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Pepper, just show me the way! How robotic shopping assistants should look and act
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
inferredcites →https://doi.org/10.1002/cb.1786openalex-snapshot
Anthropomorphizing brands: The role of attributed brand traits in interactive CSR communication and consumer online endorsements
inferredcites →https://doi.org/10.1002/cb.1984openalex-snapshot
Delving into brand anthropomorphisation strategies in the experiential context of name‐brand voice assistants
inferredcites →https://doi.org/10.1002/cb.2034openalex-snapshot
Chatbots in retail: How do they affect the continued use and purchase intentions of Chinese consumers?
inferredcites →https://doi.org/10.1002/cb.2112openalex-snapshot
Effects of service robots' anthropomorphism on consumers' attribution toward and forgiveness of service failure
inferredcites →https://doi.org/10.1002/cb.371openalex-snapshot
Regulatory focus and preference reversal between hedonic and utilitarian consumption
inferredcites →https://doi.org/10.1002/mar.21575openalex-snapshot
Robots should be seen and not heard…sometimes: Anthropomorphism and AI service robot interactions
inferredcites →https://doi.org/10.1002/mar.21619openalex-snapshot
AI in Marketing, Consumer Research & Psychology: A Systematic Literature Review and Research Agenda
inferredcites →https://doi.org/10.1007/bf00436035openalex-snapshot
Measuring the hedonic and utilitarian sources of consumer attitudes
inferredcites →https://doi.org/10.1007/s10551-013-1918-5openalex-snapshot
Perceived Reasonableness and Morals in Service Encounters
inferredcites →https://doi.org/10.1007/s11747-010-0204-7openalex-snapshot
Benefits and challenges of conducting multiple methods research in marketing
inferredcites →https://doi.org/10.1007/s11747-017-0560-7openalex-snapshot
Cost-effective service excellence
inferredcites →https://doi.org/10.1007/s11747-018-0581-xopenalex-snapshot
Unstructured data in marketing
inferredcites →https://doi.org/10.1007/s11747-018-0608-3openalex-snapshot
Relationship journeys in the internet of things: a new framework for understanding interactions between consumers and smart objects
inferredcites →https://doi.org/10.1007/s11747-018-0621-6openalex-snapshot
Online relationship marketing
inferredcites →https://doi.org/10.1007/s11747-019-00696-0openalex-snapshot
How artificial intelligence will change the future of marketing
inferredcites →https://doi.org/10.1007/s11747-020-00762-yopenalex-snapshot
Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI
inferredcites →https://doi.org/10.1007/s11747-020-00764-wopenalex-snapshot
The importance of behavioral outcomes
inferredcites →https://doi.org/10.1007/s11747-022-00856-9openalex-snapshot
Trojan horse or useful helper? A relationship perspective on artificial intelligence assistants with humanlike features
inferredcites →https://doi.org/10.1007/s11747-022-00892-5openalex-snapshot
Artificial empathy in marketing interactions: Bridging the human-AI gap in affective and social customer experience
inferredcites →https://doi.org/10.1007/s12144-021-02298-yopenalex-snapshot
More than appearance: the uncanny valley effect changes with a robot’s mental capacity
inferredcites →https://doi.org/10.1007/s12369-018-0502-7openalex-snapshot
