On the public citation graph

The Impact of Consumer Socioeconomic Status on Their Preferences for Human Versus Robot Service Agents in Luxury Shopping Contexts

https://doi.org/10.1002/cb.2413
0 signed · 82 inferred · view as graph

Inferred edges come from two machine sources: sweeps of open repository metadata (mostly SSRN and Zenodo), and a bulk OpenAlex citation snapshot. Every row below is labelled with the one it came from. Neither is a complete citation index — absence here is not evidence of absence.

Is this your work? Sign in with ORCID and put your name on the claims that are yours.
Claim with ORCID
Reference health. See whether every reference in this work resolves to a known work and none has been retracted — and get a dated CiteStamped badge you can embed.
See reference health

What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1002/cb.2112openalex-snapshot
Effects of service robots' anthropomorphism on consumers' attribution toward and forgiveness of service failure
inferredcites →https://doi.org/10.1002/cb.2218openalex-snapshot
How do friendship artificial intelligence chatbots ( FAIC ) benefit the continuance using intention and customer engagement?
inferredcites →https://doi.org/10.1002/cb.2273openalex-snapshot
Pepper, just show me the way! How robotic shopping assistants should look and act
inferredcites →https://doi.org/10.1002/cb.2301openalex-snapshot
Social class and conspicuous brand logo in gift choice
inferredcites →https://doi.org/10.1002/jcpy.1074openalex-snapshot
How Financial Constraints Influence Consumer Behavior: An Integrative Framework
inferredcites →https://doi.org/10.1002/jcpy.1181openalex-snapshot
Preference for Human (vs. Robotic) Labor is Stronger in Symbolic Consumption Contexts
inferredcites →https://doi.org/10.1002/jcpy.1373openalex-snapshot
Perceived corruption reduces algorithm aversion
inferredcites →https://doi.org/10.1002/mar.21671openalex-snapshot
The impact of socioeconomic status on preferences for sustainable luxury brands
inferredcites →https://doi.org/10.1007/978-3-031-88067-4_21openalex-snapshot
Task-Dependent Algorithm Aversion
inferredcites →https://doi.org/10.1007/s11747-020-00762-yopenalex-snapshot
Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI
inferredcites →https://doi.org/10.1007/s11747-022-00862-xopenalex-snapshot
Robots do not judge: service robots can alleviate embarrassment in service encounters
inferredcites →https://doi.org/10.1007/s12525-020-00434-3openalex-snapshot
Man vs machine: examining the three themes of service robotics in tourism and hospitality
inferredcites →https://doi.org/10.1016/j.ausmj.2020.03.005openalex-snapshot
AI Customer Service: Task Complexity, Problem-Solving Ability, and Usage Intention
inferredcites →https://doi.org/10.1016/j.chb.2018.11.045openalex-snapshot
Are robots becoming unpopular? Changes in attitudes towards autonomous robotic systems in Europe
inferredcites →https://doi.org/10.1016/j.copsyc.2019.07.043openalex-snapshot
The effects of low socioeconomic status on decision-making processes: power, status and hierarchy
inferredcites →https://doi.org/10.1016/j.ijhm.2020.102795openalex-snapshot
Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic
inferredcites →https://doi.org/10.1016/j.ijresmar.2023.06.005openalex-snapshot
How culture shapes consumer responses to anthropomorphic products
inferredcites →https://doi.org/10.1016/j.jbusres.2006.06.003openalex-snapshot
Using the technology acceptance model to explain how attitudes determine Internet usage: The role of perceived access barriers and demographics
inferredcites →https://doi.org/10.1016/j.jbusres.2014.02.002openalex-snapshot
For our valued customers only: Examining consumer responses to preferential treatment practices
inferredcites →https://doi.org/10.1016/j.jbusres.2019.10.034openalex-snapshot
‘Digital divide’ among European entrepreneurs: Which types benefit most from ICT implementation?
inferredcites →https://doi.org/10.1016/j.jbusres.2021.01.037openalex-snapshot
A cross-category analysis of dispositional drivers of technology adoption
inferredcites →https://doi.org/10.1016/j.jretconser.2022.103002openalex-snapshot
The impact of service robots in retail: Exploring the effect of novelty priming on consumer behavior
inferredcites →https://doi.org/10.1016/j.jretconser.2022.103205openalex-snapshot
A glimpse of the future retail customer experience – Guidelines for research and practice
inferredcites →https://doi.org/10.1016/j.tourman.2020.104242openalex-snapshot
Service robots or human staff: How social crowding shapes tourist preferences
inferredcites →https://doi.org/10.1037//0278-6133.19.6.586openalex-snapshot
Relationship of subjective and objective social status with psychological and physiological functioning: Preliminary data in healthy, White women.
inferredcites →https://doi.org/10.1037/0022-3514.95.1.111openalex-snapshot
Power and the objectification of social targets.
inferredcites →https://doi.org/10.1037/0033-295x.110.2.265openalex-snapshot
Power, approach, and inhibition.
inferredcites →https://doi.org/10.1037/a0016357openalex-snapshot
Social class, sense of control, and social explanation.
inferredcites →https://doi.org/10.1037/a0020092openalex-snapshot
Having less, giving more: The influence of social class on prosocial behavior.
inferredcites →https://doi.org/10.1037/a0022403openalex-snapshot
The influence of mortality and socioeconomic status on risk and delayed rewards: A life history theory approach.
inferredcites →https://doi.org/10.1037/a0028756openalex-snapshot
Social class, solipsism, and contextualism: How the rich are different from the poor.
inferredcites →https://doi.org/10.1037/a0029673openalex-snapshot
Class, chaos, and the construction of community.
inferredcites →https://doi.org/10.1037/pspi0000008openalex-snapshot
Social class, power, and selfishness: When and why upper and lower class individuals behave unethically.
