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Coping With Customer Complaints

https://doi.org/10.1177/1094670505283785
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

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Employee responses to formal performance appraisal feedback.
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Responses to formal performance appraisal feedback: The role of negative affectivity.
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Negative Affectivity: Moderator or Confound in Emotional Dissonance-Outcome Relationships?
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Mood and Organizational Citizenship Behavior: The Effects of Positive Affect on Employee Organizational Citizenship Behavior Intentions
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Complaints as opportunities
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Erratum
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A FIELD STUDY OF THE RELATIONSHIP BETWEEN THE ORGANIZATIONAL FEEDBACK ENVIRONMENT AND PERFORMANCE
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ATTITUDES AND EFFECTIVENESS: EXAMINING RELATIONS AT AN ORGANIZATIONAL LEVEL
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The contribution of personality traits, negative affectivity, locus of control and Type A to the subsequent reports of job stressors and job strains
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inferredcites →https://doi.org/10.1177/002224299405800407openalex-snapshot
The Influence of Coworker Feedback on Salespeople
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When Customers Disappoint: A Model of Relational Internal Marketing and Customer Complaints
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Employee Responses to Performance Feedback from the Task
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Beyond Negative Affectivity:
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Service Encounter Emotional Value
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Sales Call Anxiety: Exploring What it Means When Fear Rules a Sales Encounter
inferredcites →https://doi.org/10.2307/1251842openalex-snapshot
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inferredcites →https://doi.org/10.2307/1251919openalex-snapshot
Critical Service Encounters: The Employee's Viewpoint
inferredcites →https://doi.org/10.2307/1252309openalex-snapshot
Learning Orientation, Working Smart, and Effective Selling
inferredcites →https://doi.org/10.2307/1268842openalex-snapshot
Akaike Information Criterion Statistics
inferredcites →https://doi.org/10.2307/1270020openalex-snapshot
Statistical Power Analysis for the Behavioral Sciences
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The Psychology of Interpersonal Relations.
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Akaike Information Criterion Statistics.
inferredcites →https://doi.org/10.2307/2391486openalex-snapshot
Role Conflict and Ambiguity in Complex Organizations
inferredcites →https://doi.org/10.2307/256202openalex-snapshot
REACTIONS TO FEEDBACK: THE ROLE OF ATTRIBUTIONS.
inferredcites →https://doi.org/10.2307/3172514openalex-snapshot
Antecedents and Consequences of Salesperson Job Satisfaction: Meta-Analysis and Assessment of Causal Effects
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Multiple regression: testing and interpreting interactions

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

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IMPROVING RELATIONSHIP QUALITY: A RELATIONAL MODEL OF INTERNAL MARKETING AND COMMITMENT TO CUSTOMER SERVICE IN HIGHER EDUCATION
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CONSUMER COMPLAINT BEHAVIOUR IN INDONESIA: ROLE OF KNOWLEDGE AND SELF-CONFIDENCE
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PERAN RECEPTIONIST DALAM MENANGANI KELUHAN CUSTOMER PADA HOTEL D’PRIMA JAKARTA AIRPORT 2
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DETERMINANTS OF SME SUCCESS OR FAILURE IN FRONTIER MARKETS
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The CSR Spillover Effect on Consumer Responses to Advertised Reference Price Promotion
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Fair or Unfair: The Moderating Effect of Sustainable CSR Practices on Anticipatory Justice Following Service Failure Recovery
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The Role of Service Providers’ Resilience in Buffering the Negative Impact of Customer Incivility on Service Recovery Performance
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IMPLEMENTASI METODE FIRST IN FIRST OUT (FIFO) UNTUK ANALISA SISTEM ANTRIAN PENGADUAN PELANGGAN INTERNET SERVICE PROVIDER (ISP)
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Entrepreneurial Marketing dan Trust Terhadap Marketing Performance
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inferred← citeshttps://doi.org/10.4108/eai.1-6-2023.2341351openalex-snapshot
Ethnoecology:Local Wisdom of Forest Conservation in Tenganan Pengringsingan Traditional Village
inferred← citeshttps://doi.org/10.4108/eai.5-10-2022.2325868openalex-snapshot
The Influence of Consumer Complaints, Handling Satisfaction, and Service Quality on Customer Loyalty with Repurchase Interest as Moderating Variables at Fygalery Jakarta Online Store
inferred← citeshttps://doi.org/10.4236/ojbm.2021.91025openalex-snapshot
Business Practices and Customers Satisfaction among Motorcycle Dealers in General Santos City
inferred← citeshttps://doi.org/10.46568/pjass.v16i2.1013openalex-snapshot
The Evaluation of Healthcare Services and complaints to analyze Service Quality, Customer Satisfaction & Customer Loyalty
inferred← citeshttps://doi.org/10.53691/jpi.v17i1.135openalex-snapshot
PENGARUH STRATEGI SERVICE CENTER DALAM PENANGANAN KOMPLAIN TERHADAP KEPUASAN TAMU PADA RESINDA HOTEL KARAWANG
inferred← citeshttps://doi.org/10.53728/2765-6500.1386openalex-snapshot
Internal Service Recovery’s Influence on Frontline Service Employees’ Satisfaction and Loyalty
inferred← citeshttps://doi.org/10.56133/intermedia.1182410openalex-snapshot
Çevrim İçi Şikâyetler Üzerine Nitel Bir Araştırma
inferred← citeshttps://doi.org/10.56201/jbae.v8.no1.2022.pg67.76openalex-snapshot
Strategic Use of Handling Customers Complaints for Marketing Effectiveness of Banks in Port Harcourt, Nigeria
inferred← citeshttps://doi.org/10.56743/ijothe.v1i1.5openalex-snapshot
Front Office Department Service Quality during the Covid-19 Period
inferred← citeshttps://doi.org/10.5700/rausp1101openalex-snapshot
The association between need for touch and desire for unique products and consumer (inter)dependent problem-solving
inferred← citeshttps://doi.org/10.58468/ijmeba.v2i1.42openalex-snapshot
THE EFFECT OF COMPLAINT HANDLING, SERVICE FACILITIES AND SERVICE LOCATION ON CUSTOMER SATISFACTION AT PUBLIC HEALTH CENTERS
inferred← citeshttps://doi.org/10.59193/jkw.v1i1.89openalex-snapshot
PELATIHAN MARKETING KOMUNIKASI (MARKOM) DI DESA TELUK RADANG KABUPATEN KARIMUN
inferred← citeshttps://doi.org/10.62458/jafess.160224.5(1)9-18openalex-snapshot
Determinant of Business Success or Failure Among SMEs in Cambodia
inferred← citeshttps://doi.org/10.82444/warw.33688021openalex-snapshot
Evolving understanding of work-related hostility : a biopsychosocial exploration
inferred← citeshttps://doi.org/10.9790/487x-1440917openalex-snapshot
Recollection Skills of Television Advertisement among Secondary School Students in Makurdi, Benue State, Nigeria
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