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A Literature Review on Artificial Intelligence in Business Information Systems: Bibliometric Analysis, Content Analysis, and Research Agenda

https://doi.org/10.2139/ssrn.4770628
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Outgoing claims: the papers this work cites, builds on, or argues with.

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Science mapping software tools: Review, analysis, and cooperative study among tools
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Cross‐item learning for volatile demand forecasting: An intervention with predictive analytics
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How information technology automates and augments processes: Insights from Artificial‐Intelligence‐based systems in professional service operations
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Managing artificial intelligence
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Artificial intelligence and the changing sources of competitive advantage
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Artificial Intelligence in Theory and Practice
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Artificial Intelligence and Business Value: a Literature Review
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How artificial intelligence will change the future of marketing
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Explainable AI: from black box to glass box
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Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI
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Frontline robots in tourism and hospitality: service enhancement or cost reduction?
inferredcites →https://doi.org/10.1007/s12525-020-00442-3openalex-extracted
The adoption of artificial intelligence and robotics in the hotel industry: prospects and challenges
inferredcites →https://doi.org/10.1007/s12525-020-00454-zopenalex-extracted
What makes you continuously use chatbot services? Evidence from chinese online travel agencies
inferredcites →https://doi.org/10.1007/s12525-021-00459-2openalex-extracted
Machine learning in information systems - a bibliographic review and open research issues
inferredcites →https://doi.org/10.1007/s12525-021-00480-5openalex-extracted
Categorization and eccentricity of AI risks: a comparative study of the global AI guidelines
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AI invading the workplace: negative emotions towards the organizational use of personal virtual assistants
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Cognitive automation
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Designing a feature selection method based on explainable artificial intelligence
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Global reconstruction of language models with linguistic rules – Explainable AI for online consumer reviews
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Harvard business review
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Artificial intelligence and the future of work: Human-AI symbiosis in organizational decision making
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Siri, Siri, in my hand: Who’s the fairest in the land? On the interpretations, illustrations, and implications of artificial intelligence
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Would you please like my tweet?! An artificially intelligent, generative probabilistic, and econometric based system design for popularity-driven tweet content generation
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Incorporating FAT and privacy aware AI modeling approaches into business decision making frameworks
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Transformative value of the Internet of Things and pricing decisions
inferredcites →https://doi.org/10.1016/j.ijinfomgt.2006.01.003openalex-extracted
International Journal of Information Management
inferredcites →https://doi.org/10.1016/j.ijinfomgt.2017.04.007openalex-extracted
Co-citation and cluster analyses of extant literature on social networks
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A human-centric perspective exploring the readiness towards smart warehousing: The case of a large retail distribution warehouse
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Artificial intelligence for decision making in the era of Big Data – evolution, challenges and research agenda
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Connecting circular economy and industry 4.0
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Consumers acceptance of artificially intelligent (AI) device use in service delivery
inferredcites →https://doi.org/10.1016/j.ijinfomgt.2020.102210openalex-extracted
Robotics at workplace: An integrated Twitter analytics – SEM based approach for behavioral intention to accept
inferredcites →https://doi.org/10.1016/j.ijinfomgt.2020.102225openalex-extracted
The strategic use of artificial intelligence in the digital era: Systematic literature review and future research directions
