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Online Consumer Trust and Live Help Interfaces: The Effects of Text-to-Speech Voice and Three-Dimensional Avatars

https://doi.org/10.1207/s15327590ijhc1901_6
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

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An Introduction to Text-to-Speech Synthesis
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Communicating by Telephone
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Vocal communication of emotion: A review of research paradigms
inferredcites →https://doi.org/10.1016/s1071-5819(03)00047-8openalex-snapshot
To feel or not to feel: The role of affect in human–computer interaction
inferredcites →https://doi.org/10.1023/b:item.0000008081.55563.d4openalex-snapshot
Understanding Customer Trust in Agent-Mediated Electronic Commerce, Web-Mediated Electronic Commerce, and Traditional Commerce
inferredcites →https://doi.org/10.1037/1076-898x.7.3.171openalex-snapshot
Does computer-synthesized speech manifest personality? Experimental tests of recognition, similarity-attraction, and consistency-attraction.
inferredcites →https://doi.org/10.1080/07421222.2002.11045715openalex-snapshot
Individual Trust in Online Firms: Scale Development and Initial Test
inferredcites →https://doi.org/10.1080/08853134.2002.10754292openalex-snapshot
An Initial Evaluation of Industrial Buyers' Impressions of Salespersons' Nonverbal Cues
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Rethinking media richness: towards a theory of media synchronicity
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Scandinavian Journal of Statistics
inferredcites →https://doi.org/10.1111/j.1083-6101.1997.tb00072.xopenalex-snapshot
At the Heart of It All: The Concept of Presence
inferredcites →https://doi.org/10.1111/j.1745-6606.2002.tb00418.xopenalex-snapshot
The Influence of Communication Source and Mode on Consumer Adoption of Technological Innovations
inferredcites →https://doi.org/10.1121/1.424924openalex-snapshot
The AT&T Next-Gen TTS System
inferredcites →https://doi.org/10.1145/176789.176796openalex-snapshot
How might people interact with agents
inferredcites →https://doi.org/10.1145/267505.267514openalex-snapshot
Direct manipulation vs. interface agents
inferredcites →https://doi.org/10.1145/299157.299175openalex-snapshot
Building consumer trust online
inferredcites →https://doi.org/10.1145/301353.301402openalex-snapshot
Credibility and computing technology
inferredcites →https://doi.org/10.1145/332040.332452openalex-snapshot
Does computer-generated speech manifest personality? an experimental test of similarity-attraction
inferredcites →https://doi.org/10.1145/332040.332478openalex-snapshot
The effect of communication modality on cooperation in online environments
inferredcites →https://doi.org/10.1145/351006.351019openalex-snapshot
Designing a non-verbal language for expressive avatars
inferredcites →https://doi.org/10.1145/358916.358996openalex-snapshot
Interpersonal trust and common ground in electronically mediated communication
inferredcites →https://doi.org/10.1145/503376.503401openalex-snapshot
Effects of four computer-mediated communications channels on trust development
inferredcites →https://doi.org/10.1145/633292.633461openalex-snapshot
Can computer-generated speech have gender?
inferredcites →https://doi.org/10.1145/642611.642634openalex-snapshot
Shiny happy people building trust?
inferredcites →https://doi.org/10.1145/642611.642662openalex-snapshot
Designing social presence of social actors in human computer interaction
inferredcites →https://doi.org/10.1177/002194369703400106openalex-snapshot
Face-to-Face Versus Computer-Mediated Communication: A Synthesis of the Experimental Literature
inferredcites →https://doi.org/10.1177/002224378702400408openalex-snapshot
Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry
inferredcites →https://doi.org/10.1177/009365092019001003openalex-snapshot
Interpersonal Effects in Computer-Mediated Interaction
inferredcites →https://doi.org/10.1207/s15327051hci0101_3openalex-snapshot
Affect in Computer-Meditated Communication: An Experiment in Synchronous Terminal-to-Terminal Discussion
inferredcites →https://doi.org/10.1287/isre.13.3.334.81openalex-snapshot
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
inferredcites →https://doi.org/10.1287/mnsc.32.5.554openalex-snapshot
Organizational Information Requirements, Media Richness and Structural Design
inferredcites →https://doi.org/10.1287/orsc.3.4.475openalex-snapshot
Task Analyzability, Use of New Media, and Effectiveness: A Multi-Site Exploration of Media Richness
inferredcites →https://doi.org/10.2105/ajph.86.5.726openalex-snapshot
Adjusting for multiple testing when reporting research results: the Bonferroni vs Holm methods.
