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Predicting Mobile Banking Acceptance and Loyalty in Chinese Bank Customers

https://doi.org/10.1177/2158244019844084
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Outgoing claims: the papers this work cites, builds on, or argues with.

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Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology.
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inferred← citeshttps://doi.org/10.1016/j.tele.2024.102109openalex-snapshot
The Government Metaverse: Charting the Coordinates of Citizen Acceptance
inferred← citeshttps://doi.org/10.1057/s41264-023-00212-0openalex-snapshot
What factors influence the usage of mobile banking among digital natives?
inferred← citeshttps://doi.org/10.1057/s41264-023-00240-wopenalex-snapshot
Continuance intention to use smartphone-based payment services: the role of pre-adoption expectancies, usage experience, and conventional inhibitions
inferred← citeshttps://doi.org/10.1057/s41264-024-00285-5openalex-snapshot
Consumers’ attitude toward biometric banking services: an empirical evaluation of determinants and outcomes
inferred← citeshttps://doi.org/10.1057/s41264-026-00386-3openalex-snapshot
Service quality drivers of customer satisfaction in mobile banking apps: evidence from an emerging market
inferred← citeshttps://doi.org/10.1063/5.0148553openalex-snapshot
Brand satisfaction as mediator on the relationship among brand image, brand trust and brand loyalty in the context of Malaysia automobile industry
inferred← citeshttps://doi.org/10.1080/08995605.2025.2458913openalex-snapshot
Enhancing knowledge sharing through authentic leadership: An investigation of occupational self-efficacy and psychological ownership as moderators
inferred← citeshttps://doi.org/10.1080/10580530.2022.2086327openalex-snapshot
Antecedents and Moderators of Promotion Messages for Trust in Mobile Banking Services: An Elaboration Likelihood Model Perspective
inferred← citeshttps://doi.org/10.1080/15332667.2024.2405329openalex-snapshot
Strategic Relationship of CRM with Effectiveness of Branch-Banking and E-Banking: An Input for Innovative Marketing of Banking Products
inferred← citeshttps://doi.org/10.1080/23311975.2023.2242985openalex-snapshot
Fintech adoption dynamics in a pandemic: An experience from some financial institutions in Nigeria during COVID-19 using machine learning approach
inferred← citeshttps://doi.org/10.1080/23311975.2024.2369211openalex-snapshot
Factors influencing accounting information system usage by oil companies & performance outcomes
inferred← citeshttps://doi.org/10.1088/1757-899x/1289/1/012053openalex-snapshot
Understanding the adoption of electric motorcycles among road users in Vietnam
inferred← citeshttps://doi.org/10.1108/dta-03-2020-0066openalex-snapshot
Structural equation modeling and artificial neural networks approach to predict continued use of mobile taxi booking apps: the mediating role of hedonic motivation
inferred← citeshttps://doi.org/10.1108/ebr-09-2019-0179openalex-snapshot
Capturing customer’s store loyalty through relationship benefits: moderating effect of retail innovation
inferred← citeshttps://doi.org/10.1108/heswbl-10-2024-0315openalex-snapshot
Developing enrollment intentions for work-based learning that uses artificial intelligence (AI): aspects for marketing interventions for higher education institutions
inferred← citeshttps://doi.org/10.1108/ijbm-04-2024-0224openalex-snapshot
The adoption of fast payment systems (FPS) in Latin America: the role of financial literacy and cash-related beliefs
inferred← citeshttps://doi.org/10.1108/ijpcc-06-2020-0069openalex-snapshot