inferredcites →https://doi.org/10.1093/jcr/ucaa041openalex-snapshot
Assimilating and Differentiating: The Curvilinear Effect of Social Class on Green Consumption
inferredcites →https://doi.org/10.1093/jcr/ucx091openalex-snapshot
Feeling Economically Stuck: The Effect of Perceived Economic Mobility and Socioeconomic Status on Variety Seeking
inferredcites →https://doi.org/10.1093/jcr/ucz013openalex-snapshot
Resistance to Medical Artificial Intelligence
inferredcites →https://doi.org/10.1108/10662240310478222openalex-snapshot
Technology acceptance model for wireless Internet
inferredcites →https://doi.org/10.1108/ejm-09-2019-970openalex-snapshot
Customer engagement in evolving technological environments: synopsis and guiding propositions
inferredcites →https://doi.org/10.1108/ijoem-05-2021-0804openalex-snapshot
The impact of social class and service type on preference for AI service robots
inferredcites →https://doi.org/10.1108/ir-01-2019-0023openalex-snapshot
Strong prospects for robots in retail
inferredcites →https://doi.org/10.1108/josm-12-2020-0435openalex-snapshot
Service robots, agency and embarrassing service encounters
inferredcites →https://doi.org/10.1108/josm-12-2021-0488openalex-snapshot
Living and Working with Service Robots: A TCCM Analysis and Considerations for Future Research
inferredcites →https://doi.org/10.1108/jsm-01-2019-0047openalex-snapshot
Artificial intelligence: disrupting what we know about services
inferredcites →https://doi.org/10.1108/jsm-03-2021-0096openalex-snapshot
Editorial: When service technologies and human experiences intersect
inferredcites →https://doi.org/10.1108/jsm-05-2020-0162openalex-snapshot
Who do you choose? Comparing perceptions of human vs robo-advisor in the context of financial services
inferredcites →https://doi.org/10.1108/jsm-05-2022-0169openalex-snapshot
Where is customer experience (CX) research heading? A personal commentary
inferredcites →https://doi.org/10.1109/ro-man13407.2008openalex-snapshot
RO-MAN 2008 - The 17th IEEE International Symposium on Robot and Human Interactive Communication
inferredcites →https://doi.org/10.1109/roman.2009.5326292openalex-snapshot
Age and gender factors in user acceptance of healthcare robots
inferredcites →https://doi.org/10.1109/tamd.2011.2178846openalex-snapshot
Are Robots Appropriate for Troublesome and Communicative Tasks in a City Environment?
inferredcites →https://doi.org/10.1111/bjso.12251openalex-snapshot
The psychology of social class: How socioeconomic status impacts thought, feelings, and behaviour
inferredcites →https://doi.org/10.1111/j.1467-9280.2008.02251.xopenalex-snapshot
Signs of Socioeconomic Status
inferredcites →https://doi.org/10.1126/science.aab3782openalex-snapshot
Democratizing education? Examining access and usage patterns in massive open online courses
inferredcites →https://doi.org/10.1177/0020764014565405openalex-snapshot
Self-esteem and fear of negative evaluation as mediators between family socioeconomic status and social anxiety in Chinese emerging adults
inferredcites →https://doi.org/10.1177/0022242920957347openalex-snapshot
Artificial Intelligence in Utilitarian vs. Hedonic Contexts: The “Word-of-Machine” Effect
inferredcites →https://doi.org/10.1177/002224299606000203openalex-snapshot
The Behavioral Consequences of Service Quality
inferredcites →https://doi.org/10.1177/0022243718822827openalex-snapshot
Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses
inferredcites →https://doi.org/10.1177/00222437221094301openalex-snapshot
The Price Entitlement Effect: When and Why High Price Entitles Consumers to Purchase Socially Costly Products
inferredcites →https://doi.org/10.1177/00222437221097100openalex-snapshot
Expected Socioeconomic-Status-Based Discrimination Reduces Price Sensitivity Among the Poor
inferredcites →https://doi.org/10.1177/00222437221130721openalex-snapshot
How Consumers Respond to Embarrassing Service Encounters: A Dehumanization Perspective
inferredcites →https://doi.org/10.1177/0146167213501699openalex-snapshot
Wealth and the Inflated Self
inferredcites →https://doi.org/10.1177/0146167220916633openalex-snapshot
The Psychology of Entrenched Privilege: High Socioeconomic Status Individuals From Affluent Backgrounds Are Uniquely High in Entitlement
inferredcites →https://doi.org/10.1177/01461672211016187openalex-snapshot
Assumptions About Algorithms’ Capacity for Discrimination
inferredcites →https://doi.org/10.1177/0956797610387613openalex-snapshot
Social Class, Contextualism, and Empathic Accuracy
inferredcites →https://doi.org/10.1177/0956797612451471openalex-snapshot
When the Economy Falters, Do People Spend or Save? Responses to Resource Scarcity Depend on Childhood Environments
inferredcites →https://doi.org/10.1177/0956797616667721openalex-snapshot
Social Class and the Motivational Relevance of Other Human Beings
inferredcites →https://doi.org/10.1177/0963721411414654openalex-snapshot
Social Class as Culture
inferredcites →https://doi.org/10.1177/1094670506295850openalex-snapshot
Differential Effects of Preferential Treatment Levels on Relational Outcomes
inferredcites →https://doi.org/10.1177/1094670514539730openalex-snapshot
An Updated and Streamlined Technology Readiness Index
inferredcites →https://doi.org/10.1177/1094670520902266openalex-snapshot
Engaged to a Robot? The Role of AI in Service
inferredcites →https://doi.org/10.1287/mnsc.35.8.982openalex-snapshot
User Acceptance of Computer Technology: A Comparison of Two Theoretical Models
inferredcites →https://doi.org/10.2307/2094408openalex-snapshot
An Interpretation of the Relation Between Objective and Subjective Social Status
inferredcites →https://doi.org/10.25300/misq/2019/14569openalex-snapshot
Investigating the Relationship Between Medical Crowdfunding and Personal Bankruptcy in the United States: Evidence of a Digital Divide1