inferredcites →https://doi.org/10.2307/1251817openalex-snapshot
Relationship Quality in Services Selling: An Interpersonal Influence Perspective
inferredcites →https://doi.org/10.2307/25148660openalex-snapshot
User Acceptance of Hedonic Information Systems1
inferredcites →https://doi.org/10.2307/258300openalex-snapshot
Research in Organizational Behavior
inferredcites →https://doi.org/10.2307/3151194openalex-snapshot
The Impact of Physically Attractive Models on Advertising Evaluations
inferredcites →https://doi.org/10.2307/4615733openalex-snapshot
A Simple Sequentially Rejective Multiple Test Procedure
inferredcites →https://doi.org/10.2979/esj.2003.2.2.7openalex-snapshot
Managing User Trust in B2C e-Services
inferredcites →https://doi.org/10.5465/amr.1995.9508080335openalex-snapshot
An Integrative Model Of Organizational Trust
inferredcites →https://doi.org/10.5860/choice.34-3702openalex-snapshot
The media equation: how people treat computers, television, and new media like real people and places

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

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Microblogging reposting mechanism: An information adoption perspective
inferred← citeshttps://doi.org/10.1109/tvcg.2025.3549566openalex-snapshot
Trust in Virtual Agents: Exploring the Role of Stylization and Voice
inferred← citeshttps://doi.org/10.1109/tvcg.2026.3680715openalex-snapshot
What Makes a Virtual Celebrity Agent Trustworthy in VR? Exploring the Role of Stylization and Voice
inferred← citeshttps://doi.org/10.1109/vr46266.2020.00099openalex-snapshot
Measuring Human Trust in a Virtual Assistant using Physiological Sensing in Virtual Reality
inferred← citeshttps://doi.org/10.1109/wicom.2007.945openalex-snapshot
Web Credibility and Stickiness of Content Web Sites
inferred← citeshttps://doi.org/10.1111/ijcs.12946openalex-snapshot
Task type's effect on attitudes towards voice assistants
inferred← citeshttps://doi.org/10.1111/j.1467-8667.2012.00775.xopenalex-snapshot
Effects of Interactive Real-Time Simulations and Humanoid Avatars on Consumers’ Responses in Online House Products Marketing
inferred← citeshttps://doi.org/10.1142/s1363919618500536openalex-snapshot
EXPLORING THE IMPACTS OF SERVICE INNOVATION ON CUSTOMER SATISFACTION IN THE TELECOM INDUSTRY: A PERSPECTIVE FROM INTERACTIVE AND SUPPORTIVE SERVICE INNOVATIONS
inferred← citeshttps://doi.org/10.1145/2786567.2793701openalex-snapshot
Mobile Recommender Systems
inferred← citeshttps://doi.org/10.1145/3197391.3205439openalex-snapshot
Designing Conversational Interfaces to Reduce Dissonance
inferred← citeshttps://doi.org/10.1145/3313831.3376461openalex-snapshot
Empathy Is All You Need: How a Conversational Agent Should Respond to Verbal Abuse
inferred← citeshttps://doi.org/10.1145/3359996.3364276openalex-snapshot
In AI We Trust: Investigating the Relationship between Biosignals, Trust and Cognitive Load in VR
inferred← citeshttps://doi.org/10.1145/3369457.3369506openalex-snapshot
Older Adults' Perception and Use of Voice User Interfaces
inferred← citeshttps://doi.org/10.1145/3474665openalex-snapshot
The Effects of a Self-Similar Avatar Voice in Educational Games
inferred← citeshttps://doi.org/10.1145/3481127.3481222openalex-snapshot
Analysis of Influencing Factors of Online Live Shopping on Consumer's Purchase Intention∗
inferred← citeshttps://doi.org/10.1145/3536221.3556592openalex-snapshot
Review of realistic behavior and appearance generation in embodied conversational agents: A comparison between traditional and modern approaches
inferred← citeshttps://doi.org/10.1145/3589860.3589864openalex-snapshot
How Streamers Influence Viewers Purchase Intention in Live Streaming Shopping
inferred← citeshttps://doi.org/10.1145/3613905.3650818openalex-snapshot
Believing Anthropomorphism: Examining the Role of Anthropomorphic Cues on Trust in Large Language Models
inferred← citeshttps://doi.org/10.1145/3746027.3755301openalex-snapshot
Human vs AI: How Digital Human News Anchors Affect Our Cognitive Processes?