inferredcites →https://doi.org/10.1016/j.ijinfomgt.2020.102304openalex-extracted
Artificial intelligence in E-commerce fulfillment: A case study of resource orchestration at Alibaba’s Smart Warehouse
inferredcites →https://doi.org/10.1016/j.ijinfomgt.2021.102350openalex-extracted
AI applications of data sharing in agriculture 4.0: A framework for role-based data access control
inferredcites →https://doi.org/10.1016/j.ijinfomgt.2021.102383openalex-extracted
Artificial intelligence in information systems research: A systematic literature review and research agenda
inferredcites →https://doi.org/10.1016/j.ijinfomgt.2022.102533openalex-extracted
The effect of required warmth on consumer acceptance of artificial intelligence in service: The moderating role of AI-human collaboration
inferredcites →https://doi.org/10.1016/j.im.2021.103434openalex-extracted
Artificial intelligence capability: Conceptualization, measurement calibration, and empirical study on its impact on organizational creativity and firm performance
inferredcites →https://doi.org/10.1016/j.inffus.2019.12.012openalex-extracted
Explainable Artificial Intelligence (XAI): Concepts, taxonomies, opportunities and challenges toward responsible AI
inferredcites →https://doi.org/10.1016/j.infoandorg.2018.02.005openalex-extracted
Working and organizing in the age of the learning algorithm
inferredcites →https://doi.org/10.1016/j.ins.2020.08.033openalex-extracted
A hybrid intelligent model for acute hypotensive episode prediction with large-scale data
inferredcites →https://doi.org/10.1016/j.jacceco.2020.101360openalex-extracted
Machine + Man: A Field Experiment on the Role of Discretion in Augmenting AI-Based Lending Models
inferredcites →https://doi.org/10.1016/j.jbusres.2020.10.044openalex-extracted
Artificial intelligence in marketing: Topic modeling, scientometric analysis, and research agenda
inferredcites →https://doi.org/10.1016/j.jbusres.2020.11.004openalex-extracted
A bibliometric review of a decade of research: Big data in business research – Setting a research agenda
inferredcites →https://doi.org/10.1016/j.jsis.2020.101600openalex-extracted
The strategic impacts of Intelligent Automation for knowledge and service work: An interdisciplinary review
inferredcites →https://doi.org/10.1016/j.jsis.2020.101614openalex-extracted
Augmenting the algorithm: Emerging human-in-the-loop work configurations
inferredcites →https://doi.org/10.1016/j.jsis.2022.101734openalex-extracted
Shifting ML value creation mechanisms: A process model of ML value creation
inferredcites →https://doi.org/10.1016/s0167-9236(99)00061-5openalex-extracted
The development of a hybrid intelligent system for developing marketing strategy
inferredcites →https://doi.org/10.1016/s0963-8687(00)00041-xopenalex-extracted
The role of AI-based technology in support of the knowledge management value activity cycle
inferredcites →https://doi.org/10.1016/s0963-8687(02)00034-3openalex-extracted
A conceptual model of an interorganizational intelligent meeting-scheduler (IIMS)
inferredcites →https://doi.org/10.1046/j.1365-2575.2003.00143.xopenalex-extracted
The paucity of multimethod research: a review of the information systems literature
inferredcites →https://doi.org/10.1057/palgrave.ejis.3000429openalex-extracted
Managing document categories in e-commerce environments: an evolution-based approach
inferredcites →https://doi.org/10.1057/s41265-016-0032-4openalex-extracted
Partners of Humans: A Realistic Assessment of the Role of Robots in the Foreseeable Future
inferredcites →https://doi.org/10.1080/07421222.2022.2096542openalex-extracted
Is College Education Less Necessary with AI? Evidence from Firm-Level Labor Structure Changes
inferredcites →https://doi.org/10.1080/0960085x.2020.1869508openalex-extracted
The good, the bad, and the ugly: impact of analytics and artificial intelligence-enabled personal information collection on privacy and participation in ridesharing
inferredcites →https://doi.org/10.1080/0960085x.2021.1955628openalex-extracted
Understanding dark side of artificial intelligence (AI) integrated business analytics: assessing firm’s operational inefficiency and competitiveness
inferredcites →https://doi.org/10.1080/0960085x.2021.1960905openalex-extracted
Algorithmic decision-making and system destructiveness: A case of automatic debt recovery
inferredcites →https://doi.org/10.1080/15228053.2019.1673511openalex-extracted
Prediction machines: the simple economics of artificial intelligence
inferredcites →https://doi.org/10.1093/jcr/ucaa024openalex-extracted
A Generalized Framework for Moral Dilemmas Involving Autonomous Vehicles: A Commentary on Gill
inferredcites →https://doi.org/10.1093/jcr/ucz013openalex-extracted
Resistance to Medical Artificial Intelligence
inferredcites →https://doi.org/10.1108/itp-06-2019-0304openalex-extracted
Anxiety buffers and the threat of extreme automation: a terror management theory perspective
inferredcites →https://doi.org/10.1111/joms.12880openalex-extracted
Opportunity or Threat? Exploring Middle Manager Roles in the Face of Digital Transformation
