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The influence of chatbot humour on consumer evaluations of services
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Outgoing claims: the papers this work cites, builds on, or argues with.
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Sense of humor and dimensions of personality
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Humor and ad memorability: On the contributions of humor expectancy, relevancy, and need for humor
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"I Like Your Suggestion!" the role of humanlikeness and parasocial relationship on the website versus voice shopper's perception of recommendations
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What Makes Users Trust a Chatbot for Customer Service? An Exploratory Interview Study
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Cognitive Chatbot for Personalised Contextual Customer Service: Behind the Scene and beyond the Hype
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A meta-analysis of humor in advertising
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Learning from the Dark Web: leveraging conversational agents in the era of hyper-privacy to enhance marketing
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Conversational robo advisors as surrogates of trust: onboarding experience, firm perception, and consumer financial decision making
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Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI
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Measurement Instruments for the Anthropomorphism, Animacy, Likeability, Perceived Intelligence, and Perceived Safety of Robots
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Designing Anthropomorphic Enterprise Conversational Agents
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Types of humor that robots can play
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Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions
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Humanizing chatbots: The effects of visual, identity and conversational cues on humanness perceptions
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Global kaolin market to be worth $5.7 bn by 2024
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A Taxonomy of Social Cues for Conversational Agents
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Transforming the Customer Experience through New Technologies
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Artificial Intelligence and Marketing: Pitfalls and Opportunities
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Humorous advertising that travels: A review and call for research
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“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers
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Chatbot e-service and customer satisfaction regarding luxury brands
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Promotional phrases as questions versus statements: An influence of phrase style on product evaluation
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Humanizing brands: When brands seem to be like me, part of me, and in a relationship with me
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The effect of humor in electronic service encounters
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Joking with customers in the service encounter has a negative impact on customer satisfaction: Replication and extension
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Chatbots in retailers’ customer communication: How to measure their acceptance?
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IntelliBot: A Dialogue-based chatbot for the insurance industry
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Humor as a resource for mitigating conflict in interaction
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I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents
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No laughing matter: Patterns of humor in the workplace
inferredcites →https://doi.org/10.1016/s0092-6566(02)00534-2openalex-snapshot
Individual differences in uses of humor and their relation to psychological well-being: Development of the Humor Styles Questionnaire
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Cognitive and affective causes of interest and liking.
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Increased interestingness of extraneous details in a multimedia science presentation leads to decreased learning.
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Bad Humor, Bad Marriage: Humor Styles in Divorced and Married Couples
inferredcites →https://doi.org/10.1080/00913367.1992.10673384openalex-snapshot
The Impact of Humor in Advertising: A Review
inferredcites →https://doi.org/10.1080/00913367.2003.10639134openalex-snapshot
When Does Humor Enhance or Inhibit Ad Responses? - The Moderating Role Of The Need For Humor
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The Humorous Message Taxonomy: A Framework for the Study of Humorous Ads
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Artificial intelligence acceptance in services: connecting with Generation Z
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Expression of humour by emergency personnel involved in sudden deathwork
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“It’s on its way”: Chatbots applied for online food delivery services, social or task-oriented interaction style?
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Responses to Information Incongruency in Advertising: The Role of Expectancy, Relevancy, and Humor
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Is That Car Smiling at Me? Schema Congruity as a Basis for Evaluating Anthropomorphized Products
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Humanizing Products with Handwritten Typefaces
inferredcites →https://doi.org/10.1093/jcr/ucy015openalex-snapshot
Humor, Comedy, and Consumer Behavior
inferredcites →https://doi.org/10.1093/jcr/ucy016openalex-snapshot
Service with Emoticons: How Customers Interpret Employee Use of Emoticons in Online Service Encounters
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Consumer complaining to firms: the determinants of channel choice
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The bright and dark sides of humorous response to online customer complaint
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Managing the human–chatbot divide: how service scripts influence service experience
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Service robots: value co-creation and co-destruction in elderly care networks
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Artificial intelligence: disrupting what we know about services
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The antecedents and consequences of humour for service
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Humor as a Double-Edged Sword: Four Functions of Humor in Communication
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An observational study of humor use while resolving conflict in dating couples
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How to Evaluate Humorous Response Generation, Seriously?