inferred← citeshttps://doi.org/10.1145/3820253.3820261openalex-snapshot
Effects of Interaction Modality on LLM-Based Information-Seeking
inferred← citeshttps://doi.org/10.1162/pres.19.3.265openalex-snapshot
Value Creation of Mobile Services Through Presence: Designing Mobile Information and Entertainment Applications with Presence in Mind
inferred← citeshttps://doi.org/10.1177/01655515221151140openalex-snapshot
Implementation of a conversational virtual assistant for open government data portal: Effects on citizens
inferred← citeshttps://doi.org/10.1177/0767370118775963openalex-snapshot
Les conseillers virtuels anthropomorphes et les réactions des internautes : une expérimentation portant sur la voix du conseiller
inferred← citeshttps://doi.org/10.1177/1071181319631517openalex-snapshot
The Impact of Virtual Human Voice on Learner Trust
inferred← citeshttps://doi.org/10.1177/1071181322661440openalex-snapshot
How We Perceive and Trust Advice from Virtual Humans: The Influence of Voice Quality
inferred← citeshttps://doi.org/10.1177/1541931215591244openalex-snapshot
If a Robot did “The Robot,” would it still be called “The Robot” or just Dancing? Perceptual and Social Factors in Human-Robot Interactions
inferred← citeshttps://doi.org/10.1177/2051570719829432openalex-snapshot
Anthropomorphic virtual assistants and the reactions of Internet users: An experiment on the assistant’s voice
inferred← citeshttps://doi.org/10.1287/isre.2019.0861openalex-snapshot
Impact of Live Chat on Purchase in Electronic Markets: The Moderating Role of Information Cues
inferred← citeshttps://doi.org/10.1287/isre.2022.0086openalex-snapshot
Lost in the Crowd: How Group Size and Content Moderation Shape User Engagement in Live Streaming
inferred← citeshttps://doi.org/10.1287/mnsc.2022.03510openalex-snapshot
Till Tech Do Us Part: Betrayal Aversion and Its Role in Algorithm Use
inferred← citeshttps://doi.org/10.13000/jfmse.2013.25.4.848openalex-snapshot
The Influence of Social Presence for Participating in Social Commerce
inferred← citeshttps://doi.org/10.1504/ijemr.2010.036881openalex-snapshot
Can avatars enhance consumer trust and emotion in online retail sales?
