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Humanlike but Not Humorous: The Limits of Avatar Realism in Driving Consumer Engagement

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Partial least squares structural equation modeling in HRM research
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When to use and how to report the results of PLS-SEM
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Impact of anthropomorphic features of artificially intelligent service robots on consumer acceptance: moderating role of sense of humor
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Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success
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Human-like communication in conversational agents: a literature review and research agenda
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How communications by AI-enabled voice assistants impact the customer journey
inferredcites →https://doi.org/10.1108/jpbm-04-2024-5089openalex-snapshot
How does the humorous community climate promote consumer engagement? The mediating role of social capital and the moderating role of heterogeneity
inferredcites →https://doi.org/10.1111/ijcs.12849openalex-snapshot
The influence of chatbot humour on consumer evaluations of services
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Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions
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Bad News? Send an AI. Good News? Send a Human
inferredcites →https://doi.org/10.1177/0022242921996646openalex-snapshot
An Emerging Theory of Avatar Marketing
inferredcites →https://doi.org/10.1177/0022243718822827openalex-snapshot
Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses
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Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
inferredcites →https://doi.org/10.1177/1094670516679272openalex-snapshot
Domo Arigato Mr. Roboto
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Artificial Intelligence in Service
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Effects of Humor in Task-Oriented Human-Computer Interaction and Computer-Mediated Communication: A Direct Test of SRCT Theory
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TARGET ARTICLE: Immersive Virtual Environment Technology as a Methodological Tool for Social Psychology
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Avatars and computer-mediated communication: A review of the definitions, uses, and effects of digital representations on communication
inferredcites →https://doi.org/10.1287/isre.2022.1179openalex-snapshot
Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service?
inferredcites →https://doi.org/10.1509/jmkg.70.4.19openalex-snapshot
The Influence of Avatars on Online Consumer Shopping Behavior
inferredcites →https://doi.org/10.1509/jmkr.46.1.37openalex-snapshot
The Influence of Self-View on Context Effects: How Display Fixtures Can Affect Product Evaluations
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Personalized Content Recommendation and User Satisfaction: Theoretical Synthesis and Empirical Findings
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