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An empirical study on anthropomorphism and engagement with disembodied AIs and consumers' re‐use behavior
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
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Dead Or Alive? The Development, Trajectory And Future Of Technology Adoption Research.
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Incoming claims: where this work appears in other papers’ reference lists and arguments.
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AI-generated summaries in E-commerce: a dual-process perspective on AIGS type and anthropomorphism as a moderator
inferred← citeshttps://doi.org/10.1016/j.ijhm.2023.103682openalex-snapshot
The role of robots in the service industry: Factors affecting human-robot interactions
inferred← citeshttps://doi.org/10.1016/j.ijhm.2025.104182openalex-snapshot
Individual-, task-, and technology-fit perspective of autonomous delivery robots confirmation and adoption in smart cities
inferred← citeshttps://doi.org/10.1016/j.ijhm.2025.104188openalex-snapshot
Robo-tipping with a purpose: The role of perceived fairness, altruistic motives, and perception of the organization
inferred← citeshttps://doi.org/10.1016/j.ijhm.2025.104537openalex-snapshot
From human to AI: Understanding the impact of voice AI on consumers’ food choices
inferred← citeshttps://doi.org/10.1016/j.ijinfomgt.2021.102413openalex-snapshot
Psychological determinants of users’ adoption and word-of-mouth recommendations of smart voice assistants
inferred← citeshttps://doi.org/10.1016/j.jbusres.2022.01.015openalex-snapshot
“Alexa, let’s talk about my productivity”: The impact of digital assistants on work productivity
inferred← citeshttps://doi.org/10.1016/j.jbusres.2022.04.045openalex-snapshot
Ability is in the eye of the beholder: How context and individual factors shape consumer perceptions of digital assistant ability
inferred← citeshttps://doi.org/10.1016/j.jbusres.2022.113462openalex-snapshot
Family firms’ characteristics and consumer behaviour: An enquiry into millennials’ purchase intention in the online channel
inferred← citeshttps://doi.org/10.1016/j.jbusres.2023.113838openalex-snapshot
Artificial intelligence empowered conversational agents: A systematic literature review and research agenda
inferred← citeshttps://doi.org/10.1016/j.jbusres.2024.114566openalex-snapshot
Empathic voice assistants: Enhancing consumer responses in voice commerce
inferred← citeshttps://doi.org/10.1016/j.jbusres.2024.114940openalex-snapshot
Betrayed by AI: How perceived betrayal by a virtual assistant affects consumers’ purchase intentions for recommended products
inferred← citeshttps://doi.org/10.1016/j.jbusres.2025.115686openalex-snapshot
None of my business: The impact of anthropomorphism on helping behavior in access-based consumption
inferred← citeshttps://doi.org/10.1016/j.jbusres.2026.116091openalex-snapshot
I hereby consent: Leveraging consent management and chatbot anthropomorphism to influence information disclosure and usage intentions
inferred← citeshttps://doi.org/10.1016/j.jretconser.2021.102735openalex-snapshot
AI-chatbots on the services frontline addressing the challenges and opportunities of agency
inferred← citeshttps://doi.org/10.1016/j.jretconser.2022.103220openalex-snapshot
Curb your enthusiasm: Examining the customer experience with Alexa and its marketing outcomes
inferred← citeshttps://doi.org/10.1016/j.jretconser.2023.103264openalex-snapshot
Chatbots or me? Consumers’ switching between human agents and conversational agents
inferred← citeshttps://doi.org/10.1016/j.jretconser.2023.103659openalex-snapshot
Hey Google, I trust you! The consequences of brand anthropomorphism in voice-based artificial intelligence contexts
inferred← citeshttps://doi.org/10.1016/j.jretconser.2024.104087openalex-snapshot
AI assistant is my new best friend! Role of emotional disclosure, performance expectations and intention to reuse
inferred← citeshttps://doi.org/10.1016/j.jretconser.2024.104146openalex-snapshot
We match! Building online brand engagement behaviours through emotional and rational processes
