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“Just Trying to Keep the Customer Satisfied”

https://doi.org/10.1300/j162v04n03_06
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1002/(sici)1522-1970(199901/02)1:1<1::aid-jtr143>3.0.co;2-lopenalex-snapshot
Understanding and measuring tourist destination images
inferredcites →https://doi.org/10.1007/bf02291575openalex-snapshot
An Index of Factorial Simplicity
inferredcites →https://doi.org/10.1016/0024-6301(94)90100-7openalex-snapshot
Tourism research: Critiques and challenges
inferredcites →https://doi.org/10.1016/0148-2963(92)90022-4openalex-snapshot
An empirical assessment of the SERVQUAL scale
inferredcites →https://doi.org/10.1016/0160-7383(88)90183-1openalex-snapshot
Journal of travel research
inferredcites →https://doi.org/10.1016/0261-5177(92)90058-fopenalex-snapshot
Client perceptions of hotels
inferredcites →https://doi.org/10.1016/0278-4319(93)90010-7openalex-snapshot
Predicting satisfaction among first time visitors to a destination by using the expectancy disconfirmation theory
inferredcites →https://doi.org/10.1016/s0010-8804(99)80007-xopenalex-snapshot
Customer-satisfaction measurement
inferredcites →https://doi.org/10.1016/s0160-7383(99)00108-5openalex-snapshot
Quality, satisfaction and behavioral intentions
inferredcites →https://doi.org/10.1016/s0261-5177(01)00036-xopenalex-snapshot
Revisiting importance–performance analysis
inferredcites →https://doi.org/10.1016/s0261-5177(97)00094-0openalex-snapshot
From SERVQUAL to HOLSAT: holiday satisfaction in Varadero, Cuba
inferredcites →https://doi.org/10.1016/s0278-4319(98)00047-4openalex-snapshot
Service quality, customer satisfaction, and customer value: A holistic perspective
inferredcites →https://doi.org/10.1079/9780851995359.0303openalex-snapshot
A critical review of approaches to measure satisfaction with tourist destinations.
inferredcites →https://doi.org/10.1079/9780851995359.0321openalex-snapshot
A review of comparison standards used in service quality and customer satisfaction studies: some emerging issues for hospitality and tourism research.
inferredcites →https://doi.org/10.1079/9780851997490.0000openalex-snapshot
Consumer psychology of tourism, hospitality and leisure
inferredcites →https://doi.org/10.1080/00050069108257239openalex-snapshot
Introduction: The tourism psychology conversation
inferredcites →https://doi.org/10.1080/00050069108257243openalex-snapshot
Tourist satisfaction: A guided “cultural” tour in north queensland
inferredcites →https://doi.org/10.1080/00222216.1991.11969841openalex-snapshot
The Influence of Past Experience on Wilderness Choice
inferredcites →https://doi.org/10.1080/01490408909512233openalex-snapshot
Users' perceptions of the relative importance of service quality dimensions in selected public recreation programs
inferredcites →https://doi.org/10.1108/03090569410062005openalex-snapshot
Customer Satisfaction during the Service Delivery Process
inferredcites →https://doi.org/10.1177/001088049203300524openalex-snapshot
A Strategy for Customer Satisfaction
inferredcites →https://doi.org/10.1177/001088049803900611openalex-snapshot
Customer-Satisfaction Measurement
inferredcites →https://doi.org/10.1177/0013916579114004openalex-snapshot
Measurement and Meaning of Recreation Satisfaction
inferredcites →https://doi.org/10.1177/002224298004400210openalex-snapshot
Fishbein's Intentions Model: A Test of External and Pragmatic Validity
inferredcites →https://doi.org/10.1177/002224299205600304openalex-snapshot
Measuring Service Quality: A Reexamination and Extension
inferredcites →https://doi.org/10.1177/004728757801700202openalex-snapshot
The Relationship Between Preferences for and Perceptions of Vacation Destinations: Application of a Choice Model
inferredcites →https://doi.org/10.1177/004728757901700404openalex-snapshot
An Assessment of the Image of Mexico as a Vacation Destination and the Influence of Geographical Location Upon That Image
inferredcites →https://doi.org/10.1177/004728758502400103openalex-snapshot
Attitudes About a Resort Area: A Comparison of Tourists and Local Retailers
inferredcites →https://doi.org/10.1177/004728758902800102openalex-snapshot
Festival Management: A Case Study Perspective
inferredcites →https://doi.org/10.1177/004728759103000201openalex-snapshot
Measuring Service Quality in the Travel and Tourism Industry
inferredcites →https://doi.org/10.1177/004728759203000402openalex-snapshot
Factors Affecting Customer Evaluation of Service Quality in Travel Agencies: An Investigation of Customer Perceptions
inferredcites →https://doi.org/10.1177/004728759503400102openalex-snapshot
The Predictive Validity of Alternative Approaches to Evaluating Quality of a Festival
inferredcites →https://doi.org/10.1177/109634809201600105openalex-snapshot
Customer Satisfaction in the Hotel Industry
inferredcites →https://doi.org/10.1300/j073v05n01_06openalex-snapshot
Consumer-Defined Dimensions for the Escorted Tour Industry Segment:
inferredcites →https://doi.org/10.1300/j150v02n03_02openalex-snapshot
The Relationship Between Quality, Satisfaction, and Recommending Behavior in Lodging Decisions
inferredcites →https://doi.org/10.2307/1251430openalex-snapshot
A Conceptual Model of Service Quality and Its Implications for Future Research
inferredcites →https://doi.org/10.2307/1252255openalex-snapshot
Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research
inferredcites →https://doi.org/10.2307/2685203openalex-snapshot
Applied Multivariate Statistics for the Social Sciences
inferredcites →https://doi.org/10.2307/3151722openalex-snapshot
An Investigation into the Determinants of Customer Satisfaction
inferredcites →https://doi.org/10.3727/108354203108750076openalex-snapshot
MEASURING TOURIST SATISFACTION WITH MULTIPLE DESTINATION ATTRIBUTES
inferredcites →https://doi.org/10.4324/9780203843130openalex-snapshot
Applied Multivariate Statistics for the Social Sciences
inferredcites →https://doi.org/10.4324/9781032688497-2openalex-snapshot
Marketing for Hospitality and Tourism

