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Consumers' promotion focus mitigates the negative effects of chatbots on purchase likelihood
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
inferredcites →https://doi.org/10.1002/bdm.2155openalex-snapshot
A systematic review of algorithm aversion in augmented decision making
inferredcites →https://doi.org/10.1002/bdm.741openalex-snapshot
What People Want From Their Professionals: Attitudes Toward Decision‐making Strategies
inferredcites →https://doi.org/10.1002/cb.1974openalex-snapshot
The effect of AI quality on customer experience and brand relationship
inferredcites →https://doi.org/10.1002/dir.20089openalex-snapshot
Smart versus knowledgeable online recommendation agents
inferredcites →https://doi.org/10.1002/ejsp.27openalex-snapshot
Achievement orientations from subjective histories of success: Promotion pride versus prevention pride
inferredcites →https://doi.org/10.1002/jcpy.1317openalex-snapshot
How regulatory focus–mode fit impacts variety‐seeking
inferredcites →https://doi.org/10.1002/jcpy.1330openalex-snapshot
The rise of chatbots: The effect of using chatbot agents on consumers' responses to request rejection
inferredcites →https://doi.org/10.1002/jcpy.1356openalex-snapshot
The Metaverse: A new digital frontier for consumer behavior
inferredcites →https://doi.org/10.1002/mar.20516openalex-snapshot
Asymmetric Effects of Regulatory Focus on Expected Desirability and Feasibility of Embracing Self‐Service Technologies
inferredcites →https://doi.org/10.1002/mar.21407openalex-snapshot
An empirical study on anthropomorphism and engagement with disembodied AIs and consumers' re‐use behavior
inferredcites →https://doi.org/10.1002/mar.21491openalex-snapshot
Factors influencing users' adoption and use of conversational agents: A systematic review
inferredcites →https://doi.org/10.1002/mar.21498openalex-snapshot
When do you trust AI? The effect of number presentation detail on consumer trust and acceptance of AI recommendations
inferredcites →https://doi.org/10.1002/mar.21548openalex-snapshot
Creepiness: Its antecedents and impact on loyalty when interacting with a chatbot
inferredcites →https://doi.org/10.1002/mar.21619openalex-snapshot
AI in Marketing, Consumer Research & Psychology: A Systematic Literature Review and Research Agenda
inferredcites →https://doi.org/10.1002/mar.21723openalex-snapshot
Buffer bots: The role of virtual service agents in mitigating negative effects when service fails
inferredcites →https://doi.org/10.1002/mar.21767openalex-snapshot
Metaverse marketing: How the metaverse will shape the future of consumer research and practice
inferredcites →https://doi.org/10.1002/mar.21813openalex-snapshot
I, chatbot! the impact of anthropomorphism and gaze direction on willingness to disclose personal information and behavioral intentions
inferredcites →https://doi.org/10.1002/mar.21873openalex-snapshot
Consumer engagement with AI‐powered voice assistants: A behavioral reasoning perspective
inferredcites →https://doi.org/10.1007/978-0-387-85820-3openalex-snapshot
Recommender Systems Handbook
inferredcites →https://doi.org/10.1007/978-3-030-36737-4_19openalex-snapshot
Exploring the Use of Chatbots in Hotels: Technology Providers’ Perspective
inferredcites →https://doi.org/10.1007/978-3-030-39540-7_12openalex-snapshot
Exploring Age Differences in Motivations for and Acceptance of Chatbot Communication in a Customer Service Context
inferredcites →https://doi.org/10.1007/978-3-031-88067-4_21openalex-snapshot
Task-Dependent Algorithm Aversion
inferredcites →https://doi.org/10.1007/s11002-019-09485-9openalex-snapshot
Eliza in the uncanny valley: anthropomorphizing consumer robots increases their perceived warmth but decreases liking
inferredcites →https://doi.org/10.1007/s11002-019-09499-3openalex-snapshot
Speciesism: an obstacle to AI and robot adoption
inferredcites →https://doi.org/10.1007/s12369-013-0178-yopenalex-snapshot
Social Robots for Long-Term Interaction: A Survey
inferredcites →https://doi.org/10.1007/s12525-020-00414-7openalex-snapshot
AI-based chatbots in customer service and their effects on user compliance
inferredcites →https://doi.org/10.1016/j.annals.2020.103114openalex-snapshot
Does a cute artificial intelligence assistant soften the blow? The impact of cuteness on customer tolerance of assistant service failure
inferredcites →https://doi.org/10.1016/j.chb.2018.03.051openalex-snapshot
Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions
inferredcites →https://doi.org/10.1016/j.chb.2021.106993openalex-snapshot
Artificial intelligence service recovery: The role of empathic response in hospitality customers’ continuous usage intention
inferredcites →https://doi.org/10.1016/j.jbef.2021.100524openalex-snapshot
Reducing algorithm aversion through experience
inferredcites →https://doi.org/10.1016/j.jbusres.2020.12.051openalex-snapshot
Enhancing chatbot effectiveness: The role of anthropomorphic conversational styles and time orientation
inferredcites →https://doi.org/10.1016/j.jbusres.2021.02.019openalex-snapshot
Digitalization as solution to environmental problems? When users rely on augmented reality-recommendation agents
inferredcites →https://doi.org/10.1016/j.jbusres.2021.03.005openalex-snapshot
How may I help you? Driving brand engagement through the warmth of an initial chatbot message
inferredcites →https://doi.org/10.1016/j.jbusres.2022.113412openalex-snapshot
It’s a Match! The effects of chatbot anthropomorphization and chatbot gender on consumer behavior
inferredcites →https://doi.org/10.1016/j.jbusres.2022.113420openalex-snapshot
Marketing in the Metaverse: Conceptual understanding, framework, and research agenda
inferredcites →https://doi.org/10.1016/j.jcps.2009.02.002openalex-snapshot
Engaging the consumer: The science and art of the value creation process
inferredcites →https://doi.org/10.1016/j.jesp.2006.05.005openalex-snapshot
Regulatory focus and investment decisions in small groups
inferredcites →https://doi.org/10.1016/j.jhtm.2021.04.008openalex-snapshot
Making the right stopover destination choice: The effect of assessment orientation on attitudinal stopover destination loyalty
inferredcites →https://doi.org/10.1016/j.jretai.2017.02.001openalex-snapshot
When Plentiful Platforms Pay Off: Assessment Orientation Moderates the Effect of Assortment Size on Choice Engagement and Product Valuation
inferredcites →https://doi.org/10.1016/j.jretconser.2017.08.007openalex-snapshot
Every step counts: When physical movement affects perceived value
inferredcites →https://doi.org/10.1016/j.jretconser.2019.03.004openalex-snapshot
Augmented reality marketing: How mobile AR-apps can improve brands through inspiration
inferredcites →https://doi.org/10.1016/j.jretconser.2019.101987openalex-snapshot
Nostalgia beats the wow-effect: Inspiration, awe and meaningful associations in augmented reality marketing
inferredcites →https://doi.org/10.1016/j.jretconser.2021.102735openalex-snapshot
AI-chatbots on the services frontline addressing the challenges and opportunities of agency
inferredcites →https://doi.org/10.1016/j.jretconser.2021.102756openalex-snapshot
Interactivity, Inspiration, and Perceived Usefulness! How retailers’ AR-apps improve consumer engagement through flow
inferredcites →https://doi.org/10.1016/j.jretconser.2022.103209openalex-snapshot
Chatbots in e-commerce: The effect of chatbot language style on customers’ continuance usage intention and attitude toward brand
inferredcites →https://doi.org/10.1016/j.jretconser.2023.103440openalex-snapshot
What (de) motivates customers to use AI-powered conversational agents for shopping? The extended behavioral reasoning perspective
inferredcites →https://doi.org/10.1016/j.obhdp.2018.12.005openalex-snapshot
Algorithm appreciation: People prefer algorithmic to human judgment
inferredcites →https://doi.org/10.1016/j.techfore.2021.121390openalex-snapshot
What influences algorithmic decision-making? A systematic literature review on algorithm aversion
inferredcites →https://doi.org/10.1016/j.techsoc.2020.101280openalex-snapshot
Understanding the attitude and intention to use smartphone chatbots for shopping
inferredcites →https://doi.org/10.1016/j.techsoc.2022.102190openalex-snapshot
Exploring the influence of artificial intelligence technology on consumer repurchase intention: The mediation and moderation approach
inferredcites →https://doi.org/10.1016/j.tourman.2023.104724openalex-snapshot
Metaverse as a disruptive technology revolutionising tourism management and marketing
inferredcites →https://doi.org/10.1016/s0065-2601(08)60381-0openalex-snapshot
Promotion and Prevention: Regulatory Focus as A Motivational Principle
inferredcites →https://doi.org/10.1037//0003-066x.52.12.1280openalex-snapshot
Beyond pleasure and pain.
inferredcites →https://doi.org/10.1037//0003-066x.55.11.1217openalex-snapshot
Making a good decision: Value from fit.
inferredcites →https://doi.org/10.1037//0022-3514.81.6.1001openalex-snapshot
The effects of promotion and prevention cues on creativity.