inferred← citeshttps://doi.org/10.1016/j.jretconser.2025.104254openalex-snapshot
Chatbots at the frontline: Unveiling antecedents of customers’ willingness to accept chatbot intervention in service recovery
inferred← citeshttps://doi.org/10.1016/j.jretconser.2026.104886openalex-snapshot
The digital afterlife: Navigating the ethical and temporal boundaries of grieftech perceptions and usage intentions
inferred← citeshttps://doi.org/10.1016/j.procs.2024.10.131openalex-snapshot
Emotional Dependence Path of Artificial Intelligence Chatbot Based on Structural Equation Modeling
inferred← citeshttps://doi.org/10.1016/j.sbr.2025.100014openalex-snapshot
“Hey AI, should I buy this stock?” – Trust, technology, and the rise of the young investor
inferred← citeshttps://doi.org/10.1016/j.techfore.2021.120763openalex-snapshot
The effects of anthropomorphism presence and the marketing mix have on retail app continuance use intention
inferred← citeshttps://doi.org/10.1016/j.techfore.2022.121711openalex-snapshot
Alexa, what's on my shopping list? Transforming customer experience with digital voice assistants
inferred← citeshttps://doi.org/10.1016/j.techfore.2023.122830openalex-snapshot
The future is now? Consumers' paradoxical expectations of human-like service robots
inferred← citeshttps://doi.org/10.1016/j.techfore.2023.122831openalex-snapshot
Service robot verbalization in service processes with moral implications and its impact on satisfaction
inferred← citeshttps://doi.org/10.1016/j.techfore.2023.122921openalex-snapshot
Can AI chatbots help retain customers? An integrative perspective using affordance theory and service-domain logic
inferred← citeshttps://doi.org/10.1016/j.techfore.2023.122972openalex-snapshot
Can transactional use of AI-controlled voice assistants for service delivery pickup pace in the near future? A social learning theory (SLT) perspective
inferred← citeshttps://doi.org/10.1016/j.techfore.2025.124004openalex-snapshot
Deploying artificial intelligence for healthcare: An empirical study on the patients' usage of health care service and AI's anthropomorphic structure form
inferred← citeshttps://doi.org/10.1016/j.techfore.2025.124259openalex-snapshot
AI driver or assistant? The impact of gendered interfaces on disempowerment dynamics in fully autonomous vehicles
inferred← citeshttps://doi.org/10.1016/j.techsoc.2023.102244openalex-snapshot
How do consumers react to chatbots' humorous emojis in service failures
inferred← citeshttps://doi.org/10.1016/j.techsoc.2023.102362openalex-snapshot
Are users willing to embrace ChatGPT? Exploring the factors on the acceptance of chatbots from the perspective of AIDUA framework
inferred← citeshttps://doi.org/10.1016/j.techsoc.2026.103578openalex-snapshot
How metaverse influencers shape electronic word-of-mouth: Credibility, attractiveness, and parasocial relationships across cultures and gender
inferred← citeshttps://doi.org/10.1016/j.teler.2024.100127openalex-snapshot
Artificial intelligence research: A review on dominant themes, methods, frameworks and future research directions
inferred← citeshttps://doi.org/10.1016/j.tranpol.2026.104053openalex-snapshot
User-centered attributes influencing customer satisfaction with autonomous delivery robots in cities
inferred← citeshttps://doi.org/10.1038/s42256-024-00827-5openalex-snapshot
Dangers of speech technology for workplace diversity
inferred← citeshttps://doi.org/10.1057/s41270-023-00278-8openalex-snapshot
The influence of brand credibility and brand loyalty on customer satisfaction and continued use intention in new voice assistance services based on AI
inferred← citeshttps://doi.org/10.1057/s41270-025-00446-yopenalex-snapshot
Speaking to loyalty: a cIPMA approach to understanding AI voice assistant service outcomes
inferred← citeshttps://doi.org/10.1057/s41599-026-08081-3openalex-snapshot
Investigating the impact of chatbot interactivity on consumer behavior
inferred← citeshttps://doi.org/10.1080/0144929x.2025.2533352openalex-snapshot
Alexa, shut up! – A 2.5-year study on negatively connotated communication behaviour towards voice assistants in the family home
