/10.1590/1678-6971/eramr230155.enopenalex-snapshot
Influence of social media management practices on hotel performance
inferred← citeshttps://doi.org/10.1590/1678-6971/eramr230155.ptopenalex-snapshot
Influência das práticas de gerenciamento de mídias sociais no desempenho de hotéis
inferred← citeshttps://doi.org/10.16953/deusosbil.1638930openalex-snapshot
DÖRT VE BEŞ YILDIZLI OTEL İŞLETMELERİNİN ÇEVRİMİÇİ YORUMLARA VERDİĞİ YANITLARIN ANALİZİ: ESKİŞEHİR ÖRNEĞİ
inferred← citeshttps://doi.org/10.18089/damej.2020.36.7openalex-snapshot
Online reviews: A pathway to improve hotel management
inferred← citeshttps://doi.org/10.18089/tms.2018.14si107openalex-snapshot
Online hotel ratings and its influence on hotel room rates: the case of Lisbon, Portugal
inferred← citeshttps://doi.org/10.20867/thm.29.2.2openalex-snapshot
Mapping the research trends on social media in the hospitality sector from 2010 to 2020
inferred← citeshttps://doi.org/10.20867/tosee.05.50openalex-snapshot
COMPARATIVE ANALYSIS OF THE ACCOMMODATION ONLINE OFFER FOR BĂILE FELIX (ROMANIA) AND HAJDÚSZOBOSZLÓ (HUNGARY)
inferred← citeshttps://doi.org/10.20878/cshr.2017.23.4.003openalex-snapshot
An Exploratory Study on the Semantic Network Analysis of Food Tourism through the Big Data
inferred← citeshttps://doi.org/10.20878/cshr.2018.24.9.001openalex-snapshot
An Exploratory Study on the Semantic Network Analysis of ‘Culinary Science & Hospitality Research’ through the Google Scholar
inferred← citeshttps://doi.org/10.20983/noesis.2020.3.4openalex-snapshot
Determinantes de la ocupación hotelera de los principales destinos de sol y playa de México
inferred← citeshttps://doi.org/10.21608/jaauth.2023.227336.1492openalex-snapshot
The Role of Online Rating and Reviews in Directing Guests Choices for Restaurant
inferred← citeshttps://doi.org/10.22219/kinetik.v6i3.1300openalex-snapshot
Deep Learning for Aspect-Based Sentiment Analysis on Indonesian Hotels Reviews
inferred← citeshttps://doi.org/10.22495/cgsrv3i2_editorialopenalex-snapshot
Editorial: New trends and challenges in (a responsible) corporate governance
inferred← citeshttps://doi.org/10.23887/ijssb.v6i4.49498openalex-snapshot
The Effects of Tourism Web Development on Prospective Travelers by Considering Persuasive and Liking Principles
inferred← citeshttps://doi.org/10.2478/ejthr-2023-0004openalex-snapshot
Twitter sentiment analysis: An estimation of the trends in tourism after the outbreak of the Covid-19 pandemic
inferred← citeshttps://doi.org/10.2478/ejthr-2023-0009openalex-snapshot
Determinants and COVID-19 effects on RevPAR: The case of Europe
inferred← citeshttps://doi.org/10.2478/ejthr-2025-0022openalex-snapshot
A systematic review of machine learning applications in hotel occupancy forecasting
inferred← citeshttps://doi.org/10.2478/rsep-2025-0004openalex-snapshot
Hotel performance attributes and consumer complaints in online reviews
inferred← citeshttps://doi.org/10.26466/opusjsr.1865908openalex-snapshot
The impact of cultural differences on service customisation: A multilingual commentary analysis
inferred← citeshttps://doi.org/10.26483/ijarcs.v9i2.5654openalex-snapshot
OPINION MINING FOR HOTEL RATING THROUGH REVIEWS USING DECISION TREE CLASSIFICATION METHOD
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