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

inferred← citeshttps://doi.org/10.2139/ssrn.2810125openalex-extracted
Dalle Motivazioni Alla Soddisfazione: Come I Turisti Russi Giudicano L'Italia (From Motivations to Satisfaction: How Russian Tourists Evaluate Italy)
inferred← citeshttps://doi.org/10.1016/j.tmp.2020.100662openalex-snapshot
Can a destination really change its image? The roles of information sources, motivations, and visits
inferred← citeshttps://doi.org/10.1016/j.tourman.2010.04.008openalex-snapshot
Understanding Japanese tourists’ shopping preferences using the Decision Tree Analysis method
inferred← citeshttps://doi.org/10.1080/02642069.2010.496480openalex-snapshot
Consumer satisfaction and services: insights from dive tourism
inferred← citeshttps://doi.org/10.1080/11745398.2020.1744174openalex-snapshot
The quality of gardens tourism and the visitor experience: differentiating between first time and repeat visitors
inferred← citeshttps://doi.org/10.1080/15256480.2012.669313openalex-snapshot
Satisfaction With All-Inclusive Tourism Resorts: The Effects of Satisfaction With Destination and Destination Loyalty
inferred← citeshttps://doi.org/10.1080/1528008x.2015.1127195openalex-snapshot
An Investigation of Factors Determining Destination Satisfaction and Travel Frequency of Senior Travelers
inferred← citeshttps://doi.org/10.1080/19368623.2012.626749openalex-snapshot
Relationships Among Tourist Profile, Satisfaction and Destination Loyalty: Examining Empirical Evidences in Antalya Region of Turkey
inferred← citeshttps://doi.org/10.1177/0047287508321195openalex-snapshot
Standard Hospitality Elements at Resorts
inferred← citeshttps://doi.org/10.1300/j073v20n01_05openalex-snapshot
Satisfaction
inferred← citeshttps://doi.org/10.1300/j150v14n02_05openalex-snapshot
Using Demographics and Leisure Activities to Predict Satisfaction with Tourism Services in Greece
inferred← citeshttps://doi.org/10.15640/jthm.v6n2a13openalex-snapshot
Does Grading Standard Dimension of Hotel Rating System Predict Customer Satisfaction? Empirical Evidence from Malawi
inferred← citeshttps://doi.org/10.21427/d7361kopenalex-snapshot
Regenerating the Quays in Salford: an Analysis of Visitor Perception, Behaviour and Experience
inferred← citeshttps://doi.org/10.29036/jots.v9i16.40openalex-snapshot
Does Animation Services Really Matter? Place of Animation Services in the Perceived Quality–Overall Satisfaction Model
inferred← citeshttps://doi.org/10.3126/jota.v6i1.58556openalex-snapshot
Tourists’ Perceptions toward Sustainable Tourism at Kuakata, Bangladesh
inferred← citeshttps://doi.org/10.34104/ijma.020.061073openalex-snapshot
Factors Affecting Visitors Satisfaction: An Empirical Study on the Paharpur Buddha Vihara, Naogaon, Rajshahi
inferred← citeshttps://doi.org/10.3986/ags.7617openalex-snapshot
Culinary events in the Slovenian countryside: Visitors’ motives, satisfaction, and views on sustainability
inferred← citeshttps://doi.org/10.5038/2641-5062-v1openalex-snapshot
Global Conference on Services Management: Volume 1
inferred← citeshttps://doi.org/10.54055/ejtr.v19i.328openalex-snapshot
Correlation between tourists’ perceptions/evaluations of destination attributes and their overall satisfactions: Observations of a meta-analysis
inferred← citeshttps://doi.org/10.54055/ejtr.v37i.3238openalex-snapshot
Visitors’ experience in a coastal heritage context: A segmentation analysis and its influence on in situ destination image and loyalty
inferred← citeshttps://doi.org/10.5539/ijbm.v5n3p52openalex-snapshot
Factors affecting the selection of tour destination in Bangladesh:
inferred← citeshttps://doi.org/10.5539/ijms.v4n4p39openalex-snapshot
Factors Influencing Visitors’ Revisit Behavioral Intentions: A Case Study of Sabah, Malaysia
inferred← citeshttps://doi.org/10.61862/1649-7120.1035openalex-snapshot
Assessing Service Quality in Adventure Tourism
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