inferred← citeshttps://doi.org/10.1504/ijemr.2010.036882openalex-snapshot
Putting a face with a name: avatars, relationship marketing and service failure/recovery
inferred← citeshttps://doi.org/10.1504/ijtm.2014.064987openalex-snapshot
Social shopping communities as an emerging business model of youth entrepreneurship: exploring the effects of website characteristics
inferred← citeshttps://doi.org/10.1509/jm.75.2.93openalex-snapshot
Return on Interactivity: The Impact of Online Agents on Newcomer Adjustment
inferred← citeshttps://doi.org/10.17705/1jais.00216openalex-snapshot
Designing Interfaces with Social Presence: Using Vividness and Extraversion to Create Social Recommendation Agents
inferred← citeshttps://doi.org/10.17705/1jais.00267openalex-snapshot
The Adoption of Online Shopping Assistants: Perceived Similarity as an Antecedent to Evaluative Beliefs
inferred← citeshttps://doi.org/10.21256/zhaw-21508openalex-snapshot
Chatbots, conversational interfaces, and the stereotype content model
inferred← citeshttps://doi.org/10.2139/ssrn.6464746openalex-snapshot
Risk Disclosures and Anthropomorphic Cues in Generative AI Chatbots: Effects on Selective Attention, Social Presence, and Trust
inferred← citeshttps://doi.org/10.2307/20721434openalex-snapshot
Are There Neural Gender Differences in Online Trust? An fMRI Study on the Perceived Trustworthiness of eBay Offers1
inferred← citeshttps://doi.org/10.2307/25148760openalex-snapshot
The Effects of Personalization and Familiarity on Trust and Adoption of Recommendation Agents1
inferred← citeshttps://doi.org/10.2308/tar-2017-0235openalex-snapshot
Innovative Accounting Interviewing: A Comparison of Real and Virtual Accounting Interviewers
inferred← citeshttps://doi.org/10.24251/hicss.2021.227openalex-snapshot
CHATBOTS, CONVERSATIONAL INTERFACES, AND THE STEREOTYPE CONTENT MODEL
inferred← citeshttps://doi.org/10.25046/aj050456openalex-snapshot
The Sound of Trust: Towards Modelling Computational Trust using Voice-only Cues at Zero-Acquaintance
inferred← citeshttps://doi.org/10.25124/ijies.v3i02.41openalex-snapshot
Towards Modelling Trust in Voice at Zero Acquaintance
inferred← citeshttps://doi.org/10.25300/misq/2015/39.2.04openalex-snapshot
Increasing Accountability Through User-Interface Design Artifacts: A New Approach To Addressing the Problem of Access-Policy Violations1
inferred← citeshttps://doi.org/10.26481/dis.20091119msopenalex-snapshot
Financial advice online : experiments investigating trust in an online human advisor
inferred← citeshttps://doi.org/10.26740/bisma.v11n2.p131-155openalex-snapshot
Anteseden yang Mempengaruhi Mobile Game Loyalty dan Dampaknya terhadap In-App Purchase Intention
inferred← citeshttps://doi.org/10.2753/jec1086-4415160105openalex-snapshot
The Influence of Social Presence on Customer Intention to Reuse Online Recommender Systems: The Roles of Personalization and Product Type
inferred← citeshttps://doi.org/10.2753/mis0742-1222240403openalex-snapshot
Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture
inferred← citeshttps://doi.org/10.2753/mis0742-1222290410openalex-snapshot
Using Accountability to Reduce Access Policy Violations in Information Systems
inferred← citeshttps://doi.org/10.2753/mis0742-1222300404openalex-snapshot
Trusting Humans and Avatars: A Brain Imaging Study Based on Evolution Theory
inferred← citeshttps://doi.org/10.2979/esj.2004.3.3.49openalex-snapshot
Trust Building in Virtual Salespersons Versus in Human Salespersons: Similarities and Differences
inferred← citeshttps://doi.org/10.30585/icabml-cp.v1i1.36openalex-snapshot
Why should I trust ICT? An empirical study examining teachers and students usage of ICT for knowledge sharing and seeking
inferred← citeshttps://doi.org/10.3233/idt-2010-0079openalex-snapshot
An empirical approach to multimodal customer knowledge management
inferred← citeshttps://doi.org/10.3233/thc-170899openalex-snapshot
How should a virtual agent present psychoeducation? Influence of verbal and textual presentation on adherence
inferred← citeshttps://doi.org/10.32469/10355/6463openalex-snapshot
The effect of avatars on perceived credibility of comments posted to online news stories
inferred← citeshttps://doi.org/10.32657/10356/175025openalex-snapshot
Understanding individuals' experience with virtual characters from the perspective of perceived authenticity
inferred← citeshttps://doi.org/10.3389/fcogn.2026.1824836openalex-snapshot
Age and generational differences in anthropomorphism and trust in large language models
inferred← citeshttps://doi.org/10.3389/fpsyg.2026.1676234openalex-snapshot
How do consumers perceive virtual agents with behavioral realism? The role of loneliness and trust
inferred← citeshttps://doi.org/10.3389/fpsyg.2026.1797803openalex-snapshot
Conditional trust pathways in live-streaming commerce: how consumer motivation influences responses to human and AI anchors
inferred← citeshttps://doi.org/10.3389/frobt.2018.00114openalex-snapshot
A Systematic Review of Social Presence: Definition, Antecedents, and Implications
inferred← citeshttps://doi.org/10.3390/joitmc8030136openalex-snapshot
Boosting Online Purchase Intention in High-Uncertainty-Avoidance Societies: A Signaling Theory Approach
inferred← citeshttps://doi.org/10.3390/jrfm15100474openalex-snapshot
Attitude towards Online Shopping during Pandemics: Do Gender, Social Factors and Platform Quality Matter?