inferredcites →https://doi.org/10.1111/poms.13498openalex-extracted
AI Automation and Retailer Regret in Supply Chains
inferredcites →https://doi.org/10.1111/poms.13622openalex-extracted
Disruptive Technologies and Operations Management in the Industry 4.0 Era and Beyond
inferredcites →https://doi.org/10.1111/poms.13785openalex-extracted
Rationally trust, but emotionally? The roles of cognitive and affective trust in laypeople's acceptance of AI for preventive care operations
inferredcites →https://doi.org/10.1126/science.aap8062openalex-extracted
What can machine learning do? Workforce implications
inferredcites →https://doi.org/10.1145/3236009openalex-extracted
A Survey of Methods for Explaining Black Box Models
inferredcites →https://doi.org/10.1145/3271484openalex-extracted
Blending Human and Artificial Intelligence to Support Autistic Children’s Social Communication Skills
inferredcites →https://doi.org/10.1177/0008125619863436openalex-extracted
The Feeling Economy: Managing in the Next Generation of Artificial Intelligence (AI)
inferredcites →https://doi.org/10.1177/0008125619864925openalex-extracted
A Brief History of Artificial Intelligence: On the Past, Present, and Future of Artificial Intelligence
inferredcites →https://doi.org/10.1177/0022242920953847openalex-extracted
Consumers and Artificial Intelligence: An Experiential Perspective
inferredcites →https://doi.org/10.1177/0022242920956676openalex-extracted
Artificial Intelligence Coaches for Sales Agents: Caveats and Solutions
inferredcites →https://doi.org/10.1177/0022242920957347openalex-extracted
Artificial Intelligence in Utilitarian vs. Hedonic Contexts: The “Word-of-Machine” Effect
inferredcites →https://doi.org/10.1177/00222429211045687openalex-extracted
Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions
inferredcites →https://doi.org/10.1177/00222429211066972openalex-extracted
Bad News? Send an AI. Good News? Send a Human
inferredcites →https://doi.org/10.1177/00222437211050351openalex-extracted
Home-Tutoring Services Assisted with Technology: Investigating the Role of Artificial Intelligence Using a Randomized Field Experiment
inferredcites →https://doi.org/10.1177/0170840618765568openalex-extracted
Robots and Organization Studies: Why Robots Might Not Want to Steal Your Job
inferredcites →https://doi.org/10.1177/1094670517752459openalex-extracted
Artificial Intelligence in Service
inferredcites →https://doi.org/10.1177/1094670520902266openalex-extracted
Engaged to a Robot? The Role of AI in Service
inferredcites →https://doi.org/10.1287/ijoc.1090.0349openalex-extracted
Feature Article—Merging AI and OR to Solve High-Dimensional Stochastic Optimization Problems Using Approximate Dynamic Programming
inferredcites →https://doi.org/10.1287/ijoc.1120.0516openalex-extracted
Scenario Trees and Policy Selection for Multistage Stochastic Programming Using Machine Learning
inferredcites →https://doi.org/10.1287/isre.2020.0980openalex-extracted
Augmenting Medical Diagnosis Decisions? An Investigation into Physicians’ Decision-Making Process with Artificial Intelligence
inferredcites →https://doi.org/10.1287/isre.2021.1015openalex-extracted
Estimating the Impact of “Humanizing” Customer Service Chatbots
inferredcites →https://doi.org/10.1287/isre.2021.1035openalex-extracted
FairPlay: Detecting and Deterring Online Customer Misbehavior
inferredcites →https://doi.org/10.1287/isre.2021.1046openalex-extracted
Editorial for the Special Section on Humans, Algorithms, and Augmented Intelligence: The Future of Work, Organizations, and Society
inferredcites →https://doi.org/10.1287/isre.2021.1078openalex-extracted
Evaluating the Effectiveness of Marketing Campaigns for Malls Using a Novel Interpretable Machine Learning Model
inferredcites →https://doi.org/10.1287/isre.2021.1079openalex-extracted
Cognitive Challenges in Human–Artificial Intelligence Collaboration: Investigating the Path Toward Productive Delegation
inferredcites →https://doi.org/10.1287/mksc.2019.1192openalex-extracted
Frontiers: Machines vs. Humans: The Impact of Artificial Intelligence Chatbot Disclosure on Customer Purchases
inferredcites →https://doi.org/10.1287/mksc.2020.1257openalex-extracted
List Price and Discount in a Stochastic Selling Process
inferredcites →https://doi.org/10.1287/mksc.2022.1354openalex-extracted
Frontiers: Supporting Content Marketing with Natural Language Generation
inferredcites →https://doi.org/10.1287/mnsc.2016.2643openalex-extracted
Overcoming Algorithm Aversion: People Will Use Imperfect Algorithms If They Can (Even Slightly) Modify Them
inferredcites →https://doi.org/10.1287/mnsc.2018.3093openalex-extracted
Algorithmic Bias? An Empirical Study of Apparent Gender-Based Discrimination in the Display of STEM Career Ads
inferredcites →https://doi.org/10.1287/mnsc.2018.3281openalex-extracted
Data Analytics, Innovation, and Firm Productivity
inferredcites →https://doi.org/10.1287/mnsc.2019.3287openalex-extracted
Collusion by Algorithm: Does Better Demand Prediction Facilitate Coordination Between Sellers?