inferred← citeshttps://doi.org/10.1080/01616846.2026.2657189openalex-snapshot
The Role of Public Libraries in Promoting Lifelong Learning: A Study on the Use of OER Based on UTAUT2 Theory in Vietnam
inferred← citeshttps://doi.org/10.1080/02642069.2022.2048821openalex-snapshot
Anthropomorphize service robots: the role of human nature traits
inferred← citeshttps://doi.org/10.1080/02642069.2022.2161528openalex-snapshot
My new financial companion! non-linear understanding of Robo-advisory service acceptance
inferred← citeshttps://doi.org/10.1080/02642069.2025.2575165openalex-snapshot
Customer experience and chatbots disruption: current landscape and research needs
inferred← citeshttps://doi.org/10.1080/0267257x.2025.2475231openalex-snapshot
Are we human or are we voice assistants? Revealing the interplay between anthropomorphism and consumer concerns
inferred← citeshttps://doi.org/10.1080/07359683.2024.2422206openalex-snapshot
The application of artificial intelligence in health communication development: A scoping review
inferred← citeshttps://doi.org/10.1080/08839514.2026.2684087openalex-snapshot
Selective Consolidation in AI Agent Research: A Co-Citation Analysis of Its Intellectual Structure and Relevance for Human–Computer Interaction
inferred← citeshttps://doi.org/10.1080/08911762.2025.2511090openalex-snapshot
A Nuanced Picture of Young Consumers’ Motivation for Using Intelligent Voice Assistants Through a Curvilinear Analysis Lens
inferred← citeshttps://doi.org/10.1080/09593969.2023.2178023openalex-snapshot
Consumer-brand Relationships with AI Anthropomorphic Assistant: Role of Product Usage Barrier, Psychological Distance and Trust
inferred← citeshttps://doi.org/10.1080/10447318.2024.2349362openalex-snapshot
aiWOM: Artificial Intelligence Word-of-Mouth. Conceptualizing Consumer-to-AI Communication
inferred← citeshttps://doi.org/10.1080/10447318.2024.2399415openalex-snapshot
A TCCM-Based Review of Consumer Behaviour Towards Digital Voice Assistants and Future Research Agenda
inferred← citeshttps://doi.org/10.1080/10447318.2024.2413282openalex-snapshot
Voice Unbound: The Impact of Localization and Experience on Continuous Personal Voice Assistant Usage and Its Drivers
inferred← citeshttps://doi.org/10.1080/10447318.2025.2464891openalex-snapshot
Resistance to Change and Status Quo Bias Theory Applied to Adherence to Autonomous Robot Delivery Systems: A Survey in Singapore
inferred← citeshttps://doi.org/10.1080/10447318.2025.2465859openalex-snapshot
How Life-like Digital Humans in Voting Advice Applications Can Stimulate Young Voters to Inform Themselves About Politics: The Role of Familiarity and Expertise
inferred← citeshttps://doi.org/10.1080/10447318.2025.2531279openalex-snapshot
Are Digital Offspring Closer than Biological Offspring?—A Study on the Factors Influencing the Intention to Use AI Kinship Companion Customization Products
inferred← citeshttps://doi.org/10.1080/10447318.2026.2664695openalex-snapshot
Examining Negative Human–Robot Interactions: The Moderating Effect of Techno-Fear
inferred← citeshttps://doi.org/10.1080/10548408.2022.2061672openalex-snapshot
Anthropomorphism and OTA chatbot adoption: a mixed methods study
inferred← citeshttps://doi.org/10.1080/14778238.2025.2555856openalex-snapshot
Enhancing employee engagement and knowledge collecting: impact of anthropomorphic features in company generative AI systems
inferred← citeshttps://doi.org/10.1080/15332861.2020.1863023openalex-snapshot
On m-Commerce Adoption and Augmented Reality: A Study on Apparel Buying Using m-Commerce in Indian Context
inferred← citeshttps://doi.org/10.1080/17543266.2025.2584821openalex-snapshot
SustainTima: a task-oriented text-based conversational AI agent for sustainable fast fashion brands
inferred← citeshttps://doi.org/10.1080/21639159.2024.2362660openalex-snapshot
Talk to engage: The influence of smartphone voice assistants on consumers’ brand engagement
inferred← citeshttps://doi.org/10.1080/21639159.2025.2458860openalex-snapshot
