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Effective Complaints Management in Academic Libraries

https://doi.org/10.2139/ssrn.4989231
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Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1016/j.sbspro.2013.09.188openalex-snapshot
Complaint Management: A Customer Satisfaction Learning Process
inferredcites →https://doi.org/10.1016/s1070-3241(01)27024-2openalex-snapshot
The Role of Complaint Management in the Service Recovery Process
inferredcites →https://doi.org/10.1080/15332667.2015.1069456openalex-snapshot
Service Quality and Repurchase Behaviour in the Spanish Automotive After Sales Business
inferredcites →https://doi.org/10.1108/02656710510572977openalex-snapshot
TQM and QFD: exploiting a customer complaint management system
inferredcites →https://doi.org/10.1108/09604520410546888openalex-snapshot
Services Marketing: People, Technology, Strategy
inferredcites →https://doi.org/10.1109/iccisci.2012.6297275openalex-snapshot
Complaint handling theoretical framework
inferredcites →https://doi.org/10.1177/1094670505283785openalex-snapshot
Coping With Customer Complaints
inferredcites →https://doi.org/10.1509/jmkg.69.3.95.66367openalex-snapshot
How Organizational Complaint Handling Drives Customer Loyalty: An Analysis of the Mechanistic and the Organic Approach
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