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Waiting time delays and customer satisfaction in supermarkets
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
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The effects of filled waiting time and service provider control over the delay on evaluations of service
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Consumer Reactions to Product Failure: An Attributional Approach
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Subjective vs. Objective Time Measures: A Note on the Perception of Time in Consumer Behavior
inferredcites →https://doi.org/10.1086/209078openalex-snapshot
The Varieties of Consumption Experience: Comparing Two Typologies of Emotion in Consumer Behavior
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Response Determinants in Satisfaction Judgments
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The Impact of Waiting in Line on Consumers
inferredcites →https://doi.org/10.1108/eum0000000002506openalex-snapshot
A Framework for Relating Waiting Time and Customer Satisfaction in a Service Operation
inferredcites →https://doi.org/10.1108/eum0000000002522openalex-snapshot
Hating to Wait: Managing the Final Service Encounter
inferredcites →https://doi.org/10.1108/eum0000000004784openalex-snapshot
A Service Quality Model and its Marketing Implications
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Problems and Strategies in Services Marketing
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Waiting for Service: The Relationship between Delays and Evaluations of Service
inferredcites →https://doi.org/10.1177/002224378201900410openalex-snapshot
An Investigation into the Determinants of Customer Satisfaction
inferredcites →https://doi.org/10.1177/0092070395231005openalex-snapshot
The Effects of Filled Waiting Time and Service Provider Control over the Delay on Evaluations of Service
inferredcites →https://doi.org/10.1287/inte.15.2.33openalex-snapshot
Misapplications Reviews: The Parable of the Red Line
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OR Forum—Perspectives on Queues: Social Justice and the Psychology of Queueing
inferredcites →https://doi.org/10.2307/1251871openalex-snapshot
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inferredcites →https://doi.org/10.2307/1252174openalex-snapshot
The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
inferredcites →https://doi.org/10.2307/1419080openalex-snapshot
The Effect of Auditory and Visual Background on Apparent Duration
inferredcites →https://doi.org/10.2307/3150499openalex-snapshot
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
inferredcites →https://doi.org/10.2307/3151722openalex-snapshot
An Investigation into the Determinants of Customer Satisfaction
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Models of Consumer Satisfaction Formation: An Extension
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Relakah anda menunggu? Menguji efek moderasi waktu tunggu pada fenomena zero price effect dalam keputusan membeli
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