The influences of aura and anthropomorphism of virtual humans on perceived interactivity and purchase intention
inferred← citeshttps://doi.org/10.1080/23311975.2025.2573191openalex-snapshot
The bibliometric landscape of emerging technology in the accounting information systems field
inferred← citeshttps://doi.org/10.1108/978-1-83608-634-520241023openalex-snapshot
Ethical AI for Retail: A Bibliometric Roadmap to Building Trust and Transparency
inferred← citeshttps://doi.org/10.1108/aaouj-09-2024-0119openalex-snapshot
Advancing open education through open-source software: examining UTAUT 2 factors in adoption and implementation
inferred← citeshttps://doi.org/10.1108/apjml-06-2024-0778openalex-snapshot
How does AI technological uncertainty affect continuance usage intention of Voice AI Assistants? A valance-based framework
inferred← citeshttps://doi.org/10.1108/apjml-09-2023-0935openalex-snapshot
Do AI-powered digital assistants influence customer emotions, engagement and loyalty? An empirical investigation
inferred← citeshttps://doi.org/10.1108/arla-03-2025-0071openalex-snapshot
Mapping artificial intelligence in marketing: insights through a two-decade analysis (2000–2024)
inferred← citeshttps://doi.org/10.1108/ccij-04-2024-0072openalex-snapshot
Anthropomorphism and diversity in virtual humans: their influence on the trust and attitudes of Gen Z consumers
inferred← citeshttps://doi.org/10.1108/el-10-2025-0432openalex-snapshot
Bridging minds and machines: the role of psychological readiness, experience, and digital competence in developing AI literacy
inferred← citeshttps://doi.org/10.1108/ijphm-09-2023-0086openalex-snapshot
Attitude and behavior towards chatbots: case of the beauty care industry
inferred← citeshttps://doi.org/10.1108/ijqss-06-2024-0079openalex-snapshot
The impact of chatbot anthropomorphism on customer experience and chatbot usage intention: a technology acceptance approach
inferred← citeshttps://doi.org/10.1108/ijqss-11-2025-0332openalex-snapshot
The use of conversational AI chatbot by Gen Z in managing financial behavior: interplay between financial knowledge and customer engagement
inferred← citeshttps://doi.org/10.1108/ijrdm-07-2024-0370openalex-snapshot
“Function or emotion?”: understanding smart shopping via voice AI based on the LVSEM approach
inferred← citeshttps://doi.org/10.1108/intr-01-2025-0116openalex-snapshot
Anthropomorphic AI traits and roles in customer journeys: a systematic review and the interaction–activation–outcome framework
inferred← citeshttps://doi.org/10.1108/jcm-05-2024-6865openalex-snapshot
Gendered AI in fully autonomous vehicles: the role of social presence and competence in building trust
inferred← citeshttps://doi.org/10.1108/jhtt-03-2021-0104openalex-snapshot
Voice assistants in hospitality: using artificial intelligence for customer service
inferred← citeshttps://doi.org/10.1108/jices-05-2025-0106openalex-snapshot
From Siri to Bixby: navigating the landscape of virtual voice assistants and their role in learning – a hybrid review
inferred← citeshttps://doi.org/10.1108/jmh-12-2022-0084openalex-snapshot
Digital humanism and artificial intelligence: the role of emotions beyond the human–machine interaction in Society 5.0
inferred← citeshttps://doi.org/10.1108/josm-01-2024-0055openalex-snapshot
It’s not only what is said, but how: how user-expressed emotions predict satisfaction with voice assistants in different contexts
inferred← citeshttps://doi.org/10.1108/josm-01-2025-0039openalex-snapshot
From smart service systems to smart service relationships (SSRs): conceptualization, dynamics, and practices
inferred← citeshttps://doi.org/10.1108/josm-02-2025-0045openalex-snapshot
Impact of task type and explanation of failure reasons on users’ willingness to forgive in generative artificial intelligence: cognitive neural mechanisms
inferred← citeshttps://doi.org/10.1108/josm-12-2021-0488openalex-snapshot
Living and Working with Service Robots: A TCCM Analysis and Considerations for Future Research
inferred← citeshttps://doi.org/10.1108/jrim-02-2021-0031openalex-snapshot
How can autonomy improve consumer experience when interacting with smart products?