Continuance adoption of mobile-based payments in Covid-19 context: an integrated framework of health belief model and expectation confirmation model
inferred← citeshttps://doi.org/10.1108/ijrdm-04-2024-0188openalex-snapshot
Why do consumers continue with e-grocery shopping? The role of motivations and environmental concerns in shaping behaviour
inferred← citeshttps://doi.org/10.1108/jwam-05-2023-0039openalex-snapshot
Understanding the relationship between entrepreneurship education, entrepreneurial attitudes, and entrepreneurial intentions among engineering graduates: the moderating role of gender
inferred← citeshttps://doi.org/10.1109/amcai66110.2025.11474313openalex-snapshot
Artificial Intelligence and Advanced Technologies in Mobile Banking: a Systematic Literature Review
inferred← citeshttps://doi.org/10.1109/isriti56927.2022.10052940openalex-snapshot
The Factors affect Customer interest in using Mobile Banking in Indonesia
inferred← citeshttps://doi.org/10.1177/09702385261477477openalex-snapshot
Factors Influencing Behavioural Intention Towards Mobile Banking Adoption: A Survey of Mobile Banking Adopters
inferred← citeshttps://doi.org/10.1177/09722629211073268openalex-snapshot
Current Status of Research on Mobile Banking: An Analysis of Literature
inferred← citeshttps://doi.org/10.1177/2158244019899091openalex-snapshot
The Effects of Environmental Policy and the Perception of Electric Motorcycles on the Acceptance of Electric Motorcycles: An Empirical Study in Macau
inferred← citeshttps://doi.org/10.1177/21582440211004179openalex-snapshot
From Consumer Satisfaction to Recommendation of Mobile App–Based Services: An Overview of Mobile Taxi Booking Apps
inferred← citeshttps://doi.org/10.1177/21582440211029925openalex-snapshot
Factors Affecting Sustainable Intention to Use Mobile Banking Services
inferred← citeshttps://doi.org/10.1177/21582440211046949openalex-snapshot
Consumer Responses to Corporate and Celebrity Philanthropy
inferred← citeshttps://doi.org/10.1177/21582440221095012openalex-snapshot
Predicting the Intention and Adoption of Mobile Shopping During the COVID-19 Lockdown in Malaysia
inferred← citeshttps://doi.org/10.1177/21582440231152379openalex-snapshot
Examining User Verification Schemes, Safety and Secrecy Issues Affecting M-Banking: Systematic Literature Review
inferred← citeshttps://doi.org/10.1177/21582440241234230openalex-snapshot
Unified Theory of Acceptance and Use of Technology (UTAUT) Model: Factors Influencing Mobile Banking Services’ Adoption in China
inferred← citeshttps://doi.org/10.1177/21582440261483799openalex-snapshot
Customer Green Psychology at a Glance: Investigating How Eco-friendly Products Develop Eco-friendly Behavior Among Customers. The Moderating Role of Attribution of Responsibility
inferred← citeshttps://doi.org/10.1177/22785337211001969openalex-snapshot
Impact of Trustworthiness on the Usage of M-banking Apps: A Study on Bangladeshi Consumers
inferred← citeshttps://doi.org/10.1186/s12889-021-11884-5openalex-snapshot
Social distancing intentions to reduce the spread of COVID-19: The extended theory of planned behavior
inferred← citeshttps://doi.org/10.1186/s40854-020-00206-0openalex-snapshot
The effect of individual factors on user behaviour and the moderating role of trust: an empirical investigation of consumers’ acceptance of electronic banking in the Kurdistan Region of Iraq
inferred← citeshttps://doi.org/10.1186/s40854-025-00820-wopenalex-snapshot
Navigating digital finance: how digital financial literacy influences digital financial services use and benefits in Korea
inferred← citeshttps://doi.org/10.1386/ctl_00164_1openalex-snapshot
The behavioural intention of student teachers for online learning after the COVID-19 pandemic: A survey
inferred← citeshttps://doi.org/10.14421/jbmib.2022.011-03openalex-snapshot