The Social Perception of Humanoid and Non-Humanoid Robots: Effects of Gendered and Machinelike Features
inferredcites →https://doi.org/10.1007/s13162-022-00240-4openalex-snapshot
Robots in retail: Rolling out the Whiz
inferredcites →https://doi.org/10.1016/j.annals.2021.103324openalex-snapshot
Friendly or competent? The effects of perception of robot appearance and service context on usage intention
inferredcites →https://doi.org/10.1016/j.biocon.2019.108297openalex-snapshot
How anthropomorphism is changing the social context of modern wildlife conservation
inferredcites →https://doi.org/10.1016/j.chb.2017.02.064openalex-snapshot
Shopping with a robotic companion
inferredcites →https://doi.org/10.1016/j.chb.2019.07.031openalex-snapshot
The uncanny of mind in a machine: Humanoid robots as tools, agents, and experiencers
inferredcites →https://doi.org/10.1016/j.cirp.2011.03.091openalex-snapshot
Integrating comprehensive customer requirements into product design
inferredcites →https://doi.org/10.1016/j.cognition.2012.06.007openalex-snapshot
Feeling robots and human zombies: Mind perception and the uncanny valley
inferredcites →https://doi.org/10.1016/j.ijresmar.2019.01.010openalex-snapshot
Seeing the wood for the trees: How machine learning can help firms in identifying relevant electronic word-of-mouth in social media
inferredcites →https://doi.org/10.1016/j.ijresmar.2020.04.005openalex-snapshot
Machine learning and AI in marketing – Connecting computing power to human insights
inferredcites →https://doi.org/10.1016/j.intmar.2020.03.001openalex-snapshot
Frontline Cyborgs at Your Service: How Human Enhancement Technologies Affect Customer Experiences in Retail, Sales, and Service Settings
inferredcites →https://doi.org/10.1016/j.jbusres.2012.01.006openalex-snapshot
Using mixed methods designs in the Journal of Business Research, 1990–2010
inferredcites →https://doi.org/10.1016/j.jbusres.2015.07.001openalex-snapshot
Big Data consumer analytics and the transformation of marketing
inferredcites →https://doi.org/10.1016/j.jbusres.2018.07.022openalex-snapshot
Examining an asymmetric effect between online customer reviews emphasis and overall satisfaction determinants
inferredcites →https://doi.org/10.1016/j.jbusres.2020.02.007openalex-snapshot
Letting go or getting back: How organization culture shapes frontline employee response to customer incivility
inferredcites →https://doi.org/10.1016/j.jbusres.2020.04.030openalex-snapshot
Customer service chatbots: Anthropomorphism and adoption
inferredcites →https://doi.org/10.1016/j.jdmm.2021.100645openalex-snapshot
An improvement or a gimmick? The importance of user perceived values, previous experience, and industry context in human–robot service interaction
inferredcites →https://doi.org/10.1016/j.robot.2013.07.007openalex-snapshot
Exploring influencing variables for the acceptance of social robots
inferredcites →https://doi.org/10.1016/j.tim.2016.11.008openalex-snapshot
Disentangling Interactions in the Microbiome: A Network Perspective
inferredcites →https://doi.org/10.1016/s0921-8890(02)00374-3openalex-snapshot
Anthropomorphism and the social robot
inferredcites →https://doi.org/10.1027/2151-2604/a000486openalex-snapshot
Human-Like Robots and the Uncanny Valley
inferredcites →https://doi.org/10.1037/0033-295x.114.4.864openalex-snapshot
On seeing human: A three-factor theory of anthropomorphism.
