On the public citation graph
Service Delay of Cook to Order Food: Assessing Customer Attitudes, Reactions and Implication to Gerai Choices and Intention to Re-Patronize
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Outgoing claims: the papers this work cites, builds on, or argues with.
inferredcites →https://doi.org/10.1108/00346650410560361openalex-extracted
A survey of hygiene practices among food vendors in rural areas in Mauritius
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Improving Service: Managing Response Time in Hospitality Operations
inferredcites →https://doi.org/10.1108/03090560010311939openalex-extracted
Perceived justice needs and recovery evaluation: a contingency approach
inferredcites →https://doi.org/10.1108/08876040010347624openalex-extracted
Equity and repurchase intention following service failure
inferredcites →https://doi.org/10.1108/08876040110381328openalex-extracted
How much more are consumers willing to pay for a higher level of service? A preliminary survey
inferredcites →https://doi.org/10.1108/08876040510609899openalex-extracted
The impact of choice on fairness in the context of service recovery
inferredcites →https://doi.org/10.1108/08876040610679936openalex-extracted
Perceptions of incompatibility in customer‐to‐customer interactions: examining individual level differences
inferredcites →https://doi.org/10.1108/08876040810889175openalex-extracted
Situational influences on service quality evaluations
inferredcites →https://doi.org/10.1108/08876040910973396openalex-extracted
Closing the gap between perceived and actual waiting times in a call center: results from a field study
inferredcites →https://doi.org/10.1108/08876049510100281openalex-extracted
Waiting time delays and customer satisfaction in supermarkets
inferredcites →https://doi.org/10.1108/08876049810219511openalex-extracted
Managing the delayed service encounter: the role of employee action and customer prior experience
inferredcites →https://doi.org/10.1108/09544789910262734openalex-extracted
Customer relationship leadership: a leadership and motivation model for the twenty‐first century business
inferredcites →https://doi.org/10.1108/09564230310474174openalex-extracted
Customer complaining behaviour in technology‐based service encounters
inferredcites →https://doi.org/10.1108/09596110410516525openalex-extracted
Tandoori tastes: perceptions of Indian restaurants in America
inferredcites →https://doi.org/10.1108/13552550210423769openalex-extracted
From four‐course Peking duck to take‐away Singapore rice
inferredcites →https://doi.org/10.2307/2284880openalex-extracted
Fundamental Research Statistics for the Behavioral Sciences.
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