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Chatbots, Humbots, and the Quest for Artificial General Intelligence
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The Design and Implementation of XiaoIce, an Empathetic Social Chatbot
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Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses
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Artificial Intelligence in Service
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Estimating the Impact of “Humanizing” Customer Service Chatbots
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Assessing When Increased Media Weight of Real-World Advertisements Helps Sales
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Laughter, the Best Mediation: Humor as Emotion Management in Interaction
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When Does Humorous Marketing Hurt Brands?
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From Eliza to XiaoIce: challenges and opportunities with social chatbots
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Humour Theory and Conversational Agents: An Application in the Development of Computer-based Agents
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Humor in Management: Prospects for Administrative Practice and Research
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AI Technologies & Value Co-Creation in Luxury Context
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Genetic and Family Origins of Humor Preferences: A Twin Study
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Effects of Humor on Test Anxiety and Performance
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The Effect of Social Presence and Chatbot Errors on Trust
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How does an Intelligence Chatbot Affect Customers Compared with Self-Service Technology for Sustainable Services?
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Bad Humor, Bad Marriage: Humor Styles in Divorced and Married Couples
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Incoming claims: where this work appears in other papers’ reference lists and arguments.
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Mixed Method Approach towards Continuous Use of Chatbots in Healthcare Apps: An Integration of Humanizing Experience Theory
inferred← citeshttps://doi.org/10.1080/19368623.2023.2223584openalex-snapshot
The dual effect of anthropomorphism on customers’ decisions to use artificial intelligence devices in hotel services
inferred← citeshttps://doi.org/10.1080/23311975.2024.2411445openalex-snapshot
Intention to use determinants of AI chatbots to improve customer relationship management efficiency
inferred← citeshttps://doi.org/10.1080/29931282.2025.2496475openalex-snapshot
Two decades of chatbot research in tourism and hospitality: Bibliometric analysis and future directions
inferred← citeshttps://doi.org/10.1108/ajim-12-2024-0957openalex-snapshot
Impact of anthropomorphic government chatbots on users' perceived trust in the government: based on the perspective of the government services interaction chain
inferred← citeshttps://doi.org/10.1108/apjml-02-2025-0226openalex-snapshot
Master-Servant-Partner interaction styles with artificial intelligence chatbots and perceived value co-creation
inferred← citeshttps://doi.org/10.1108/apjml-05-2025-0854openalex-snapshot
Be smart, human and empathic: understanding the role of AI chatbots in fostering brand preference
inferred← citeshttps://doi.org/10.1108/ijchm-05-2024-0762openalex-snapshot
Chatbots in complaint handling: the moderating role of humor
inferred← citeshttps://doi.org/10.1108/ijoa-05-2025-5496openalex-snapshot
Insights and future trends of humanised AI in organisations
inferred← citeshttps://doi.org/10.1108/ijqss-06-2024-0079openalex-snapshot
The impact of chatbot anthropomorphism on customer experience and chatbot usage intention: a technology acceptance approach
inferred← citeshttps://doi.org/10.1108/intr-06-2026-034openalex-snapshot
Guest editorial: AI for a better future – advances, challenges and future research directions
inferred← citeshttps://doi.org/10.1108/jbsed-07-2025-0295openalex-snapshot
Factors influencing continuous intention to use chatbots and their socio-economic development implications: evidence from Jordan’s telecommunications industry
inferred← citeshttps://doi.org/10.1108/jcm-08-2023-6193openalex-snapshot