inferredcites →https://doi.org/10.1037/gpr0000056openalex-snapshot
The Uncanny Valley: Existence and Explanations
inferredcites →https://doi.org/10.1057/kmrp.2008.19openalex-snapshot
Instance-based cognitive mapping: a process for discovering a knowledge worker's tacit mental model
inferredcites →https://doi.org/10.1057/palgrave.ejis.3000699openalex-snapshot
Focusing the research agenda on burnout in IT: social representations of burnout in the profession
inferredcites →https://doi.org/10.1075/is.17.3.04vlaopenalex-snapshot
The Effects of Exposure to Different Social Robots on Attitudes toward Preferences
inferredcites →https://doi.org/10.1080/00913367.2001.10673643openalex-snapshot
Advertising's Influence on Subsequent Product Trial Processing
inferredcites →https://doi.org/10.1080/00913367.2016.1217810openalex-snapshot
Mistaken Inferences from Advertising Conversations: A Modest Research Agenda
inferredcites →https://doi.org/10.1080/08959285.2011.614302openalex-snapshot
Cross-National Explorations of the Impact of Affect at Work Using the State-Trait Emotion Measure: A Coordinated Series of Studies in the United States, China, and Romania
inferredcites →https://doi.org/10.1080/19368623.2019.1639095openalex-snapshot
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? – The moderating role of consumer technology self-efficacy and interdependent self-construal
inferredcites →https://doi.org/10.1086/208978openalex-snapshot
Consumer Reactions to Product Failure: An Attributional Approach
inferredcites →https://doi.org/10.1086/209376openalex-snapshot
Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value
inferredcites →https://doi.org/10.1086/656570openalex-snapshot
The Locus of Choice: Personal Causality and Satisfaction with Hedonic and Utilitarian Decisions
inferredcites →https://doi.org/10.1108/josm-04-2018-0119openalex-snapshot
Brave new world: service robots in the frontline
inferredcites →https://doi.org/10.1108/josm-10-2020-0372openalex-snapshot
The service triad: an empirical study of service robots, customers and frontline employees
inferredcites →https://doi.org/10.1108/jsm-01-2018-0045openalex-snapshot
Trust in humanoid robots: implications for services marketing
inferredcites →https://doi.org/10.1108/jsm-02-2018-0080openalex-snapshot
Value of social robots in services: social cognition perspective
inferredcites →https://doi.org/10.1108/jsm-12-2014-0402openalex-snapshot
How does customer orientation influence authentic emotional display?
inferredcites →https://doi.org/10.1108/jstp-04-2019-0088openalex-snapshot
Service Robots, Customers, and Service Employees: What Can We Learn from the Academic Literature and Where are the Gaps?
inferredcites →https://doi.org/10.1109/iros.2008.4650714openalex-snapshot
What do people expect from robots?
inferredcites →https://doi.org/10.1109/mra.2012.2192811openalex-snapshot
The Uncanny Valley [From the Field]
inferredcites →https://doi.org/10.1109/roman.2003.1251796openalex-snapshot
Matching robot appearance and behavior to tasks to improve human-robot cooperation
inferredcites →https://doi.org/10.1111/jpim.12523openalex-snapshot
Innovation and Design in the Age of Artificial Intelligence
inferredcites →https://doi.org/10.1126/science.1134475openalex-snapshot
Dimensions of Mind Perception
inferredcites →https://doi.org/10.1177/001316446002000104openalex-snapshot
A Coefficient of Agreement for Nominal Scales
inferredcites →https://doi.org/10.1177/0022242919888477openalex-snapshot
A Theories-in-Use Approach to Building Marketing Theory
inferredcites →https://doi.org/10.1177/0022242920957347openalex-snapshot
Artificial Intelligence in Utilitarian vs. Hedonic Contexts: The “Word-of-Machine” Effect
inferredcites →https://doi.org/10.1177/0022243718822827openalex-snapshot
Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses
inferredcites →https://doi.org/10.1177/0092070396244006openalex-snapshot
When Consumers Complain: A Path Analysis of the Key Antecedents of Consumer Complaint Response Estimates
inferredcites →https://doi.org/10.1177/1094670516662352openalex-snapshot
Factors Influencing the Acceptance of Self-Service Technologies
inferredcites →https://doi.org/10.1177/1094670519842334openalex-snapshot
Service Robots: Drivers of Perceived Responsibility for Service Outcomes
