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Serving Customers and Consumers Effectively in the Twenty-First Century: A Conceptual Framework and Overview
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Outgoing claims: the papers this work cites, builds on, or argues with.
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Customer service in business‐to‐business markets: an agenda for research
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Classifying Services to Gain Strategic Marketing Insights
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Using the past as a Guide to the Future: Reflections on the History of the Journal of Marketing
inferredcites →https://doi.org/10.1177/0092070300281002openalex-snapshot
Understanding the Relationships among Brands, Consumers, and Resellers
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Managing Market Relationships
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Developing New Rules for New Markets
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Market-Driven Versus Driving Markets
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The Antecedents and Consequences of Customer-Centric Marketing
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Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn
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Should We Delight the Customer?
inferredcites →https://doi.org/10.1177/0092070300281009openalex-snapshot
Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value
inferredcites →https://doi.org/10.1177/0092070300281010openalex-snapshot
Beyond Market Orientation: When Customers and Suppliers Disagree
inferredcites →https://doi.org/10.1177/0092070300281011openalex-snapshot
Intelligence Generation and Superior Customer Value
inferredcites →https://doi.org/10.1177/0092070300281012openalex-snapshot
Cultivating Service Brand Equity
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Technology Infusion in Service Encounters
inferredcites →https://doi.org/10.1177/0092070300281014openalex-snapshot
Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments
inferredcites →https://doi.org/10.1177/009207039502300402openalex-snapshot
Relationship Marketing of Services--Growing Interest, Emerging Perspectives
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inferred← citeshttps://doi.org/10.3846/bm.2014.105openalex-snapshot
Universally sustainable development as a framework of small countries‘ economic efficiency and national self-sufficiency
inferred← citeshttps://doi.org/10.4018/ijaeis.2018100103openalex-snapshot
Electronic Information Systems Usage by the Consumers' of Agro-Food Products for Expressing Complaints
inferred← citeshttps://doi.org/10.4018/jcrmm.2013070102openalex-snapshot
An Investigation of Mediating and Moderating Variables in Service Quality – Customer Loyalty Relationship
inferred← citeshttps://doi.org/10.4018/jdtis.2010010101openalex-snapshot
Service Convenience, Trust and Exchange Relationship in Electronic Mediated Environment (EME)
inferred← citeshttps://doi.org/10.4108/eai.18-11-2020.2311703openalex-snapshot
The Creation of Distribution Channel, Marketing Activities, and Partnership Networks for Community Enterprises in Thailand
inferred← citeshttps://doi.org/10.4236/jss.2025.138037openalex-snapshot
Factors Influencing the Intention to Use E-Government Services: The Case Study in Cambodia
inferred← citeshttps://doi.org/10.5117/9789056294663openalex-snapshot
Emotional Satisfaction of Customer Contacts
inferred← citeshttps://doi.org/10.54691/bcpbm.v29i.2160openalex-snapshot
Research on brand loyalty of Costa coffee in Chinese marke
inferred← citeshttps://doi.org/10.5585/remark.v14i1.2893openalex-snapshot
Quality Function Deployment- QFD Como Ferramenta Estratégica de Marketing
inferred← citeshttps://doi.org/10.5755/j01.ee.26.4.6066openalex-snapshot
A Reference Model of Public Institutions’ Quality Practices, Citizens’ Satisfaction and Performance Quality