inferred← citeshttps://doi.org/10.1108/jrim-10-2022-0328openalex-snapshot
“Oh, happy day!” Examining the role of AI-powered voice assistants as a positive technology in the formation of brand loyalty
inferred← citeshttps://doi.org/10.1108/jsm-07-2020-0286openalex-snapshot
Relational cohesion between users and smart voice assistants
inferred← citeshttps://doi.org/10.1108/jsm-12-2021-0444openalex-snapshot
The effects of influencer endorsement services on crowdfunding campaigns
inferred← citeshttps://doi.org/10.1108/jsocm-05-2022-0111openalex-snapshot
Bridging social marketing and technology in the disability field: an empirical study on the role of cybernetic avatar and social inclusion
inferred← citeshttps://doi.org/10.1108/md-10-2023-1966openalex-snapshot
Artificial intelligence-driven decision making and firm performance: a quantitative approach
inferred← citeshttps://doi.org/10.1108/mip-06-2023-0268openalex-snapshot
Does humanizing help? Exploring the role of anthropomorphism and privacy concerns in shoppers adoption of voice-commerce
inferred← citeshttps://doi.org/10.1108/mip-06-2024-0399openalex-snapshot
Meta-analytic insights into AI chatbots adoption in the service industry: uncovering dynamics and contextual insights using a meta-SEM approach
inferred← citeshttps://doi.org/10.1108/mip-10-2022-0466openalex-snapshot
Trust in word of voice communication: why consumers adhere to purchase recommendations made by smart voice assistants
inferred← citeshttps://doi.org/10.1108/sajbs-04-2023-0102openalex-snapshot
Analytical modeling of perceived authenticity in AI assistants: application of PLS-predict algorithm and importance-performance map analysis
inferred← citeshttps://doi.org/10.1108/tqm-01-2022-0010openalex-snapshot
“Hi! How can I help you today?”: investigating the quality of chatbots–millennials relationship within the fashion industry
inferred← citeshttps://doi.org/10.1109/access.2022.3224236openalex-snapshot
How Perceptions of Trust and Intrusiveness Affect the Adoption of Voice Activated Personal Assistants
inferred← citeshttps://doi.org/10.1109/access.2025.3598009openalex-snapshot
Exploring the Moderating Effect of Price on the Relationship Between Intention and Use of Voice Assistants
inferred← citeshttps://doi.org/10.1109/icaet63349.2025.10932324openalex-snapshot
Advancements in Conversational AI: A Survey of Chatbots and Voice Assistants
inferred← citeshttps://doi.org/10.1109/icimcis63449.2024.10957390openalex-snapshot
Enhancing Housing Property: The Mediating Role of Marketing Activities in Augmented Reality and its Impact on Purchase Intentions
inferred← citeshttps://doi.org/10.1109/tem.2022.3157976openalex-snapshot
Why Do Retail Customers Adopt Artificial Intelligence (AI) Based Autonomous Decision-Making Systems?
inferred← citeshttps://doi.org/10.1109/tem.2022.3203469openalex-snapshot
Why Do SMEs Adopt Artificial Intelligence-Based Chatbots?
inferred← citeshttps://doi.org/10.1109/tem.2025.3648018openalex-snapshot
Artificial Intelligence and Consumer Information Search: A Review, Synthesis, and Propositions
inferred← citeshttps://doi.org/10.1111/basr.70002openalex-snapshot
Exploring the frontier of anthropomorphism in AI agents: Trends and way forward
inferred← citeshttps://doi.org/10.1111/ijcs.12946openalex-snapshot
Task type's effect on attitudes towards voice assistants
inferred← citeshttps://doi.org/10.1111/ijcs.13048openalex-snapshot
Consumer responses toward smart technology: A systematic review, synthesis, and future research agenda
inferred← citeshttps://doi.org/10.1111/ijcs.70066openalex-snapshot
Anthropomorphism of Artificial Intelligence Service Agent and Consumer Responses: A Systematic Literature Review and Future Research Agenda
inferred← citeshttps://doi.org/10.1111/ijcs.70117openalex-snapshot
Anthropomorphism and Consumer Experience—Review and Future Research Agenda
inferred← citeshttps://doi.org/10.1111/ijcs.70159openalex-snapshot
The Voice of Commerce: A Systematic Review and Integrative Framework for Digital Voice Assistants
inferred← citeshttps://doi.org/10.1142/s0219877023500049openalex-snapshot
Okay Google, Good to Talk to You… Examining the Determinants Affecting Users’ Behavioral Intention for Adopting Voice Assistants: Does Technology Self-Efficacy Matter?