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inferred← citeshttps://doi.org/10.14569/ijacsa.2024.0150104openalex-snapshot
ML-based Meta-Model Usability Evaluation of Mobile Medical Apps
inferred← citeshttps://doi.org/10.1504/ijstm.2022.123503openalex-snapshot
The role of generational cohorts in mobile banking adoption: evidence from South-Eastern Europe
inferred← citeshttps://doi.org/10.20469/ijbas.7.10002-4openalex-snapshot
Central Bank of Nigeria’s Bank Verification Number Policy and its Effect on Deposit Money Banks’ Customers; Empirical Evidence from Nigeria
inferred← citeshttps://doi.org/10.20473/vol9iss20224pp439-452openalex-snapshot
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inferred← citeshttps://doi.org/10.20885/jeki.vol7.iss1.art5openalex-snapshot
Mobile banking services quality and its impact on customer satisfaction of Indonesian Islamic banks
inferred← citeshttps://doi.org/10.21098/jcli.v3i1.172openalex-snapshot
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inferred← citeshttps://doi.org/10.2139/ssrn.5348600openalex-snapshot
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inferred← citeshttps://doi.org/10.2139/ssrn.5356405openalex-snapshot
Antecedents of Buy-Now-Pay-Later (Bnpl) Adoption: A Configurational Analysis of Enablers and Inhibitors
inferred← citeshttps://doi.org/10.21608/sjsc.2020.110669openalex-snapshot
توصیف اتجاهات العملاء نحو المخاطر المدرکة لعملاء خدمات الهاتف المحم ل وعلاقتها بقیمة العلامة التجاریة دراسةتطبیقیة على عملاء خدمة الهاتف المحمول فى مصر
inferred← citeshttps://doi.org/10.24191/ijsms.v5i2.11712openalex-snapshot
Adoption Behavior in Sustaining the Mobile Banking Services
inferred← citeshttps://doi.org/10.2478/sbe-2022-0001openalex-snapshot
Determinants of Consumer Attitudes Towards Social Media Advertising: Evidence from the Turkish Airline Industry
inferred← citeshttps://doi.org/10.26668/businessreview/2023.v8i2.923openalex-snapshot
The Enthusiasm of Digital Payment Services and Millennial Consumer Behaviour in Indonesia
inferred← citeshttps://doi.org/10.26710/jbsee.v9i2.2660openalex-snapshot
Participation of Civil Servants in Dar es Salaam Stock Exchange, Tanzania
inferred← citeshttps://doi.org/10.26713/cma.v13i1.1978openalex-snapshot
Analysis User Acceptance of Saudi Banks Applications in Qassim Region Using UTAUT
inferred← citeshttps://doi.org/10.26740/al-uqud.v5n1openalex-snapshot
inferred← citeshttps://doi.org/10.26740/al-uqud.v5n1.p97-118openalex-snapshot
Comparative Analysis of Customer Loyalty in Islamic and Conventional Banks: A Literature Review
inferred← citeshttps://doi.org/10.26905/jmdk.v10i1.6614openalex-snapshot
M-Payment and Covid-19: Understanding the Determinants of Consumers Adopting and Recommending Digital Payment System
inferred← citeshttps://doi.org/10.29040/jiei.v9i2.6888openalex-snapshot
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inferred← citeshttps://doi.org/10.32505/lentera.v2i2.2120openalex-snapshot
ANALISIS RESIKO, MANFAAT DAN KEMUDAHAN PENGGUNA SERTA DAMPAKNYA PADA KEPERCAYAAN NASABAH DALAM MENGGUNAKAN SMS BANKING PT. BANK ACEH SYARIAH BANDA ACEH
inferred← citeshttps://doi.org/10.32736/sisfokom.v13i1.2014openalex-snapshot
Students' Intentions to Use E-Learning during the Covid-19 Pandemic: An Extended Technological Accaptance Model (TAM) Approach
inferred← citeshttps://doi.org/10.3389/fpsyg.2022.1038832openalex-snapshot
Value-driven career attitude and job performance: An intermediary role of organizational citizenship behavior
inferred← citeshttps://doi.org/10.3389/fpsyg.2022.941235openalex-snapshot
Suffering doubly: Effect of cyberbullying on interpersonal deviance and dual mediating effects of emotional exhaustion and anger
