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The Assessment of Service Quality Perception in Higher Education
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
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World University rankings
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Qualitative research: Methods in the social sciences
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Measuring service quality in higher education: three instruments compared
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Understanding service quality
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Service quality in Higher Education using an enhanced SERVQUAL approach
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Quality education service: put your feet in their shoes
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Service quality in higher education
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Service quality evaluation in the school of physical education and sports: An empirical investigation of students' perceptions
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Measuring service quality in higher education: HEdPERF versus SERVPERF
inferredcites →https://doi.org/10.1111/j.1470-6431.2005.00480.xopenalex-snapshot
The development of HEdPERF: a new measuring instrument of service quality for the higher education sector
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Perceived Service Quality and Customer Trust
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Overseas educational experience of Chinese students
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A Review of University Facilities in Turkey
inferredcites →https://doi.org/10.2139/ssrn.486947openalex-snapshot
Service Quality - Main Conceptualizations and Critique
inferredcites →https://doi.org/10.2307/1251430openalex-snapshot
A Conceptual Model of Service Quality and Its Implications for Future Research
inferredcites →https://doi.org/10.3846/1611-1699.2008.9.33-45openalex-snapshot
SERVICE QUALITY ASSESSMENT IN A GREEK HIGHER EDUCATION INSTITUTE
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Education at a glance: OECD indicators
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Expansion in higher education and faculty supply in turkey
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Problems of newly-founded universities and solution offers
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
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Factors Affecting Student Perceived Service Quality in Higher Education Institutions: A Case Study in Bangladesh
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Perceived service quality at higher education institutions: A study on the success factors of total quality management practices in Bangladesh
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What deans say about quality: A natural experiment in French higher education
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What is quality in the Napoleonic model of higher education? The perception of the deans of French public universities
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Assessing the relationship between service quality, satisfaction and loyalty: the Vietnamese higher education experience
inferred← citeshttps://doi.org/10.1108/qae-10-2016-0058openalex-snapshot
Measurement of perceived service quality in higher education institutions
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Integrating online learning into service quality assessment in higher-education its influence on student satisfaction
inferred← citeshttps://doi.org/10.13189/ujer.2019.070132openalex-snapshot
Conditions Determining Quality in Higher Education: Factors Affecting Satisfaction Levels of Prospective Teachers
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Yükseköğretimde Kalite İçin Meslek Yüksekokulu Öğrencilerinin Görüşleri
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Cognitive Dissonance in University Choice Among Graduate Students
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Öğrenci Görüşlerine Göre Yükseköğretimde Kalite Göstergeleri (Kırklareli Üniversitesi Örneği)
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YÜKSEKÖĞRETİM KURUMLARININ HİZMET KALİTESİNİN DEĞERLENDİRİLMESİ İÇİN KULLANILAN ÖLÇEK VE BOYUTLARIN ARAŞTIRILMASI
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Evaluación de la calidad de los servicios administrativos como apoyo a la academia en la Escuela de Química de la Universidad de Costa Rica
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ESTILO DE LIDERANÇA E CONTROLE GERENCIAL: O PAPEL DAS ALAVANCAS DE CONTROLE NAS COOPERATIVAS AGROINDUSTRIAIS DO ESTADO DO PARANÁ
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PERCEPÇÃO DA GESTÃO DE NOVAS TECNOLOGIAS EDUCACIONAIS POR PROFESSORES UNIVERSITÁRIOS: UMA PERSPECTIVA DAS CAPACIDADES DINÂMICAS ESTRATÉGICAS
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PRINCÍPIOS PARA ANÁLISE DE APLICATIVOS SOB A PERSPECTIVA DA USABILIDADE E ABORDAGENS PEDAGÓGICAS NO CONTEXTO DO M-LEARNING: PRIMEIRAS APROXIMAÇÕES
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AS DIFICULDADES DOS ALUNOS DE ADMINISTRAÇÃO, ADMINISTRAÇÃO PÚBLICA E CIÊNCIAS CONTÁBEIS EM FREQUENTAR AS MONITORIAS DE UMA UNIVERSIDADE
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ADVERGAMES: VIDAS ILIMITADAS PARA FAZER PROPAGANDA
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MÃES, CONSUMIDORAS POR NATUREZA E SUAS PERCEPÇÕES SOBRE OS NOVOS BRECHÓS INFANTIS
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MARKETING SOCIAL COMO ESTRATÉGIA PARA O CONTROLE DO TABAGISMO
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A IMPORTÂNCIA DO CAPITAL SOCIAL AO DESENVOLVIMENTO DE EMPREENDIMENTOS EM ESTÁGIOS INICIAIS: UM ESTUDO TEÓRICO-EMPÍRICO
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EMPREENDEDORISMO, UM INSTRUMENTO SOCIAL, ESTUDO DE CASO NA ONG GERANDO FALCÕES
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EMPRESAS PREMIADAS COM O SELO VERDE: ESTUDOS DAS COMPETÊNCIAS ORGANIZACIONAIS QUE INFLUENCIAM NO DESEMPENHO SUSTENTÁVEL
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ABATE DE BOVINOS NO BRASIL E GESTÃO DOS IMPACTOS AMBIENTAIS: TRANSPARÊNCIA DAS INFORMAÇÕES EM RELATÓRIOS DE SUSTENTABILIDADE
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INTELIGÊNCIA EMOCIONAL, SOCIAL E RELACIONAL E A CONSTRUÇÃO DE UM AMBIENTE SAUDÁVEL NO TRABALHO
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SAÚDE E SEGURANÇA NO TRABALHO: UM RELATO DOS NÚMEROS DE ACIDENTES DO TRABALHO E DOENÇAS OCUPACIONAIS NO BRASIL (2012-2018)
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POSSÍVEIS CAUSAS DA ROTATIVIDADE DE PESSOAL: UMA BREVE REVISÃO BIBLIOGRÁFICA
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The Effectiveness of Educational Services: an Approach to the Assessment of the Quality
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Cognitive Dissonance in University Choice Among Graduate Students
inferred← citeshttps://doi.org/10.3389/feduc.2024.1447357openalex-snapshot
How university governance affects education service quality: insights from Ethiopian public universities
inferred← citeshttps://doi.org/10.35808/ersj/3442openalex-snapshot
Analysis οf the Relationship between Perceived Service Performance and Students' Socioeconomic and Demographic Characteristics: A Study of a Private Technical School
inferred← citeshttps://doi.org/10.37502/ijsmr.2025.8607openalex-snapshot
Institutional Performance in Higher Education: The Influence of Service Quality and Innovation via Reputation
inferred← citeshttps://doi.org/10.4236/jss.2018.65009openalex-snapshot
Impact of HEdPERF on Students’ Satisfaction and Academic Performance in Ghanaian Universities; Mediating Role of Attitude towards Learning
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Education Service Quality and Management Practices at Universities of Pakistan: Perspectives of Service Delivery Staff
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Evaluation of quality administrative practices in three selected Technical and Vocational Education and Training colleges in KwaZulu-Natal
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Examination of the Service Quality Perceptions and Academic Engagement Levels of the Students of the Faculty of Sport Sciences
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ÜNİVERSİTE ÖĞRENCİLERİNİN AKREDİTASYON ALGILARININ ÖLÇÜLMESİ VE OKUR-YAZARLIK EĞİTİMİNİN PLANLANMASI
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Deontological and Consequential Ethics for Quality Standards: Blurring the Boundaries to Secure Accountability in Policy Compliance for Public Administration Practices
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