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Lead-time quotation with ex-ante and ex-post customer reference effects

https://doi.org/10.2139/ssrn.4774294
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Fundamentals of Queueing Theory
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Behavioral Foundations of Queueing Systems
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On the optimal disclosure of queue length information
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Due Date Management Policies
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To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems
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Equilibrium customer strategies in a single server Markovian queue with setup times
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Sharing Delay Information in Service Systems: A Literature Survey
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Manufacturing lead-time rules: Customer retention versus tardiness costs
inferredcites →https://doi.org/10.1016/j.ejor.2020.06.047openalex-extracted
Lead-time quotations in unobservable make-to-order systems with strategic customers: Risk aversion, load control and profit maximization
inferredcites →https://doi.org/10.1016/j.ejor.2022.01.013openalex-extracted
Fair and profitable: How pricing and lead-time quotation policies can help
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Optimal information disclosure policies in strategic queueing games
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Optimal information disclosure policies in a strategic queueing model
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The incomplete gamma functions
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Monopoly pricing when customers queue
inferredcites →https://doi.org/10.1080/07408179808966447openalex-extracted
Lead-time setting, capacity utilization, and pricing decisions under lead-time dependent demand
inferredcites →https://doi.org/10.1086/209439openalex-extracted
Waiting Time and Decision Making: Is Time like Money?
inferredcites →https://doi.org/10.1090/mcom/3391openalex-extracted
Asymptotic expansions for the incomplete gamma function in the transition regions
inferredcites →https://doi.org/10.1090/s0025-5718-1992-1122079-8openalex-extracted
Asymptotic inversion of incomplete gamma functions
inferredcites →https://doi.org/10.1108/08876049510100281openalex-extracted
Waiting time delays and customer satisfaction in supermarkets
inferredcites →https://doi.org/10.1108/09564239810199950openalex-extracted
How disconfirmation, perception and actual waiting times impact customer satisfaction
inferredcites →https://doi.org/10.1108/09604520710735182openalex-extracted
Waiting time influence on the satisfaction‐loyalty relationship in services
inferredcites →https://doi.org/10.1111/poms.12259openalex-extracted
Call Center Delay Announcement Using a Newsvendor‐Like Performance Criterion
inferredcites →https://doi.org/10.1177/002224299606000206openalex-extracted
What to Tell Consumers in Waits of Different Lengths: An Integrative Model of Service Evaluation
inferredcites →https://doi.org/10.1287/mksc.16.4.295openalex-extracted
The Impact of Waiting Time Guarantees on Customers' Waiting Experiences
inferredcites →https://doi.org/10.1287/mnsc.1060.0686openalex-extracted
Analysis and Comparison of Queues with Different Levels of Delay Information
inferredcites →https://doi.org/10.1287/mnsc.2013.1760openalex-extracted
Optimal Design of Social Comparison Effects: Setting Reference Groups and Reference Points
inferredcites →https://doi.org/10.1287/mnsc.2014.2050openalex-extracted
Prospect Theory Explains Newsvendor Behavior: The Role of Reference Points
inferredcites →https://doi.org/10.1287/mnsc.2015.2320openalex-extracted
Blind Queues: The Impact of Consumer Beliefs on Revenues and Congestion
inferredcites →https://doi.org/10.1287/mnsc.2015.2335openalex-extracted
How Do Delay Announcements Shape Customer Behavior? An Empirical Study
inferredcites →https://doi.org/10.1287/mnsc.2016.2569openalex-extracted
A Model of Mental Accounting and Reference Price Adaptation
inferredcites →https://doi.org/10.1287/mnsc.2016.2605openalex-extracted
Multiattribute Loss Aversion and Reference Dependence: Evidence from the Performing Arts Industry
inferredcites →https://doi.org/10.1287/mnsc.2020.3870openalex-extracted
The Reference Effect of Delay Announcements: A Field Experiment
inferredcites →https://doi.org/10.1287/mnsc.41.1.43openalex-extracted
Quoting Customer Lead Times
inferredcites →https://doi.org/10.1287/mnsc.41.4.608openalex-extracted
Single Facility Due Date Setting with Multiple Customer Classes
inferredcites →https://doi.org/10.1287/mnsc.45.2.290openalex-extracted
Optimal Lead Time Policies
inferredcites →https://doi.org/10.1287/msom.2013.0462openalex-extracted
Time-Based Competition with Benchmark Effects
inferredcites →https://doi.org/10.1287/opre.1080.0608openalex-extracted
Near-Optimal Dynamic Lead-Time Quotation and Scheduling Under Convex-Concave Customer Delay Costs
inferredcites →https://doi.org/10.1287/opre.1110.0969openalex-extracted
TECHNICAL NOTE—An Optimal Policy for Joint Dynamic Price and Lead-Time Quotation
inferredcites →https://doi.org/10.1287/opre.1110.0972openalex-extracted
The Impact of Delaying the Delay Announcements
inferredcites →https://doi.org/10.1287/opre.1110.0976openalex-extracted
“We Will Be Right with You”: Managing Customer Expectations with Vague Promises and Cheap Talk
inferredcites →https://doi.org/10.1287/opre.2013.1232openalex-extracted
Equilibrium in Queues Under Unknown Service Times and Service Value
inferredcites →https://doi.org/10.1287/opre.2016.1542openalex-extracted
Impact of Delay Announcements in Call Centers: An Empirical Approach
inferredcites →https://doi.org/10.1287/opre.2017.1702openalex-extracted
Service Pricing with Loss-Averse Customers
inferredcites →https://doi.org/10.2139/ssrn.4135705openalex-extracted
Under-Promising and Over-Delivering to Improve Patient Satisfaction at Emergency Departments: Evidence from a Field Experiment Providing Wait Information
inferredcites →https://doi.org/10.2307/1912327openalex-extracted
Consumer Information in Markets with Random Product Quality: The Case of Queues and Balking
inferredcites →https://doi.org/10.2307/1914185openalex-extracted
Prospect Theory: An Analysis of Decision under Risk
inferredcites →https://doi.org/10.2307/1251932openalex-snapshot
What to Tell Consumers in Waits of Different Lengths: An Integrative Model of Service Evaluation
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