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Chatbot-Based Services: A Study on Customers’ Reuse Intention
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Outgoing claims: the papers this work cites, builds on, or argues with.
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Empirical Insights into Female Gen Z's Perception and the Factors Influencing the Adoption of AI-Powered Customer Service Chatbots
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From Human to Machine: Investigating Bank Customer Perceptions on Chatbot-Based Customer Service
inferred← citeshttps://doi.org/10.1109/iccraids67816.2026.11519570openalex-snapshot
Dimensions of the E-Commerce System Success (ESS) Model and Augmented Reality (AR) That Affect User Satisfaction and Repeat Usage Intent on the Shopee App in Indonesia
inferred← citeshttps://doi.org/10.1109/iccsc66714.2025.11134914openalex-snapshot
Evaluation of Chat Generative AI Usage: What Influences Users' Intention to Continue Using It?
inferred← citeshttps://doi.org/10.1109/icimcis60089.2023.10348626openalex-snapshot
Unveiling The Determinants of Marketplace Customer Service Chatbot Continuous Intention to Use in Indonesia : A Descriptive Analysis
inferred← citeshttps://doi.org/10.1109/icimcis68501.2025.11327014openalex-snapshot
The Role of AI Chatbots in Enhancing Customer Satisfaction: A Case Study of E-Commerce in Digital Service Transformation
inferred← citeshttps://doi.org/10.1109/icimtech63123.2024.10780797openalex-snapshot
Implementation of Chatbots in E-Commerce: Factors Influencing User Adoption
inferred← citeshttps://doi.org/10.1109/icocseti63724.2025.11020249openalex-snapshot
Influence of Text-Based Chatbot, Privacy Concern, and Trust Mediation in the Usage Continuance of Chatbots in E-Commerce
inferred← citeshttps://doi.org/10.1109/icosaas68663.2026.11649117openalex-snapshot
Examining the Influence of Chatbot Characteristics and Perceived Usefulness on Customer Satisfaction among Generation Z Marketplace X Users in Jambi Province
inferred← citeshttps://doi.org/10.1109/itis67966.2025.11309090openalex-snapshot
Optimizing E-Commerce User Experiences: Investigating Chatbot Effectiveness and Behavioral Intention Through the Technology Acceptance Model
inferred← citeshttps://doi.org/10.1109/tlt.2024.3383773openalex-snapshot
ChatGPT for Educational Purposes: Investigating the Impact of Knowledge Management Factors on Student Satisfaction and Continuous Usage
inferred← citeshttps://doi.org/10.1111/ijcs.70219openalex-snapshot
Who Is Talking to the AI Assistants? A Consumer Segmentation Analysis
inferred← citeshttps://doi.org/10.1145/3698062.3698093openalex-snapshot
Analyzing Use Intentions for Health-Diagnostic Chatbots: An Extended Technology Acceptance Model Approach
inferred← citeshttps://doi.org/10.1177/00178969241313442openalex-snapshot
RETRACTED: Gamified mobile learning: An escape room chatbot to enhance medical terminology acquisition
inferred← citeshttps://doi.org/10.1186/s13731-025-00514-8openalex-snapshot
Factors affecting chatbots in banking services: the UTAUT2 and innovation resistance theory perspective
inferred← citeshttps://doi.org/10.1186/s40359-024-02083-zopenalex-snapshot
Interactivity, humanness, and trust: a psychological approach to AI chatbot adoption in e-commerce
inferred← citeshttps://doi.org/10.1515/roms-2025-0099openalex-snapshot
Consumer Behavior Toward AI-Powered Chatbots in Interactive Marketing: The Moderating Role of Perceptual Psychology
inferred← citeshttps://doi.org/10.15290/oes.2024.04.118.06openalex-snapshot
Polish Consumers’ Attitudes to the Use of Chatbots in Logistics Customer Service
inferred← citeshttps://doi.org/10.15379/ijmst.v10i3.3170openalex-snapshot
Empirical Assessment of User Satisfaction with American and Chinese AI Chatbots
inferred← citeshttps://doi.org/10.18502/kss.v11i7.21745openalex-snapshot
Digital Revolution: How Chatbots Increase Revenue for MSMEs in Banten Province
inferred← citeshttps://doi.org/10.21203/rs.3.rs-5322062/v1openalex-snapshot
Predicting Mainland Chinese Students in Malaysia’s AI based Chatbot Satisfaction and Academic Performance: Mediating Moderating Analysis
inferred← citeshttps://doi.org/10.2139/ssrn.4879878openalex-snapshot
Toward Maximizing the Value of Artificial Intelligence in Business: The Effect of Chatbots’ User and System Factors on Consumers’ Brand Perceptions and Purchase Intention in the Presence of Resistance and Privacy Concerns
