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How do friendship artificial intelligence chatbots ( FAIC ) benefit the continuance using intention and customer engagement?
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
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Two dimensions of interpersonal attitudes: Liking depends on communion, respect depends on agency
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Is Being Emotionally Inexpressive Cool?
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Okay, Google!: An empirical study on voice assistants on consumer engagement and loyalty
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Factors affecting privacy disclosure on social network sites: an integrated model
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Eliza in the uncanny valley: anthropomorphizing consumer robots increases their perceived warmth but decreases liking
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Customer engagement in service
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Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI
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Adults' responses to infants varying in perceived cuteness
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Friendly or competent? The effects of perception of robot appearance and service context on usage intention
inferredcites →https://doi.org/10.1016/j.chb.2016.12.025openalex-snapshot
Students' expectation, satisfaction, and continuance intention to use digital textbooks
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AI-powered chatbot communication with customers: Dialogic interactions, satisfaction, engagement, and customer behavior
inferredcites →https://doi.org/10.1016/j.compedu.2018.02.004openalex-snapshot
Student continuance of learning management system use: A longitudinal exploration
inferredcites →https://doi.org/10.1016/j.comppsych.2020.152180openalex-snapshot
Preventing problematic internet use during the COVID-19 pandemic: Consensus guidance
inferredcites →https://doi.org/10.1016/j.dss.2010.01.010openalex-snapshot
The impact of personal dispositions on information sensitivity, privacy concern and trust in disclosing health information online
inferredcites →https://doi.org/10.1016/j.ijhcs.2018.01.004openalex-snapshot
A practical approach to measuring user engagement with the refined user engagement scale (UES) and new UES short form
inferredcites →https://doi.org/10.1016/j.ijhcs.2021.102601openalex-snapshot
My Chatbot Companion - a Study of Human-Chatbot Relationships
inferredcites →https://doi.org/10.1016/j.ijinfomgt.2020.102250openalex-snapshot
Can AI artifacts influence human cognition? The effects of artificial autonomy in intelligent personal assistants
inferredcites →https://doi.org/10.1016/j.im.2015.08.001openalex-snapshot
Do context and personality matter? Trust and privacy concerns in disclosing private information online
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An app a day keeps a customer connected: Explicating loyalty to brands and branded applications through the lens of affordance and service-dominant logic
inferredcites →https://doi.org/10.1016/j.jbusres.2020.06.048openalex-snapshot
Do brand warmth and brand competence add value to consumers? A stereotyping perspective
inferredcites →https://doi.org/10.1016/j.jbusres.2021.03.005openalex-snapshot
How may I help you? Driving brand engagement through the warmth of an initial chatbot message
inferredcites →https://doi.org/10.1016/j.jcps.2011.09.006openalex-snapshot
Brands as intentional agents framework: How perceived intentions and ability can map brand perception
inferredcites →https://doi.org/10.1016/j.jretai.2016.12.001openalex-snapshot
Enhancing Customer Engagement Through Consciousness
inferredcites →https://doi.org/10.1016/j.jretconser.2020.102355openalex-snapshot
Assessing the influence of goal pursuit and emotional attachment on customer engagement behaviors
inferredcites →https://doi.org/10.1016/j.tele.2020.101473openalex-snapshot
I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents
inferredcites →https://doi.org/10.1016/j.tics.2006.11.005openalex-snapshot
Universal dimensions of social cognition: warmth and competence
inferredcites →https://doi.org/10.1016/j.tourman.2021.104309openalex-snapshot
Check-in at the Robo-desk: Effects of automated social presence on social cognition and service implications
inferredcites →https://doi.org/10.1037//0033-2909.88.3.588openalex-snapshot
Significance tests and goodness of fit in the analysis of covariance structures.
