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Customers' value changes on robot‐serviced restaurants
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
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On the Evaluation of Structural Equation Models
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Assessing Acceptance of Assistive Social Agent Technology by Older Adults: the Almere Model
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You Want Me to Trust a ROBOT? The Development of a Human–Robot Interaction Trust Scale
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Evaluation of a Multi-robot Cafe Based on Service Quality Dimensions
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People respond better to robots than computer tablets delivering healthcare instructions
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Stimulating and sustaining interest in a language course: An experimental comparison of Chatbot and Human task partners
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Could social media help in newcomers' socialization? The moderating effect of newcomers’ utilitarian motivation
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Evaluating the consistency of immediate aesthetic perceptions of web pages
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Development and reliability of a quantitative personal hygiene assessment tool
inferredcites →https://doi.org/10.1016/j.ijhm.2018.06.010openalex-snapshot
Experienscape: expanding the concept of servicescape with a multi-stakeholder and multi-disciplinary approach (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management)
inferredcites →https://doi.org/10.1016/j.ijhm.2019.01.005openalex-snapshot
Developing and validating a service robot integration willingness scale
inferredcites →https://doi.org/10.1016/j.ijhm.2019.03.026openalex-snapshot
“How may i help you?” Says a robot: Examining language styles in the service encounter
inferredcites →https://doi.org/10.1016/j.ijinfomgt.2016.04.005openalex-snapshot
What keeps the mobile hotel booking users loyal? Investigating the roles of self-efficacy, compatibility, perceived ease of use, and perceived convenience
inferredcites →https://doi.org/10.1016/j.ijinfomgt.2018.11.005openalex-snapshot
Applying a multi-dimensional hedonic concept of intrinsic motivation on social tagging tools: A theoretical model and empirical validation
inferredcites →https://doi.org/10.1016/j.ijinfomgt.2019.01.008openalex-snapshot
The battle of Brain vs. Heart: A literature review and meta-analysis of “hedonic motivation” use in UTAUT2
inferredcites →https://doi.org/10.1016/j.jbusres.2006.03.006openalex-snapshot
Hedonic and utilitarian shopping value: Investigating differential effects on retail outcomes
inferredcites →https://doi.org/10.1016/j.jbusres.2006.03.008openalex-snapshot
The effects of utilitarian and hedonic online shopping value on consumer preference and intentions
inferredcites →https://doi.org/10.1016/j.jhtm.2022.03.003openalex-snapshot
How does a global coffeehouse chain operate strategically in a traditional tea-drinking country? The influence of brand authenticity and self-enhancement
inferredcites →https://doi.org/10.1016/j.jhtm.2022.06.007openalex-snapshot
Marketing mix factors and a business development model for street food tourism
inferredcites →https://doi.org/10.1016/j.jsis.2013.09.001openalex-snapshot
Incorporating trust-in-technology into Expectation Disconfirmation Theory
inferredcites →https://doi.org/10.1016/j.procir.2020.05.103openalex-snapshot
Service robot introduction to a restaurant enhances both labor productivity and service quality
inferredcites →https://doi.org/10.1016/j.robot.2012.09.028openalex-snapshot
A behaviour sequencing and composition architecture based on ontologies for entertainment humanoid robots
inferredcites →https://doi.org/10.1016/j.robot.2016.01.014openalex-snapshot
Long-term assessment of a service robot in a hotel environment
inferredcites →https://doi.org/10.1016/j.tourman.2019.02.006openalex-snapshot
Hotel employee's artificial intelligence and robotics awareness and its impact on turnover intention: The moderating roles of perceived organizational support and competitive psychological climate
inferredcites →https://doi.org/10.1016/j.tourman.2019.104042openalex-snapshot
Leveraging human-robot interaction in hospitality services: Incorporating the role of perceived value, empathy, and information sharing into visitors’ intentions to use social robots
inferredcites →https://doi.org/10.1016/s0148-2963(03)00016-xopenalex-snapshot
Attribute beliefs and spending as antecedents to shopping value
inferredcites →https://doi.org/10.1080/09669582.2023.2175836openalex-snapshot
The influence of social support from intermediary organizations on innovativeness and subjective happiness in community-based tourism
inferredcites →https://doi.org/10.1080/10941665.2020.1726421openalex-snapshot
Impact of robot hotel service on consumers’ purchase intention: a control experiment
