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Building and Rebuilding Trust with Promises and Apologies

https://doi.org/10.2139/ssrn.2144021
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

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The Road to Reconciliation: Antecedents of Victim Willingness to Reconcile Following a Broken Promise
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Promises and lies: Restoring violated trust
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Apology as aggression control: Its role in mediating appraisal of and response to harm.
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Interpersonal forgiving in close relationships.
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Evolution of direct reciprocity under uncertainty can explain human generosity in one-shot encounters
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Appropriateness and effectiveness of image repair strategies
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The fallacy of conventional signalling
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Evolutionary theory of bacterial quorum sensing: when is a signal not a signal?
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Defining biological communication
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VOICE: REBUILDING TRUST
inferredcites →https://doi.org/10.1111/j.1467-937x.2006.00391.xopenalex-extracted
Words, Deeds, and Lies: Strategic Behaviour in Games with Multiple Signals
inferredcites →https://doi.org/10.1111/j.1468-0262.2006.00719.xopenalex-extracted
Promises and Partnership
inferredcites →https://doi.org/10.1111/j.1539-6924.1993.tb01329.xopenalex-extracted
Perceived Risk, Trust, and Democracy
inferredcites →https://doi.org/10.1126/science.242.4884.1385openalex-extracted
The Further Evolution of Cooperation
inferredcites →https://doi.org/10.1163/156853977x00504openalex-extracted
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inferredcites →https://doi.org/10.1177/001316446002000104openalex-extracted
A Coefficient of Agreement for Nominal Scales
inferredcites →https://doi.org/10.1177/001872676001300202openalex-extracted
The Effect of Motivational Orientation upon Trust and Suspicion
inferredcites →https://doi.org/10.1177/0022002709352443openalex-extracted
Communication and Cooperation in Social Dilemmas: A Meta-Analytic Review
inferredcites →https://doi.org/10.1177/002200275800200401openalex-extracted
Trust and suspicion
inferredcites →https://doi.org/10.1177/002200276601000408openalex-extracted
Unenforced commitments in "cooperative" and "noncooperative" non-constant-sum games
inferredcites →https://doi.org/10.1177/1043463195007001004openalex-extracted
Conversation and Cooperation in Social Dilemmas
inferredcites →https://doi.org/10.1207/s15327957pspr1001_3openalex-extracted
The Paranoid Optimist: An Integrative Evolutionary Model of Cognitive Biases
inferredcites →https://doi.org/10.1257/000282803321455359openalex-extracted
Monetary and Nonmonetary Punishment in the Voluntary Contributions Mechanism
inferredcites →https://doi.org/10.1257/aer.89.1.340openalex-extracted
Social Distance and Other-Regarding Behavior in Dictator Games: Reply
inferredcites →https://doi.org/10.1257/jep.10.3.103openalex-extracted
Cheap Talk
inferredcites →https://doi.org/10.1257/jep.5.2.171openalex-extracted
Are Economists Different, and If So, Why?
inferredcites →https://doi.org/10.1287/orsc.13.5.497.7816openalex-extracted
When Talk Is Not Cheap: Substantive Penance and Expressions of Intent in Rebuilding Cooperation
inferredcites →https://doi.org/10.2139/ssrn.624161openalex-extracted
Unringing the Bell: Can Industries Reverse Unfavorable Institutional Shifts Triggered by Their Own Mistakes?
inferredcites →https://doi.org/10.2307/1423422openalex-extracted
Mathematics of Forgiveness
inferredcites →https://doi.org/10.2307/2118366openalex-extracted
Considerations of Fairness and Strategy: Experimental Data from Sequential Games
inferredcites →https://doi.org/10.2307/2393494openalex-extracted
Managing Organizational Legitimacy in the California Cattle Industry: The Construction and Effectiveness of Verbal Accounts
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An Application of Hierarchical Kappa-type Statistics in the Assessment of Majority Agreement among Multiple Observers
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Once Bitten: Defection And Reconciliation In A Cooperative Enterprise
inferredcites →https://doi.org/10.4135/9781452243610.n7openalex-extracted
Developing and Maintaining Trust in Work Relationships
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Reparing Relationships Within and Between Organizations: Building A Conceptual Foundation
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Repairing relationship conflict: how Violation types and culture influence The effectiveness of restoration Rituals
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Trust Repair After An Organization-Level Failure
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Explaining Unfair Offers in Ultimatum Games and their Effects on Trust: An Experimental Approach
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Promises, Threats and Fairness
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