inferredcites →https://doi.org/10.1037//0033-295x.98.2.224openalex-snapshot
Culture and the Self: Implications for Cognition, Emotion, and Motivation
inferredcites →https://doi.org/10.1037/0022-3514.54.6.1063openalex-snapshot
Development and validation of brief measures of positive and negative affect: The PANAS scales.
inferredcites →https://doi.org/10.1037/0033-2909.117.3.497openalex-snapshot
The need to belong: Desire for interpersonal attachments as a fundamental human motivation.
inferredcites →https://doi.org/10.1037/a0012958openalex-snapshot
Motivations for prevention or promotion following social exclusion: Being rejected versus being ignored.
inferredcites →https://doi.org/10.1080/01449290903401986openalex-snapshot
Understanding continuance intention of knowledge creation using extended expectation–confirmation theory: an empirical study of Taiwan and China online communities
inferredcites →https://doi.org/10.1080/0144929x.2012.745607openalex-snapshot
Examining the role of perceived value in virtual communities continuance: its antecedents and the influence of experience
inferredcites →https://doi.org/10.1080/02642069.2018.1520219openalex-snapshot
Trust and customer engagement in the banking sector in Ghana
inferredcites →https://doi.org/10.1080/02642069.2019.1570154openalex-snapshot
Tourism-based customer engagement: the construct, antecedents, and consequences
inferredcites →https://doi.org/10.1080/07421222.2020.1790204openalex-snapshot
The impact of chatbot conversational skill on engagement and perceived humanness
inferredcites →https://doi.org/10.1080/08838151.2020.1834296openalex-snapshot
How Do AI-driven Chatbots Impact User Experience? Examining Gratifications, Perceived Privacy Risk, Satisfaction, Loyalty, and Continued Use
inferredcites →https://doi.org/10.1080/0965254x.2020.1740766openalex-snapshot
Engagement with chatbots versus augmented reality interactive technology in e-commerce
inferredcites →https://doi.org/10.1080/10548408.2018.1505580openalex-snapshot
Travel app users’ continued use intentions: it’s a matter of value and trust
inferredcites →https://doi.org/10.1080/15388220.2018.1428195openalex-snapshot
Should I call for help?: Examining the influences of situational factors and bystander characteristics on reporting likelihood
inferredcites →https://doi.org/10.1086/209515openalex-snapshot
Consumers and Their Brands: Developing Relationship Theory in Consumer Research
inferredcites →https://doi.org/10.1086/651566openalex-snapshot
Nonprofits Are Seen as Warm and For-Profits as Competent: Firm Stereotypes Matter
inferredcites →https://doi.org/10.1086/653043openalex-snapshot
Still Preoccupied with 1995: The Need to Belong and Preference for Nostalgic Products
inferredcites →https://doi.org/10.1086/670609openalex-snapshot
Interpersonal Relationships and Preferences for Mood-Congruency in Aesthetic Experiences
inferredcites →https://doi.org/10.1086/699516openalex-snapshot
A Mind like Mine: The Exceptionally Ordinary Underpinnings of Anthropomorphism
inferredcites →https://doi.org/10.1089/cyber.2018.0110openalex-snapshot
Should Machines Express Sympathy and Empathy? Experiments with a Health Advice Chatbot
inferredcites →https://doi.org/10.1093/joc/jqy026openalex-snapshot
Psychological, Relational, and Emotional Effects of Self-Disclosure After Conversations With a Chatbot
inferredcites →https://doi.org/10.1108/apjml-06-2021-0413openalex-snapshot
Warmth or competence? The effects of cool and cuteness on the perceived quality of digital products
inferredcites →https://doi.org/10.1108/ejm-02-2020-0084openalex-snapshot
Antecedents and consequences of chatbot initial trust
inferredcites →https://doi.org/10.1108/ijchm-04-2020-0259openalex-snapshot
Adoption of AI-based chatbots for hospitality and tourism
inferredcites →https://doi.org/10.1108/ijchm-10-2019-0904openalex-snapshot
Robot with humanoid hands cooks food better?