inferredcites →https://doi.org/10.1080/13032917.2021.1890627openalex-snapshot
Enjoyment, convenience or both? Investigating key attributes for consumers to use interactive self-service technology in restaurants
inferredcites →https://doi.org/10.1080/13683500.2020.1735318openalex-snapshot
Exploring the influence of culture on tourist experiences with robots in service delivery environment
inferredcites →https://doi.org/10.1080/14616688.2020.1762118openalex-snapshot
From high-touch to high-tech: COVID-19 drives robotics adoption
inferredcites →https://doi.org/10.1080/15332961003604386openalex-snapshot
The Effect of Servicescape Cleanliness on Customer Reactions
inferredcites →https://doi.org/10.1080/19368623.2018.1423251openalex-snapshot
A comprehensive review of mobile technology use in hospitality and tourism
inferredcites →https://doi.org/10.1080/19368623.2019.1645073openalex-snapshot
Enhancing hospitality experience with service robots: the mediating role of rapport building
inferredcites →https://doi.org/10.1080/19368623.2020.1685053openalex-snapshot
Antecedents of customers’ acceptance of artificially intelligent robotic device use in hospitality services
inferredcites →https://doi.org/10.1093/jcr/ucaa025openalex-snapshot
Disgusted and Afraid: Consumer Choices under the Threat of Contagious Disease
inferredcites →https://doi.org/10.1108/10662240110695089openalex-snapshot
Demographic and motivation variables associated with Internet usage activities
inferredcites →https://doi.org/10.1108/ijchm-01-2020-0046openalex-snapshot
Customers’ intention to use robot-serviced restaurants in Korea: relationship of coolness and MCI factors
inferredcites →https://doi.org/10.1108/ijchm-06-2017-0322openalex-snapshot
Exploring customer experiences with robotics in hospitality
inferredcites →https://doi.org/10.1108/ijchm-08-2015-0414openalex-snapshot
Investigating an innovative service with hospitality robots
inferredcites →https://doi.org/10.1108/ijchm-09-2016-0520openalex-snapshot
The potential for tourism and hospitality experience research in human-robot interactions
inferredcites →https://doi.org/10.1108/ijchm-09-2019-0798openalex-snapshot
Guests’ perceptions of robot concierge and their adoption intentions
inferredcites →https://doi.org/10.1108/ijcthr-06-2018-0076openalex-snapshot
A cross-national study on restaurant attributes between Korea and China
inferredcites →https://doi.org/10.1108/imds-11-2019-0603openalex-snapshot
Construction and empirical research on acceptance model of service robots applied in hotel industry
inferredcites →https://doi.org/10.1108/josm-04-2018-0119openalex-snapshot
Brave new world: service robots in the frontline
inferredcites →https://doi.org/10.1108/josm-05-2020-0148openalex-snapshot
Mitigating loneliness with companion robots in the COVID-19 pandemic and beyond: an integrative framework and research agenda
inferredcites →https://doi.org/10.1108/jsm-01-2018-0045openalex-snapshot
Trust in humanoid robots: implications for services marketing
inferredcites →https://doi.org/10.1109/fg.2013.6553804openalex-snapshot
Annotation and processing of continuous emotional attributes: Challenges and opportunities
inferredcites →https://doi.org/10.1109/irc.2017.48openalex-snapshot
Gathering Healthcare Service Robot Requirements from Young People’s Perceptions of an Older Care Robot
inferredcites →https://doi.org/10.1109/tpc.2013.2274110openalex-snapshot
Observing the User Experience: A Practitioner's Guide to User Research (Second Edition)
inferredcites →https://doi.org/10.1111/isj.12172openalex-snapshot
Using structural technology acceptance models to segment intended users of a new technology: Propositions and an empirical illustration
inferredcites →https://doi.org/10.1111/j.0956-7976.2004.00679.xopenalex-snapshot
Heart Strings and Purse Strings
inferredcites →https://doi.org/10.1111/jpim.12201openalex-snapshot
Impacts of Hedonic and Utilitarian User Motives on the Innovativeness of User‐Developed Solutions
inferredcites →https://doi.org/10.1177/002224377901600110openalex-snapshot
A Paradigm for Developing Better Measures of Marketing Constructs
inferredcites →https://doi.org/10.1177/1094670517752459openalex-snapshot
Artificial Intelligence in Service
inferredcites →https://doi.org/10.1177/1094670520933354openalex-snapshot
Replaced by a Robot: Service Implications in the Age of the Machine
inferredcites →https://doi.org/10.1177/1096348020946383openalex-snapshot
How To Build a Better Robot . . . for Quick-Service Restaurants
inferredcites →https://doi.org/10.1177/13567667231164807openalex-snapshot
The impacts of under-tourism and place attachment on residents’ life satisfaction
inferredcites →https://doi.org/10.1287/mnsc.46.2.186.11926openalex-snapshot
A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies
inferredcites →https://doi.org/10.1371/journal.pone.0059448openalex-snapshot
Robot-Mediated Interviews - How Effective Is a Humanoid Robot as a Tool for Interviewing Young Children?