Antecedents and consequences of conceptualizing online hyperconnected brand selection
inferred← citeshttps://doi.org/10.1108/jrim-07-2025-0386openalex-snapshot
Determinants of chatbot continuance intention in airlines: theory and evidence
inferred← citeshttps://doi.org/10.1108/jsm-02-2024-0094openalex-snapshot
Lifetime deals: the role of software service offering in convincing consumers
inferred← citeshttps://doi.org/10.1108/jstp-03-2023-0098openalex-snapshot
Personal touch in digital customer service: a conceptual framework of relational personalization for conversational AI
inferred← citeshttps://doi.org/10.1108/jstp-10-2023-0282openalex-snapshot
Investigating the influence of perceived humanization of service encounters on value creation of chatbot-assisted services
inferred← citeshttps://doi.org/10.1108/md-10-2023-1967openalex-snapshot
Enterprise chatbots in managers' perception: a strategic framework to implement successful chatbot applications for business decisions
inferred← citeshttps://doi.org/10.1108/md-11-2023-2223openalex-snapshot
A localized and humanized approach to chatbot banking companions: implications for financial managers
inferred← citeshttps://doi.org/10.1108/tqm-02-2024-0085openalex-snapshot
Influencing factors and consequences of chatbot initial trust in AI telecommunication services: a study on Generation Z
inferred← citeshttps://doi.org/10.1109/iccfi63302.2024.00016openalex-snapshot
Determinants of Attitudes and Adoption Intentions Toward M-Commerce Chatbots
inferred← citeshttps://doi.org/10.1109/icimcis60089.2023.10348626openalex-snapshot
Unveiling The Determinants of Marketplace Customer Service Chatbot Continuous Intention to Use in Indonesia : A Descriptive Analysis
inferred← citeshttps://doi.org/10.1109/ict4m68001.2025.11363520openalex-snapshot
Chatbot Personalities in Digital Learning: Integrating Characteristics that Support Learning to Enhance Learner Engagement
inferred← citeshttps://doi.org/10.1109/intercon63140.2024.10833509openalex-snapshot
AI Chatbot with Emotional Recognition for an Improved Customer Service Experience
inferred← citeshttps://doi.org/10.1111/ijcs.12928openalex-snapshot
ChatGPT and consumers: Benefits, Pitfalls and Future Research Agenda
inferred← citeshttps://doi.org/10.1111/ijcs.12963openalex-snapshot
Examining the context‐specific reasons and adoption of artificial intelligence‐based voice assistants: A behavioural reasoning theory approach
inferred← citeshttps://doi.org/10.1111/ijcs.12966openalex-snapshot
Exploring online customer experience: A systematic literature review and research agenda
inferred← citeshttps://doi.org/10.1111/ijcs.12985openalex-snapshot
Anthropomorphism and consumer behaviour: A SPAR‐4‐SLR protocol compliant hybrid review
inferred← citeshttps://doi.org/10.1111/ijcs.13096openalex-snapshot
Navigating Avatar‐Based Marketing From Value Aspects: A Systematic Literature Review and Forward‐Looking Research Agenda
inferred← citeshttps://doi.org/10.1111/ijcs.70066openalex-snapshot
Anthropomorphism of Artificial Intelligence Service Agent and Consumer Responses: A Systematic Literature Review and Future Research Agenda
inferred← citeshttps://doi.org/10.1111/ijcs.70072openalex-snapshot
Neuromarketing and the Marketing Mix: An Integrative Review and Future Research Agenda Using the TMC Approach
inferred← citeshttps://doi.org/10.1111/ijcs.70108openalex-snapshot
Consumer Response to Anthropomorphism of Text‐Based AI Chatbots: A Systematic Literature Review and Future Research Directions
inferred← citeshttps://doi.org/10.1111/ijcs.70131openalex-snapshot
Evolution of Robo‐Advisors: A Literature Review and Future Research Agenda
inferred← citeshttps://doi.org/10.1111/ijcs.70136openalex-snapshot
Rethinking the Customer Journey: Impact of AI for Consumers and Businesses—A Systematic Literature Review and Research Agenda
inferred← citeshttps://doi.org/10.1111/ijcs.70180openalex-snapshot
Exploring Customer Incivility in the Service Sector: A Systematic Review and Roadmap for Future Research
inferred← citeshttps://doi.org/10.1111/ijcs.70219openalex-snapshot
Who Is Talking to the AI Assistants? A Consumer Segmentation Analysis
inferred← citeshttps://doi.org/10.1111/joca.70050openalex-snapshot
Rethinking Emotional Labor: AI 's Role in Shaping Consumer and Worker Well‐Being
inferred← citeshttps://doi.org/10.1111/joca.70061openalex-snapshot
How Consumers Evaluate Human, AI , and Hybrid Therapists: Psychological Pathways to Expected Service Satisfaction
