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The Impact of Mobile App Failures on Online and Offline Purchases
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
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Brand crises in the digital age: The short- and long-term effects of social media firestorms on consumers and brands
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The Effects of Adopting and Using a Brand's Mobile Application on Customers’ Subsequent Purchase Behavior
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Branded Apps and Their Impact on Firm Value: A Design Perspective
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An Empirical Investigation of Customer Satisfaction after Service Failure and Recovery
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Online Demand Under Limited Consumer Search
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Mobile Ad Effectiveness: Hyper-Contextual Targeting with Crowdedness
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Mobile App Introduction and Online and Offline Purchases and Product Returns
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Competition Between Local and Electronic Markets: How the Benefit of Buying Online Depends on Where You Live
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The Dynamic Impact of Product-Harm Crises on Brand Preference and Advertising Effectiveness: An Empirical Analysis of the Automobile Industry
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Service Quality Variability and Termination Behavior
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Battle of the Channels: The Impact of Tablets on Digital Commerce
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Offline Showrooms in Omnichannel Retail: Demand and Operational Benefits
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The Impact of Delay Announcements on Hospital Network Coordination and Waiting Times
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Mobile Targeting Using Customer Trajectory Patterns
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Rising from the Ashes: How Brands and Categories Can Overcome Product-Harm Crises
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Customer Complaints and Recovery Effectiveness: A Customer Base Approach
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Understanding Customer Experience Throughout the Customer Journey
inferredcites →https://doi.org/10.1509/jmkg.64.3.50.18024openalex-extracted
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inferredcites →https://doi.org/10.1509/jmkr.44.1.153openalex-extracted
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inferredcites →https://doi.org/10.1509/jmkr.47.2.229openalex-extracted
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inferredcites →https://doi.org/10.2307/1252174openalex-extracted
The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
inferredcites →https://doi.org/10.1016/j.ijindorg.2018.03.011openalex-snapshot
Consumer search on the Internet
inferredcites →https://doi.org/10.1093/restud/rdac047openalex-snapshot
Consumer Search and Prices in the Automobile Market
inferredcites →https://doi.org/10.1287/isre.2022.0159openalex-snapshot
Does Mobile Technology Integration Enhance Complaint Resolution Efficiency and Equity? An Empirical Study of How an Omnichannel Approach Affects Speed of Resolution of Government Service Requests
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Quantifying Transaction Costs in Online/Off-line Grocery Channel Choice
inferredcites →https://doi.org/10.1287/mnsc.2018.3132openalex-snapshot
When Private Information Settles the Bill: Money and Privacy in Google's Market for Smartphone Applications
inferredcites →https://doi.org/10.1509/jm.09.0081openalex-snapshot
Adding Bricks to Clicks: Predicting the Patterns of Cross-Channel Elasticities over Time
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Multichannel Spillovers from a Factory Store
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Consumer Heterogeneity and Paid Search Effectiveness: A Large-Scale Field Experiment
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
inferred← citeshttps://doi.org/10.1016/j.jretconser.2018.07.017openalex-snapshot
Investigating the effectiveness of retailers’ mobile applications in determining customer satisfaction and repatronage intentions? A congruency perspective
inferred← citeshttps://doi.org/10.1080/10919392.2019.1671738openalex-snapshot
The upside of showrooming: How online information creates positive spill-over for the brick-and-mortar retailer
inferred← citeshttps://doi.org/10.1108/s1548-643520190000016008openalex-snapshot
Mobile Marketing 2.0: State of the Art and Research Agenda
inferred← citeshttps://doi.org/10.1177/10591478261466844openalex-snapshot
From return to exchange: The value of an omni-channel journey
inferred← citeshttps://doi.org/10.1371/journal.pone.0278937openalex-snapshot
How causal machine learning can leverage marketing strategies: Assessing and improving the performance of a coupon campaign
inferred← citeshttps://doi.org/10.52953/pyaf8065openalex-snapshot
Towards zero downtime: Using machine learning to predict network failure in 5G and beyond
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