inferredcites →https://doi.org/10.1509/jmkg.64.4.65.18071openalex-snapshot
A Benefit Congruency Framework of Sales Promotion Effectiveness
inferredcites →https://doi.org/10.2307/41410412openalex-snapshot
Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1
inferredcites →https://doi.org/10.3390/su13052755openalex-snapshot
Senior Consumer Motivations and Perceived Value of Robot Service Restaurants in Korea
inferredcites →https://doi.org/10.34624/rtd.v1i27/28.10019openalex-snapshot
Adoption of robots and service automation by tourism and hospitality companies
inferredcites →https://doi.org/10.4018/978-1-61350-432-1.ch012openalex-snapshot
Service Selection Based on Customer Preferences of Non-Functional Attributes
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
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Unveiling the power of storytelling and co‐design: Enhancing customer value in cultural boutique hotels
inferred← citeshttps://doi.org/10.1002/jtr.2685openalex-snapshot
Attitude towards service robots in tourism and hospitality services settings — The effect of multidimensional anthropomorphism and technology readiness
inferred← citeshttps://doi.org/10.1002/jtr.70013openalex-snapshot
Can Emotional Quotient Boost Intelligence Quotient? The Influence of Service Robots' Communication Styles on Tourists' Memorable Experiences
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inferred← citeshttps://doi.org/10.1002/jtr.70160openalex-snapshot
Understanding the Effects of Information Quality on Travelers' Intentions to Use Airport Guide Robots: Focus on Demographic Perspectives
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Understanding Consumer Innovativeness and Its Consequences in the Context of Facial Recognition Payment: A Cross‐Cultural Study
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inferred← citeshttps://doi.org/10.1007/s11628-026-00603-yopenalex-snapshot
Service enhancement or cost reduction? Motive attribution explains how empathy affects continued usage after robot service failures
inferred← citeshttps://doi.org/10.1007/s12369-026-01379-xopenalex-snapshot
When are Service Robots effective? The Influence of the Matching Relationship Between Hotel Service Type and Service Provider on Customer Satisfaction
inferred← citeshttps://doi.org/10.1016/j.ijhm.2024.103752openalex-snapshot
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inferred← citeshttps://doi.org/10.1016/j.ijhm.2025.104525openalex-snapshot
Paying premiums for humanoid service robots in hospitality: What are the key determinants?
inferred← citeshttps://doi.org/10.1016/j.ijhm.2026.104604openalex-snapshot
Tech at the table: Managerial insights into workforce evolution in restaurants
inferred← citeshttps://doi.org/10.1016/j.jhtm.2025.01.018openalex-snapshot
Friends or foes? Understanding the effects of service robots on consumers’ patronage intentions in ethnic restaurants
inferred← citeshttps://doi.org/10.1080/19368623.2025.2519732openalex-snapshot
From function to feeling: exploring the effects of human-like traits in service robots on perceived authenticity and value
inferred← citeshttps://doi.org/10.1080/24721735.2025.2537481openalex-snapshot
Impact of telematic dining on psychological well-being and quality of life
inferred← citeshttps://doi.org/10.1108/978-1-83708-724-220251010openalex-snapshot
Exploring Factors Affecting Consumers' Intention Towards AI-enabled Robotic Waiter Restaurant Services in Guinea: A Conceptual Framework
inferred← citeshttps://doi.org/10.1108/bfj-06-2024-0631openalex-snapshot
Deep affection: service robots increase brand love of restaurants
inferred← citeshttps://doi.org/10.1108/ijchm-03-2026-0320openalex-snapshot
Robotic servers, baristas and bartenders: a systematic review and framework
inferred← citeshttps://doi.org/10.1108/ijchm-05-2025-0662openalex-snapshot
Do robot-service restaurant customers’ emotions affect satisfaction, brand loyalty and future intentions?
inferred← citeshttps://doi.org/10.1108/jhti-04-2025-0478openalex-snapshot
Effects of emotional responses of robot-served restaurant customers on satisfaction, personal involvement and other consequences
inferred← citeshttps://doi.org/10.1108/jhti-08-2025-0985openalex-snapshot
Artificial intelligence’s role in customer value creation and co-creation in tourism and hospitality: systematic review and framework
inferred← citeshttps://doi.org/10.1108/jhti-12-2025-1524openalex-snapshot
Robot-service restaurants: diners' memorable dining experiences and transformative consequences
inferred← citeshttps://doi.org/10.1108/jhtt-11-2024-0777openalex-snapshot
Crossing the innovation chasm: when and how to deploy service robots and facilitate customer adoption at restaurants
inferred← citeshttps://doi.org/10.1108/jhtt-12-2023-0420openalex-snapshot
Working with service robots in the dining room: Employees’ perspectives and realities
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