inferredcites →https://doi.org/10.1037/0033-295x.113.3.439openalex-snapshot
Value from hedonic experience and engagement.
inferredcites →https://doi.org/10.1037/a0019715openalex-snapshot
When risk seeking becomes a motivational necessity.
inferredcites →https://doi.org/10.1037/xge0000033openalex-snapshot
Algorithm Aversion: People Erroneously Avoid Algorithms after Seeing Them Err
inferredcites →https://doi.org/10.1080/02642069.2011.624596openalex-snapshot
Consumer participation in using online recommendation agents: effects on satisfaction, trust, and purchase intentions
inferredcites →https://doi.org/10.1080/02650487.2021.2011654openalex-snapshot
Smiling AI agents: How anthropomorphism and broad smiles increase charitable giving
inferredcites →https://doi.org/10.1080/07421222.2016.1243949openalex-snapshot
Empirical Assessment of Alternative Designs for Enhancing Different Types of Trusting Beliefs in Online Recommendation Agents
inferredcites →https://doi.org/10.1080/13683500.2020.1792854openalex-snapshot
Been there, done that: quasi-experimental evidence about how, why, and for who, a previous visit might increase stopover destination loyalty
inferredcites →https://doi.org/10.1080/15332861.2020.1863022openalex-snapshot
The Impact of Anthropomorphism on Consumers’ Purchase Decision in Chatbot Commerce
inferredcites →https://doi.org/10.1093/acprof:oso/9780199765829.001.0001openalex-snapshot
Beyond Pleasure and PainHow Motivation Works
inferredcites →https://doi.org/10.1093/jcr/ucz013openalex-snapshot
Resistance to Medical Artificial Intelligence
inferredcites →https://doi.org/10.1093/jcr/ucz038openalex-snapshot
From Atoms to Bits and Back: A Research Curation on Digital Technology and Agenda for Future Research
inferredcites →https://doi.org/10.1108/ejm-03-2017-0231openalex-snapshot
Prosocial process fit: normatively expected purchasing increases the prosocial premium
inferredcites →https://doi.org/10.1108/ijchm-07-2019-0605openalex-snapshot
How live chat assistants drive travel consumers’ attitudes, trust and purchase intentions
inferredcites →https://doi.org/10.1108/ijrdm-05-2022-0163openalex-snapshot
Using chatbots in e-retailing – how to mitigate perceived risk and enhance the flow experience
inferredcites →https://doi.org/10.1109/tkde.2005.99openalex-snapshot
Toward the next generation of recommender systems: a survey of the state-of-the-art and possible extensions
inferredcites →https://doi.org/10.1177/00222429211045687openalex-snapshot
Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions
inferredcites →https://doi.org/10.1177/002224377701400411openalex-snapshot
The Impact of Physically Attractive Models on Advertising Evaluations
inferredcites →https://doi.org/10.1177/0146167217717244openalex-snapshot
When Size Matters: Sensitivity to Missed Opportunity Size Increases With Stronger Assessment
inferredcites →https://doi.org/10.1177/1094670513501394openalex-snapshot
Using an Old Dog for New Tricks
inferredcites →https://doi.org/10.1177/1094670520904417openalex-snapshot
Bringing Service Interactions Into Focus: Prevention- Versus Promotion-Focused Customers’ Sensitivity to Employee Display Authenticity
inferredcites →https://doi.org/10.1287/mksc.2019.1192openalex-snapshot
Frontiers: Machines vs. Humans: The Impact of Artificial Intelligence Chatbot Disclosure on Customer Purchases
inferredcites →https://doi.org/10.1287/mnsc.2016.2643openalex-snapshot
Overcoming Algorithm Aversion: People Will Use Imperfect Algorithms If They Can (Even Slightly) Modify Them
inferredcites →https://doi.org/10.1509/jm.15.0007openalex-snapshot
Customer Inspiration: Conceptualization, Scale Development, and Validation
inferredcites →https://doi.org/10.1509/jmkr.44.2.251openalex-snapshot
Adoption of New and Really New Products: The Effects of Self-Regulation Systems and Risk Salience
inferredcites →https://doi.org/10.17705/1jais.00065openalex-snapshot
Trust In and Adoption of Online Recommendation Agents
inferredcites →https://doi.org/10.24251/hicss.2021.355openalex-snapshot
Resolving the Chatbot Disclosure Dilemma: Leveraging Selective Self-Presentation to Mitigate the Negative Effect of Chatbot Disclosure
inferredcites →https://doi.org/10.3389/fpsyg.2019.03061openalex-snapshot
Effectiveness of an Empathic Chatbot in Combating Adverse Effects of Social Exclusion on Mood