inferred← citeshttps://doi.org/10.1145/3600211.3604679openalex-snapshot
A Systematic Review of Ethical Concerns with Voice Assistants
inferred← citeshttps://doi.org/10.1145/3758871.3758884openalex-snapshot
Exploring the Impact of Anthropomorphism in Role-Playing AI Chatbots on Media Dependency: A Case Study of Xuanhe AI
inferred← citeshttps://doi.org/10.1177/00472875231217899openalex-snapshot
Perceived Intelligence of Artificially Intelligent Assistants for Travel: Scale Development and Validation
inferred← citeshttps://doi.org/10.1177/00472875251337718openalex-snapshot
Social Networking Site Users’ Behavioral Responses Toward Travel Destinations Promoted by Virtual Influencers: A Multiple-Model Comparison Approach
inferred← citeshttps://doi.org/10.1177/14413582231181140openalex-snapshot
The Effects of Anthropomorphised Virtual Conversational Assistants on Consumer Engagement and Trust During Service Encounters
inferred← citeshttps://doi.org/10.1177/21582440261468418openalex-snapshot
What Factors Influence Chinese EFL Learners’ Adoption of GenAI Tools for English Speaking Practice? An Extended Unified Theory of Acceptance and Use of Technology Perspective
inferred← citeshttps://doi.org/10.1371/journal.pone.0339482openalex-snapshot
The effects of human training data (HTD) explanation on purchase intention for artificial intelligence (AI) technologies
inferred← citeshttps://doi.org/10.17705/1cais.05252openalex-snapshot
Effectiveness of Health Communication Technology on Compliance Disposition of Covid-19 Guidelines
inferred← citeshttps://doi.org/10.21203/rs.3.rs-10562955/v1openalex-snapshot
Do Consumers Dream of Digital Companions? Conceptualization and Validation of the Human–AI Empathy Scale (HAES)
inferred← citeshttps://doi.org/10.2139/ssrn.4521858openalex-snapshot
Avatars in Live Streaming Commerce: The Influence of Anthropomorphism of Virtual Live Streamers on Consumers' Willingness to Accept
inferred← citeshttps://doi.org/10.24251/hicss.2022.526openalex-snapshot
Consumer Adoption of Artificial Intelligence: A Review of Theories and Antecedents
inferred← citeshttps://doi.org/10.26481/dis.20220524mpopenalex-snapshot
Enhancing service interactions with conversational agents
inferred← citeshttps://doi.org/10.29121/shodhkosh.v5.i4.2024.3320openalex-snapshot
HUMAN OR VIRTUAL: HOW THE ATTRIBUTES SHAPE THE CONSUMER ATTITUDE
inferred← citeshttps://doi.org/10.2991/978-2-38476-064-0_55openalex-snapshot
Analysis of Behavioral Intention Towards the Use of Smart Village Ogan Ilir (SVOI) Using Technology Acceptance Model (TAM) 3 Method
inferred← citeshttps://doi.org/10.3389/fcomm.2024.1380775openalex-snapshot
Adorable interactions: investigating the influence of AI voice assistant cuteness on consumer usage intentions
inferred← citeshttps://doi.org/10.3389/fpsyg.2022.993935openalex-snapshot
Application and extension of the UTAUT2 model for determining behavioral intention factors in use of the artificial intelligence virtual assistants
inferred← citeshttps://doi.org/10.3389/fpsyg.2025.1644209openalex-snapshot
Research on the influencing factors of generative artificial intelligence usage intent in post-secondary education: an empirical analysis based on the AIDUA extended model
inferred← citeshttps://doi.org/10.3389/fpubh.2026.1964252openalex-snapshot
Loneliness to consumption intention: emotional bonding and escapism in AI emotional companion app use
inferred← citeshttps://doi.org/10.3390/bs16091517openalex-snapshot
Be My Assistant or My Partner? How AI Relational Roles and Goal Distance Impact Consumers’ Intentions to Participate in Collective Sustainable Behavior
inferred← citeshttps://doi.org/10.3390/ijerph191710988openalex-snapshot
A Study on the Effectiveness of IT Application Education for Older Adults by Interaction Method of Humanoid Robots
inferred← citeshttps://doi.org/10.3390/jtaer17010011openalex-snapshot
The Impact of Chatbots on Customer Loyalty: A Systematic Literature Review
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