inferred← citeshttps://doi.org/10.3389/frsus.2025.1485680openalex-snapshot
The impact of entrepreneurial ecosystems and sustainable digital innovation on business performance: a study of Gilgit-Baltistan Pakistan
inferred← citeshttps://doi.org/10.3390/fintech4030049openalex-snapshot
Enablers and Barriers in FinTech Adoption: A Systematic Literature Review of Customer Adoption and Its Impact on Bank Performance
inferred← citeshttps://doi.org/10.3390/ijerph18031016openalex-snapshot
How Does the Pandemic Facilitate Mobile Payment? An Investigation on Users’ Perspective under the COVID-19 Pandemic
inferred← citeshttps://doi.org/10.3390/jtaer20030192openalex-snapshot
Mobile Banking Adoption: A Multi-Factorial Study on Social Influence, Compatibility, Digital Self-Efficacy, and Perceived Cost Among Generation Z Consumers in the United States
inferred← citeshttps://doi.org/10.3390/math10244645openalex-snapshot
Analyzing the Banking Business: Relevance of Service Value for the Satisfaction and Loyalty of Consumers
inferred← citeshttps://doi.org/10.3390/su141711043openalex-snapshot
Determinants of the Intention to Adopt Digital-Only Banks in Malaysia: The Extension of Environmental Concern
inferred← citeshttps://doi.org/10.3390/su142214708openalex-snapshot
Understanding Consumer Adoption of Mobile Banking: Extending the UTAUT2 Model with Proactive Personality
inferred← citeshttps://doi.org/10.3390/su142215407openalex-snapshot
Research on the Influencing Mechanism via Which Security Perception of Personal Information Affects Tourist Happiness: A Moderated Mediation Model
inferred← citeshttps://doi.org/10.4301/s1807-1775202219007openalex-snapshot
The Use of the Technology Acceptance Model to analyse the Cloud-Based Payment Systems: A Comprehensive Review of the Literature
inferred← citeshttps://doi.org/10.46254/an12.20220587openalex-snapshot
The Determinant Factors on Satisfaction, Loyalty, and Intention while Using Mobile Banking: A Systematic Literature Review
inferred← citeshttps://doi.org/10.46691/es.v2i29.25openalex-snapshot
THE IMPORTANCE OF SERVICE VALUE AND CORPORATE IMAGE ON CUSTOMER SATISFACTION IN PORTUGUESE MOBILE BANKING SERVICES
inferred← citeshttps://doi.org/10.48161/qaj.v4n3a262openalex-snapshot
Current Trends in the Development of Reporting in the Sphere of Investments in Human Capital
inferred← citeshttps://doi.org/10.54598/001140openalex-snapshot
The Moderating Effects of Trust and Attitude on E-Banking Acceptance in The Kurdistan Region of Iraq: University of Sulaimani Catchment Area
inferred← citeshttps://doi.org/10.56815/ijmrr.1.2.19-27openalex-snapshot
Benefits and challenges of mobile banking in developing and developed countries
inferred← citeshttps://doi.org/10.56815/ijmrr.v1.i2.2022/19-27openalex-snapshot
Benefits and challenges of mobile banking in developing and developed countries
inferred← citeshttps://doi.org/10.59429/esp.v9i7.2626openalex-snapshot
Adaptability and resilience: Insights into Bangladeshi E-commerce customer behavior during COVID-19
inferred← citeshttps://doi.org/10.6007/ijarbss/v13-i8/17960openalex-snapshot
The Moderating Effect of Social Media on the Relationship between Value Co-creation and Brand Equity in the Services Sector (Banking) Context
inferred← citeshttps://doi.org/10.7172/1644-9584.91.4openalex-snapshot
A Review of Customer Acceptance and Mobile Marketing
inferred← citeshttps://doi.org/10.7176/ejbm/12-36-07openalex-snapshot
E-loyalty:A Study on E-loyalty of Conventional Bank Customers in Banda Aceh City, Indonesia
inferred← citeshttps://doi.org/10.7903/ijecs.1841openalex-snapshot
Attributes tempting students’ online purchase intention; the mediating role of pre-purchase Searching
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