inferredcites →https://doi.org/10.5465/amj.2007.24161853openalex-snapshot
Sticks And Stones: Language, Face, And Online Dispute Resolution
inferredcites →https://doi.org/10.5465/amj.2013.0377openalex-snapshot
Motivated to Acquire? The Impact of CEO Regulatory Focus on Firm Acquisitions
inferredcites →https://doi.org/10.5465/amj.2016.1215openalex-snapshot
We Ask Men to Win and Women Not to Lose: Closing the Gender Gap in Startup Funding
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
inferred← citeshttps://doi.org/10.1002/cb.2381openalex-snapshot
Guest editorial for special issue on consumer decision‐making in an online context
inferred← citeshttps://doi.org/10.1002/cb.2433openalex-snapshot
Blockchain in Luxury Resale: The Impact of Blockchain Technology Through Regulatory Focus and Uncertainty Reduction Theories
inferred← citeshttps://doi.org/10.1002/cb.70004openalex-snapshot
The Effect of Celebrity Co‐Streamer Type on Consumer Behaviors in Live‐Streaming
inferred← citeshttps://doi.org/10.1002/cb.70076openalex-snapshot
Are Consumers Willing to Disclose Information to AI ‐Based Chatbot? The Roles of Anthropomorphism and Regulatory Focus
inferred← citeshttps://doi.org/10.1002/cb.70185openalex-snapshot
Chatbot or Human? Rethinking Complaint Handling in Customer Service
inferred← citeshttps://doi.org/10.1002/cb.70231openalex-snapshot
AI Chatbots Versus Human Agents for Customer Service: A Social Belonging Perspective
inferred← citeshttps://doi.org/10.1007/s12525-026-00873-4openalex-snapshot
Not all chatbots connect equally: The moderating role of chatbot type
inferred← citeshttps://doi.org/10.1016/j.jretconser.2025.104583openalex-snapshot
Self-image matters: Examining individual differences in resistance to loss framing messages
inferred← citeshttps://doi.org/10.1016/j.techsoc.2026.103498openalex-snapshot
Understanding generative AI effects on sustainable consumption outcomes: A complementary analytical approach
inferred← citeshttps://doi.org/10.1038/s41598-026-63139-1openalex-snapshot
Effects of promotional and preventive framing strategies in AI generated content on neural responses and trust
inferred← citeshttps://doi.org/10.1080/13527266.2026.2688443openalex-snapshot
Consumer perceived disrespect in chatbot-based complaint handling: A mixed-methods study
inferred← citeshttps://doi.org/10.1108/ijbm-06-2025-0424openalex-snapshot
Understanding elderly customers' resistance to AI-powered chatbots in banking
inferred← citeshttps://doi.org/10.1108/ijbm-10-2024-0647openalex-snapshot
Embracing AI advisors for making (complex) financial decisions: an experimental investigation of the role of a maximizing decision-making style
inferred← citeshttps://doi.org/10.1108/ijchm-07-2025-1101openalex-snapshot
When AI improves and impairs performance: role stress and regulatory focus in service work
inferred← citeshttps://doi.org/10.1108/ijssp-01-2025-0003openalex-snapshot
Bridging the chatbot connection: the role of AI-driven chatbot affordances in e-commerce purchase intentions
inferred← citeshttps://doi.org/10.1109/iccit65724.2025.11167304openalex-snapshot
A Quantitative Analysis of Consumer Decision Factors for Generation Z in E-Commerce
inferred← citeshttps://doi.org/10.21608/caf.2024.345623openalex-snapshot
اتجاه العملاء نحو التسوق باستخدام روبوتات المحادثة التفاعلية (Chatbots) وعلاقته بالارتباط الرقمى: الدور المعدل للخصوصية المدركة والاستغراق الشرائي
inferred← citeshttps://doi.org/10.3390/bs16081269openalex-snapshot
AI Chatbot Anthropomorphism and Consumer Decision-Making: A Dual-Pathway Calibration Model
inferred← citeshttps://doi.org/10.3390/su16156456openalex-snapshot
Sustainably Produced but Unsustainably Destroyed: Effective Price Promotion for the Sustainable Management of Unsold Inventory in Korea
inferred← citeshttps://doi.org/10.47097/piar.1562412openalex-snapshot
The Role of Artificial Intelligence in Integrated Marketing Communication: An Evaluation of ChatGPT
inferred← citeshttps://doi.org/10.56403/bejam.v4i3.437openalex-snapshot
The Influence of Digital Marketing on Generation Z's Purchase Intention Toward Green Products: The Mediating Roles of Green Brand Trust and Brand Image at The Body Shop Bandung Indonesia
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