inferred← citeshttps://doi.org/10.5859/kais.2012.21.4.155openalex-snapshot
A Comparison on the Factors Influencing Customer Values in Electronic Commerce between Korea and China
inferred← citeshttps://doi.org/10.58830/ozgur.pub87openalex-snapshot
Güncel Gelişmelerle Pazarlama: Konular ve Araştırmalar I
inferred← citeshttps://doi.org/10.58830/ozgur.pub87.c248openalex-snapshot
Pazarlamada Dijital Dönüşüm: Dijital Pazarlama Stratejilerinin Değerlendirilmesi
inferred← citeshttps://doi.org/10.58830/ozgur.pub87.c249openalex-snapshot
Bütünleşik Pazarlama İletişimi ve Marka Bilinirliği İlişkisi Üzerine Bir Araştırma
inferred← citeshttps://doi.org/10.58830/ozgur.pub87.c252openalex-snapshot
Organik Gıda Ürünlerinin Pazarlanmasına İlişkin Durum Değerlendirmesi
inferred← citeshttps://doi.org/10.58830/ozgur.pub87.c253openalex-snapshot
Sigorta Ürünleri ve Hizmetlerinin Dijitalleşmesinin Müşteri Tercihlerine Etkisi: Pazarlama Stratejileri Bakımından Bir Değerlendirme
inferred← citeshttps://doi.org/10.58830/ozgur.pub87.c297openalex-snapshot
Sağlık Hizmetlerinde Dijital Pazarlama
inferred← citeshttps://doi.org/10.58830/ozgur.pub87.c298openalex-snapshot
Instagram’ın Tutundurma İşlevinin Butik Pastacılık Alanında Faaliyet Gösteren Girişimcilerin Girişimcilik Kararına Etkisi
inferred← citeshttps://doi.org/10.58830/ozgur.pub87.c299openalex-snapshot
Tüketici Davranışları Bağlamında Oyunlaştırma Mantığı
inferred← citeshttps://doi.org/10.58830/ozgur.pub87.c351openalex-snapshot
Postmodern Koşullarda Sosyal Medya ve Pazarlama: Kuşaklar Arası Nitel Bir Araştırma
inferred← citeshttps://doi.org/10.58830/ozgur.pub87.c396openalex-snapshot
Pazarlamada Tüketim Ritüellerine İlişkin Kavramsal Bir Çalışma
inferred← citeshttps://doi.org/10.58830/ozgur.pub87.c397openalex-snapshot
Geleneksel Pazarlamadan Yeşil Pazarlamaya Geçiş Süreci: Tüketicinin Yeşil Ürün Tercihini Etkileyen Faktörler
inferred← citeshttps://doi.org/10.58830/ozgur.pub87.c398openalex-snapshot
Hizmet kalitesinin yerel ve küresel boyutta karşılaştırılması ve küresel hizmet kalitesi model önerisi
inferred← citeshttps://doi.org/10.58830/ozgur.pub87.c399openalex-snapshot
Hizmet Sektöründe Müşteri Katılımına Yönelik Kavramsal Bir Değerlendirme
inferred← citeshttps://doi.org/10.5897/ajmm2014.0428openalex-snapshot
Determinants of sales force technology adoption among insurance sales agents in Kenya
inferred← citeshttps://doi.org/10.6018/cpd.388411openalex-snapshot
La co-creacion de valor, y su influencia en los resultados empresariales en centros deportivos
inferred← citeshttps://doi.org/10.69492/cbar.v13i1.484openalex-snapshot
Blending Customer-Orientated Sales, Servant Leadership, and Biblical Principles of Servanthood into a New Sales Framework: The Serving Salesperson
inferred← citeshttps://doi.org/10.70675/d0f1018cz63f1z4c85zb295z5be9746d9263openalex-snapshot
L’impact de la qualité de service et de la valeur perçue sur la satisfaction et la recommandation des clients en milieu bancaire. Etude sur une clientèle « Banque Privée » et proposition d’actions pour faire progresser le Net Promoter Score
inferred← citeshttps://doi.org/10.7176/ejbm/11-18-19openalex-snapshot
The Promotion and Process Attribute for the Kitchen Appliance. A Case Study @KitchenAid_Indo
inferred← citeshttps://doi.org/10.7200/esicm.144.0442.4openalex-snapshot
Customer satisfaction, loyalty, and commitment in online markets
inferred← citeshttps://doi.org/10.7200/esicm.145.0442.4openalex-snapshot
Customer satisfaction, loyalty, and commitment in online markets
inferred← citeshttps://doi.org/10.7200/esicm.145.0442.4eopenalex-snapshot
Satisfacción, lealtad y compromiso en entornos on-line
inferred← citeshttps://doi.org/10.7238/rusc.v10i1.1411openalex-snapshot
Dimensions of Perceived Service Quality in Higher Education Virtual Learning Environments
inferred← citeshttps://doi.org/10.7903/cmr.15852openalex-snapshot
Relationships among Service Quality, Value, and Student Athlete Satisfaction at Taiwan’s National Tug of War Competition
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