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40 Years of The Psychology of Waiting: A Celebration and Update of Maister's Eight Propositions

https://doi.org/10.2139/ssrn.5669790
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How Accurate Are Waiting Time Perceptions of Patients in the Emergency Department?
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A study of patients who leave without notice in an A & E department
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The influence of music on consumers' temporal perceptions: Does time fly when you're having fun?
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Restaurant Table Management to Reduce Customer Waiting Times
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Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience
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Waiting Time and Decision Making: Is Time like Money?
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The Effect of Delay Type and Service Stage on Consumers' Reactions to Waiting
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How Does Waiting Duration Information Influence Customers' Reactions to Waiting for Services?1
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Features of Service Relationships and Encounters
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The Time Styles Scale
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The Effects of Queue Structure on Attitudes
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Evaluations of E-Tailers’ Delivery Fulfillment
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Whither Services Marketing?
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Managing Voice-to-Voice Encounters
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It Depends
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Customer Perceived Value: A Comprehensive Meta-analysis
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Time Styles and the Waiting Experience
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The Impact of Waiting Time Guarantees on Customers' Waiting Experiences
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Analysis and Comparison of Queues with Different Levels of Delay Information
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Waiting Patiently: An Empirical Study of Queue Abandonment in an Emergency Department
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The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay
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Inferring Quality from Wait Time
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Creating Reciprocal Value Through Operational Transparency
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Omnichannel Service Operations with Online and Offline Self-Order Technologies
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Making the Wait Worthwhile: Experiments on the Effect of Queueing on Consumption
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Last-Place Aversion in Queues
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inferredcites →https://doi.org/10.1287/mnsc.48.4.566.211openalex-snapshot
Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support
inferredcites →https://doi.org/10.1287/mnsc.49.9.1229.16574openalex-snapshot
Virtual Progress: The Effect of Path Characteristics on Perceptions of Progress and Choice
inferredcites →https://doi.org/10.1287/msom.1060.0113openalex-snapshot
OM Forum—The Best Things in Life Were Free: On the Technology of Transactions
inferredcites →https://doi.org/10.1287/msom.1060.0147openalex-snapshot
OM Forum—Managing Customer Experiences: Perspectives on the Temporal Aspects of Service Encounters
inferredcites →https://doi.org/10.1287/msom.1080.0244openalex-snapshot
Managing Service Systems with an Offline Waiting Option and Customer Abandonment
inferredcites →https://doi.org/10.1287/msom.1110.0339openalex-snapshot
Call Centers with Delay Information: Models and Insights
inferredcites →https://doi.org/10.1287/msom.1120.0417openalex-snapshot
Bounded Rationality in Service Systems
inferredcites →https://doi.org/10.1287/msom.2.3.264.12344openalex-snapshot
A Robust Optimization Approach for Improving Service Quality
inferredcites →https://doi.org/10.1287/msom.2018.0728openalex-snapshot
To Wait or Not to Wait: The Theory and Practice of Ticket Queues
inferredcites →https://doi.org/10.1287/msom.2019.0815openalex-snapshot
Co-Opetition in Service Clusters with Waiting-Area Entertainment
inferredcites →https://doi.org/10.1287/msom.2020.0897openalex-snapshot
Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers
inferredcites →https://doi.org/10.1287/msom.2020.0899openalex-snapshot
Operational Transparency: Showing When Work Gets Done
inferredcites →https://doi.org/10.1287/msom.2020.0953openalex-snapshot
The Impact of Facility Layout on Service Worker Behavior: An Empirical Study of Nurses in the Emergency Department
inferredcites →https://doi.org/10.1287/msom.2022.0338openalex-snapshot
Not All Lines Are Skipped Equally: An Experimental Investigation of Line-Sitting and Express Lines
inferredcites →https://doi.org/10.1287/msom.2023.0134openalex-snapshot
Design of Patient Visit Itineraries in Tandem Systems
inferredcites →https://doi.org/10.1287/opre.1080.0533openalex-snapshot
The Impact of Delay Announcements in Many-Server Queues with Abandonment
inferredcites →https://doi.org/10.1287/opre.2016.1542openalex-snapshot
Impact of Delay Announcements in Call Centers: An Empirical Approach
inferredcites →https://doi.org/10.1287/opre.2017.1619openalex-snapshot
Refined Models for Efficiency-Driven Queues with Applications to Delay Announcements and Staffing
inferredcites →https://doi.org/10.1287/opre.2020.2004openalex-snapshot
Pooling Queues with Strategic Servers: The Effects of Customer Ownership
inferredcites →https://doi.org/10.1287/opre.2022.2262openalex-snapshot
Need for Speed: The Impact of In-Process Delays on Customer Behavior in Online Retail
inferredcites →https://doi.org/10.1287/opre.2023.2438openalex-snapshot
Persuading Risk-Conscious Agents: A Geometric Approach
inferredcites →https://doi.org/10.1287/opre.35.6.895openalex-snapshot
OR Forum—Perspectives on Queues: Social Justice and the Psychology of Queueing
inferredcites →https://doi.org/10.1287/opre.45.1.1openalex-snapshot
Managing Capacity and Flow at Theme Parks
inferredcites →https://doi.org/10.1287/opre.48.6.965.12395openalex-snapshot
Several Results on the Design of Queueing Systems
inferredcites →https://doi.org/10.1300/j369v08n01_02openalex-snapshot
Customers' Identification of Acceptable Waiting Times in a Multi-Stage Restaurant System
inferredcites →https://doi.org/10.1300/j369v08n02_03openalex-snapshot
The Effect of Waiting Time and Affective Reactions on Customers' Evaluation of Service Quality in a Cafeteria
inferredcites →https://doi.org/10.14219/jada.archive.1994.0018openalex-snapshot
Managing the Perceptions of Patient Wait Time
inferredcites →https://doi.org/10.1509/jmkg.65.3.34.18334openalex-snapshot
Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach
inferredcites →https://doi.org/10.1509/jmkg.66.3.1.18505openalex-snapshot
Understanding Service Convenience
inferredcites →https://doi.org/10.1509/jmkr.47.4.713openalex-snapshot
A Silver Lining of Standing in Line: Queuing Increases Value of Products
inferredcites →https://doi.org/10.15288/jsa.1982.43.990openalex-snapshot
Patterns of public drinking in a multiethnic society. A systematic observational study.
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