inferred← citeshttps://doi.org/10.3390/jtaer21040122openalex-snapshot
The Effects of Chatbot Characteristics on Satisfaction and Continuance Intention: The Moderating Role of the Need for Human Interaction
inferred← citeshttps://doi.org/10.3390/mti2040062openalex-snapshot
Enhancing Trust in Autonomous Vehicles through Intelligent User Interfaces That Mimic Human Behavior
inferred← citeshttps://doi.org/10.36227/techrxiv.170654367.78895795/v1openalex-snapshot
A Software Implementation of a Conversational Multilingual Avatar-Based Interactive Multifunctional AI Kiosk and Mobile Application With Computer Vision
inferred← citeshttps://doi.org/10.3724/sp.j.1042.2019.00884openalex-snapshot
The persona effect of virtual sales agent
inferred← citeshttps://doi.org/10.3917/dm.061.0047openalex-snapshot
Agent virtuel et confiance des internautes vis-à-vis d’un site web
inferred← citeshttps://doi.org/10.3917/dm.065.0045openalex-snapshot
Les agents virtuels intelligents
inferred← citeshttps://doi.org/10.3917/ems.walsh.2018.01.0084openalex-snapshot
Les Grands Auteurs en Systèmes d'information
inferred← citeshttps://doi.org/10.3917/mav.058.0169openalex-snapshot
Comment générer de la confiance envers un agent virtuel à l'aide de ses caractéristiques ? Une étude exploratoire
inferred← citeshttps://doi.org/10.3917/mav.110.0059openalex-snapshot
L’intégration d’un agent virtuel à un site Internet : une modification sensible des intentions comportementales et du comportement réel de l’internaute
inferred← citeshttps://doi.org/10.3917/vse.201.0146openalex-snapshot
La perception et l’utilisation des conseillers virtuels en ligne : Proposition d’un cadre intégrateur
inferred← citeshttps://doi.org/10.3923/rjbm.2014.353.366openalex-snapshot
Influence of Quality of Information System Success (ISS) on Customer Intention to Continue Use in B2B E-commerce: A Contingency Approach of System Anxiety
inferred← citeshttps://doi.org/10.4018/978-1-60566-792-8.ch018openalex-snapshot
Virtual Identities from Virtual Environments
inferred← citeshttps://doi.org/10.4018/jgim.2013040101openalex-snapshot
Exploring the Antecedents to Learning Continuance in Virtual Worlds
inferred← citeshttps://doi.org/10.4018/joeuc.2016040103openalex-snapshot
The Influence of Social Presence, Social Exchange and Feedback Features on SNS Continuous Use
inferred← citeshttps://doi.org/10.4018/joeuc.2016070103openalex-snapshot
Participating in the Enterprise Web 2.0 Platform
inferred← citeshttps://doi.org/10.4067/s0718-18762014000100002openalex-snapshot
Advice Sharing Between Paired Users in Online Travel Planning
inferred← citeshttps://doi.org/10.4324/9781315698342openalex-snapshot
Virtual Social Identity and Consumer Behavior
inferred← citeshttps://doi.org/10.47989/508openalex-snapshot
Attitudes and preferences toward the adoption of voice-controlled intelligent personal assistants: Evidence from Croatia
inferred← citeshttps://doi.org/10.54878/2vpnn535openalex-snapshot
Confirmatory Exploration of innovation in virtual exchanges through a studyon Virtual Agents
inferred← citeshttps://doi.org/10.5555/2038836.2038856openalex-snapshot
The potential benefits of multi_modal social interaction on the web for senior users
inferred← citeshttps://doi.org/10.57159/gadl.jcmm.2.4.23069openalex-snapshot
Enhancing Email Accessibility for Visually Impaired Individuals
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