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

inferred← citeshttps://doi.org/10.1002/cb.70025openalex-snapshot
Is New Technology Worth It? Exploring Positive and Negative Effects When New Technology Meets Consumers
inferred← citeshttps://doi.org/10.1007/s10799-025-00459-0openalex-snapshot
An empirical exploration of the antecedents to consumer acceptance of refurbished digital products
inferred← citeshttps://doi.org/10.1016/j.jbusres.2026.116244openalex-snapshot
AI service robots in physical retail: Can they reduce the intrusiveness of human retail assistants and prevent shoppers from leaving the store early?
inferred← citeshttps://doi.org/10.1016/j.jretconser.2026.104767openalex-snapshot
Face meets machine: How price promotions shape consumer preference for virtual assistants (VAs) vs. human in luxury retail
inferred← citeshttps://doi.org/10.1016/j.techsoc.2025.103173openalex-snapshot
Peeling back acceptance: An onion model of AI humanoid robot adoption in homes
inferred← citeshttps://doi.org/10.1108/jsibr-10-2025-0124openalex-snapshot
Uncovering the social impact of service robots in transformative services: conceptual typology and future research
inferred← citeshttps://doi.org/10.1108/sjme-06-2025-0193openalex-snapshot
Limited-edition packaging and brand type effects on consumer outcomes
inferred← citeshttps://doi.org/10.1109/arso68304.2026.11536122openalex-snapshot
Perception of Gendered Voice and Expressed Apology in Warehouse Robots
inferred← citeshttps://doi.org/10.1109/ro-man72286.2026.11714741openalex-snapshot
‘Sorry, I was Unable to Grab that Box’: Understanding Perception of Warehouse Robots Expressing Apology
inferred← citeshttps://doi.org/10.1177/00472875251353483openalex-snapshot
Leveraging Pricing Strategies for Destination Management: The Impact of Algorithm-Led Versus Human-led Price Discrimination on Tourist Attitudes Toward Destinations
Editorial review for independent work. ICSAC — the Institute for Complexity Science and Advanced Computing — runs a structured editorial panel for researchers publishing outside journals, and publishes on CiteStamp rails. Submission is free and goes through ORCID: icsacinstitute.org/submit.