inferred← citeshttps://doi.org/10.2139/ssrn.5383582openalex-snapshot
Chatbots Evolve: Exploring Functional and Social Drivers of Llm-Chatbots Acceptance in E-Commerce
inferred← citeshttps://doi.org/10.2139/ssrn.6845164openalex-snapshot
Leveraging Chatbots as Digital Business Models: How Psychological Drivers and Mimetic Pressure Shape Consumer Adoption in E-Retail
inferred← citeshttps://doi.org/10.21512/commit.v20i1.13215openalex-snapshot
Chatbot Quality and Its Impact on User Satisfaction and Continuance Usage Intention in the Indonesian Banking Industry
inferred← citeshttps://doi.org/10.26360/2023_6openalex-snapshot
Evaluación de los robots conversacionales en la comunicación asegurado-asegurador en el mercado español con un modelo de aceptación tecnológica
inferred← citeshttps://doi.org/10.3233/faia240200openalex-snapshot
Trust in AI Chatbots: The Perceived Expertise of ChatGPT in Subjective and Objective Tasks
inferred← citeshttps://doi.org/10.32890/ijms2024.31.2.9openalex-snapshot
ARE THERE ANY DIFFERENCES IN THE CONTINUOUS USAGE INTENTION OF E-WALLET USERS?: THE CASE OF SEOUL AND JAKARTA
inferred← citeshttps://doi.org/10.33422/icbml.v1i1.374openalex-snapshot
An Exploration of Millennials' Attitudes Towards the Use of Artificial Intelligence Chatbots for Customer Service within E-commerce Platforms
inferred← citeshttps://doi.org/10.3389/feduc.2026.1803390openalex-snapshot
How AI chatbot service quality drives continuance intention: an S–O–R perspective in Saudi higher education
inferred← citeshttps://doi.org/10.3390/admsci15080308openalex-snapshot
Trusting Humans or Bots? Examining Trust Transfer and Algorithm Aversion in China’s E-Government Services
inferred← citeshttps://doi.org/10.3390/jtaer18030062openalex-snapshot
Explaining Policyholders’ Chatbot Acceptance with an Unified Technology Acceptance and Use of Technology-Based Model
inferred← citeshttps://doi.org/10.3390/jtaer19040142openalex-snapshot
Business and Customer-Based Chatbot Activities: The Role of Customer Satisfaction in Online Purchase Intention and Intention to Reuse Chatbots
inferred← citeshttps://doi.org/10.3390/jtaer21090308openalex-snapshot
What Moderates Generative AI Acceptance and Use? Disentangling Subscription Tier from Prior Usage Experience
inferred← citeshttps://doi.org/10.3390/su17178020openalex-snapshot
Use of Robotaxi Services for Sustainable Transportation: Focusing on Their Perceived Benefits and Sacrifices as Well as Consumers’ Technology Readiness
inferred← citeshttps://doi.org/10.3390/tourhosp6010036openalex-snapshot
Artificial Intelligence in Tourism Through Chatbot Support in the Booking Process—An Experimental Investigation
inferred← citeshttps://doi.org/10.37575//h/mng/230040openalex-snapshot
E-Marketing of University Services in Light of Trends in Contemporary Universities
inferred← citeshttps://doi.org/10.4018/979-8-3693-3665-6.ch004openalex-snapshot
A Review of Factors Influencing Public Satisfaction With Normal Chatbots and Government Chatbots
inferred← citeshttps://doi.org/10.4018/jgim.347503openalex-snapshot
Factors Affecting Customer Readiness to Trust Chatbots in an Online Shopping Context
inferred← citeshttps://doi.org/10.46238/jobda.1299432openalex-snapshot
ENDÜSTRİYEL PAZARDA SOHBET ROBOTUNUN KULLANIMINA YÖNELİK NİTEL BİR ARAŞTIRMA
inferred← citeshttps://doi.org/10.62831/202526049openalex-snapshot
Personalizing digital banking experiences through GenAI Chatbots: The moderating role of customer technology familiarity
inferred← citeshttps://doi.org/10.62907/juuntics250202007iopenalex-snapshot
The Effects of Chatbots on Customer Services Jobs - Does Using Chatbots Mean Losing the Human Jobs?
inferred← citeshttps://doi.org/10.63065/ajeb.vn.2026.243.010openalex-snapshot
Chất lượng dịch vụ và sự hài lòng tác động đến ý định tiếp tục sử dụng chatbot tại SIBA
inferred← citeshttps://doi.org/10.64534/commer.2025.512openalex-snapshot
Unveiling the Impact of AI-Chatbot Attributes and Anthropomorphic Cues in E-Commerce
inferred← citeshttps://doi.org/10.69693/ijmst.v4i3.12825openalex-snapshot
Pengaruh Kredibilitas Influencer dan Keterlibatan Konsumen terhadap Sikap dan Niat Pembelian Produk Perbankan di Indonesia
inferred← citeshttps://doi.org/10.7717/peerj-cs.2773openalex-snapshot
Integrating artificial intelligence (AI) in healthcare: advancing older adults’ health management in Saudi Arabia through AI-powered chatbots
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