inferred← citeshttps://doi.org/10.1145/3626705.3627777openalex-snapshot
Tickling Proactivity: Exploring the Use of Humor in Proactive Voice Assistants
inferred← citeshttps://doi.org/10.1145/3627508.3638293openalex-snapshot
JayBot -- Aiding University Students and Admission with an LLM-based Chatbot
inferred← citeshttps://doi.org/10.1145/3731120.3744580openalex-snapshot
Retrieving Under Uncertainty: Towards a Chatbot Uncertainty Taxonomy (CUT) for Information Retrieval
inferred← citeshttps://doi.org/10.1155/hbe2/1205909openalex-snapshot
Natural Language Processing–Based Technologies Along the Customer Journey—A Systematic Review and Co‐Occurrence Analysis
inferred← citeshttps://doi.org/10.1177/21582440251365438openalex-snapshot
The Effect of Perceived Warmth, Competence, and Social Presence of AI-Driven Chabots on Consumers’ Engagement and Satisfaction
inferred← citeshttps://doi.org/10.21203/rs.3.rs-8467589/v1openalex-snapshot
Workaholism is associated with dependency on Large Language Models in a cross-national study
inferred← citeshttps://doi.org/10.21203/rs.3.rs-9008587/v1openalex-snapshot
Are Professionals also influenced by AI to Make Impulse Buying? A Dual-System Cognitive Process of Sports-Specialised Customers
inferred← citeshttps://doi.org/10.2139/ssrn.6173101openalex-snapshot
Humanlike but Not Humorous: The Limits of Avatar Realism in Driving Consumer Engagement
inferred← citeshttps://doi.org/10.2139/ssrn.6919240openalex-snapshot
When Anthropomorphism Backfires: Matching Chatbot Design to Task Type and Interaction Strategy in E-Commerce
inferred← citeshttps://doi.org/10.21608/mfth.2024.333131openalex-snapshot
أثر الذكاء الاصطناعي علي الرشاقة الإستراتيجية في شركات الطيران: شركة مصر للطيران كدراسة حالة
inferred← citeshttps://doi.org/10.22363/2313-1683-2025-22-1-96-122openalex-snapshot
Toward a New Level of Human-Chatbot Communication: Goal Management and Mutual Verbal Adaptation
inferred← citeshttps://doi.org/10.25077/ar.11.1.49-59.2024openalex-snapshot
Javanese Silly Gags on Daily Communication on Social Media: Pragmatic Meanings and Functions Approach
inferred← citeshttps://doi.org/10.33712/mana.1624405openalex-snapshot
Artificial Intelligence in Marketing: Next Generation Strategies and Applications
inferred← citeshttps://doi.org/10.3389/fnins.2025.1690007openalex-snapshot
Are emojis better? The impact of generative AI emoji cues and service outcomes on user satisfaction: evidence from ERPs
inferred← citeshttps://doi.org/10.3389/fpsyg.2025.1454197openalex-snapshot
Chatbot-aided product purchases among Generation Z: the role of personality traits
inferred← citeshttps://doi.org/10.3390/bs15020117openalex-snapshot
The Impact of Chatbot Response Strategies and Emojis Usage on Customers’ Purchase Intention: The Mediating Roles of Psychological Distance and Performance Expectancy
inferred← citeshttps://doi.org/10.3390/systems12100430openalex-snapshot
Language Styles, Recovery Strategies and Users’ Willingness to Forgive in Generative Artificial Intelligence Service Recovery: A Mixed Study
inferred← citeshttps://doi.org/10.4018/979-8-3373-0918-7.ch001openalex-snapshot
Systematic Analysis of the Role of Artificial Intelligence in Customer Experience in the Service Sector
inferred← citeshttps://doi.org/10.4018/979-8-3373-2747-1.ch015openalex-snapshot
Anthropomorphism and Familiarity in AI Adoption
inferred← citeshttps://doi.org/10.4018/979-8-3373-7330-0.ch003openalex-snapshot
AI Applications in Customer Experience Management
inferred← citeshttps://doi.org/10.54471/iqtishoduna.v13i1.2364openalex-snapshot
Exploring Small and Medium Enterprises' Intention to Adopt AI - Powered Chatbots in Halal Marketing Communications
inferred← citeshttps://doi.org/10.5850/jksct.2024.48.2.254openalex-snapshot
챗봇의 서비스 회복을 위한 정중한 사과와 유머러스한 사과의 효과 비교
inferred← citeshttps://doi.org/10.5934/kjhe.2024.33.6.903openalex-snapshot
The impact of smart voice assistants' humor styles on perceived morality
inferred← citeshttps://doi.org/10.6007/ijarbss/v13-i9/18422openalex-snapshot
Effectiveness of Artificial Intelligence in Building Customer Loyalty: Investigating the Mediating Role of Chatbot in the Tourism Sector of Pakistan
inferred← citeshttps://doi.org/10.6007/ijarbss/v13-i9/18895openalex-snapshot
Effectiveness of Artificial Intelligence in Building Customer Loyalty: Investigating the Mediating Role of Chatbot in the Tourism Sector of Pakistan
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