inferredcites →https://doi.org/10.1177/1094670519878880openalex-snapshot
Service-Sales Ambidexterity: Evidence, Practice, and Opportunities for Future Research
inferredcites →https://doi.org/10.1177/1094670520902266openalex-snapshot
Engaged to a Robot? The Role of AI in Service
inferredcites →https://doi.org/10.1177/1094670520933354openalex-snapshot
Replaced by a Robot: Service Implications in the Age of the Machine
inferredcites →https://doi.org/10.1177/135910457000100301openalex-snapshot
Back-Translation for Cross-Cultural Research
inferredcites →https://doi.org/10.1177/1609406919899220openalex-snapshot
Intercoder Reliability in Qualitative Research: Debates and Practical Guidelines
inferredcites →https://doi.org/10.1177/2051570716643961openalex-snapshot
Must smart objects look human? Study of the impact of anthropomorphism on the acceptance of companion robots
inferredcites →https://doi.org/10.1186/s13673-017-0119-0openalex-snapshot
Improving the interactive genetic algorithm for customer-centric product design by automatically scoring the unfavorable designs
inferredcites →https://doi.org/10.1509/jmkg.75.3.132openalex-snapshot
It's Got the Look: The Effect of Friendly and Aggressive “Facial” Expressions on Product Liking and Sales
inferredcites →https://doi.org/10.1509/jmkr.37.1.60.18718openalex-snapshot
Consumer Choice between Hedonic and Utilitarian Goods
inferredcites →https://doi.org/10.1509/jmkr.40.3.310.19238openalex-snapshot
Measuring the Hedonic and Utilitarian Dimensions of Consumer Attitude
inferredcites →https://doi.org/10.1521/soco.2008.26.2.169openalex-snapshot
Anthropomorphic Interactions with a Robot and Robot–like Agent
inferredcites →https://doi.org/10.17705/1jais.00433openalex-snapshot
Guidelines for Conducting Mixed-methods Research: An Extension and Illustration
inferredcites →https://doi.org/10.2307/25148660openalex-snapshot
User Acceptance of Hedonic Information Systems1
inferredcites →https://doi.org/10.2307/2529310openalex-snapshot
The Measurement of Observer Agreement for Categorical Data
inferredcites →https://doi.org/10.2753/mtp1069-6679180403openalex-snapshot
Emotional Responses on Initial Exposure to a Hedonic or Utilitarian Description of a Radical Innovation
inferredcites →https://doi.org/10.4108/icst.pervasivehealth2010.8892openalex-snapshot
Acceptance and use of a social robot by elderly users in a domestic environment
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
inferred← citeshttps://doi.org/10.1002/cb.2413openalex-snapshot
The Impact of Consumer Socioeconomic Status on Their Preferences for Human Versus Robot Service Agents in Luxury Shopping Contexts
inferred← citeshttps://doi.org/10.1016/j.ijhcs.2025.103577openalex-snapshot
Help please! Deriving social support from Geminoid DK, Pepper, and AIBO as companion robots
inferred← citeshttps://doi.org/10.1016/j.jbusres.2026.116244openalex-snapshot
AI service robots in physical retail: Can they reduce the intrusiveness of human retail assistants and prevent shoppers from leaving the store early?
inferred← citeshttps://doi.org/10.1080/08853134.2025.2566042openalex-snapshot
Charting the course in sales analytics: Industry insights, Academic progress, and research roadmaps
inferred← citeshttps://doi.org/10.1080/10447318.2024.2426740openalex-snapshot
A Systematic Review of Social Robots in Shopping Environments
inferred← citeshttps://doi.org/10.1080/13527266.2026.2720664openalex-snapshot
AI in sales communications: Research and practitioner insights for the future
inferred← citeshttps://doi.org/10.1108/ijchm-02-2025-0218openalex-snapshot
Is compensation necessary to recover robotic service failures? The role of attribution and rapport in restaurants
inferred← citeshttps://doi.org/10.1108/imds-09-2024-0950openalex-snapshot
Evolution and future agenda of service robot research: a computer-assisted qualitative data analysis approach
inferred← citeshttps://doi.org/10.1111/ijcs.70066openalex-snapshot
Anthropomorphism of Artificial Intelligence Service Agent and Consumer Responses: A Systematic Literature Review and Future Research Agenda
inferred← citeshttps://doi.org/10.1111/ijcs.70208openalex-snapshot
Customer–Robot Interaction Beyond the First Encounter: A Reciprocal Framework and Quadrant Model for Value Co‐Creation
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