inferredcites →https://doi.org/10.1108/imds-05-2017-0214openalex-snapshot
Understanding adoption of intelligent personal assistants
inferredcites →https://doi.org/10.1108/imds-11-2019-0603openalex-snapshot
Construction and empirical research on acceptance model of service robots applied in hotel industry
inferredcites →https://doi.org/10.1108/nbri-06-2021-0041openalex-snapshot
Enhancing customer satisfaction with chatbots: the influence of anthropomorphic communication styles and anthropomorphised roles
inferredcites →https://doi.org/10.1109/eurospw51379.2020.00034openalex-snapshot
Simulating the Effects of Social Presence on Trust, Privacy Concerns & Usage Intentions in Automated Bots for Finance
inferredcites →https://doi.org/10.1109/ro-man47096.2020.9223478openalex-snapshot
Warmth and Competence to Predict Human Preference of Robot Behavior in Physical Human-Robot Interaction
inferredcites →https://doi.org/10.1111/0022-4537.00153openalex-snapshot
Machines and Mindlessness: Social Responses to Computers
inferredcites →https://doi.org/10.1111/1467-9280.00162openalex-snapshot
“I” Value Freedom, but “We” Value Relationships: Self-Construal Priming Mirrors Cultural Differences in Judgment
inferredcites →https://doi.org/10.1162/coli_a_00368openalex-snapshot
The Design and Implementation of XiaoIce, an Empathetic Social Chatbot
inferredcites →https://doi.org/10.1177/0022243718818423openalex-snapshot
Man Versus Machine: Resisting Automation in Identity-Based Consumer Behavior
inferredcites →https://doi.org/10.1177/0146167203262085openalex-snapshot
Getting a Cue: The Need to Belong and Enhanced Sensitivity to Social Cues
inferredcites →https://doi.org/10.1177/0265407520959463openalex-snapshot
Can we be friends with Mitsuku? A longitudinal study on the process of relationship formation between humans and a social chatbot
inferredcites →https://doi.org/10.1177/1094670513494015openalex-snapshot
Managing Engagement Behaviors in a Network of Customers and Stakeholders
inferredcites →https://doi.org/10.1177/1096348020962553openalex-snapshot
Exploring the Continuance Usage Intention of Travel Applications in the Case of Chinese Tourists
inferredcites →https://doi.org/10.11925/infotech.1003-3513.2012.11.13openalex-snapshot
The Empirical Research on Users’ Continuance Intention in Microblogging Services
inferredcites →https://doi.org/10.1509/jppm.14.139openalex-snapshot
Privacy Notices as Tabula Rasa: An Empirical Investigation into How Complying with a Privacy Notice is Related to Meeting Privacy Expectations Online
inferredcites →https://doi.org/10.1521/soco.2008.26.2.143openalex-snapshot
When We Need A Human: Motivational Determinants of Anthropomorphism
inferredcites →https://doi.org/10.15358/2511-8676-2020-1-35openalex-snapshot
How Service Quality Influences Customer Acceptance and Usage of Chatbots?