inferredcites →https://doi.org/10.1287/mnsc.2019.3344openalex-extracted
Data Analytics Supports Decentralized Innovation
inferredcites →https://doi.org/10.1287/mnsc.2019.3388openalex-extracted
Does Machine Translation Affect International Trade? Evidence from a Large Digital Platform
inferredcites →https://doi.org/10.1287/mnsc.2019.3430openalex-extracted
At Your Service on the Table: Impact of Tabletop Technology on Restaurant Performance
inferredcites →https://doi.org/10.1287/mnsc.2022.4531openalex-extracted
Learning Outside the Classroom During a Pandemic: Evidence from an Artificial Intelligence-Based Education App
inferredcites →https://doi.org/10.1287/msom.2019.0796openalex-extracted
Industry 4.0: Opportunities and Challenges for Operations Management
inferredcites →https://doi.org/10.1287/msom.2022.1108openalex-extracted
Antidiscrimination Laws, Artificial Intelligence, and Gender Bias: A Case Study in Nonmortgage Fintech Lending
inferredcites →https://doi.org/10.1287/orsc.2021.1549openalex-extracted
To Engage or Not to Engage with AI for Critical Judgments: How Professionals Deal with Opacity When Using AI for Medical Diagnosis
inferredcites →https://doi.org/10.17705/1jais.00434openalex-extracted
Providing Utility to Utilities: The Value of Information Systems Enabled Flexibility in Electricity Consumption
inferredcites →https://doi.org/10.17705/1jais.00662openalex-extracted
Special Issue Editorial: Artificial Intelligence in Organizations: Implications for Information Systems Research
inferredcites →https://doi.org/10.17705/1jais.00663openalex-extracted
What Do I Do in a World of Artificial Intelligence? Investigating the Impact of Substitutive Decision-Making AI Systems on Employees' Professional Role Identity
inferredcites →https://doi.org/10.17705/1jais.00724openalex-extracted
On the Design of and Interaction with Conversational Agents: An Organizing and Assessing Review of Human-Computer Interaction Research
inferredcites →https://doi.org/10.25300/misq/2021/15882openalex-extracted
The Next Generation of Research on IS Use: A Theoretical Framework of Delegation to and from Agentic IS Artifacts
inferredcites →https://doi.org/10.25300/misq/2021/16274openalex-extracted
Managing Artificial Intelligence
inferredcites →https://doi.org/10.25300/misq/2021/16523openalex-extracted
Strategic Directions for AI: The Role of CIOs and Boards of Directors
inferredcites →https://doi.org/10.25300/misq/2021/16535openalex-extracted
Failures of Fairness in Automation Require a Deeper Understanding of Human–ML Augmentation
inferredcites →https://doi.org/10.25300/misq/2021/16543openalex-extracted
Coordinating Human and Machine Learning for Effective Organizational Learning
inferredcites →https://doi.org/10.25300/misq/2021/16553openalex-extracted
Will Humans-in-the-Loop Become Borgs? Merits and Pitfalls of Working with AI
inferredcites →https://doi.org/10.2753/mis0742-1222290409openalex-extracted
Are Users Threatened by Credibility Assessment Systems?
inferredcites →https://doi.org/10.5465/2018.0072openalex-extracted
Artificial Intelligence and Management: The Automation-Augmentation Paradox
inferredcites →https://doi.org/10.5465/amd.2018.0084openalex-extracted
Artificial Intelligence in Organizations: New Opportunities for Phenomenon-Based Theorizing
inferredcites →https://doi.org/10.5465/amr.2018.0072openalex-extracted
Artificial Intelligence and Management: The Automation–Augmentation Paradox
inferredcites →https://doi.org/10.5465/amr.2018.0181openalex-extracted
Insights From “The Machine Stops ” to Better Understand Rational Assumptions in Algorithmic Decision Making and Its Implications for Organizations
inferredcites →https://doi.org/10.5465/amr.2019.0186openalex-extracted
Humans and Technology: Forms of Conjoined Agency in Organizations
inferredcites →https://doi.org/10.5465/annals.2018.0057openalex-extracted
Human Trust in Artificial Intelligence: Review of Empirical Research
inferredcites →https://doi.org/10.56726/irjmets42512openalex-extracted
ARTIFICIAL INTELLIGENCE FOR THE REAL WORLD
inferredcites →https://doi.org/10.5860/choice.33-1577openalex-extracted
Artificial intelligence: a modern approach
inferredcites →https://doi.org/10.7551/mitpress/11645.003.0020openalex-extracted
The Jobs That Artificial Intelligence Will Create
inferredcites →https://doi.org/10.82444/warw.33774886openalex-extracted
Next generation digital platforms : toward human-AI hybrids
Editorial review for independent work. ICSAC — the Institute for Complexity Science and Advanced Computing — runs a structured editorial panel for researchers publishing outside journals, and publishes on CiteStamp rails. Submission is free and goes through ORCID: icsacinstitute.org/submit.