inferredcites →https://doi.org/10.1631/fitee.1700826openalex-snapshot
From Eliza to XiaoIce: challenges and opportunities with social chatbots
inferredcites →https://doi.org/10.18488/journal.1007.2021.111.1.10openalex-snapshot
Mind the Gap: Discrepancy Between Customer Expectation and Perception on Commercial Chatbots Usage
inferredcites →https://doi.org/10.21474/ijar01/12830openalex-snapshot
THE FACTORS AFFECTING PERSONAL INFORMATION DISCLOSURE AND USAGE CONTINUANCE INTENTION ON MOBILE SOCIAL NETWORKING SERVICES
inferredcites →https://doi.org/10.2307/25148779openalex-snapshot
The Value of Privacy Assurance: An Exploratory Field Experiment1
inferredcites →https://doi.org/10.2307/3250921openalex-snapshot
Understanding Information Systems Continuance: An Expectation-Confirmation Model1
inferredcites →https://doi.org/10.3389/fdigh.2018.00014openalex-snapshot
A Social Cognition Perspective on Human–Computer Trust: The Effect of Perceived Warmth and Competence on Trust in Decision-Making With Computers
inferredcites →https://doi.org/10.3389/fpsyt.2021.623099openalex-snapshot
Perceived Strain Due to COVID-19-Related Restrictions Mediates the Effect of Social Needs and Fear of Missing Out on the Risk of a Problematic Use of Social Networks
inferredcites →https://doi.org/10.3390/app122412660openalex-snapshot
Users’ Information Disclosure Behaviors during Interactions with Chatbots: The Effect of Information Disclosure Nudges
inferredcites →https://doi.org/10.3390/healthcare9080957openalex-snapshot
Impact of Physicians’ Competence and Warmth on Chronic Patients’ Intention to Use Online Health Communities
inferredcites →https://doi.org/10.3390/ijerph17124556openalex-snapshot
Exploring the Key Antecedents Influencing Consumer’s Continuance Intention toward Bike-Sharing Services: Focus on China
inferredcites →https://doi.org/10.3758/bf03206553openalex-snapshot
SPSS and SAS procedures for estimating indirect effects in simple mediation models
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
inferred← citeshttps://doi.org/10.1002/cb.2248openalex-snapshot
AI marketing and AI ‐based promotions impact on consumer behavior and the avoidance of consumer autonomy threat
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inferred← citeshttps://doi.org/10.1002/cb.2413openalex-snapshot
The Impact of Consumer Socioeconomic Status on Their Preferences for Human Versus Robot Service Agents in Luxury Shopping Contexts
inferred← citeshttps://doi.org/10.1002/cb.2446openalex-snapshot
A New Walk in the Future of the Metaverse: Marketing Implications for Consumer Behavior
inferred← citeshttps://doi.org/10.1002/cb.2491openalex-snapshot
When You Feel You Own AI Assistants: How Consumer Ownership Enhances Consumers' Adoption Intention
inferred← citeshttps://doi.org/10.1002/cb.70008openalex-snapshot
Chatbots Using Positive Emojis Are Good? Exploring the Impact of Chatbots' Use of Positive Emojis on Customer Responses
inferred← citeshttps://doi.org/10.1002/cb.70077openalex-snapshot
Understanding Attachment to Social Chatbots: The Roles of Loneliness, Self‐Disclosure, and Empathy
inferred← citeshttps://doi.org/10.1002/cb.70115openalex-snapshot
The Effect of AI Companions' Expressed Positive Affect on Consumer Engagement Intentions: The Moderating Role of Consumer Loneliness
inferred← citeshttps://doi.org/10.1002/cb.70129openalex-snapshot
Sweet Spot or Sour Note: Mapping the Curvilinear Effects of AI and Gamification on Consumer Engagement
inferred← citeshttps://doi.org/10.1002/cb.70213openalex-snapshot
Talk to Me Like a Human: How AI Chatbot Message Tone, Recommendation Type, and Personalization Drive Consumers' Continuance Intention
inferred← citeshttps://doi.org/10.1002/mar.21957openalex-snapshot
Engaging consumers through artificially intelligent technologies: Systematic review, conceptual model, and further research
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Understanding Chinese Internet users' information sensitivity in big data and artificial intelligence era
inferred← citeshttps://doi.org/10.1007/978-3-032-08638-9_2openalex-snapshot
Mixed Reality Portal with Artificial Intelligence Companion
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Research Model and Hypothesis Development
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Discussion and Conclusion
inferred← citeshttps://doi.org/10.1007/s10660-025-09967-1openalex-snapshot
Data-driven review of customer engagement: key research themes and future directions
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Drivers of Intentions Towards Continued Use of Digital Voice Assistants
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